Recent reviews consistently cite competitive pricing and fast delivery, with many purchases arriving next day and well packaged. Multiple customers name responsive staff and reliable communication, including quick chat replies and follow-up on queries. Product condition is generally reported as new or like‑new; when a fault occurred one reviewer received a prompt replacement. For shoppers prioritising low price and rapid delivery, the review set indicates ITBay performs reliably; consumers who require detailed product checks should confirm specifications before purchase.
Examples from available reviews (Sep 2025 – Feb 2026).
Excellent prices and helpful customer service resolved a returns issue.
“fantastic prices and excellent customer service!”
Faulty monitor was promptly replaced thanks to excellent customer service.
“The support from Hannah was excellent throughout”
Helpful online chat confirmed stock and price; TV arrived next day brand new.
“I received the TV the next day and it was exactly as specified, Brand new, boxed and perfect.”
Refurbished Dell monitor arrived promptly, well packaged and worked perfectly.
“looked as good as new and functioned as expected.”
Reviewers commonly report responsive and helpful service: quick replies, named staff support and effective problem resolution including returns.
Multiple reviewers highlight consistently lower prices versus other retailers, calling items good value or a bargain across product categories.
Customers note fast ordering and delivery (often next day), accurate delivery slots and careful packaging leading to items arriving as expected.
Most buyers describe products as new or like‑new and as specified; one reported fault was replaced quickly by the seller.
Buyers describe clear, prompt communication via chat or email, with staff replying quickly and keeping customers informed about orders.
Overall feedback is positive: reviewers recommend ITBay for price and delivery, and note issues are generally handled promptly.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (50) · Quotes shortened · As of: February 2026
Helpful online chat confirmed stock and price; TV arrived next day brand new.
“I received the TV the next day and it was exactly as specified, Brand new, boxed and perfect.”
Very low prices, quick delivery and well packed items; highly recommended.
“Best price on the net by a mile.”
Very good service; delivery misunderstanding was resolved promptly.
“slight misunderstanding about delivery but soon resolved.”
Easy ordering with great communication and clear help information provided.
“great communication , info on where to get help if needed.”
Prompt communication and quick delivery; item arrived as expected.
“Quick delivery and prompt communication and service.”
Fast, helpful responses to an enquiry and quickly delivered computer.
“Excellent response on enquiry for HP Elite pc.”
Faulty monitor was promptly replaced thanks to excellent customer service.
“The support from Hannah was excellent throughout”
Quick, polite and helpful customer service corrected a wrong monitor order.
“Hannah responded very quickly and was both polite and helpful.”
Super fast delivery and product matched the description.
“Super fast delivery of a product exactly as described.”
Fast delivery, very well packaged product and great price.
“Fast, extremely well packaged, and a great price.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ITBay is an online retailer specialising in IT and consumer electronics, listing new and refurbished hardware, accessories and home electronics. The business operates via an e-commerce website offering product pages, online ordering, payment and delivery options. People searching reviews typically look for information on pricing, delivery reliability, product condition and customer support. This summary is intended to help consumers evaluate recent buyer feedback when comparing retailers for monitors, soundbars, docking stations, TVs and similar items.