Reviews for Impericon are mixed: many customers report positive experiences with fast delivery, easy ordering and product selection, while a notable portion report delays, missing parcels and slow or absent customer support. Common positive points include product variety and, in several cases, quick deliveries or pickup options; common negatives focus on dispatch times, tracking clarity and handling of complaints. If you plan to order, check stock and dispatch estimates on product pages, review shipping and import costs, and keep order and communication records. For higher‑value orders consider tracking options or local pickup where available, and contact support promptly if dispatch or delivery diverges from the stated timeline.
Examples from available reviews (Sep 2017 – Feb 2026).
Order placed in July still undelivered and contact link broken.
“As of 15th September 2025 I do not have my order.”
Dispatch and tracking communication failures caused a four-week delay.
“I don't think I will be ordering from Impericon again.”
Customer was kept updated and would recommend Impericon.
“Great service and was kept updated all the way.”
Vinyl arrived fine but shirt print is poor and starting to dissolve.
“the print on the shirt is not high-quality.”
Reviews show wide variation: many customers report delayed or cancelled dispatches and refund issues, while others report fast shipping and successful pickup options.
Some shoppers report unexpected costs (import taxes, priority fees or return postage) hurting perceived value; others note competitive prices and good deals.
Several reviews flag poor order updates, broken contact links or deleted accounts; a smaller share praise easy ordering and clear tracking options.
Many customers praise product condition and selection, but isolated reports mention print deterioration or receiving incorrect items or sizes.
Communication is a frequent complaint: slow or missing replies, unclear tracking and ignored complaints, though a minority of reviews praise responsive agents.
Overall impressions are split: long-standing customers often report positive purchases, while multiple recent reviews describe unresolved delivery and support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (26) · Quotes shortened · As of: February 2026
Processing and shipping were fast and flawless.
“Einwandfrei. Schnelle Bearbeitung und Versand. Alles Topp.”
The reviewer describes the overall experience as simply perfect.
“simply perfect!”
Customer had two orders; support helped resolve delays and items arrived.
“they were very kind in helping out”
Handling took weeks and unexpected additional fees charged after arrival.
“Handling took way too long.”
Order not sent; item went out of stock and cancellation requests unanswered.
“Ordered 2 weeks ago and order still not sent out.”
Unexpected customs charges and rude customer service lost a long-time customer.
“I was met with an obnoxious and arrogant staff member who did not help.”
Limited-item order cancelled despite showing two in stock with poor explanation.
“I was told by the website when I ordered it that there were two left in stock.”
Product quality good but pre-order times repeatedly delayed up to seven months.
“waited nearly 7 months”
The reviewer recommends Impericon as a seller, thanking them.
“Recommended seller thank you”
Official band merchandise, good quality hoodies, quick seamless international checkout.
“their checkout and international shipping process is quick and seamless.”
Fast shipping and high quality merchandise; will buy again.
“Fast shipping, amazing quality merch.”
Paid high shipping and tariff fees that were not disclosed at purchase.
“NOW I have to pay a $34 TARIFF fee.”
Hoodie generally high quality but drawstring end fell off day two.
“one of the ends of the drawstring fell off on day two of wearing”
Order delayed and unexpected £65 import and handling charges applied.
“I got a £65 extra bill for Import Duty, VAT and of course a handling fee for your importers.”
T-shirt has unexpected black speckles that seem to be removable.
“The speckles seem to be something that was added?”
Order took seven weeks and enquiries were ignored without updates.
“I finally received it seven weeks later.”
No updates for nearly a month and customer service unresponsive.
“No update after nearly 1 month, no contact from the customer service”
Delivery was very slow and tariffs were added after shipping.
“It took forever to get here”
High shipping then unexpected import fee and missing refund complaint.
“They charged $39.99 for shipping which is ridiculous then wanted to charge another $50.50 import fee after I had already paid for my order so it was unknown to me!!”
Happy with plush toys and Sleep Token t-shirt purchase.
“I love the two Kreeptures I got so much!”
Good quality tees and responsive customer service handled returns smoothly.
“I received a quick reply from their Customer Service Team”
The customer still has not received their order.
“Still have not received order.”
No order received and no tracking updates since 5 January.
“I have not yet received the order or any updates about where it is since about 5 January”
Jacket zipper failed after proper care and customer service hasn't resolved issue.
“the zipper immediately failed in the wash, pulling out two teeth.”
Items arrived on time with good communication and unique merch.
“Happy with the items, came as expected in good time.”
Quick shipping to the UK and easy site to use.
“Quick shipping to the uk, had the product I had been looking for and was easy to use”
Reviewer is very happy with their purchase of the hoodie.
“very happy with my purchase!”
Great quality at bargain price, delivery slightly delayed during Christmas.
“Great quality at bargain price...delivery took a bit longer than expected, but that's the price to pay for placing an order during Christmas time!!! 😂😂😂”
Missing item and no response from customer support after a month.
“I am missing an item and contacted customer support twice over a month’s period. I have not heard back.”
Purchases shipped fast, well packed, clothes good quality and true to size.
“My purchases are always shipped fast, well packed, the clothes are god quality, true to size and as pictured.”
Shipping took two weeks and emails received no response.
“Auf Rückfragen per Mail wird überhaupt nicht reagiert.”
Order not received and no delivery information despite paid postage.
“still no goods despite a £12.00 postage charge.”
Product was good and delivery was speedy with great service.
“Good product and great service/speedy delivery”
Unexpected $85 tariff charged on delivery without prior notification.
“they knew this order would be subject to a hefty tariff and didn't notify me.”
Items were good but an unexpected 32.50 delivery fee and no response.
“I emailed and I’ve heard nothing back.”
Bought as a gift for the reviewer's daughter.
“Bought this as gift for my daughter”
Product matched order, shipped quickly, and priced much lower than stores.
“Impericon sold the fleece for about half the price it was in store.”
T-shirt quality good, but postage costly and delivery slower than usual.
“T shirt was good quality and as advertised”
I experienced very efficient service from Impericon.
“Very efficient service”
Only half the items were shipped and customer service gave no response.
“4/8 items were sent.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Impericon is a Europe-based online retailer specialising in band merchandise, apparel and music formats (such as vinyl, shirts, hoodies and accessories). The site serves fans of metal, hardcore and related genres via an e‑commerce platform that offers product listings, checkout, shipping choices and customer support. Consumers researching Impericon should check product dispatch information, shipping options and any import or return policies before ordering.