Many reviewers describe fulfilment and returns issues, including missing items, partial shipments, and refunds that arrive late or not at all. Many comments mention rude or unhelpful interactions in stores and on the phone when customers ask for help. Several reviews call out specific employees by name for quick, attentive service. Product feedback splits between durability problems such as broken zippers and shrinkage, and praise for the design and long wear.
Examples from available reviews (Feb 2019 – Mar 2026).
Never received order and refund delayed for almost twenty days.
“Never received my order and almost 20 days later I have still not received a refund.”
Zipper broke after one month and refund/exchange process was difficult.
“the zipper breaks (again) after one month.”
Exceptional, consistently helpful service from Magda at King's Road store.
“Greeted by a smile, Magda knew what I was looking for”
Website address check rejected correct address repeatedly, preventing checkout.
“the site said my address didn't match the credit card address.”
Reviews often mention fulfilment breakdowns: partial shipments, released reservations, and parcels delivered to the wrong place. Many customers say return or refund requests stayed unresolved even after contacting support. A smaller set of reviews praises specific store employees by name for helpful, proactive service.
Multiple reviewers mention surprise customs charges and unclear billing that lowered the sense of value. Several say they were overcharged or given confusing explanations instead of a clear fix. Far fewer reviews link the price to quality in a positive way.
Some shoppers describe smooth purchases, quick delivery, and free shipping. Others ran into checkout blocks from address validation errors and missed in-store appointments. Store closures and logistics issues also disrupted collections and reservations.
A noticeable group reports durability issues: broken zippers, shrinkage despite following care instructions, ripped pockets, and repeated shoe failures. Other reviewers praise the design and durability and describe long-term satisfaction. Together, these mixed accounts point to uneven performance across purchases.
Customer service response ranges from near-instant replies to no answer for weeks. Some customers received small gestures like shipping coupons or minor discounts instead of refunds or a clear fix. Named staff sometimes followed up directly, while other cases show limited escalation and unclear next steps.
Reviews split between strong in-store service and ongoing problems with online fulfilment and returns. Repeat buyers often point to long-running positive ties with certain boutiques, while unhappy customers describe unresolved orders and rude encounters. How the issue gets resolved consistently shapes whether the review is positive or negative.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · yelp.com (20) · Quotes shortened · As of: March 2026
In-store customer service for returns was rude and unwelcoming.
“Whenever I make purchases online and I return in the store the customer service is lacking”
Store closure caused missed collection and reservations were released without accommodation.
“the reservation was released after 48 hours and the items were sold”
Support couldn't correct egift card email address due to separate administrator.
“Jacadi couldn't figure out which one to correct”
Zipper broke after one month and refund/exchange process was difficult.
“the zipper breaks (again) after one month.”
Reviewer states the overall experience was excellent.
“Excellent all round”
Customer service responded almost instantly.
“Fats - almost instant response”
Order partly delivered and customer service failed to resolve missing items.
“The only response I got was a coupon for free shipping on my next order.”
They shipped partial orders and offered indifferent customer service regarding customs delays.
“ABSOLUTELY RIDICULOUS!”
Parcel was misdelivered and customer service response was unsatisfactory.
“12% discount offer is derisory”
Reviewer praised product quality and customer service.
“Wonderful products, great customer service.”
Order incomplete and customer service failed to resolve satisfactorily.
“They only sent 2 out of the three items I ordered.”
Customer praised the store's quality and design.
“Great quality and design.”
Exceptional, consistently helpful service from Magda at King's Road store.
“Greeted by a smile, Magda knew what I was looking for”
Partial order shipped and customer service ignored return and reimbursement requests.
“they advised their returns postage link was not working and that they would reimburse postage.”
Marylebone store staff showed empathy and excellent customer service.
“The customer service at Jacadi Marylebone is exceptional!”
Wool outfit shrank following care instructions and customer service did not respond.
“The top and bottom shrunk and the whole outfit is unwearable.”
Happy with the beautiful, quality clothes for an 18-month-old.
“Very happy.My baby 18 months, grow into beautiful quality clothes🥰🤗”
Consistently helpful staff, especially Magda, provided excellent assistance.
“Love jadadi on king's road. Always the most helpful staff, especially Magda!”
Four items ordered online were delivered promptly with free delivery.
“Have all been delivered this morning 13/1/23 . by UPS . Free delivery.”
Customer was overcharged and received confusing explanations instead of resolution.
“I was overcharged.”
Order never arrived and customer service failed to provide refund or support.
“still haven't got the parcel, nor haven't got refund”
Never received order and refund delayed for almost twenty days.
“Never received my order and almost 20 days later I have still not received a refund.”
Return was confirmed delivered but Jacadi failed to process refund or communicate.
“I am still waiting for the refund amount to be received.”
Order qualified for free delivery but buyer later received UPS customs invoice.
“I have now received an invoice for tax and charges from UPS.”
Unexpected customs charges and very poor customer service.
“you will be unpleasantly surprised few months later with the letter form UPS asking to pay customs charges”
Sales assistant lacked sale knowledge and behaved abruptly.
“She snatched abruptly the handers from my hand”
Customer missed an expected interview and will not return to the store.
“I was supposed to have an interview today at 2pm”
Lisa provided outstanding, attentive service and quality clothes.
“The Service Lisa has given me is outstanding”
Shoes failed repeatedly and customer service offered only apologies.
“all you hear back is: "We are very sorry”
Longstanding customer pleased with clothing quality and helpful staff.
“I have been shopping at Jacadi Madison for years.”
Winter jacket developed a rip and lost a button within a year.
“I noticed a button was lost and there was a rip on the front pocket”
Specific staff members provided poor, unhelpful customer service.
“Jacadi on Madison has the worst customer service, Andrea is the worst.”
Website address check rejected correct address repeatedly, preventing checkout.
“the site said my address didn't match the credit card address.”
Sales rep Andrea provided exceptional phone assistance and follow-up.
“I shop at Jacadi pretty often and have never gotten the type of service from a sales rep in my life as I got from Andrea”
Customer found staff elitist, non-responsive, and won't return.
“Horrible customer service. Elitist and non responsive”
Greenwich staff were rude and disrespectful, customer won't return.
“Greenwich location customer service Is terrible!!!”
Online purchases had no returns and customer service was unresponsive.
“Do NOT buy from this company online! There are no returns.”
An employee sold items via a personal online store, causing issues.
“One of their employees has a personal online store on Poshmark”
Returned unworn gift hat but staff and manager refused to help.
“the woman at the counter was insanely rude and she and the manager refused”
Found clothing overpriced, style lacking, and sales staff intrusive.
“their clothing is ridiculously expensive”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Jacadi sells children’s clothing and accessories. It offers apparel, shoes, and related items for babies and young children. Customers can shop in boutiques and online across multiple markets. The range includes seasonal collections and everyday staples. Support usually comes through store staff, phone help, and online customer service.