The reviews indicate that Jacadi's garments are frequently praised for quality and design and that several customers report very positive, attentive in-store experiences. At the same time many reviewers describe problems with online orders: items missing or delivered incorrectly, difficulties obtaining refunds, and slow or inadequate customer service responses. Several customers also report unexpected customs or additional charges after purchase and confusing pricing interactions. If buying online, customers should check delivery and customs terms, retain tracking and return documentation, and consider purchasing in-store where staff responsiveness appears stronger in the reviews.
Examples from available reviews (Feb 2019 – Feb 2026).
Parcel was misdelivered and customer service response was unsatisfactory.
“12% discount offer is derisory”
Marylebone store staff showed empathy and excellent customer service.
“The customer service at Jacadi Marylebone is exceptional!”
Customer praised the store's quality and design.
“Great quality and design.”
Order qualified for free delivery but buyer later received UPS customs invoice.
“I have now received an invoice for tax and charges from UPS.”
Several reviewers praise helpful in-store staff, but a larger number report unresponsive or unhelpful customer service for online order issues.
Multiple reviews describe unexpected charges, pricing discrepancies or perceived inadequate compensation when items are lost or damaged.
Many accounts cite partial shipments, missing items, customs fees and return difficulties; a smaller set reports straightforward, timely deliveries.
Product comments are mostly positive about quality and design, though a few customers report isolated issues such as shrinkage after washing.
Numerous reviewers report slow or insufficient replies to emails and phone calls; a minority note fast, helpful in-store responses.
Overall impressions are mixed: many positive in-store experiences and product praise contrasted with frequent negative online order and service reports.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · yelp.com (20) · Quotes shortened · As of: February 2026
Gift wrapping and card were not provided despite multiple promises.
“item arrived not wrapped no gift card”
Extremely rude customer service despite attractive products and high prices.
“Extremely rude and nasty service.. Terrible customer service..”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jacadi is a French children's clothing brand that sells apparel and accessories for infants and children through boutiques and an online store in multiple countries. The company offers classic-style garments across sizes for babies and young children and operates both retail outlets and e-commerce channels. Consumers researching Jacadi typically look for information on product quality, sizing, delivery, returns and customer service.