Reviews in this sample highlight repeated operational issues that consumers should consider before ordering. Commonly reported problems include failed or late deliveries (often involving a third‑party courier), cancelled orders without clear notification, and lengthy or unresolved refund processes. Several reviewers also describe poor customer‑service interactions or difficult contact routes; a smaller number report fast delivery and straightforward returns. If you shop with Jacamo, keep proof of payment and postage, monitor bank transactions closely, and prefer delivery options with robust tracking where possible.
Examples from available reviews (May 2024 – Feb 2026).
Payment error left money missing and customer service failed to resolve it.
“The money was taken but was not showing on my account”
Order cancelled without notification and refund unclear, chat unhelpful.
“My order was cancelled, no email sent to tell me it had been cancelled.”
Reviewer praises selection, fast delivery and easy returns process.
“Jacamo is my go to clothes shopping.”
Multiple cancelled orders led to several card charges and unresolved refund.
“Jacamo basically stole my money four times”
Frequent reports of delivery failures, cancelled orders and delayed refunds; a small number cite quick delivery or easy returns.
Limited mentions. Several reviewers report lost or reversed credits and perceived overpricing, but data is too sparse for firm conclusions.
Checkout holds, account closures and slow returns processing are repeatedly described as frustrating; a minority report smooth ordering.
Comments split: inconsistent sizing and fit cause returns for some, while others praise selection and item quality.
Many reviews describe poor or unresponsive customer support, automated replies and difficulty contacting the company or couriers.
Overall impressions skew negative, driven by delivery, refund and support issues; a few reviews report positive, trouble-free transactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: February 2026
T-shirts showed poor quality yet return request was refused as worn.
“They wouldn't accept my return as they said they were worn (which they were)”
T-shirts showed poor quality yet return request was refused as worn.
“They wouldn't accept my return as they said they were worn (which they were)”
Reviewer praises range, quick delivery and easy payment plan.
“Great range of clothes quick delivery easy payment plan 10 out of 10”
Reviewer praises range, quick delivery and easy payment plan.
“Great range of clothes quick delivery easy payment plan 10 out of 10”
Telephone customer service were rude and demeaning.
“Telephone customer service are really really rude and talk to you like a dog.”
Telephone customer service were rude and demeaning.
“Telephone customer service are really really rude and talk to you like a dog.”
Orders repeatedly cancelled without explanation or notification.
“recently my orders keep being cancelled without any explanation”
Orders repeatedly cancelled without explanation or notification.
“recently my orders keep being cancelled without any explanation”
Bought suit developed fading and company now ignores refund requests.
“bought a suit which developed fading on the sleeves”
Bought suit developed fading and company now ignores refund requests.
“bought a suit which developed fading on the sleeves”
Reviewer finds the shopping process easy and quick.
“Easy quick and manageable.”
Reviewer finds the shopping process easy and quick.
“Easy quick and manageable.”
Order cancelled despite low price and item still shown available.
“They cancelled my order a week later.”
Order cancelled despite low price and item still shown available.
“They cancelled my order a week later.”
Reviewer posted a five-star rating using star emojis.
“⭐⭐⭐⭐⭐ ⭐⭐⭐⭐⭐”
Reviewer posted a five-star rating using star emojis.
“⭐⭐⭐⭐⭐ ⭐⭐⭐⭐⭐”
Reviewer praises service, product quality and pricing.
“Good service good product well priced”
Reviewer praises service, product quality and pricing.
“Good service good product well priced”
Received wrong shoe size and postage cost not refunded.
“I ordered size 7 trainers - they sent me size 10 inside a box that said size 7 inside”
Received wrong shoe size and postage cost not refunded.
“I ordered size 7 trainers - they sent me size 10 inside a box that said size 7 inside”
Multiple issues with wrong sizes, faults, cancellations and poor service.
“from start to finish, my experience with Jacamo has been awful.”
Multiple orders had wrong items and poor, delayed customer service response.
“3 wrong sizes, 3 poor quality/faulty items and 3 cancelled items.”
Reviewer finds the payment process very easy to use.
“Very easy payment”
Payment process was very easy and straightforward.
“Very easy payment”
Reviewer finds the process very easy to use.
“So easy and relia”
Reviewer described the experience as 'So easy and relia'.
“So easy and relia”
Parcel delivered to wrong person; refund not investigated or issued.
“sent my parcel , was delivered to someone else and have still not investigated and refunded me since before christmas”
Parcel delivered to someone else with no investigation or refund from customer service.
“The worst customer service ive ever known .”
Order cancelled and customer received templated, unhelpful responses.
“I’m really sorry to hear about your experience regarding ((INSRT CUST’S ISSUE)).”
Order cancelled and customer service provided templated, unhelpful responses.
“I’m really sorry to hear about your experience regarding ((INSRT CUST’S ISSUE)).”
Mispriced deal cancelled while payment remained taken and unrefunded.
“Item cancelled with no email sent or explanation given.”
Mispriced deal cancelled with no explanation and no refund initiated.
“Item cancelled with no email sent or explanation given.”
Reviewer accuses company of cancelling orders and misleading customers.
“Fake prices - will cancel as soon as they can WITHOUT TELLING YOU”
Reviewer says fake prices and secret cancellations keep customers' money.
“Fake prices - will cancel as soon as they can WITHOUT TELLING YOU”
Reviewer leaves a brief positive comment with unclear wording.
“Very go way pay”
Reviewer wrote a brief positive comment mentioning payment.
“Very go way pay”
Order cancelled without explanation and no communication was provided.
“paid by credit card only for it to get cancelled for no reason whatsoever”
Order was cancelled with no explanation and reviewer warns others to avoid.
“paid by credit card only for it to get cancelled for no reason whatsoever”
Order cancelled with no communication and reviewer refuses to return.
“Bought something today and it was cancelled - not had any communication at all from the company.”
Order cancelled with no communication; reviewer will never use them again.
“not had any communication at all from the company.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jacamo is a UK-based menswear retailer operating primarily online and by catalogue, known for offering a broad size range and casual clothing. The brand is part of a larger retail group and provides website and app ordering, multiple delivery options and a returns policy. Consumers researching Jacamo typically look for product sizes, delivery choices, payment and account handling, and how returns are managed.