Reviews show a strong pattern of refund and customer-service problems: many customers report long delays or missing refunds (examples include multi‑week waits and several claims of hundreds of pounds or dollars not returned). A minority of reviewers note fast shipping and authentic items, but these are outweighed by complaints about communication, return handling and unexpected fees or subscription charges. If you consider buying, check payment protections, read the membership/checkout wording carefully and be prepared to document returns and correspondence. For consumers prioritising quick, reliable support and predictable refunds, these reviews suggest caution before purchasing.
Examples from available reviews (Dec 2021 – Feb 2026).
Fast delivery, attractive packaging and good price convinced me of authenticity.
“There is no doubt about the authenticity and legitimacy of the product.”
Satisfied with purchase and impressed by customer service.
“I highly recommend this company.”
Order cancelled and refund promised but not received despite repeated contact.
“They took $700 from me!”
Charged $300 for membership without clear disclosure or refund.
“unknowingly charged $300 for something called the “Infinity Membership.””
Widespread negative reports about refunds, returns and order handling; a small number of reviews note fast dispatch and timely delivery.
Some buyers praise competitive pricing, but several report unexpected fees, reduced refund amounts and an unwanted paid membership charge.
Multiple complaints about checkout wording, non-functioning live chat and delayed order processing that complicated purchases and returns.
Mixed signals: a few reviewers confirm authenticity and good condition, while others report wrong items, imperfections or damaged goods.
Frequent reports of slow, generic or non-responsive customer service and poor follow-up on refund and return inquiries.
Most reviews describe a negative overall experience driven by refund and service failures; a minority report satisfactory purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Unwanted $300 charge and company advised reporting to bank.
“THIS IS A SCAM. They charged me $300 without my consent.”
Reported a $300 subscription charge not agreed to and filing dispute.
“been scammed $300 USD for a subscription that I never agreed to.”
High return costs and no response about return label for over ten days.
“I initiate a return and was waiting for the return label for more than 10 day”
Finds best prices for luxury items and will order again.
“will definitely order again”
Received items that appear counterfeit and unhappy with authenticity assurances.
“it's very obvious theyve sent me a counterfeit pair of shoes.”
Bought Prada at great value with very fast shipping.
“Great Prada item at an incredible value, with super fast shipping too.”
Incorrect refund deductions for return label fees and poor customer support.
“Italist charges a $40 fee for each label used.”
Great prices, quick shipping and a seamless shopping experience.
“Great prices, quick shipping, seamless experience.”
Fast shipping and great prices for designer, high-quality items.
“Fast shipping to the REMOVEDand great prices for designer and high quality items.”
Smooth, reliable platform with great selection and fast delivery.
“Smooth, reliable. The selection and prices are great. In addition, item arrived quickly”
I ordered four Burberry T-shirts for my son, It's a relief to have them arrive in less than five days after they left Italy.
It's mind-boggling that COVID has caused such mayhem in the shipping and postal sectors.
The bag is a work of art in its own right. As an added benefit, the pricing was unbeatable.
I was hesitant to make a purchase because I had never heard of Italist before.
I decided to give this product a try after reading so many excellent reviews.
It was a wise decision on my part.
Italist purchases in the future are a foregone conclusion for me.
Without hesitation, make a purchase from this website.
There is no doubt about the authenticity and legitimacy of the product.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Italist is an online marketplace connecting international customers to Italian boutiques that sell luxury fashion and accessories. The platform aggregates boutique stock, lists designer items and facilitates international orders and shipping. Consumers looking up reviews typically check delivery times, returns and authenticity when evaluating this type of luxury marketplace.