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We Collect & Analyse Reviews

Jack1t
Experiences & Reviews

Jack1t is an online direct-to-consumer outerwear brand that sells insulated jackets, parkas and puffers through its e-commerce store. Consumers researching the brand typically look for information on product construction, warmth, sizing, delivery and the company’s returns and support procedures.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 43%
Latest Review 21d
Overall Rating
2.7

Our Analysis

🎯

Service quality

Multiple reviewers report failed or delayed refunds and difficult returns. A small number describe helpful staff and successful refunds, but negative service reports dominate.

Share
14%
Weak
💰

Value for money

Some buyers consider jackets good value compared with high-end competitors; others feel current quality no longer matches the price paid, producing mixed views.

Share
12%
Mixed
⚡

User experience

Many customers report fast delivery and straightforward orders (2–3 day shipping), while a minority experience held shipments or tracking issues during transit.

Share
11%
Strong
🔧

Product quality

Product reports are split: numerous reviews praise warmth, construction and materials, while an equal number cite loose stitching, faulty zips or lower quality vs older runs.

Share
22%
Mixed
📞

Communication

Several reviewers describe little or no response to emails, unclear tracking links or slow replies. A few customers report direct, helpful contacts from staff.

Share
12%
Weak
⭐

Overall experience

Overall impressions are divided: a substantial group recommend purchases for fit and warmth, while many others advise caution due to service and quality inconsistencies.

Share
29%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

L
Lollo
trustpilot.com Sep 30, 2025

I bought 1 Jacket from this company a…

I bought 1 Jacket from this company a couple of years ago and the product was top. 2 days ago i recived 2 jackets and it...

S
Shona
trustpilot.com Sep 30, 2025

Quality !

This is my fourth jacket and once again, I am beyond impressed! The quality is absolutely top-tier, every stitch, every material, and every detail is...

F
Frank
trustpilot.com Sep 30, 2025

Customer service shines with its…

Customer service shines with its nonexistence. They simply do not rep...

R
RG
trustpilot.com Sep 30, 2025

Run far away

Run far away. Horrible. The old brand, circa 2019, was quality and customer...

A
Anthony
trustpilot.com Sep 30, 2025

Sweatshop stichingThe old Jack1t was quality but the new…

The old Jack1t was quality but the new store is definitely not the same quality I’ve b...

P
Phil
trustpilot.com Sep 30, 2025

Superb design and quality, very warm.

My wife and I have bought 5 coats from Jack1t over a number if years. I have no idea where the negative comments are coming from. No issues with any o...

H
Harshvardhan Sharan
trustpilot.com Sep 30, 2025

Customer Experience for a refund

I’ve written two reviews earlier for Jack1t but this is a follow up review to the previous ones as the drawstrings (the ones on the waist to tighten)...

A
Amy
trustpilot.com Sep 30, 2025

Zip tarnished after 2 wears and no reply after requesting to return the product

I treated myself to a new winter jacket and spent £395 on a beautiful coat that as a nurse I considered a significant investment. Within 2 wears the c...

Y
Yasin
trustpilot.com Sep 30, 2025

No reply, tracking information unavailable

Nobody is replying to my messages. My tracking information isn't working. Already sent out two messages and gave them time to reply. Nothing. My order...

R
Richard
trustpilot.com Sep 30, 2025

Overall disappointed

Positives: Ordered my Bomber Jacket and it arrived within 2 days which was excellent. Quality is very good and is the product advertised. Negatives: I...

L
Lisa
trustpilot.com Sep 30, 2025

Exceptional

Best quality, functional and stylish winter jacket I have EVER purchased. Having spent a fortune on brands such as Moncler and Canada Goose previously...

Y
Youss
trustpilot.com Sep 30, 2025

Do not order or return your product

Do not order or return your product. This company does not follow up if you send back t...

C
Christian M
trustpilot.com Sep 30, 2025

Great Quality!

Wow, I bought the LAXNY, ordered monday, delivered wednesday,FAST! This Jack1t is so great , the quality is top-shelf! The fabric is super comfy....

H
Hoes
trustpilot.com Sep 30, 2025

Super quality and service

The jacket was deliverd in 3 days, amazing fast. It was nicely sealed en the quality of the j...

k
kitsch
trustpilot.com Sep 30, 2025

dont understand the bad reviews

dont understand the bad reviews and people saying to size up. im 5 foot 12,ordered a medium and have plenty of room in my jacket. another inch bigger...

F
Frau Silke Kilian
trustpilot.com Sep 30, 2025

I‘ve read about all the negative posts…

I‘ve read about all the negative posts and was very sceptic about buying an item! But all I can say is I‘m so happy with the parka coat in size XS, I...

J
Jackson
trustpilot.com Sep 30, 2025

Delivery being held at Import forever and never receive the product or a refund

Their Delivery and Return is genuinely poor and the worst of all. Your product will be held at the Import for Scan for we...

M
Mandy Boon
trustpilot.com Sep 30, 2025

Poor

I agreed with the previous review, for a high quality brand with the price tag to match they do not have the customer service to back it up. Jacket ca...

j
jenny sullivan
trustpilot.com Sep 30, 2025

This company is a joke there is no…

This company is a joke there is no customer service number if you have any issues you have to raise via email. They are slow to respond I ordered in N...

B
Brie
trustpilot.com Sep 30, 2025

Average Quality poor Customer Service

Quality of product isn't that great for the amount of money. Method of making contact with Customer Service is difficult as no contac...

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Conclusion

Reviews for Jack1t show a clear split between product satisfaction and after-sales problems. Many buyers praise quick delivery, warmth and construction, sometimes comparing favourably to higher-priced brands. At the same time, an array of recent reviews describe returns, refunds and replies as slow or non-existent, plus isolated reports of stitching and zipper failures. If you are considering a purchase, check the returns and contact process before ordering and document any faults immediately. For higher-risk purchases, consider paying with a method that offers buyer protection or confirming expected delivery and refund timelines in advance.