Shoppers often praise Impericon for quick dispatch, accurate sizing, and durable band apparel. A noticeable group describes long dispatch delays, cancelled shipments, and parcels that never arrived. Several customers report unexpected import, tariff, and handling charges added after purchase. Customer service feedback ranges from quick help to no response for extended periods.
Examples from available reviews (Sep 2017 – Mar 2026).
Fast shipping and high quality merchandise; will buy again.
“Fast shipping, amazing quality merch.”
Great service, good quality products, and a good price.
“Great service. Good quality and a good price.”
Ordered vinyls; dispatch delayed and entire order later cancelled without explanation.
“1st order and last.”
Jacket zipper failed after proper care and customer service hasn't resolved issue.
“the zipper immediately failed in the wash, pulling out two teeth.”
Many reviews mention fast processing and quick international dispatch for in‑stock items. A sizeable set describes weeks-long handling, cancelled orders, and packages marked delivered that never arrived. Some customers also report smooth returns and helpful support in specific cases.
A strong theme is unexpected import, tariff, and handling fees charged on delivery that reviewers say were not shown at checkout. Several also point to high shipping costs on top of those fees. Others highlight good value, lower prices than elsewhere, and strong deals on certain items.
Several customers describe a straightforward checkout and easy site navigation when orders go through. Some ask for more delivery choices and faster fulfilment options. When delivery is slow or stalls, satisfaction drops even if the site is easy to use.
Many buyers praise the clothing quality, true-to-size fit, and authenticity of the official band merch. A smaller but recurring group reports issues such as broken zippers, loose drawstrings, and prints that wear down. Reviews also mention vinyl, plush toys, and tees positively, with occasional quality complaints.
Many reviews point to missing tracking updates, unanswered emails, and weak follow‑up on partial shipments. Others describe clear messages and timely updates from support. Overall, communication varies widely from one order to another.
Reviews split between five‑star praise for selection, speed, and product quality, and one‑star complaints about non‑delivery, cancellations, and surprise fees. Several reviewers recommend the shop, while an equally visible group warns against ordering due to fulfilment and fee problems. Experiences often come down to shipping speed and customs charges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (26) · Quotes shortened · As of: March 2026
Processing and shipping were fast and flawless.
“Einwandfrei. Schnelle Bearbeitung und Versand. Alles Topp.”
The reviewer describes the overall experience as simply perfect.
“simply perfect!”
Customer had two orders; support helped resolve delays and items arrived.
“they were very kind in helping out”
Handling took weeks and unexpected additional fees charged after arrival.
“Handling took way too long.”
Order not sent; item went out of stock and cancellation requests unanswered.
“Ordered 2 weeks ago and order still not sent out.”
Unexpected customs charges and rude customer service lost a long-time customer.
“I was met with an obnoxious and arrogant staff member who did not help.”
Limited-item order cancelled despite showing two in stock with poor explanation.
“I was told by the website when I ordered it that there were two left in stock.”
Product quality good but pre-order times repeatedly delayed up to seven months.
“waited nearly 7 months”
The reviewer recommends Impericon as a seller, thanking them.
“Recommended seller thank you”
Official band merchandise, good quality hoodies, quick seamless international checkout.
“their checkout and international shipping process is quick and seamless.”
Fast shipping and high quality merchandise; will buy again.
“Fast shipping, amazing quality merch.”
Paid high shipping and tariff fees that were not disclosed at purchase.
“NOW I have to pay a $34 TARIFF fee.”
Hoodie generally high quality but drawstring end fell off day two.
“one of the ends of the drawstring fell off on day two of wearing”
Order delayed and unexpected £65 import and handling charges applied.
“I got a £65 extra bill for Import Duty, VAT and of course a handling fee for your importers.”
T-shirt has unexpected black speckles that seem to be removable.
“The speckles seem to be something that was added?”
Order took seven weeks and enquiries were ignored without updates.
“I finally received it seven weeks later.”
No updates for nearly a month and customer service unresponsive.
“No update after nearly 1 month, no contact from the customer service”
Delivery was very slow and tariffs were added after shipping.
“It took forever to get here”
High shipping then unexpected import fee and missing refund complaint.
“They charged $39.99 for shipping which is ridiculous then wanted to charge another $50.50 import fee after I had already paid for my order so it was unknown to me!!”
Happy with plush toys and Sleep Token t-shirt purchase.
“I love the two Kreeptures I got so much!”
Good quality tees and responsive customer service handled returns smoothly.
“I received a quick reply from their Customer Service Team”
The customer still has not received their order.
“Still have not received order.”
No order received and no tracking updates since 5 January.
“I have not yet received the order or any updates about where it is since about 5 January”
Jacket zipper failed after proper care and customer service hasn't resolved issue.
“the zipper immediately failed in the wash, pulling out two teeth.”
Items arrived on time with good communication and unique merch.
“Happy with the items, came as expected in good time.”
Quick shipping to the UK and easy site to use.
“Quick shipping to the uk, had the product I had been looking for and was easy to use”
Reviewer is very happy with their purchase of the hoodie.
“very happy with my purchase!”
Great quality at bargain price, delivery slightly delayed during Christmas.
“Great quality at bargain price...delivery took a bit longer than expected, but that's the price to pay for placing an order during Christmas time!!! 😂😂😂”
Missing item and no response from customer support after a month.
“I am missing an item and contacted customer support twice over a month’s period. I have not heard back.”
Purchases shipped fast, well packed, clothes good quality and true to size.
“My purchases are always shipped fast, well packed, the clothes are god quality, true to size and as pictured.”
Shipping took two weeks and emails received no response.
“Auf Rückfragen per Mail wird überhaupt nicht reagiert.”
Order not received and no delivery information despite paid postage.
“still no goods despite a £12.00 postage charge.”
Product was good and delivery was speedy with great service.
“Good product and great service/speedy delivery”
Unexpected $85 tariff charged on delivery without prior notification.
“they knew this order would be subject to a hefty tariff and didn't notify me.”
Items were good but an unexpected 32.50 delivery fee and no response.
“I emailed and I’ve heard nothing back.”
Bought as a gift for the reviewer's daughter.
“Bought this as gift for my daughter”
Product matched order, shipped quickly, and priced much lower than stores.
“Impericon sold the fleece for about half the price it was in store.”
T-shirt quality good, but postage costly and delivery slower than usual.
“T shirt was good quality and as advertised”
I experienced very efficient service from Impericon.
“Very efficient service”
Only half the items were shipped and customer service gave no response.
“4/8 items were sent.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Impericon runs an online shop focused on official band merchandise and alternative music clothing. The range usually includes t‑shirts, hoodies, vinyl records, accessories, and related items for rock, metal, and punk fans. Customers can buy online, with international shipping to many countries. Product pages show descriptions and sizing to help shoppers choose clothing and collectibles.