Reviews Analysed
20
We Collect & Analyse Reviews
Jacamo
Experiences & Reviews
Jacamo is a UK-based menswear retailer operating primarily online and by catalogue, known for offering a broad size range and casual clothing. The brand is part of a larger retail group and provides website and app ordering, multiple delivery options and a returns policy. Consumers researching Jacamo typically look for product sizes, delivery choices, payment and account handling, and how returns are managed.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
19d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Frequent reports of delivery failures, cancelled orders and delayed refunds; a small number cite quick delivery or easy returns.
Share
Weak
29%
💰
Value for money
Limited mentions. Several reviewers report lost or reversed credits and perceived overpricing, but data is too sparse for firm conclusions.
Share
Mixed
5%
⚡
User experience
Checkout holds, account closures and slow returns processing are repeatedly described as frustrating; a minority report smooth ordering.
Share
Weak
11%
🔧
Product quality
Comments split: inconsistent sizing and fit cause returns for some, while others praise selection and item quality.
Share
Mixed
5%
📞
Communication
Many reviews describe poor or unresponsive customer support, automated replies and difficulty contacting the company or couriers.
Share
Weak
20%
⭐
Overall experience
Overall impressions skew negative, driven by delivery, refund and support issues; a few reviews report positive, trouble-free transactions.
Share
Weak
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Shambolic, Incompetent Customer Service !!!
"I have used this company for a few years for T shirts and other essentials with only a few problems that were not that big of a deal however the last..."
Chad
Trustpilot
Sep 30, 2025
Featured for: detailed payment and service failure
My order was cancelled
"My order was cancelled, no email sent to tell me it had been cancelled. The boots are still available to order!!!! Money out of bank account of course..."
Barbara Cullie
Trustpilot
Sep 30, 2025
Featured for: cancelled order, no notification
Jacamo is my go to clothes shopping
"Jacamo is my go to clothes shopping. They’ve got a great selection, delivery is always quick, and the returns process couldn’t be easier. I’m not a fa..."
Dan
Trustpilot
Sep 30, 2025
Featured for: positive quick delivery and returns
Stole £301.84 from me and claim I might get my money back.
"I tried to place a order 4 times for the Jacamo bank holiday sale using a 15% discount code they emailed to me. The first order was flagged by my bank..."
Bob Tamalsky
Trustpilot
Sep 30, 2025
Featured for: multiple charges, refund dispute
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
J
Julian Chapman
trustpilot.com
Sep 30, 2025
Returns now made more difficult,
Returns now made more difficult, Trouble I find is that the sizing is never consistent so I end up returning items that don't fit somes quite often, N...
t
terrymcneill
trustpilot.com
Sep 30, 2025
Can I score 0 stars?
Placed my order on hold without even telling me for a ‘secondary account check’. I’m now stuck for an event i’m attending in the morning. Appalling se...
P
Paul Newman
trustpilot.com
Sep 30, 2025
Absolute cowboys
Absolute cowboys - refused a refund on returned, unworn shorts...
P
Philip
trustpilot.com
Sep 30, 2025
Ok but needs work
...
P
Paul Cunningham
trustpilot.com
Sep 30, 2025
AVOID AT ALL COSTS, TAKE YOUR MONEY AND DONT DELIVER.
There clothing is OK, however customer service is dreadful. They use Evri which is only slightly better than Yodel, both companies will not deliver an...
D
Dougie
trustpilot.com
Sep 30, 2025
Do not trust
Do not trust They lie to you and screw...
G
Graham Crees
trustpilot.com
Sep 30, 2025
Order never delivered
Had notification my order was delivered, went to pick up point they tell me it’s not been delivered. Contacting Evri or Jamaco is almost impossible. I...
C
Chad
trustpilot.com
Sep 30, 2025
Shambolic, Incompetent Customer Service !!!
I have used this company for a few years for T shirts and other essentials with only a few problems that were not that big of a deal however the last...
D
Dan
trustpilot.com
Sep 30, 2025
Jacamo is my go to clothes shopping
Jacamo is my go to clothes shopping. They’ve got a great selection, delivery is always quick, and the returns process couldn’t be easier. I’m not a fa...
B
Barbara Cullie
trustpilot.com
Sep 30, 2025
My order was cancelled
My order was cancelled, no email sent to tell me it had been cancelled. The boots are still available to order!!!! Money out of bank account of course...
S
Shane
trustpilot.com
Sep 30, 2025
Terrible been trying to arrange a…
Terrible been trying to arrange a returns and refund for 4 weeks , in that time I placed a order elsewhere , a week ago , 1 item had to send back and...
K
Karen Anthony
trustpilot.com
Sep 30, 2025
Poor customer service
Paid extra for fast delivery, which was then late. Wasn’t offered the value back. Booked to return the item via Evri collection and it still hadn’t be...
K
Kay Kennelly
trustpilot.com
Sep 30, 2025
Evri/jacamo..avoid
Ordered next day delivery, didnt arrive..2 days later said they would come between 8-9pm didnt come, next day we will come between 1.30-2.30 didnt com...
N
Naz Atalay
trustpilot.com
Sep 30, 2025
Terrible customer service
Terrible customer service. I returned an item months ago provided tracking information and proof of postage but they still haven’t refunded me. The...
S
Stephen
trustpilot.com
Sep 30, 2025
Over priced clothing. All round terrible service
Let down yet again with delivery of another order! I only ordered further items from this outfit as they said delivery would be in time for my holiday...
B
Bob Tamalsky
trustpilot.com
Sep 30, 2025
Stole £301.84 from me and claim I might get my money back.
I tried to place a order 4 times for the Jacamo bank holiday sale using a 15% discount code they emailed to me. The first order was flagged by my bank...
F
Felice Valenti
trustpilot.com
Sep 30, 2025
I ask to cancel an order and refund
I ask to cancel an order and refund, they did v...
I
Ian Black
trustpilot.com
Sep 30, 2025
Jacamo sham company. Avoid!
Used to like them. But not any more. Shocking company now. Sent me an email, which they now deny, saying I had a £30 credit, but no conditions on its...
R
Robert Willmott
trustpilot.com
Sep 30, 2025
Awful customer service
Awful customer service , instant data leak after signing up , started receiving fake emails from jamaco asking for me to confirm bank details v...
j
jimi1984
trustpilot.com
Sep 30, 2025
Paid next day delivery nowt arrived
Paid next day del...
Conclusion
Reviews in this sample highlight repeated operational issues that consumers should consider before ordering. Commonly reported problems include failed or late deliveries (often involving a third‑party courier), cancelled orders without clear notification, and lengthy or unresolved refund processes. Several reviewers also describe poor customer‑service interactions or difficult contact routes; a smaller number report fast delivery and straightforward returns. If you shop with Jacamo, keep proof of payment and postage, monitor bank transactions closely, and prefer delivery options with robust tracking where possible.