Reviews Analysed
20
We Collect & Analyse Reviews
Jacadi
Experiences & Reviews
Jacadi is a French children's clothing brand that sells apparel and accessories for infants and children through boutiques and an online store in multiple countries. The company offers classic-style garments across sizes for babies and young children and operates both retail outlets and e-commerce channels. Consumers researching Jacadi typically look for information on product quality, sizing, delivery, returns and customer service.
Overview & Key Metrics
Positive Sentiment
40%
Latest Review
19d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Several reviewers praise helpful in-store staff, but a larger number report unresponsive or unhelpful customer service for online order issues.
Share
Weak
24%
💰
Value for money
Multiple reviews describe unexpected charges, pricing discrepancies or perceived inadequate compensation when items are lost or damaged.
Share
Weak
8%
⚡
User experience
Many accounts cite partial shipments, missing items, customs fees and return difficulties; a smaller set reports straightforward, timely deliveries.
Share
Weak
15%
🔧
Product quality
Product comments are mostly positive about quality and design, though a few customers report isolated issues such as shrinkage after washing.
Share
Strong
6%
📞
Communication
Numerous reviewers report slow or insufficient replies to emails and phone calls; a minority note fast, helpful in-store responses.
Share
Weak
19%
⭐
Overall experience
Overall impressions are mixed: many positive in-store experiences and product praise contrasted with frequent negative online order and service reports.
Share
Weak
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
I ordered a liberty print dress and…
"I ordered a liberty print dress and hair and hairband The order was for a little girls birthday present the present was picked up by an unknown person..."
Ann Barry-krishnan
Trustpilot
Sep 30, 2025
Featured for: Delivery failure and poor service
Jacadi Marylebone - A fabulous shopping experience!
"The customer service at Jacadi Marylebone is exceptional! The Manageress Elena and her team showed empathy and understanding to my query. This made me..."
Susannah Jeng
Trustpilot
Sep 30, 2025
Featured for: Positive in-store service example
Great quality and design.
"..."
Dina Sukhanova
Trustpilot
Sep 30, 2025
Featured for: Product quality praise example
Very misleading
"Very misleading. Placed an order which qualified for free delivery. I have now received an invoice for tax..."
Jane
Trustpilot
Sep 30, 2025
Featured for: Unexpected customs charges example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
L
Libby Spitzer
trustpilot.com
Sep 30, 2025
Why Jacadi continues to be my favourite store
Fats - almost i...
D
Dee fin
trustpilot.com
Sep 30, 2025
Order experience was disappointing
I've ordered from Jacadi online multiple times, but my most recent experience was disappointing. I placed an order for five items, yet only three were...
K
KB
trustpilot.com
Sep 30, 2025
Cute clothing but as others have…
Cute clothing but as others have mentioned horrible customer service! They will ship half orders without consulting you when items are out of stock. S...
A
Ann Barry-krishnan
trustpilot.com
Sep 30, 2025
I ordered a liberty print dress and…
I ordered a liberty print dress and hair and hairband The order was for a little girls birthday present the present was picked up by an unknown person...
A
Anett Rideg
trustpilot.com
Sep 30, 2025
Wonderful products
Wonderful products, g...
A
Angela Burnett
trustpilot.com
Sep 30, 2025
Shocking experience with online…
Shocking experience with online purchase. They only sent 2 out of the three items I ordered. I requested it to be gift wrapped it wasn't which was in...
D
Dina Sukhanova
trustpilot.com
Sep 30, 2025
Great quality and design.
...
M
Mrs.G E M
trustpilot.com
Sep 30, 2025
My experience at Jacadi on King’s Road…
My experience at Jacadi on King’s Road has been always exceptional! Greeted by a smile, Magda knew what I was looking for (...
C
Chloe
trustpilot.com
Sep 30, 2025
Terrible customer service - avoid
I ordered an outfit (matching top, trousers, socks, hair clips), only to be sent half of the order with an email to say the other half had sold out. I...
S
Susannah Jeng
trustpilot.com
Sep 30, 2025
Jacadi Marylebone - A fabulous shopping experience!
The customer service at Jacadi Marylebone is exceptional! The Manageress Elena and her team showed empathy and understanding to my query. This made me...
M
Ms Catherine Connell
trustpilot.com
Sep 30, 2025
Do not use this company
I washed a brand new woollen baby outfit according to the instructions instructions. The top and bottom shrunk and the whole outfi...
D
Diana
trustpilot.com
Sep 30, 2025
Very happy.My baby 18 months
Very happy.My baby 18 months, gro...
s
sabia fatayri
trustpilot.com
Sep 30, 2025
Love jadadi on king's road
Love jadadi on king's road. Always the most helpful staff, especially Magda! She goes out of her wa...
L
Liz B
trustpilot.com
Sep 30, 2025
I ordered four items online on 11/1/23…
I ordered four items online on 11/1/23 Have all been delivered this morn...
D
DL
trustpilot.com
Sep 30, 2025
I was overcharged
I was overcharged. Did not notice until got home, called the store and described the problem (£45.50 less 30% discount should be £31.85. Got charged £...
H
Hanna Davidziuk
trustpilot.com
Sep 30, 2025
Worst experience ever
Worst experience ever, ordered in the end of November, still haven't got the parcel, nor haven't go...
A
Alexandra Roupakia
trustpilot.com
Sep 30, 2025
Diabolical customer service
Diabolical customer service! Never received my order and almost...
I
Ilona
trustpilot.com
Sep 30, 2025
I would like to give a review about how the customer service is
I would like to give a review about how I experience the customer-friendliness of Jacadi. I sent a pair of pants on September 12th and according to Po...
J
Jane
trustpilot.com
Sep 30, 2025
Very misleading
Very misleading. Placed an order which qualified for free delivery. I have now received an invoice for tax...
L
LondonMama
trustpilot.com
Sep 30, 2025
Avoid
I totally agree with previous review. If you buy from Jacadi UK website you will be unpleasantly surprised few months later with the letter form UPS...
Conclusion
The reviews indicate that Jacadi's garments are frequently praised for quality and design and that several customers report very positive, attentive in-store experiences. At the same time many reviewers describe problems with online orders: items missing or delivered incorrectly, difficulties obtaining refunds, and slow or inadequate customer service responses. Several customers also report unexpected customs or additional charges after purchase and confusing pricing interactions. If buying online, customers should check delivery and customs terms, retain tracking and return documentation, and consider purchasing in-store where staff responsiveness appears stronger in the reviews.