Reviews Analysed
21
We Collect & Analyse Reviews
Italist
Experiences & Reviews
Italist is an online marketplace connecting international customers to Italian boutiques that sell luxury fashion and accessories. The platform aggregates boutique stock, lists designer items and facilitates international orders and shipping. Consumers looking up reviews typically check delivery times, returns and authenticity when evaluating this type of luxury marketplace.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
22d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Widespread negative reports about refunds, returns and order handling; a small number of reviews note fast dispatch and timely delivery.
Share
Weak
28%
💰
Value for money
Some buyers praise competitive pricing, but several report unexpected fees, reduced refund amounts and an unwanted paid membership charge.
Share
Weak
7%
⚡
User experience
Multiple complaints about checkout wording, non-functioning live chat and delayed order processing that complicated purchases and returns.
Share
Weak
7%
🔧
Product quality
Mixed signals: a few reviewers confirm authenticity and good condition, while others report wrong items, imperfections or damaged goods.
Share
Mixed
4%
📞
Communication
Frequent reports of slow, generic or non-responsive customer service and poor follow-up on refund and return inquiries.
Share
Weak
24%
⭐
Overall experience
Most reviews describe a negative overall experience driven by refund and service failures; a minority report satisfactory purchases.
Share
Weak
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
4 Burberry T-shirt
"
I ordered four Burberry T-shirts for my son, It's a relief to have them arrive in less than five days after they left Italy.
It's mind-boggling that COVID has caused such mayhem in the shipping and postal sectors.
The bag is a work of art in its own right. As an added benefit, the pricing was unbeatable.
I was hesitant to make a purchase because I had never heard of Italist before.
I decided to give this product a try after reading so many excellent reviews.
It was a wise decision on my part.
Italist purchases in the future are a foregone conclusion for me.
Without hesitation, make a purchase from this website.
There is no doubt about the authenticity and legitimacy of the product.
"
Garcia davis
Collected.reviews
Dec 05, 2021
Featured for: Positive shipping and authenticity claim
I highly recommend this company
"I highly recommend this company. I was very satisfied with my purchase and impressed with how we..."
Dominika Finke
Trustpilot
Sep 30, 2025
Featured for: Positive customer service praise
They stole $700 from me!!!
"They took $700 from me! No jacket! No refund! Shame! Order number: LE1-00000167 I never imagined a “luxury” platform could treat a customer this way...."
Mykola Burak
Trustpilot
Sep 30, 2025
Featured for: Major refund complaint, large amount
Misleading $300 Subscription – No Clear Disclosure
"I made a purchase on Italist and was unknowingly charged $300 for something called the “Infinity Membership.” At no point during checkout was it clear..."
Raquel Silberberg
Trustpilot
Sep 30, 2025
Featured for: Subscription charge and UX complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Shannon Jo
trustpilot.com
Sep 30, 2025
The website proceeded refund extremely…
The website proceeded refund extremely slow. The customer service is also ridiculously arrogant and irresponsible by responding me with various reason...
A
Anastasia Plane
trustpilot.com
Sep 30, 2025
Scammed for 800€
Over a month ago I ordered a pair of shoes that didn't fit me. I returned it a few days after I received it. As of now, over a month later, the store...
W
Wayne Spagnol
trustpilot.com
Sep 30, 2025
i won the credit card dispute and was…
DON'T BE FOOLED WITH THEIR MEMBERSHIP FRAUD/SCAM I won the credit card dispute and was refunded Hi Wayne , In regards to your dispute, reference numbe...
D
Dominika Finke
trustpilot.com
Sep 30, 2025
I highly recommend this company
I highly recommend this company. I was very satisfied with my purchase and impressed with how we...
e
enviroperfect
trustpilot.com
Sep 30, 2025
No Refund
Like others have said here. They canceled my order because it was not in stock. After many Emails back and forth, no refund. As...
D
Diana Grubaya
trustpilot.com
Sep 30, 2025
I literally never leave reviews but…
I literally never leave reviews but this place is SUCH a scam. I was looking for shoes for my wedding and ordered a pair from italist. They did not ma...
F
Fadi
trustpilot.com
Sep 30, 2025
WORST EXPERIENCE EVER
WORST EXPERIENCE EVER ! The worst shopping experience I’ve ever had. For almost two months, I’ve been waiting for a refund for a returned jeans (191€...
O
Ozlem Emeni
trustpilot.com
Sep 30, 2025
Avoid!
Very poor communication, and their claims of shipping things fast and having good contact with their boutiques are gr...
L
Lynsey M
trustpilot.com
Sep 30, 2025
They don’t refund you the full amount…
They don’t refund you the full amount of your purchase I paid 260 for sunglasses I understand there’s shipping fees after 8 w...
A
Alexis
trustpilot.com
Sep 30, 2025
You had better love what you purchase
Terrible customer service and a $350 'belt' cost me $70 i...
J
Joselynn Fember
trustpilot.com
Sep 30, 2025
Received two right footed Christian Louboutin So Kate…
Ordered Christian Louboutin So Kate 120mm pumps from them and received two right footed shoes, wh...
D
Dilek Alptekin
trustpilot.com
Sep 30, 2025
Scam website
Don’t ever buy from here they are a scam I ordered more than a week ago and my item still hasn’t been dispatched an...
J
Janice Tan
trustpilot.com
Sep 30, 2025
24/7 customer service is rubbish
After all the hype, I finally decided to try out the Italist. They had a good curation of Brunello Cucinelli items which I was keen to purchase. I ord...
S
SO
trustpilot.com
Sep 30, 2025
I would give ZERO stars if I could
I would give ZERO stars if I could Returned my item within the allowed timeframe and delivery confirmed by UPS July 11th. I have repeatedly contacted...
N
Nina Kainz
trustpilot.com
Sep 30, 2025
Disappointing Customer Experience – Unacceptable Delays Despite Eventual Refund
As a customer, I expect basic reliability, transparency, and accountability from any business I choose to engage with—especially when it comes to inte...
R
Raquel Silberberg
trustpilot.com
Sep 30, 2025
Misleading $300 Subscription – No Clear Disclosure
I made a purchase on Italist and was unknowingly charged $300 for something called the “Infinity Membership.” At no point during checkout was it clear...
A
AV
trustpilot.com
Sep 30, 2025
DO NOT BUY HERE!
I think this is fraud. I ordered and paid 2 items, I received only one of them (the shipment box was just big enough to hold one, according to the tra...
E
Elena Nadjafova
trustpilot.com
Sep 30, 2025
Horrible experience
Horrible experience , I am waiting for my refund over two...
M
Mykola Burak
trustpilot.com
Sep 30, 2025
They stole $700 from me!!!
They took $700 from me! No jacket! No refund! Shame! Order number: LE1-00000167 I never imagined a “luxury” platform could treat a customer this way....
J
JK
trustpilot.com
Sep 30, 2025
Over One Month, No Refund: Return Ignored and No Response
I purchased a brown Ferragamo bag on Italist.com on May 17th, order 00605873. I received a light beige bag (wrong shade) in a few days instead of the...
Conclusion
Reviews show a strong pattern of refund and customer-service problems: many customers report long delays or missing refunds (examples include multi‑week waits and several claims of hundreds of pounds or dollars not returned). A minority of reviewers note fast shipping and authentic items, but these are outweighed by complaints about communication, return handling and unexpected fees or subscription charges. If you consider buying, check payment protections, read the membership/checkout wording carefully and be prepared to document returns and correspondence. For consumers prioritising quick, reliable support and predictable refunds, these reviews suggest caution before purchasing.