Reviews often mention returns that never get resolved, refunds that go missing, and customer support that replies slowly or not at all. Several customers say the returns portal is broken and deliveries arrive late. A smaller number highlight specific support agents who fixed problems quickly. Others point to inconsistent sizing and low clothing quality.
Examples from available reviews (Jul 2022 – Mar 2026).
Parcel marked delivered but CCTV shows otherwise; company hasn't replied.
“it definitely was not delivered”
Returns process failed and still waiting for refund after two months.
“Nearly 2 months on and I’m still waiting for a refund of over £100.”
Return portal showing error code 404 causing frustrating returns process.
“Return portal showing error code 404.”
Quick, helpful customer service resolved an earlier poor experience.
“Truly fab customer service”
Customers frequently say they returned items but never received a refund, or waited weeks for one. Many describe refunds being promised but not paid, and escalation that still did not fix the problem. Only a minority mention named agents stepping in and resolving issues.
Several reviewers say the clothes feel poor quality for the price and question whether sizing is accurate. Some also mention extra return charges and continued payment demands even though no refund arrived. Few defend the value, mostly when an individual case ended up being resolved.
Many reports say the returns portal and app showed error codes and would not generate labels. Customers describe repeated attempts to get help, plus issues like postcodes not being recognised and orders being cancelled due to app glitches. A small number say a link or a manual step eventually allowed the return.
Reviewers report sizing that varies between items and faults such as broken zips, holes, and strong chemical smells. Several call the fabrics cheap and say items did not meet expectations. Positive notes on quality appear, but far less often.
Many reviews describe emails going unanswered and long waits for any response, sometimes lasting weeks. Customers also mention dispatch or delivery updates that do not match what happened, and ignored questions about faulty or missing orders. A minority praise quick, helpful replies from specific staff members.
The reviews show a clear split: many strongly negative accounts alongside a smaller group of very positive experiences linked to specific staff help. Low ratings focus on returns, refunds, and support falling short. High ratings focus on fast, effective customer service in isolated cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Parcel marked delivered but CCTV shows otherwise; company hasn't replied.
“it definitely was not delivered”
Delivery took far longer than promised and customer service seemed bot-like.
“2-5 days delivery more like 20!!”
Took three weeks to reply and still awaiting complaints response.
“It took the In the Style team 3 weeks to reply”
Reviewer expressed extreme dissatisfaction with the company.
“Honestly no words. Just the worst.”
Paid for next day delivery 9 days ago, item still not arrived.
“Paid for next day delivery 9 days ago, item still not arrived.”
Next-day delivery failed and multiple contact attempts received no reply.
“heard absolutely nothing!!”
Next-day order still processing and company unresponsive to messages.
“Ordered my daughter a dress on next day delivery on Wednesday and it's still being processed today!!!”
Company refused refunds twice despite returns within timescale.
“Refused to refund items twice within the return timescale”
Good clothing quality but returns tracking and customer service are poor.
“Tracking and customer service is nonexistent when returning items.”
Jumper didn't fit and returning it has been difficult with no response.
“Have contacted in the style via email but no response.”
Returns portal error code prevented returns and customer service didn't reply.
“Returns portal is not working.”
Return portal showing error code 404 causing frustrating returns process.
“Return portal showing error code 404.”
Inconsistent and incorrect jeans sizing resulted in multiple poor fits.
“The sizing is definitely off”
Quick, helpful customer service resolved an earlier poor experience.
“Truly fab customer service”
Returned items received but customer service gave the runaround.
“The customer service is now giving me the run around.”
Company is not issuing refunds after returns despite email promises.
“not giving refunds to people who return their poor quality clothing.”
Returned items not refunded and return process is broken.
“the clothes are cheap, poor quality and stink of chemicals”
Ariana resolved my issue quickly; company and staff great.
“Ariana was fab dealt with my issue quickly”
Returns portal initially failed but link resolved label generation.
“Order number sequence not recognised.”
Email about return received no reply; returns portal wouldn't work.
“the returns portal doesn't work online (or on the app, I tried both).”
Black jeans had an overpowering chemical smell and refund mishandled.
“very very over powering chemical smell”
Company refused to change account email after SIM-swap fraud.
“In the style will not change the email address to my account”
Returned items not refunded; Klarna still demanding instalments.
“no refund and klarna still want instalments”
They failed to reply to emails and neither returned items nor refunded.
“no reply to the email.”
Returned items on 4th June but still awaiting a £60 refund.
“I returned items to In the Style on 4th June and have yet to receive my £60 refund.”
Returned order; refund promised but not received despite emails.
“The refund didn't arrive and I have been in email correspondence with customer services ever since.”
Order never arrived and company provided no refund or communication.
“My £158 order has never arrived, no refund no communication.”
Delivery problem resolved well by Ariana who provided helpful information.
“Ariana sorted it very well”
Returned inconsistent dresses but still haven't received promised refund.
“Zero items, zero money returned, zero customer service”
Ariana resolved a faulty item promptly and helpfully.
“Ariana has been amazing and was able to sort my issue with a faulty item in a timely manner.”
Returns process failed and still waiting for refund after two months.
“Nearly 2 months on and I’m still waiting for a refund of over £100.”
Returned dress acknowledged but refund never processed and emails ignored.
“we have received your return and you will be refunded in 5 working days”
One returned item refunded, another not refunded after 90 days despite proof.
“it's now 90 days later and they still haven’t refunded me.”
Support made returns impossible with broken website links and no contact.
“They make it impossible to make returns or to contact their support”
Reviewer says clothing quality is shocking and recommends avoiding company.
“The quality of the clothes is shocking”
Reviewer accuses company of poor service and lack of customer regard.
“Zero regards to their customers.”
Returns process failed due to postcode not recognised and no support.
“post code is not recognised”
App glitch led to unwanted item and company refused to waive return admin fees.
“they said they would cancel and refund so I could order the single item.”
Paid for a return label that didn't work and waiting days for a replacement.
“Have been waiting for someone to send me a new return label for days now”
Returned poor-quality dresses and still haven't received a £96 refund.
“nearly 3 weeks later still dont have my £96 back.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
In The Style is an online fashion retailer that sells clothing, footwear, and accessories through its website and mobile app. It takes orders, handles online returns, and manages customer accounts. Customers can pay in several ways, including instalment options, and deliveries go through third-party couriers. Public information describes seasonal, trend-led ranges and a customer support channel for order and return questions.