The reviews indicate that Jacadi's garments are frequently praised for quality and design and that several customers report very positive, attentive in-store experiences. At the same time many reviewers describe problems with online orders: items missing or delivered incorrectly, difficulties obtaining refunds, and slow or inadequate customer service responses. Several customers also report unexpected customs or additional charges after purchase and confusing pricing interactions. If buying online, customers should check delivery and customs terms, retain tracking and return documentation, and consider purchasing in-store where staff responsiveness appears stronger in the reviews.
Examples from available reviews (Feb 2019 – Feb 2026).
Parcel was misdelivered and customer service response was unsatisfactory.
“12% discount offer is derisory”
Marylebone store staff showed empathy and excellent customer service.
“The customer service at Jacadi Marylebone is exceptional!”
Customer praised the store's quality and design.
“Great quality and design.”
Order qualified for free delivery but buyer later received UPS customs invoice.
“I have now received an invoice for tax and charges from UPS.”
Several reviewers praise helpful in-store staff, but a larger number report unresponsive or unhelpful customer service for online order issues.
Multiple reviews describe unexpected charges, pricing discrepancies or perceived inadequate compensation when items are lost or damaged.
Many accounts cite partial shipments, missing items, customs fees and return difficulties; a smaller set reports straightforward, timely deliveries.
Product comments are mostly positive about quality and design, though a few customers report isolated issues such as shrinkage after washing.
Numerous reviewers report slow or insufficient replies to emails and phone calls; a minority note fast, helpful in-store responses.
Overall impressions are mixed: many positive in-store experiences and product praise contrasted with frequent negative online order and service reports.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · yelp.com (20) · Quotes shortened · As of: February 2026
In-store customer service for returns was rude and unwelcoming.
“Whenever I make purchases online and I return in the store the customer service is lacking”
Store closure caused missed collection and reservations were released without accommodation.
“the reservation was released after 48 hours and the items were sold”
Support couldn't correct egift card email address due to separate administrator.
“Jacadi couldn't figure out which one to correct”
Zipper broke after one month and refund/exchange process was difficult.
“the zipper breaks (again) after one month.”
Reviewer states the overall experience was excellent.
“Excellent all round”
Customer service responded almost instantly.
“Fats - almost instant response”
Order partly delivered and customer service failed to resolve missing items.
“The only response I got was a coupon for free shipping on my next order.”
They shipped partial orders and offered indifferent customer service regarding customs delays.
“ABSOLUTELY RIDICULOUS!”
Parcel was misdelivered and customer service response was unsatisfactory.
“12% discount offer is derisory”
Reviewer praised product quality and customer service.
“Wonderful products, great customer service.”
Order incomplete and customer service failed to resolve satisfactorily.
“They only sent 2 out of the three items I ordered.”
Customer praised the store's quality and design.
“Great quality and design.”
Exceptional, consistently helpful service from Magda at King's Road store.
“Greeted by a smile, Magda knew what I was looking for”
Partial order shipped and customer service ignored return and reimbursement requests.
“they advised their returns postage link was not working and that they would reimburse postage.”
Marylebone store staff showed empathy and excellent customer service.
“The customer service at Jacadi Marylebone is exceptional!”
Wool outfit shrank following care instructions and customer service did not respond.
“The top and bottom shrunk and the whole outfit is unwearable.”
Happy with the beautiful, quality clothes for an 18-month-old.
“Very happy.My baby 18 months, grow into beautiful quality clothes🥰🤗”
Consistently helpful staff, especially Magda, provided excellent assistance.
“Love jadadi on king's road. Always the most helpful staff, especially Magda!”
Four items ordered online were delivered promptly with free delivery.
“Have all been delivered this morning 13/1/23 . by UPS . Free delivery.”
Customer was overcharged and received confusing explanations instead of resolution.
“I was overcharged.”
Order never arrived and customer service failed to provide refund or support.
“still haven't got the parcel, nor haven't got refund”
Never received order and refund delayed for almost twenty days.
“Never received my order and almost 20 days later I have still not received a refund.”
Return was confirmed delivered but Jacadi failed to process refund or communicate.
“I am still waiting for the refund amount to be received.”
Order qualified for free delivery but buyer later received UPS customs invoice.
“I have now received an invoice for tax and charges from UPS.”
Unexpected customs charges and very poor customer service.
“you will be unpleasantly surprised few months later with the letter form UPS asking to pay customs charges”
Sales assistant lacked sale knowledge and behaved abruptly.
“She snatched abruptly the handers from my hand”
Customer missed an expected interview and will not return to the store.
“I was supposed to have an interview today at 2pm”
Lisa provided outstanding, attentive service and quality clothes.
“The Service Lisa has given me is outstanding”
Shoes failed repeatedly and customer service offered only apologies.
“all you hear back is: "We are very sorry”
Longstanding customer pleased with clothing quality and helpful staff.
“I have been shopping at Jacadi Madison for years.”
Winter jacket developed a rip and lost a button within a year.
“I noticed a button was lost and there was a rip on the front pocket”
Specific staff members provided poor, unhelpful customer service.
“Jacadi on Madison has the worst customer service, Andrea is the worst.”
Website address check rejected correct address repeatedly, preventing checkout.
“the site said my address didn't match the credit card address.”
Sales rep Andrea provided exceptional phone assistance and follow-up.
“I shop at Jacadi pretty often and have never gotten the type of service from a sales rep in my life as I got from Andrea”
Customer found staff elitist, non-responsive, and won't return.
“Horrible customer service. Elitist and non responsive”
Greenwich staff were rude and disrespectful, customer won't return.
“Greenwich location customer service Is terrible!!!”
Online purchases had no returns and customer service was unresponsive.
“Do NOT buy from this company online! There are no returns.”
An employee sold items via a personal online store, causing issues.
“One of their employees has a personal online store on Poshmark”
Returned unworn gift hat but staff and manager refused to help.
“the woman at the counter was insanely rude and she and the manager refused”
Found clothing overpriced, style lacking, and sales staff intrusive.
“their clothing is ridiculously expensive”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jacadi is a French children's clothing brand that sells apparel and accessories for infants and children through boutiques and an online store in multiple countries. The company offers classic-style garments across sizes for babies and young children and operates both retail outlets and e-commerce channels. Consumers researching Jacadi typically look for information on product quality, sizing, delivery, returns and customer service.