Customer feedback shows Jam Golf commonly delivers fast shipping and competitive pricing, with multiple reviewers praising quick delivery (often 1–3 days), helpful support and loyalty rewards. Several buyers also report good product outcomes for clubs and shoes, and straightforward website search and checkout. However, a minority of reviews describe significant delays, poor communication about shipping and dissatisfaction with price-match handling. Prospective customers should consider checking stock and tracking options before ordering and contact support promptly if parts or delivery times are critical.
Examples from available reviews (Nov 2021 – Feb 2026).
Order delayed nearly a month and staff were unhelpful.
“DO NOT ORDER FROM THEM”
Really bad customer service and poor price match handling.
“Really bad customer service and there price match is rubbish”
Fast service, low prices, and useful loyalty rewards saved money.
“Quality products and usually the cheapest place online.”
Easy ordering, quick delivery and competitive pricing for irons.
“Easy to order, good service”
Most reviewers praise fast delivery, quick replacements and generally helpful order support; a small number report long waits and unhelpful responses.
Many customers highlight competitive pricing, discounts and loyalty rewards; a few reviewers criticised price-match handling or felt value claims were weak.
Site search and checkout are frequently described as easy; several buyers note simple purchases and timely custom builds, with one complaint about extended waiting.
Multiple reviews report clubs, shoes and accessories meeting or exceeding expectations; isolated issues appear (eg a wedge needing replacement) that were resolved.
Several customers report clear, fast communication and helpful phone support; a minority describe poor responsiveness and unclear shipping updates.
Overall impressions are largely positive: fast delivery, good prices and satisfactory products dominate, though a few customers had negative service/fulfilment experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Excellent price and outstanding service, fast three day delivery.
“the service is second to none from Jam Golf.”
Good price and fast delivery; missing gift was resolved promptly.
“they sorted me a second free gift for free with my next order!”
Everything was spot on with the order.
“Everything was spot on!!”
Product as described and delivery was quicker than promised.
“product exactly as described”
Prompt communication, punctual delivery and excellent service.
“Prompt text, delivery time spot on, excellent service.”
Staff were knowledgeable and helpful, and kept sale prices for customisation.
“Knowledgeable and helpful”
Brilliant first-class service, as always from Jam Golf.
“Brilliant service as always thank you Jam golf 1st class”
Helpful staff, membership discount, and convenient interest-free credit option.
“Matt was very helpful along the purchase.”
Shipping arrived early despite initial misunderstanding, enabling holiday use.
“it arrived 3 days early and well in time for me to take on holiday.”
New club arrived with a free sleeve of balls; excellent service.
“free sleeve of golf balls”
Great price, fast delivery and good communication; will use again.
“Great price, fast delivery, and good communication.”
Very good service with great prices.
“Very good service, great prices too”
Great price combined with fast service.
“Great price and fast service”
They provided superb service throughout the purchase.
“Superb service”
Consistently quick service, wide club selection and professional advice.
“They are quick they have a great selection of clubs for the novice”
Shafts delayed but communication was excellent and they looked after me.
“communication was spot on.”
Complained about poor loyalty gift and Jam Golf stopping replies.
“Jam golf stopped replying to messages”
Goods arrived next day; pleased with product and price.
“Goods arrived the following day.”
Promised gift and reward points not received; customer service uninterested.
“No free gift as promised if you spend over £500 ( I spent over £2000 )”
Fast dispatch and good communications; some unclear return and credit details.
“Fast dispatch and good communications.”
Phone help secured the last item and it arrived quickly.
“Excellent from start to finish”
Great service, accurate description and excellent price.
“Great service, excellent price”
Easy ordering, quick delivery and competitive pricing for irons.
“Easy to order, good service”
Order delayed nearly a month and staff were unhelpful.
“DO NOT ORDER FROM THEM”
Fast service, low prices, and useful loyalty rewards saved money.
“Quality products and usually the cheapest place online.”
Website search made finding the 7 wood straightforward and easy.
“To my surprise it came up straight away”
Fast delivery and competitive pricing, recommended.
“Fast delivery, competitive pricing.”
Order was delivered on time and handled with care.
“Delivered on time and with care.”
Cheaper price and professional, fast service led to satisfaction.
“the service was second to none”
Delivery was quick and communication was good.
“Quick delivery Good communication”
Consistently great service with fast delivery and good selection.
“Great service as always with very fast delivery and great choice”
Simple purchase and prompt replacement for a faulty wedge.
“jam golf had it replaced very quickly.”
Friendly, helpful customer service, good prices and fast delivery.
“super friendly/helpful customer service team”
Clubs exceeded expectations and delivery was perfect.
“Clubs were better than expected”
Item cheaper than elsewhere and delivered next day as promised.
“Couldn’t find the item cheaper anywhere..delivered next day as promised.”
Consistently excellent service and offers that make purchases cheaper.
“Service is always excellent”
Really bad customer service and poor price match handling.
“Really bad customer service and there price match is rubbish”
Buying was quick and easy and delivery was good.
“Quick and easy to buy and deliver was good”
Good service, easy price match, and high quality products at good prices.
“Products are high quality at great prices.”
Generally very good but still waiting for promised gift.
“Very good . But still waying for my gift”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jam Golf is a UK-based online golf retailer that sells clubs, shoes, and accessories through an e-commerce website. It serves recreational and serious golfers seeking new and pre-owned equipment and typically offers online checkout, delivery options and customer support for orders in the UK.