Reviews often mention returns that never get resolved, refunds that go missing, and customer support that replies slowly or not at all. Several customers say the returns portal is broken and deliveries arrive late. A smaller number highlight specific support agents who fixed problems quickly. Others point to inconsistent sizing and low clothing quality.
Examples from available reviews (Jul 2022 – Mar 2026).
Parcel marked delivered but CCTV shows otherwise; company hasn't replied.
“it definitely was not delivered”
Returns process failed and still waiting for refund after two months.
“Nearly 2 months on and I’m still waiting for a refund of over £100.”
Return portal showing error code 404 causing frustrating returns process.
“Return portal showing error code 404.”
Quick, helpful customer service resolved an earlier poor experience.
“Truly fab customer service”
Customers frequently say they returned items but never received a refund, or waited weeks for one. Many describe refunds being promised but not paid, and escalation that still did not fix the problem. Only a minority mention named agents stepping in and resolving issues.
Several reviewers say the clothes feel poor quality for the price and question whether sizing is accurate. Some also mention extra return charges and continued payment demands even though no refund arrived. Few defend the value, mostly when an individual case ended up being resolved.
Many reports say the returns portal and app showed error codes and would not generate labels. Customers describe repeated attempts to get help, plus issues like postcodes not being recognised and orders being cancelled due to app glitches. A small number say a link or a manual step eventually allowed the return.
Reviewers report sizing that varies between items and faults such as broken zips, holes, and strong chemical smells. Several call the fabrics cheap and say items did not meet expectations. Positive notes on quality appear, but far less often.
Many reviews describe emails going unanswered and long waits for any response, sometimes lasting weeks. Customers also mention dispatch or delivery updates that do not match what happened, and ignored questions about faulty or missing orders. A minority praise quick, helpful replies from specific staff members.
The reviews show a clear split: many strongly negative accounts alongside a smaller group of very positive experiences linked to specific staff help. Low ratings focus on returns, refunds, and support falling short. High ratings focus on fast, effective customer service in isolated cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Received dispatch emails for orders never placed and unclear deliveries.
“I HAVE NEVER ORDERED ANYTHING at this shop!!!”
Size 14 was too small despite ordering for length, barely fastened.
“I'm a 12 but ordered a 14 for the length really small could just about fasten it”
Poor-quality items and customer service refused exchanges or extended returns.
“Do not buy from this company.”
Gilet oversized with faulty zip and no response from customer service.
“Size 10 gilet absolutely huge with faulty zip.”
Site charged £90 for an order that didn't process and refund delays followed.
“they still took £90 for the order.”
Faulty item and disputed partial refund despite assurances about fees.
“my item was faulty (hole in sleeve)”
Multiple contact attempts about a faulty item received no response.
“Have been trying to contact them since the 6th re a faulty item.”
Top was poor cheap quality and took 27 days to arrive.
“Took 27 days to arrive and tracking number showed no info.”
Returns charge £2.50 seen as insulting and sizing inconsistent.
“MY SIZE 12 ITEM WAS AKIN TO A 16!!!”
Paid nearly £30 for a cheap-quality polo and slow delivery.
“Took 27 days to arrive and tracking number showed no info.”
I recently came across In The Style, and I must say that my experience with them has been wonderful. Their website offers a plethora of options for women's clothing and fashion, all of which are designed to provide a style statement.
What impressed me the most was their celebrity-inspired fashion collection. They have something for everyone - from chic dresses to trendy crop tops and elegant jumpsuits. Additionally, they offer Klarna and LayBuy payment options which make shopping at In The Style even more accessible.
The quality of the items I ordered was excellent - everything arrived promptly and looked exactly as advertised on their website. Furthermore, their customer service is exceptional; any queries or concerns were handled quickly and professionally.
Overall, my experience with In The Style has been incredibly positive. Their range of fashionable items along with great prices, hassle-free payment methods, fast delivery times and outstanding customer service made them stand out in comparison to other similar websites out there!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
In The Style is an online fashion retailer that sells clothing, footwear, and accessories through its website and mobile app. It takes orders, handles online returns, and manages customer accounts. Customers can pay in several ways, including instalment options, and deliveries go through third-party couriers. Public information describes seasonal, trend-led ranges and a customer support channel for order and return questions.