Reviews for Jack1t show a clear split between product satisfaction and after-sales problems. Many buyers praise quick delivery, warmth and construction, sometimes comparing favourably to higher-priced brands. At the same time, an array of recent reviews describe returns, refunds and replies as slow or non-existent, plus isolated reports of stitching and zipper failures. If you are considering a purchase, check the returns and contact process before ordering and document any faults immediately. For higher-risk purchases, consider paying with a method that offers buyer protection or confirming expected delivery and refund timelines in advance.
Examples from available reviews (Nov 2021 – Feb 2026).
No replies and tracking failed; reviewer suspects a scam.
“My tracking information isn't working.”
Fast delivery and top-shelf quality exceeded expectations for price.
“the quality is top-shelf!”
Drawstrings broke but support team promptly arranged a refund.
“issuing me a refund which they generously offered”
Zip coatings tarnished after two wears and returns ignored.
“Within 2 wears the coating on both the black zips was damaged”
Multiple reviewers report failed or delayed refunds and difficult returns. A small number describe helpful staff and successful refunds, but negative service reports dominate.
Some buyers consider jackets good value compared with high-end competitors; others feel current quality no longer matches the price paid, producing mixed views.
Many customers report fast delivery and straightforward orders (2–3 day shipping), while a minority experience held shipments or tracking issues during transit.
Product reports are split: numerous reviews praise warmth, construction and materials, while an equal number cite loose stitching, faulty zips or lower quality vs older runs.
Several reviewers describe little or no response to emails, unclear tracking links or slow replies. A few customers report direct, helpful contacts from staff.
Overall impressions are divided: a substantial group recommend purchases for fit and warmth, while many others advise caution due to service and quality inconsistencies.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Delivery held at import and product not received or refunded.
“Delivery and Return is genuinely poor and the worst of all.”
Returned item received but refund delayed by fourteen days.
“I have to wait 14 days for my refund!”
Wrong items sent; slow email support and refund still pending.
“They are slow to respond I ordered in November and am still waiting on a refund.”
Product quality disappointing and customer service contact is difficult.
“You need a LOT of patience for this company.”
I just wanted to tell you that I was online looking for a new puffer jacket when I came across Jack 1t online store. I bought the Slick Racer Down Puffer Jacket in black. this company did a great job on the product and the shipping. I ordered this jacket over the weekend and had it by Thursday of that week.
I love it without exception. I am 6'3, 200 lbs with an athletic build and the large fits great in the shoulders, sleeves length and chest. The sleeves are not too thick so they keep me warm in the car with the heater on high but don't overheat me when it is off or in.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jack1t is an online direct-to-consumer outerwear brand that sells insulated jackets, parkas and puffers through its e-commerce store. Consumers researching the brand typically look for information on product construction, warmth, sizing, delivery and the company’s returns and support procedures.