Reviews show a strong pattern of refund and customer-service problems: many customers report long delays or missing refunds (examples include multi‑week waits and several claims of hundreds of pounds or dollars not returned). A minority of reviewers note fast shipping and authentic items, but these are outweighed by complaints about communication, return handling and unexpected fees or subscription charges. If you consider buying, check payment protections, read the membership/checkout wording carefully and be prepared to document returns and correspondence. For consumers prioritising quick, reliable support and predictable refunds, these reviews suggest caution before purchasing.
Examples from available reviews (Dec 2021 – Feb 2026).
Fast delivery, attractive packaging and good price convinced me of authenticity.
“There is no doubt about the authenticity and legitimacy of the product.”
Satisfied with purchase and impressed by customer service.
“I highly recommend this company.”
Order cancelled and refund promised but not received despite repeated contact.
“They took $700 from me!”
Charged $300 for membership without clear disclosure or refund.
“unknowingly charged $300 for something called the “Infinity Membership.””
Widespread negative reports about refunds, returns and order handling; a small number of reviews note fast dispatch and timely delivery.
Some buyers praise competitive pricing, but several report unexpected fees, reduced refund amounts and an unwanted paid membership charge.
Multiple complaints about checkout wording, non-functioning live chat and delayed order processing that complicated purchases and returns.
Mixed signals: a few reviewers confirm authenticity and good condition, while others report wrong items, imperfections or damaged goods.
Frequent reports of slow, generic or non-responsive customer service and poor follow-up on refund and return inquiries.
Most reviews describe a negative overall experience driven by refund and service failures; a minority report satisfactory purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order arrived and customer service promptly resolved duties and tax concerns.
“Your customer service online is EXCELLENT”
Delighted with purchases, great prices and responsive service during holidays.
“Great prices!! Great brands!! Great responsive service during the 2025 holidays!!”
Item was treated as final sale despite not being clearly disclosed on product page.
“Italist hides "final sale" on items”
Reviewer believes the website is fake and warns others.
“This is a Fake website be aware”
Cannot access website or change password and support does not reply.
“I cannot get onto their website.”
High return charges and item misrepresented in origin and sizing.
“This company charges you $60.00 to return items”
Customer service responded promptly and resolved the issue, praised John.
“My customer service agent was John and he truly is the best!”
Quick, professional and efficient customer service makes me comfortable ordering again.
“Customer service was great, their response was quick and their representative was professional, efficient, and very easy to communicate with.”
Reviewer praises the company's customer service.
“great great customer serivice”
Great purchase with responsive, thoughtful and helpful customer service.
“I was really impressed with their customer service and communication throughout the entire process.”
Italist communicated well and followed through to cancel my order.
“GREAT communication! Uncommon follow through!”
Large deductions for returns and unreimbursed duties left significant losses.
“I got $2087.. it’s $497 so almost $500..”
Rizza provided very responsive and accommodating customer support.
“Rizza provided top tier customer service support.”
Received professional, prompt and polite help with a return.
“I am so pleased with the experience I had with Italist.”
Found sunglasses at a great price and received fast, reliable shipping.
“received the sunglasses within 3 days of my purchase”
First purchase had delivery issue but Italist was responsive and helpful.
“Italist was always responsive in emails”
Got a great price and exceptional customer service.
“I got a great price for a wonderful piece and exceptional customer service!!!”
Customer service assisted and refunded when correct size unavailable.
“Customer Service went above and beyond to assist me.”
Never received item and company makes excuses to avoid refunding.
“Scam scam scam. Never received our item”
Order received successfully and reviewer is happy.
“Order received successfully 🥰🥰”
Refund delayed months and customer service was unhelpful and arrogant.
“The website proceeded refund extremely slow.”
Returned shoes over a month ago but no refund or clear information.
“the store still did not refund me for this order”
Claims of membership fraud despite winning a credit-card dispute.
“DON'T BE FOOLED WITH THEIR MEMBERSHIP FRAUD/SCAM”
Satisfied with purchase and impressed by customer service.
“I highly recommend this company.”
Order cancelled for lack of stock and no refund issued.
“no refund.”
Returned shoes quickly but refund refused and returns process awful.
“Complete scam. Do not trust this site or horrible costumer service.”
Waiting months for refund while customer service gives copy-paste replies.
“WORST EXPERIENCE EVER !”
Very poor communication and doubts about product authenticity.
“Very poor communication, and their claims of shipping things fast”
Received only partial refund after weeks despite paying full price.
“all I got refunded was £120”
Terrible customer service and high return fees reduced refund value.
“a $350 'belt' cost me $70 in fees to return.”
Received two right-foot shoes with paint imperfections.
“received two right footed shoes”
Item not dispatched and no replies from customer support or live chat.
“no one is replying to emails and their live chat doesn’t even work.”
Unable to cancel order due to unresponsive 24/7 chat and delays.
“24/7 customer service is rubbish”
Returned item confirmed delivered but refund was not issued and they stopped responding.
“They have stopped responding to me.”
Item shown available but was out of stock and refund delayed a month.
“it was, in fact, out of stock”
Charged $300 for membership without clear disclosure or refund.
“unknowingly charged $300 for something called the “Infinity Membership.””
Received only one of two items and no response regarding missing item or refund.
“I received only one of them”
Waiting over two months for a refund and very unhappy.
“I am waiting for my refund over two months now.”
Order cancelled and refund promised but not received despite repeated contact.
“They took $700 from me!”
Returned wrong-colour bag delivered to boutique but refund not processed for weeks.
“more than 50 days have passed, and I still have not received my refund.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Italist is an online marketplace connecting international customers to Italian boutiques that sell luxury fashion and accessories. The platform aggregates boutique stock, lists designer items and facilitates international orders and shipping. Consumers looking up reviews typically check delivery times, returns and authenticity when evaluating this type of luxury marketplace.