Reviews split between smooth purchases and repeated service breakdowns. Many customers mention easy checkout, good choice, and fast delivery. More reviews describe cancelled orders, missing parcels, and refunds that take too long or never arrive. Several also report faulty items, sizing issues, and rude phone support.
Examples from available reviews (May 2024 – Mar 2026).
Reviewer praises range, quick delivery and easy payment plan.
“Great range of clothes quick delivery easy payment plan 10 out of 10”
Multiple orders had wrong items and poor, delayed customer service response.
“3 wrong sizes, 3 poor quality/faulty items and 3 cancelled items.”
Orders repeatedly cancelled without explanation or notification.
“recently my orders keep being cancelled without any explanation”
Bought suit developed fading and company now ignores refund requests.
“bought a suit which developed fading on the sleeves”
Many reviews mention failed deliveries, cancelled orders, and refunds that are not resolved. Customers describe receiving the wrong items, parcels going to someone else, and returns taking a long time to process. Fewer reviewers say cancellations or refunds were handled quickly and without issues.
Some customers say the company cancels mispriced or promotional orders and keeps the payment. Others describe prices as fair and products as good value. Mentions of changed interest or reversed credits appear, but less often.
Many reviewers call the checkout and payment process simple and easy. Some run into technical problems when creating an account or using address lookup. Click-and-collect and live chat access come up as occasional sticking points.
Several reviewers report fading, low-quality fabric, and items that do not match the photos or expected fit. Some received the wrong size or faulty goods and then struggled to get replacements. Positive comments about good fit and durability appear, but less often.
Many reviewers say orders were cancelled without an email or clear reason. They also mention stock replies, slow chat, and trouble reaching helpful support by phone. A few customers describe quick, clear updates in isolated cases.
Feedback is sharply split between five-star comments about ease and frequent one-star complaints about operations. Many reviews link delivery or refund problems with poor service interactions. Positive overall experiences highlight the range, speed, and straightforward payments.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: March 2026
Item never delivered and company did not respond to enquiries.
“Never delivered and won't respond.”
Return process became harder while sizing remains inconsistent.
“Returns now made more difficult,”
Order held then cancelled without warning, causing missed event.
“order cancelled and account closed straight away...”
Company refused refund for unworn return and sent threats.
“refused a refund on returned, unworn shorts.”
Reviewer says it's okay but needs work.
“Ok but needs work”
Paid for next-day delivery but parcel lost and service indifferent.
“customer service is dreadful.”
Reviewer warns company lies and harms customers' credit files.
“They lie to you and screw over your credit file for no reason”
Order marked delivered but was not; refund and contact impossible.
“Had notification my order was delivered, went to pick up point they tell me it’s not been delivered.”
Payment error left money missing and customer service failed to resolve it.
“The money was taken but was not showing on my account”
Reviewer praises selection, fast delivery and easy returns process.
“Jacamo is my go to clothes shopping.”
Order cancelled without notification and refund unclear, chat unhelpful.
“My order was cancelled, no email sent to tell me it had been cancelled.”
Took four weeks to arrange a return and refund.
“Terrible been trying to arrange a returns and refund for 4 weeks”
Paid for fast delivery; it was late and return collection delayed.
“Paid extra for fast delivery, which was then late.”
Next day delivery repeatedly failed and parcel tracking was unclear.
“no such thing as next day delivery”
Returned item with proof but still awaiting refund and responses.
“I returned an item months ago provided tracking information and proof of postage but they still haven’t refunded me.”
Delivery missed, refund delayed, and telephone customer service rude.
“Let down yet again with delivery of another order!”
Multiple cancelled orders led to several card charges and unresolved refund.
“Jacamo basically stole my money four times”
Company cancelled and refunded request quickly and promptly.
“I ask to cancel an order and refund, they did very quickly and promptly”
Company reversed a claimed credit, charged fees and provided poor service.
“they reversed it, saying I had to buy £60 of goods to get the credit.”
After signup reviewer received phishing emails and suspects a data breach.
“instant data leak after signing up”
Paid for next-day delivery but the item did not arrive.
“Paid next day delivery nowt arrived”
Paid for next day delivery but received nothing and poor customer service.
“You pay for next day and get nothing”
Paid for next day delivery but received nothing and poor customer service.
“You pay for next day and get nothing”
Company refused return of unworn shorts and sent them back with threatening letter.
“refused to accept a return of completely unworn shorts”
Unable to create an account due to persistent address validation error.
“Please check your address details and try again”
Click and collect unavailable and live chat repeatedly delayed and unhelpful.
“Got to cart only to find click and collect unavailable.”
Promised refund within days but still waiting after chat assurances.
“I’m STILL waiting”
Everything purchased was great and the reviewer loves the products.
“Everything I've purchased had been great, love this!”
Address lookup failed repeatedly preventing orders despite address being valid.
“royal mail can't find my work address.”
Unable to complete first order and customer service was unhelpful.
“Utterly awful company.”
Order cancelled and credit limit removed without contact, risking credit impact.
“they cancelled the order and removed my credit limit with absolutely no contact regarding the matter.”
Order cancelled for 'insufficient address information' and refunds delayed.
“claiming “insufficient address information.””
Company gives slow 48-hour replies and fails to respond about undelivered items.
“fob you off with 48 hour responses.”
Next-day delivery failed and voucher expired while item still undelivered.
“paid extra 9.99 for the next day delivery”
Order cancelled for address error, chat misinformation, and slow refunds.
“the advisor assured me he would get it re-sent straight away.”
Charged for clothes that were returned despite proof, and customer service ignored emails.
“Have charged me a large amount of money for clothes that were returned and that I don’t own, even though I had proof I don’t own them!!”
Order sent to previous address and customer support refused to resend.
“Made an order and typed in my new address only for them to send it to an address I lived at 3 years ago.”
Clothes didn't fit or match pictures and carrier failed to collect return.
“clothes didn’t fit at all and didn’t look like pictures”
Company sells items they don't have, cancels orders, and delays refunds.
“sell you an item that they dont have , cancel it , and then not refund you”
Interest rates changed on purchased goods and complaints were ignored.
“Change interest rates on goods already purchased”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jacamo is a UK online retailer selling men’s clothing and footwear. Its website shows product pages with sizes, photos, and descriptions across casual and formal ranges. Customers order online and choose delivery options at checkout. Support is available by phone and online messaging for order queries.