Recent reviews consistently cite competitive pricing and fast delivery, with many purchases arriving next day and well packaged. Multiple customers name responsive staff and reliable communication, including quick chat replies and follow-up on queries. Product condition is generally reported as new or like‑new; when a fault occurred one reviewer received a prompt replacement. For shoppers prioritising low price and rapid delivery, the review set indicates ITBay performs reliably; consumers who require detailed product checks should confirm specifications before purchase.
Examples from available reviews (Sep 2025 – Feb 2026).
Excellent prices and helpful customer service resolved a returns issue.
“fantastic prices and excellent customer service!”
Faulty monitor was promptly replaced thanks to excellent customer service.
“The support from Hannah was excellent throughout”
Helpful online chat confirmed stock and price; TV arrived next day brand new.
“I received the TV the next day and it was exactly as specified, Brand new, boxed and perfect.”
Refurbished Dell monitor arrived promptly, well packaged and worked perfectly.
“looked as good as new and functioned as expected.”
Reviewers commonly report responsive and helpful service: quick replies, named staff support and effective problem resolution including returns.
Multiple reviewers highlight consistently lower prices versus other retailers, calling items good value or a bargain across product categories.
Customers note fast ordering and delivery (often next day), accurate delivery slots and careful packaging leading to items arriving as expected.
Most buyers describe products as new or like‑new and as specified; one reported fault was replaced quickly by the seller.
Buyers describe clear, prompt communication via chat or email, with staff replying quickly and keeping customers informed about orders.
Overall feedback is positive: reviewers recommend ITBay for price and delivery, and note issues are generally handled promptly.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (50) · Quotes shortened · As of: February 2026
Competitive prices and excellent customer service resolved a faulty-item return.
“Throughout the whole experience of ordering and having to return a faulty item, they were top notch.”
Competitive prices and excellent customer service resolved a faulty-item return.
“Throughout the whole experience of ordering and having to return a faulty item, they were top notch.”
Best price and next-day delivery with excellent communication and tracking.
“ITBay had the best price”
Best price and next-day delivery with excellent communication and tracking.
“ITBay had the best price”
Monitor much cheaper than elsewhere, shipped quickly and arrived brand new.
“The monitor arrived exactly as described, brand new and well packaged.”
Monitor much cheaper than elsewhere, shipped quickly and arrived brand new.
“The monitor arrived exactly as described, brand new and well packaged.”
Customer service quickly corrected an order error and delivery was quick.
“Excellent customer service.”
Customer service quickly corrected an order error and delivery was quick.
“Excellent customer service.”
Quick and easy purchase with next-day DPD delivery; likely to reorder.
“Purchasing my product was quick and easy!”
Quick and easy purchase with next-day DPD delivery; likely to reorder.
“Purchasing my product was quick and easy!”
Great communications and free next day delivery; reviewer satisfied.
“Great comms, free next day delivery, what more could you ask for?”
Great communications and free next day delivery; reviewer satisfied.
“Great comms, free next day delivery, what more could you ask for?”
Happy with monitor; online experience good and delivery on time.
“I am happy with the Dell U3225QE monitor.”
Happy with monitor; online experience good and delivery on time.
“I am happy with the Dell U3225QE monitor.”
Best price and super-quick delivery; monitors well packaged.
“Best price online and super-quick.”
Best price and super-quick delivery; monitors well packaged.
“Best price online and super-quick.”
Super service and fast delivery.
“Super service fast delivery”
Super service and fast delivery.
“Super service fast delivery”
Helpful customer service, free next-morning delivery and lowest price.
“Delivered the following morning for free.”
Helpful customer service, free next-morning delivery and lowest price.
“Delivered the following morning for free.”
Very happy with product; fast delivery and good packaging.
“Very happy with the product.”
Very happy with product; fast delivery and good packaging.
“Very happy with the product.”
Great service, easy website and laptop works perfectly.
“Great service, easy to use and laptop is spot on”
Great service, easy website and laptop works perfectly.
“Great service, easy to use and laptop is spot on”
Ordered late afternoon and received the monitor next morning; cheapest price.
“arrived 10am the following morning.”
Ordered late afternoon and received the monitor next morning; cheapest price.
“arrived 10am the following morning.”
TV matched needs, great price and next-day delivery.
“The TV was just what I needed at a great price, delivered the next day.”
TV matched needs, great price and next-day delivery.
“The TV was just what I needed at a great price, delivered the next day.”
Responsive, helpful service with competitive pricing and prompt, secure delivery.
“the ITbay provided great service throughout the sales process, quick to respond to answers and very helpful.”
Responsive, helpful service with competitive pricing and prompt, secure delivery.
“the ITbay provided great service throughout the sales process, quick to respond to answers and very helpful.”
Refurbished Dell monitor arrived promptly, well packaged and worked perfectly.
“looked as good as new and functioned as expected.”
Positive experience with great customer service.
“Greta experience and great customer service.”
Excellent prices and helpful customer service resolved a returns issue.
“fantastic prices and excellent customer service!”
Soundbar arrived well packaged in a couple of days with good service.
“Good price, came well wrapped in a couple of days.”
Good price, punctual delivery and excellent Samsung soundbar experience.
“Was looking forward to the Q symphony set up and so far, excellent.”
Bought soundbar much cheaper than elsewhere and received first class support.
“got my soundbar far cheaper than anywhere else (£150 cheaper)”
Excellent service, communication and next day delivery at a much lower price.
“Their service is absolutely fantastic, communication was spot on and next day delivery as stated.”
Purchased Dell monitor at competitive price and received it next day in perfect condition.
“Very impressed with IT Bay service.”
Great price, quick delivery and a fantastic bargain product.
“Great price and quick delivery and fantastic product, honestly bargain products!”
Good price and excellent next day delivery; item arrived undamaged.
“The delivery was excellent and next day it arrived secure and undamaged”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ITBay is an online retailer specialising in IT and consumer electronics, listing new and refurbished hardware, accessories and home electronics. The business operates via an e-commerce website offering product pages, online ordering, payment and delivery options. People searching reviews typically look for information on pricing, delivery reliability, product condition and customer support. This summary is intended to help consumers evaluate recent buyer feedback when comparing retailers for monitors, soundbars, docking stations, TVs and similar items.