Reviewers most often point to low prices and fast delivery as the main positives. Many also mention customer service for fixing order mistakes and managing returns. Clear, helpful communication and order tracking come up repeatedly. Negative or mixed comments are rare in this set of reviews.
Examples from available reviews (Sep 2025 – Mar 2026).
Competitive prices and excellent customer service resolved a faulty-item return.
“Throughout the whole experience of ordering and having to return a faulty item, they were top notch.”
Best price and super-quick delivery; monitors well packaged.
“Best price online and super-quick.”
Refurbished Dell monitor arrived promptly, well packaged and worked perfectly.
“looked as good as new and functioned as expected.”
Great communications and free next day delivery; reviewer satisfied.
“Great comms, free next day delivery, what more could you ask for?”
Customers describe support as quick to respond and effective. Reviews mention staff fixing incorrect orders, swapping faulty items, and processing returns promptly. Some comments name specific agents and note courteous, personal help.
Many reviewers say the company offers the lowest or best price for what they bought. Several mention big savings versus other retailers and call the purchases bargains. Price regularly comes up as a key reason for choosing the company.
Shoppers describe the online buying process as simple, with an easy checkout. Several say they would order again or expect to reorder. Comments frequently mention how easy and quick it is to place an order.
Reviewers say items match the descriptions and arrive in good condition. Both new and refurbished products are reported to work as expected and come well packaged. Only a small number of reviews mention product problems.
Reviewers praise clear messages and useful answers through pre-sale chat. They often mention tracking updates and confirmations as dependable and helpful. Only a few reviews point to any communication issues.
Overall feedback is strongly positive, with most comments focusing on price, delivery, and service. Multiple reviewers highlight next-day delivery and secure packaging as standout strengths. There is no strong negative feedback or clear split in ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (50) · Quotes shortened · As of: March 2026
Competitive prices and excellent customer service resolved a faulty-item return.
“Throughout the whole experience of ordering and having to return a faulty item, they were top notch.”
Competitive prices and excellent customer service resolved a faulty-item return.
“Throughout the whole experience of ordering and having to return a faulty item, they were top notch.”
Best price and next-day delivery with excellent communication and tracking.
“ITBay had the best price”
Best price and next-day delivery with excellent communication and tracking.
“ITBay had the best price”
Monitor much cheaper than elsewhere, shipped quickly and arrived brand new.
“The monitor arrived exactly as described, brand new and well packaged.”
Monitor much cheaper than elsewhere, shipped quickly and arrived brand new.
“The monitor arrived exactly as described, brand new and well packaged.”
Customer service quickly corrected an order error and delivery was quick.
“Excellent customer service.”
Customer service quickly corrected an order error and delivery was quick.
“Excellent customer service.”
Quick and easy purchase with next-day DPD delivery; likely to reorder.
“Purchasing my product was quick and easy!”
Quick and easy purchase with next-day DPD delivery; likely to reorder.
“Purchasing my product was quick and easy!”
Great communications and free next day delivery; reviewer satisfied.
“Great comms, free next day delivery, what more could you ask for?”
Great communications and free next day delivery; reviewer satisfied.
“Great comms, free next day delivery, what more could you ask for?”
Happy with monitor; online experience good and delivery on time.
“I am happy with the Dell U3225QE monitor.”
Happy with monitor; online experience good and delivery on time.
“I am happy with the Dell U3225QE monitor.”
Best price and super-quick delivery; monitors well packaged.
“Best price online and super-quick.”
Best price and super-quick delivery; monitors well packaged.
“Best price online and super-quick.”
Super service and fast delivery.
“Super service fast delivery”
Super service and fast delivery.
“Super service fast delivery”
Helpful customer service, free next-morning delivery and lowest price.
“Delivered the following morning for free.”
Helpful customer service, free next-morning delivery and lowest price.
“Delivered the following morning for free.”
Very happy with product; fast delivery and good packaging.
“Very happy with the product.”
Very happy with product; fast delivery and good packaging.
“Very happy with the product.”
Great service, easy website and laptop works perfectly.
“Great service, easy to use and laptop is spot on”
Great service, easy website and laptop works perfectly.
“Great service, easy to use and laptop is spot on”
Ordered late afternoon and received the monitor next morning; cheapest price.
“arrived 10am the following morning.”
Ordered late afternoon and received the monitor next morning; cheapest price.
“arrived 10am the following morning.”
TV matched needs, great price and next-day delivery.
“The TV was just what I needed at a great price, delivered the next day.”
TV matched needs, great price and next-day delivery.
“The TV was just what I needed at a great price, delivered the next day.”
Responsive, helpful service with competitive pricing and prompt, secure delivery.
“the ITbay provided great service throughout the sales process, quick to respond to answers and very helpful.”
Responsive, helpful service with competitive pricing and prompt, secure delivery.
“the ITbay provided great service throughout the sales process, quick to respond to answers and very helpful.”
Refurbished Dell monitor arrived promptly, well packaged and worked perfectly.
“looked as good as new and functioned as expected.”
Positive experience with great customer service.
“Greta experience and great customer service.”
Excellent prices and helpful customer service resolved a returns issue.
“fantastic prices and excellent customer service!”
Soundbar arrived well packaged in a couple of days with good service.
“Good price, came well wrapped in a couple of days.”
Good price, punctual delivery and excellent Samsung soundbar experience.
“Was looking forward to the Q symphony set up and so far, excellent.”
Bought soundbar much cheaper than elsewhere and received first class support.
“got my soundbar far cheaper than anywhere else (£150 cheaper)”
Excellent service, communication and next day delivery at a much lower price.
“Their service is absolutely fantastic, communication was spot on and next day delivery as stated.”
Purchased Dell monitor at competitive price and received it next day in perfect condition.
“Very impressed with IT Bay service.”
Great price, quick delivery and a fantastic bargain product.
“Great price and quick delivery and fantastic product, honestly bargain products!”
Good price and excellent next day delivery; item arrived undamaged.
“The delivery was excellent and next day it arrived secure and undamaged”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ITBay is an online retailer focused on IT hardware and accessories. It sells computing and audiovisual equipment, including displays, laptops, desktop systems, and peripherals. Product pages usually show specifications, photos, and condition details for both new and refurbished items. The site includes standard online shopping tools such as ordering and checkout, plus customer support options.