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We Collect & Analyse Reviews

Italist
Experiences & Reviews

Italist is an online marketplace connecting international customers to Italian boutiques that sell luxury fashion and accessories. The platform aggregates boutique stock, lists designer items and facilitates international orders and shipping. Consumers looking up reviews typically check delivery times, returns and authenticity when evaluating this type of luxury marketplace.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 10%
Latest Review 22d
Overall Rating
1.3

Our Analysis

🎯

Service quality

Widespread negative reports about refunds, returns and order handling; a small number of reviews note fast dispatch and timely delivery.

Share
28%
Weak
💰

Value for money

Some buyers praise competitive pricing, but several report unexpected fees, reduced refund amounts and an unwanted paid membership charge.

Share
7%
Weak

User experience

Multiple complaints about checkout wording, non-functioning live chat and delayed order processing that complicated purchases and returns.

Share
7%
Weak
🔧

Product quality

Mixed signals: a few reviewers confirm authenticity and good condition, while others report wrong items, imperfections or damaged goods.

Share
4%
Mixed
📞

Communication

Frequent reports of slow, generic or non-responsive customer service and poor follow-up on refund and return inquiries.

Share
24%
Weak

Overall experience

Most reviews describe a negative overall experience driven by refund and service failures; a minority report satisfactory purchases.

Share
30%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

S
Shannon Jo
trustpilot.com Sep 30, 2025

The website proceeded refund extremely…

The website proceeded refund extremely slow. The customer service is also ridiculously arrogant and irresponsible by responding me with various reason...

A
Anastasia Plane
trustpilot.com Sep 30, 2025

Scammed for 800€

Over a month ago I ordered a pair of shoes that didn't fit me. I returned it a few days after I received it. As of now, over a month later, the store...

W
Wayne Spagnol
trustpilot.com Sep 30, 2025

i won the credit card dispute and was…

DON'T BE FOOLED WITH THEIR MEMBERSHIP FRAUD/SCAM I won the credit card dispute and was refunded Hi Wayne , In regards to your dispute, reference numbe...

D
Dominika Finke
trustpilot.com Sep 30, 2025

I highly recommend this company

I highly recommend this company. I was very satisfied with my purchase and impressed with how we...

e
enviroperfect
trustpilot.com Sep 30, 2025

No Refund

Like others have said here. They canceled my order because it was not in stock. After many Emails back and forth, no refund. As...

D
Diana Grubaya
trustpilot.com Sep 30, 2025

I literally never leave reviews but…

I literally never leave reviews but this place is SUCH a scam. I was looking for shoes for my wedding and ordered a pair from italist. They did not ma...

F
Fadi
trustpilot.com Sep 30, 2025

WORST EXPERIENCE EVER

WORST EXPERIENCE EVER ! The worst shopping experience I’ve ever had. For almost two months, I’ve been waiting for a refund for a returned jeans (191€...

O
Ozlem Emeni
trustpilot.com Sep 30, 2025

Avoid!

Very poor communication, and their claims of shipping things fast and having good contact with their boutiques are gr...

L
Lynsey M
trustpilot.com Sep 30, 2025

They don’t refund you the full amount…

They don’t refund you the full amount of your purchase I paid 260 for sunglasses I understand there’s shipping fees after 8 w...

A
Alexis
trustpilot.com Sep 30, 2025

You had better love what you purchase

Terrible customer service and a $350 'belt' cost me $70 i...

J
Joselynn Fember
trustpilot.com Sep 30, 2025

Received two right footed Christian Louboutin So Kate…

Ordered Christian Louboutin So Kate 120mm pumps from them and received two right footed shoes, wh...

D
Dilek Alptekin
trustpilot.com Sep 30, 2025

Scam website

Don’t ever buy from here they are a scam I ordered more than a week ago and my item still hasn’t been dispatched an...

J
Janice Tan
trustpilot.com Sep 30, 2025

24/7 customer service is rubbish

After all the hype, I finally decided to try out the Italist. They had a good curation of Brunello Cucinelli items which I was keen to purchase. I ord...

S
SO
trustpilot.com Sep 30, 2025

I would give ZERO stars if I could

I would give ZERO stars if I could Returned my item within the allowed timeframe and delivery confirmed by UPS July 11th. I have repeatedly contacted...

N
Nina Kainz
trustpilot.com Sep 30, 2025

Disappointing Customer Experience – Unacceptable Delays Despite Eventual Refund

As a customer, I expect basic reliability, transparency, and accountability from any business I choose to engage with—especially when it comes to inte...

R
Raquel Silberberg
trustpilot.com Sep 30, 2025

Misleading $300 Subscription – No Clear Disclosure

I made a purchase on Italist and was unknowingly charged $300 for something called the “Infinity Membership.” At no point during checkout was it clear...

A
AV
trustpilot.com Sep 30, 2025

DO NOT BUY HERE!

I think this is fraud. I ordered and paid 2 items, I received only one of them (the shipment box was just big enough to hold one, according to the tra...

E
Elena Nadjafova
trustpilot.com Sep 30, 2025

Horrible experience

Horrible experience , I am waiting for my refund over two...

M
Mykola Burak
trustpilot.com Sep 30, 2025

They stole $700 from me!!!

They took $700 from me! No jacket! No refund! Shame! Order number: LE1-00000167 I never imagined a “luxury” platform could treat a customer this way....

J
JK
trustpilot.com Sep 30, 2025

Over One Month, No Refund: Return Ignored and No Response

I purchased a brown Ferragamo bag on Italist.com on May 17th, order 00605873. I received a light beige bag (wrong shade) in a few days instead of the...

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Conclusion

Reviews show a strong pattern of refund and customer-service problems: many customers report long delays or missing refunds (examples include multi‑week waits and several claims of hundreds of pounds or dollars not returned). A minority of reviewers note fast shipping and authentic items, but these are outweighed by complaints about communication, return handling and unexpected fees or subscription charges. If you consider buying, check payment protections, read the membership/checkout wording carefully and be prepared to document returns and correspondence. For consumers prioritising quick, reliable support and predictable refunds, these reviews suggest caution before purchasing.