Reviews show a clear pattern: many customers report unresolved refunds, difficulties with the returns process and inconsistent communication from customer service. At the same time a smaller group praise individual agents who resolved delivery or product issues quickly. Product feedback is mixed — some buyers describe items as high quality while others report poor materials, sizing inconsistencies or chemical smells. If you consider buying, keep proof of postage, save all correspondence and consider payment protections (for example via your card provider) in case a refund is needed.
Examples from available reviews (Jul 2022 – Feb 2026).
Reviewer had a positive shopping experience with good quality and service.
“my experience with them has been wonderful.”
Returned items not refunded and return process is broken.
“the clothes are cheap, poor quality and stink of chemicals”
Black jeans had an overpowering chemical smell and refund mishandled.
“very very over powering chemical smell”
Returns portal initially failed but link resolved label generation.
“Order number sequence not recognised.”
Most reviewers report problems with returns and refunds and slow or inconsistent resolution; a smaller number praise specific staff who handled issues quickly.
Some customers note competitive prices, but several say poor product quality or missing refunds reduced perceived value of purchases.
Frequent reports of returns‑portal, order number and delivery problems on site/app; a few cases were later resolved after direct contact.
Product reports are mixed: some buyers describe items as matching descriptions and good quality, while others report poor materials, sizing inconsistencies or strong chemical odours.
Many reviewers describe unanswered emails, contradictory responses or being 'given the run around'; a minority highlight helpful individual agents who replied promptly.
Overall sentiment in these reviews is negative, driven by unresolved refunds and contact failures, though some customers report satisfactory orders and good support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Parcel marked delivered but CCTV shows otherwise; company hasn't replied.
“it definitely was not delivered”
Delivery took far longer than promised and customer service seemed bot-like.
“2-5 days delivery more like 20!!”
Took three weeks to reply and still awaiting complaints response.
“It took the In the Style team 3 weeks to reply”
Reviewer expressed extreme dissatisfaction with the company.
“Honestly no words. Just the worst.”
Paid for next day delivery 9 days ago, item still not arrived.
“Paid for next day delivery 9 days ago, item still not arrived.”
Next-day delivery failed and multiple contact attempts received no reply.
“heard absolutely nothing!!”
Next-day order still processing and company unresponsive to messages.
“Ordered my daughter a dress on next day delivery on Wednesday and it's still being processed today!!!”
Company refused refunds twice despite returns within timescale.
“Refused to refund items twice within the return timescale”
Good clothing quality but returns tracking and customer service are poor.
“Tracking and customer service is nonexistent when returning items.”
Jumper didn't fit and returning it has been difficult with no response.
“Have contacted in the style via email but no response.”
Returns portal error code prevented returns and customer service didn't reply.
“Returns portal is not working.”
Return portal showing error code 404 causing frustrating returns process.
“Return portal showing error code 404.”
Inconsistent and incorrect jeans sizing resulted in multiple poor fits.
“The sizing is definitely off”
Quick, helpful customer service resolved an earlier poor experience.
“Truly fab customer service”
Returned items received but customer service gave the runaround.
“The customer service is now giving me the run around.”
Company is not issuing refunds after returns despite email promises.
“not giving refunds to people who return their poor quality clothing.”
Returned items not refunded and return process is broken.
“the clothes are cheap, poor quality and stink of chemicals”
Ariana resolved my issue quickly; company and staff great.
“Ariana was fab dealt with my issue quickly”
Returns portal initially failed but link resolved label generation.
“Order number sequence not recognised.”
Email about return received no reply; returns portal wouldn't work.
“the returns portal doesn't work online (or on the app, I tried both).”
Black jeans had an overpowering chemical smell and refund mishandled.
“very very over powering chemical smell”
Company refused to change account email after SIM-swap fraud.
“In the style will not change the email address to my account”
Returned items not refunded; Klarna still demanding instalments.
“no refund and klarna still want instalments”
They failed to reply to emails and neither returned items nor refunded.
“no reply to the email.”
Returned items on 4th June but still awaiting a £60 refund.
“I returned items to In the Style on 4th June and have yet to receive my £60 refund.”
Returned order; refund promised but not received despite emails.
“The refund didn't arrive and I have been in email correspondence with customer services ever since.”
Order never arrived and company provided no refund or communication.
“My £158 order has never arrived, no refund no communication.”
Delivery problem resolved well by Ariana who provided helpful information.
“Ariana sorted it very well”
Returned inconsistent dresses but still haven't received promised refund.
“Zero items, zero money returned, zero customer service”
Ariana resolved a faulty item promptly and helpfully.
“Ariana has been amazing and was able to sort my issue with a faulty item in a timely manner.”
Returns process failed and still waiting for refund after two months.
“Nearly 2 months on and I’m still waiting for a refund of over £100.”
Returned dress acknowledged but refund never processed and emails ignored.
“we have received your return and you will be refunded in 5 working days”
One returned item refunded, another not refunded after 90 days despite proof.
“it's now 90 days later and they still haven’t refunded me.”
Support made returns impossible with broken website links and no contact.
“They make it impossible to make returns or to contact their support”
Reviewer says clothing quality is shocking and recommends avoiding company.
“The quality of the clothes is shocking”
Reviewer accuses company of poor service and lack of customer regard.
“Zero regards to their customers.”
Returns process failed due to postcode not recognised and no support.
“post code is not recognised”
App glitch led to unwanted item and company refused to waive return admin fees.
“they said they would cancel and refund so I could order the single item.”
Paid for a return label that didn't work and waiting days for a replacement.
“Have been waiting for someone to send me a new return label for days now”
Returned poor-quality dresses and still haven't received a £96 refund.
“nearly 3 weeks later still dont have my £96 back.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
In The Style is a UK-based online fashion retailer that sells women's clothing and accessories through its website and app. It markets trend-led, seasonal collections and operates standard e-commerce functions such as customer accounts, order tracking, deliveries and returns. Consumers researching the brand commonly check reviews for product fit and quality, delivery performance and refund handling.