Reviewers most often point to low prices and fast delivery as the main positives. Many also mention customer service for fixing order mistakes and managing returns. Clear, helpful communication and order tracking come up repeatedly. Negative or mixed comments are rare in this set of reviews.
Examples from available reviews (Sep 2025 – Mar 2026).
Competitive prices and excellent customer service resolved a faulty-item return.
“Throughout the whole experience of ordering and having to return a faulty item, they were top notch.”
Best price and super-quick delivery; monitors well packaged.
“Best price online and super-quick.”
Refurbished Dell monitor arrived promptly, well packaged and worked perfectly.
“looked as good as new and functioned as expected.”
Great communications and free next day delivery; reviewer satisfied.
“Great comms, free next day delivery, what more could you ask for?”
Customers describe support as quick to respond and effective. Reviews mention staff fixing incorrect orders, swapping faulty items, and processing returns promptly. Some comments name specific agents and note courteous, personal help.
Many reviewers say the company offers the lowest or best price for what they bought. Several mention big savings versus other retailers and call the purchases bargains. Price regularly comes up as a key reason for choosing the company.
Shoppers describe the online buying process as simple, with an easy checkout. Several say they would order again or expect to reorder. Comments frequently mention how easy and quick it is to place an order.
Reviewers say items match the descriptions and arrive in good condition. Both new and refurbished products are reported to work as expected and come well packaged. Only a small number of reviews mention product problems.
Reviewers praise clear messages and useful answers through pre-sale chat. They often mention tracking updates and confirmations as dependable and helpful. Only a few reviews point to any communication issues.
Overall feedback is strongly positive, with most comments focusing on price, delivery, and service. Multiple reviewers highlight next-day delivery and secure packaging as standout strengths. There is no strong negative feedback or clear split in ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (50) · Quotes shortened · As of: March 2026
Helpful online chat confirmed stock and price; TV arrived next day brand new.
“I received the TV the next day and it was exactly as specified, Brand new, boxed and perfect.”
Very low prices, quick delivery and well packed items; highly recommended.
“Best price on the net by a mile.”
Very good service; delivery misunderstanding was resolved promptly.
“slight misunderstanding about delivery but soon resolved.”
Easy ordering with great communication and clear help information provided.
“great communication , info on where to get help if needed.”
Prompt communication and quick delivery; item arrived as expected.
“Quick delivery and prompt communication and service.”
Fast, helpful responses to an enquiry and quickly delivered computer.
“Excellent response on enquiry for HP Elite pc.”
Faulty monitor was promptly replaced thanks to excellent customer service.
“The support from Hannah was excellent throughout”
Quick, polite and helpful customer service corrected a wrong monitor order.
“Hannah responded very quickly and was both polite and helpful.”
Super fast delivery and product matched the description.
“Super fast delivery of a product exactly as described.”
Fast delivery, very well packaged product and great price.
“Fast, extremely well packaged, and a great price.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ITBay is an online retailer focused on IT hardware and accessories. It sells computing and audiovisual equipment, including displays, laptops, desktop systems, and peripherals. Product pages usually show specifications, photos, and condition details for both new and refurbished items. The site includes standard online shopping tools such as ordering and checkout, plus customer support options.