Reviews in this sample highlight repeated operational issues that consumers should consider before ordering. Commonly reported problems include failed or late deliveries (often involving a third‑party courier), cancelled orders without clear notification, and lengthy or unresolved refund processes. Several reviewers also describe poor customer‑service interactions or difficult contact routes; a smaller number report fast delivery and straightforward returns. If you shop with Jacamo, keep proof of payment and postage, monitor bank transactions closely, and prefer delivery options with robust tracking where possible.
Examples from available reviews (May 2024 – Feb 2026).
Payment error left money missing and customer service failed to resolve it.
“The money was taken but was not showing on my account”
Order cancelled without notification and refund unclear, chat unhelpful.
“My order was cancelled, no email sent to tell me it had been cancelled.”
Reviewer praises selection, fast delivery and easy returns process.
“Jacamo is my go to clothes shopping.”
Multiple cancelled orders led to several card charges and unresolved refund.
“Jacamo basically stole my money four times”
Frequent reports of delivery failures, cancelled orders and delayed refunds; a small number cite quick delivery or easy returns.
Limited mentions. Several reviewers report lost or reversed credits and perceived overpricing, but data is too sparse for firm conclusions.
Checkout holds, account closures and slow returns processing are repeatedly described as frustrating; a minority report smooth ordering.
Comments split: inconsistent sizing and fit cause returns for some, while others praise selection and item quality.
Many reviews describe poor or unresponsive customer support, automated replies and difficulty contacting the company or couriers.
Overall impressions skew negative, driven by delivery, refund and support issues; a few reviews report positive, trouble-free transactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: February 2026
Item never delivered and company did not respond to enquiries.
“Never delivered and won't respond.”
Return process became harder while sizing remains inconsistent.
“Returns now made more difficult,”
Order held then cancelled without warning, causing missed event.
“order cancelled and account closed straight away...”
Company refused refund for unworn return and sent threats.
“refused a refund on returned, unworn shorts.”
Reviewer says it's okay but needs work.
“Ok but needs work”
Paid for next-day delivery but parcel lost and service indifferent.
“customer service is dreadful.”
Reviewer warns company lies and harms customers' credit files.
“They lie to you and screw over your credit file for no reason”
Order marked delivered but was not; refund and contact impossible.
“Had notification my order was delivered, went to pick up point they tell me it’s not been delivered.”
Payment error left money missing and customer service failed to resolve it.
“The money was taken but was not showing on my account”
Reviewer praises selection, fast delivery and easy returns process.
“Jacamo is my go to clothes shopping.”
Order cancelled without notification and refund unclear, chat unhelpful.
“My order was cancelled, no email sent to tell me it had been cancelled.”
Took four weeks to arrange a return and refund.
“Terrible been trying to arrange a returns and refund for 4 weeks”
Paid for fast delivery; it was late and return collection delayed.
“Paid extra for fast delivery, which was then late.”
Next day delivery repeatedly failed and parcel tracking was unclear.
“no such thing as next day delivery”
Returned item with proof but still awaiting refund and responses.
“I returned an item months ago provided tracking information and proof of postage but they still haven’t refunded me.”
Delivery missed, refund delayed, and telephone customer service rude.
“Let down yet again with delivery of another order!”
Multiple cancelled orders led to several card charges and unresolved refund.
“Jacamo basically stole my money four times”
Company cancelled and refunded request quickly and promptly.
“I ask to cancel an order and refund, they did very quickly and promptly”
Company reversed a claimed credit, charged fees and provided poor service.
“they reversed it, saying I had to buy £60 of goods to get the credit.”
After signup reviewer received phishing emails and suspects a data breach.
“instant data leak after signing up”
Paid for next-day delivery but the item did not arrive.
“Paid next day delivery nowt arrived”
Paid for next day delivery but received nothing and poor customer service.
“You pay for next day and get nothing”
Paid for next day delivery but received nothing and poor customer service.
“You pay for next day and get nothing”
Company refused return of unworn shorts and sent them back with threatening letter.
“refused to accept a return of completely unworn shorts”
Unable to create an account due to persistent address validation error.
“Please check your address details and try again”
Click and collect unavailable and live chat repeatedly delayed and unhelpful.
“Got to cart only to find click and collect unavailable.”
Promised refund within days but still waiting after chat assurances.
“I’m STILL waiting”
Everything purchased was great and the reviewer loves the products.
“Everything I've purchased had been great, love this!”
Address lookup failed repeatedly preventing orders despite address being valid.
“royal mail can't find my work address.”
Unable to complete first order and customer service was unhelpful.
“Utterly awful company.”
Order cancelled and credit limit removed without contact, risking credit impact.
“they cancelled the order and removed my credit limit with absolutely no contact regarding the matter.”
Order cancelled for 'insufficient address information' and refunds delayed.
“claiming “insufficient address information.””
Company gives slow 48-hour replies and fails to respond about undelivered items.
“fob you off with 48 hour responses.”
Next-day delivery failed and voucher expired while item still undelivered.
“paid extra 9.99 for the next day delivery”
Order cancelled for address error, chat misinformation, and slow refunds.
“the advisor assured me he would get it re-sent straight away.”
Charged for clothes that were returned despite proof, and customer service ignored emails.
“Have charged me a large amount of money for clothes that were returned and that I don’t own, even though I had proof I don’t own them!!”
Order sent to previous address and customer support refused to resend.
“Made an order and typed in my new address only for them to send it to an address I lived at 3 years ago.”
Clothes didn't fit or match pictures and carrier failed to collect return.
“clothes didn’t fit at all and didn’t look like pictures”
Company sells items they don't have, cancels orders, and delays refunds.
“sell you an item that they dont have , cancel it , and then not refund you”
Interest rates changed on purchased goods and complaints were ignored.
“Change interest rates on goods already purchased”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jacamo is a UK-based menswear retailer operating primarily online and by catalogue, known for offering a broad size range and casual clothing. The brand is part of a larger retail group and provides website and app ordering, multiple delivery options and a returns policy. Consumers researching Jacamo typically look for product sizes, delivery choices, payment and account handling, and how returns are managed.