Reviews Analysed
20
We Collect & Analyse Reviews
ITBay
Experiences & Reviews
ITBay is an online retailer specialising in IT and consumer electronics, listing new and refurbished hardware, accessories and home electronics. The business operates via an e-commerce website offering product pages, online ordering, payment and delivery options. People searching reviews typically look for information on pricing, delivery reliability, product condition and customer support. This summary is intended to help consumers evaluate recent buyer feedback when comparing retailers for monitors, soundbars, docking stations, TVs and similar items.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
18d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Reviewers commonly report responsive and helpful service: quick replies, named staff support and effective problem resolution including returns.
Share
Strong
16%
💰
Value for money
Multiple reviewers highlight consistently lower prices versus other retailers, calling items good value or a bargain across product categories.
Share
Strong
14%
⚡
User experience
Customers note fast ordering and delivery (often next day), accurate delivery slots and careful packaging leading to items arriving as expected.
Share
Strong
22%
🔧
Product quality
Most buyers describe products as new or like‑new and as specified; one reported fault was replaced quickly by the seller.
Share
Strong
10%
📞
Communication
Buyers describe clear, prompt communication via chat or email, with staff replying quickly and keeping customers informed about orders.
Share
Strong
14%
⭐
Overall experience
Overall feedback is positive: reviewers recommend ITBay for price and delivery, and note issues are generally handled promptly.
Share
Strong
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Fantastic Prices and Excellent Customer Service!
"I purchased a brand new Dell Docking Station from The IT Bay, which was much cheaper than anywhere else I had seen. I ordered it on a Saturday and it..."
Julian Ooi
Trustpilot
Sep 30, 2025
Featured for: Details quick reply and returns
Super Customer Service!
"I have been very impressed with the recent customer service experience with The IT Bay, even when issues were experienced with my order...I queried so..."
Mike Jones
Trustpilot
Sep 30, 2025
Featured for: Shows product fault handled well
LG OLED Television
"I recently purchased a new LG OLED Television. The price was unbelievably good, cheaper than anywhere else. Before purchasing a did an online chat wit..."
Silke Kerr
Trustpilot
Sep 30, 2025
Featured for: Mentions chat support, delivery, product
Great prices and equipment
"Great prices and equipment - bought a refurbished Dell monitor arrived promp..."
Helena Pearce
Trustpilot
Sep 30, 2025
Featured for: Refurbished product quality and packaging
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
H
Helena Pearce
trustpilot.com
Sep 30, 2025
Great prices and equipment
Great prices and equipment - bought a refurbished Dell monitor arrived promp...
N
Naomi
trustpilot.com
Sep 30, 2025
Greta experience and great customer…
Greta experience and g...
J
Julian Ooi
trustpilot.com
Sep 30, 2025
Fantastic Prices and Excellent Customer Service!
I purchased a brand new Dell Docking Station from The IT Bay, which was much cheaper than anywhere else I had seen. I ordered it on a Saturday and it...
J
John Duggan
trustpilot.com
Sep 30, 2025
Ordered a Samsung S61D soundbar
Ordered a Samsung S61D soundbar. Good price, came well wrapped i...
S
Stewart
trustpilot.com
Sep 30, 2025
Samsung sound bar
First of all the price was a good deal better than one high street store. The delivery time, next day was for me, very timely and was bang o...
M
Martin Cleaver
trustpilot.com
Sep 30, 2025
Highly recommended
Very good company.got my soundbar far cheaper than anywhere else (£150 cheaper)ha...
M
Marty
trustpilot.com
Sep 30, 2025
Fantastic!!!
I had been looking for a specific soundbar to replace an old system when I came across IT Bay by chance. Their price was far cheaper than I had seen a...
D
Dave
trustpilot.com
Sep 30, 2025
Very impressed with IT Bay service.
Very impressed with IT Bay service. Purchased a Dell monitor at a competetitive price. Received the monitor the next workin...
r
richard
trustpilot.com
Sep 30, 2025
Great price and quick delivery and…
Great price and quick delivery and fanta...
D
David French
trustpilot.com
Sep 30, 2025
Top marks for this company
The price was good.The delivery was excellent and next day...
S
Silke Kerr
trustpilot.com
Sep 30, 2025
LG OLED Television
I recently purchased a new LG OLED Television. The price was unbelievably good, cheaper than anywhere else. Before purchasing a did an online chat wit...
K
Kenneth Weir
trustpilot.com
Sep 30, 2025
Best price on the net by a mile
Best price on the net by a mile. Quick delivery. Well packed. Highly...
J
John Danby
trustpilot.com
Sep 30, 2025
Very good service
Very good service, slight misunderstanding about delivery but soon resolved. 1...
C
Christine
trustpilot.com
Sep 30, 2025
My new Dyson
Easy to order , great communication , info on where to get he...
M
Mark Barnes
trustpilot.com
Sep 30, 2025
Quick delivery and prompt communication…
Quick delivery and prompt communication and service...
A
Adrian Grover
trustpilot.com
Sep 30, 2025
Excellent company to deal with.
Excellent response on enquiry for HP Elite pc. Went and checked a query and within a couple of minutes had the...
M
Mike Jones
trustpilot.com
Sep 30, 2025
Super Customer Service!
I have been very impressed with the recent customer service experience with The IT Bay, even when issues were experienced with my order...I queried so...
C
Constance
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service! I only realised I had ordered the wrong monitor model after it...
T
Tom Forth
trustpilot.com
Sep 30, 2025
Super fast delivery of a product…
Super fast delivery of a pr...
R
Rose Madley
trustpilot.com
Sep 30, 2025
Excellent
Fast, extremely well packaged, and a great price....
Conclusion
Recent reviews consistently cite competitive pricing and fast delivery, with many purchases arriving next day and well packaged. Multiple customers name responsive staff and reliable communication, including quick chat replies and follow-up on queries. Product condition is generally reported as new or like‑new; when a fault occurred one reviewer received a prompt replacement. For shoppers prioritising low price and rapid delivery, the review set indicates ITBay performs reliably; consumers who require detailed product checks should confirm specifications before purchase.