Reviews split between smooth purchases and repeated service breakdowns. Many customers mention easy checkout, good choice, and fast delivery. More reviews describe cancelled orders, missing parcels, and refunds that take too long or never arrive. Several also report faulty items, sizing issues, and rude phone support.
Examples from available reviews (May 2024 – Mar 2026).
Reviewer praises range, quick delivery and easy payment plan.
“Great range of clothes quick delivery easy payment plan 10 out of 10”
Multiple orders had wrong items and poor, delayed customer service response.
“3 wrong sizes, 3 poor quality/faulty items and 3 cancelled items.”
Orders repeatedly cancelled without explanation or notification.
“recently my orders keep being cancelled without any explanation”
Bought suit developed fading and company now ignores refund requests.
“bought a suit which developed fading on the sleeves”
Many reviews mention failed deliveries, cancelled orders, and refunds that are not resolved. Customers describe receiving the wrong items, parcels going to someone else, and returns taking a long time to process. Fewer reviewers say cancellations or refunds were handled quickly and without issues.
Some customers say the company cancels mispriced or promotional orders and keeps the payment. Others describe prices as fair and products as good value. Mentions of changed interest or reversed credits appear, but less often.
Many reviewers call the checkout and payment process simple and easy. Some run into technical problems when creating an account or using address lookup. Click-and-collect and live chat access come up as occasional sticking points.
Several reviewers report fading, low-quality fabric, and items that do not match the photos or expected fit. Some received the wrong size or faulty goods and then struggled to get replacements. Positive comments about good fit and durability appear, but less often.
Many reviewers say orders were cancelled without an email or clear reason. They also mention stock replies, slow chat, and trouble reaching helpful support by phone. A few customers describe quick, clear updates in isolated cases.
Feedback is sharply split between five-star comments about ease and frequent one-star complaints about operations. Many reviews link delivery or refund problems with poor service interactions. Positive overall experiences highlight the range, speed, and straightforward payments.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: March 2026
T-shirts showed poor quality yet return request was refused as worn.
“They wouldn't accept my return as they said they were worn (which they were)”
T-shirts showed poor quality yet return request was refused as worn.
“They wouldn't accept my return as they said they were worn (which they were)”
Reviewer praises range, quick delivery and easy payment plan.
“Great range of clothes quick delivery easy payment plan 10 out of 10”
Reviewer praises range, quick delivery and easy payment plan.
“Great range of clothes quick delivery easy payment plan 10 out of 10”
Telephone customer service were rude and demeaning.
“Telephone customer service are really really rude and talk to you like a dog.”
Telephone customer service were rude and demeaning.
“Telephone customer service are really really rude and talk to you like a dog.”
Orders repeatedly cancelled without explanation or notification.
“recently my orders keep being cancelled without any explanation”
Orders repeatedly cancelled without explanation or notification.
“recently my orders keep being cancelled without any explanation”
Bought suit developed fading and company now ignores refund requests.
“bought a suit which developed fading on the sleeves”
Bought suit developed fading and company now ignores refund requests.
“bought a suit which developed fading on the sleeves”
Reviewer finds the shopping process easy and quick.
“Easy quick and manageable.”
Reviewer finds the shopping process easy and quick.
“Easy quick and manageable.”
Order cancelled despite low price and item still shown available.
“They cancelled my order a week later.”
Order cancelled despite low price and item still shown available.
“They cancelled my order a week later.”
Reviewer posted a five-star rating using star emojis.
“⭐⭐⭐⭐⭐ ⭐⭐⭐⭐⭐”
Reviewer posted a five-star rating using star emojis.
“⭐⭐⭐⭐⭐ ⭐⭐⭐⭐⭐”
Reviewer praises service, product quality and pricing.
“Good service good product well priced”
Reviewer praises service, product quality and pricing.
“Good service good product well priced”
Received wrong shoe size and postage cost not refunded.
“I ordered size 7 trainers - they sent me size 10 inside a box that said size 7 inside”
Received wrong shoe size and postage cost not refunded.
“I ordered size 7 trainers - they sent me size 10 inside a box that said size 7 inside”
Multiple issues with wrong sizes, faults, cancellations and poor service.
“from start to finish, my experience with Jacamo has been awful.”
Multiple orders had wrong items and poor, delayed customer service response.
“3 wrong sizes, 3 poor quality/faulty items and 3 cancelled items.”
Reviewer finds the payment process very easy to use.
“Very easy payment”
Payment process was very easy and straightforward.
“Very easy payment”
Reviewer finds the process very easy to use.
“So easy and relia”
Reviewer described the experience as 'So easy and relia'.
“So easy and relia”
Parcel delivered to wrong person; refund not investigated or issued.
“sent my parcel , was delivered to someone else and have still not investigated and refunded me since before christmas”
Parcel delivered to someone else with no investigation or refund from customer service.
“The worst customer service ive ever known .”
Order cancelled and customer received templated, unhelpful responses.
“I’m really sorry to hear about your experience regarding ((INSRT CUST’S ISSUE)).”
Order cancelled and customer service provided templated, unhelpful responses.
“I’m really sorry to hear about your experience regarding ((INSRT CUST’S ISSUE)).”
Mispriced deal cancelled while payment remained taken and unrefunded.
“Item cancelled with no email sent or explanation given.”
Mispriced deal cancelled with no explanation and no refund initiated.
“Item cancelled with no email sent or explanation given.”
Reviewer accuses company of cancelling orders and misleading customers.
“Fake prices - will cancel as soon as they can WITHOUT TELLING YOU”
Reviewer says fake prices and secret cancellations keep customers' money.
“Fake prices - will cancel as soon as they can WITHOUT TELLING YOU”
Reviewer leaves a brief positive comment with unclear wording.
“Very go way pay”
Reviewer wrote a brief positive comment mentioning payment.
“Very go way pay”
Order cancelled without explanation and no communication was provided.
“paid by credit card only for it to get cancelled for no reason whatsoever”
Order was cancelled with no explanation and reviewer warns others to avoid.
“paid by credit card only for it to get cancelled for no reason whatsoever”
Order cancelled with no communication and reviewer refuses to return.
“Bought something today and it was cancelled - not had any communication at all from the company.”
Order cancelled with no communication; reviewer will never use them again.
“not had any communication at all from the company.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jacamo is a UK online retailer selling men’s clothing and footwear. Its website shows product pages with sizes, photos, and descriptions across casual and formal ranges. Customers order online and choose delivery options at checkout. Support is available by phone and online messaging for order queries.