Reviews show a clear pattern: many customers report unresolved refunds, difficulties with the returns process and inconsistent communication from customer service. At the same time a smaller group praise individual agents who resolved delivery or product issues quickly. Product feedback is mixed — some buyers describe items as high quality while others report poor materials, sizing inconsistencies or chemical smells. If you consider buying, keep proof of postage, save all correspondence and consider payment protections (for example via your card provider) in case a refund is needed.
Examples from available reviews (Jul 2022 – Feb 2026).
Reviewer had a positive shopping experience with good quality and service.
“my experience with them has been wonderful.”
Returned items not refunded and return process is broken.
“the clothes are cheap, poor quality and stink of chemicals”
Black jeans had an overpowering chemical smell and refund mishandled.
“very very over powering chemical smell”
Returns portal initially failed but link resolved label generation.
“Order number sequence not recognised.”
Most reviewers report problems with returns and refunds and slow or inconsistent resolution; a smaller number praise specific staff who handled issues quickly.
Some customers note competitive prices, but several say poor product quality or missing refunds reduced perceived value of purchases.
Frequent reports of returns‑portal, order number and delivery problems on site/app; a few cases were later resolved after direct contact.
Product reports are mixed: some buyers describe items as matching descriptions and good quality, while others report poor materials, sizing inconsistencies or strong chemical odours.
Many reviewers describe unanswered emails, contradictory responses or being 'given the run around'; a minority highlight helpful individual agents who replied promptly.
Overall sentiment in these reviews is negative, driven by unresolved refunds and contact failures, though some customers report satisfactory orders and good support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Received dispatch emails for orders never placed and unclear deliveries.
“I HAVE NEVER ORDERED ANYTHING at this shop!!!”
Size 14 was too small despite ordering for length, barely fastened.
“I'm a 12 but ordered a 14 for the length really small could just about fasten it”
Poor-quality items and customer service refused exchanges or extended returns.
“Do not buy from this company.”
Gilet oversized with faulty zip and no response from customer service.
“Size 10 gilet absolutely huge with faulty zip.”
Site charged £90 for an order that didn't process and refund delays followed.
“they still took £90 for the order.”
Faulty item and disputed partial refund despite assurances about fees.
“my item was faulty (hole in sleeve)”
Multiple contact attempts about a faulty item received no response.
“Have been trying to contact them since the 6th re a faulty item.”
Top was poor cheap quality and took 27 days to arrive.
“Took 27 days to arrive and tracking number showed no info.”
Returns charge £2.50 seen as insulting and sizing inconsistent.
“MY SIZE 12 ITEM WAS AKIN TO A 16!!!”
Paid nearly £30 for a cheap-quality polo and slow delivery.
“Took 27 days to arrive and tracking number showed no info.”
I recently came across In The Style, and I must say that my experience with them has been wonderful. Their website offers a plethora of options for women's clothing and fashion, all of which are designed to provide a style statement.
What impressed me the most was their celebrity-inspired fashion collection. They have something for everyone - from chic dresses to trendy crop tops and elegant jumpsuits. Additionally, they offer Klarna and LayBuy payment options which make shopping at In The Style even more accessible.
The quality of the items I ordered was excellent - everything arrived promptly and looked exactly as advertised on their website. Furthermore, their customer service is exceptional; any queries or concerns were handled quickly and professionally.
Overall, my experience with In The Style has been incredibly positive. Their range of fashionable items along with great prices, hassle-free payment methods, fast delivery times and outstanding customer service made them stand out in comparison to other similar websites out there!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
In The Style is a UK-based online fashion retailer that sells women's clothing and accessories through its website and app. It markets trend-led, seasonal collections and operates standard e-commerce functions such as customer accounts, order tracking, deliveries and returns. Consumers researching the brand commonly check reviews for product fit and quality, delivery performance and refund handling.