Reviews for Jack1t show a clear split between product satisfaction and after-sales problems. Many buyers praise quick delivery, warmth and construction, sometimes comparing favourably to higher-priced brands. At the same time, an array of recent reviews describe returns, refunds and replies as slow or non-existent, plus isolated reports of stitching and zipper failures. If you are considering a purchase, check the returns and contact process before ordering and document any faults immediately. For higher-risk purchases, consider paying with a method that offers buyer protection or confirming expected delivery and refund timelines in advance.
Examples from available reviews (Nov 2021 – Feb 2026).
No replies and tracking failed; reviewer suspects a scam.
“My tracking information isn't working.”
Fast delivery and top-shelf quality exceeded expectations for price.
“the quality is top-shelf!”
Drawstrings broke but support team promptly arranged a refund.
“issuing me a refund which they generously offered”
Zip coatings tarnished after two wears and returns ignored.
“Within 2 wears the coating on both the black zips was damaged”
Multiple reviewers report failed or delayed refunds and difficult returns. A small number describe helpful staff and successful refunds, but negative service reports dominate.
Some buyers consider jackets good value compared with high-end competitors; others feel current quality no longer matches the price paid, producing mixed views.
Many customers report fast delivery and straightforward orders (2–3 day shipping), while a minority experience held shipments or tracking issues during transit.
Product reports are split: numerous reviews praise warmth, construction and materials, while an equal number cite loose stitching, faulty zips or lower quality vs older runs.
Several reviewers describe little or no response to emails, unclear tracking links or slow replies. A few customers report direct, helpful contacts from staff.
Overall impressions are divided: a substantial group recommend purchases for fit and warmth, while many others advise caution due to service and quality inconsistencies.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer calls company a scam and complains about refunds and fees.
“Big scam shop Bad quality of materials”
Puffer jacket is cosy, warm, stylish, and uses ethically sourced down.
“Love my JACK1T puffer jacket, which is cozy, warm, stylish”
Reviewer finds coats amazing and of very good quality.
“My coats are amazing!”
Second purchase; quality impeccable and delivery to Spain was fast.
“the quality is impeccable.”
New customer ordered desired item and was not disappointed.
“I have not been disappointed.”
Packaging, delivery and jacket quality were all superb.
“Everything from packaging, delivery to quality of jacket is superb.”
Reviewer reports excellent quality and is very pleased.
“Excellent quality. Very pleased”
Colour slightly browner than expected and the jacket fits snugly.
“it is very snug”
Grateful for the team's friendliness and helpful support.
“Grata por toda a simpatia e disponibilidade da equipa.”
Owns five coats and praises product value and polite, efficient service.
“Can't recommend this company enough.”
Easy return and reasonable refund, though return costs criticised.
“returning the first item I ordered was very easy”
Fantastic customer service and great quality coats; exchange seamless.
“Fantastic customer service and great quality coats.”
Order still stuck in 'label created' state; service unacceptable.
“todavía sigo esperando a que salga de almacén”
Jacket matches expectations, very warm, stylish, and delivered quickly.
“The jacket is just what I imagined”
No tracking information after two weeks; communication needs improvement.
“there is still no tracking information or clear delivery status.”
Shipping very quick and customer service efficient; coat stylish and quality.
“The shipping was quicker than Santa’s elves”
Reviewer says jacket looks great, keeps warm and dry without complaints.
“you will be warm and dry!”
Very beautiful and very practical.
“Molto bello e molto pratico”
New customer pleased to find quality outerwear at reasonable prices.
“without the insane prices demanded by other brands”
Customer service poor and only AI responses; packaging felt like Amazon.
“The only option is communicating with an AI respondent.”
Found a warm coat that fits perfectly and has wrist layers.
“It’s so warm and cozy and I love the wrist layers that keep the cold air from going up the arms.”
Puffer and waterproof coats exceptional, stylish, and fitting perfectly.
“Both are exceptional quality, stylish, and fit perfectly.”
Reviewer praises fit, lightness, and a nice design touch.
“Nice touch, good fit, very light.”
Delighted with coat's styling, workmanship, fill and prompt delivery.
“the light weight nature of the 700 fill”
Reviewer received newer jackets with lower quality and feels disappointed.
“it is not the same quality i was used to.”
Fourth jacket; reviewer says quality is top-tier and durable.
“The quality is absolutely top-tier, every stitch, every material,”
Customer service unresponsive; refund not received after returning item.
“Customer service shines with its nonexistence.”
Reviewer warns to avoid due to poor quality and service.
“This new stuff is shit and the customer service is awful.”
New purchases have poor stitching and are lower quality.
“the stitching has come loose”
Reviewer praises down coat design, warmth, and superior quality.
“The down Nucl1us winter coats are superb.”
Drawstrings broke but support team promptly arranged a refund.
“issuing me a refund which they generously offered”
Zip coatings tarnished after two wears and returns ignored.
“Within 2 wears the coating on both the black zips was damaged”
No replies and tracking failed; reviewer suspects a scam.
“My tracking information isn't working.”
Product good but noticeably worse than earlier Jack1T versions.
“This new version is 40% quality of the old.”
Reviewer praises exceptional warmth, quality and details versus competitors.
“Best quality, functional and stylish winter jacket I have EVER purchased.”
Reviewer advises not to order due to lack of return follow-up.
“Do not order or return your product.”
Fast delivery and top-shelf quality exceeded expectations for price.
“the quality is top-shelf!”
Fast three-day delivery and great jacket quality; daughter pleased.
“The jacket was deliverd in 3 days, amazing fast.”
Reviewer finds sizing normal and jacket very high quality.
“jacket itself is very high quality you can tell when you put it on it just has that nice feel.”
Initially sceptical but received coat promptly and is delighted.
“they delivered it within a few days”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jack1t is an online direct-to-consumer outerwear brand that sells insulated jackets, parkas and puffers through its e-commerce store. Consumers researching the brand typically look for information on product construction, warmth, sizing, delivery and the company’s returns and support procedures.