Reviews Analysed
20
We Collect & Analyse Reviews
Impericon
Experiences & Reviews
Impericon is a Europe-based online retailer specialising in band merchandise, apparel and music formats (such as vinyl, shirts, hoodies and accessories). The site serves fans of metal, hardcore and related genres via an e‑commerce platform that offers product listings, checkout, shipping choices and customer support. Consumers researching Impericon should check product dispatch information, shipping options and any import or return policies before ordering.
Overview & Key Metrics
Positive Sentiment
65%
Latest Review
18d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Reviews show wide variation: many customers report delayed or cancelled dispatches and refund issues, while others report fast shipping and successful pickup options.
Share
Mixed
25%
💰
Value for money
Some shoppers report unexpected costs (import taxes, priority fees or return postage) hurting perceived value; others note competitive prices and good deals.
Share
Mixed
7%
⚡
User experience
Several reviews flag poor order updates, broken contact links or deleted accounts; a smaller share praise easy ordering and clear tracking options.
Share
Weak
16%
🔧
Product quality
Many customers praise product condition and selection, but isolated reports mention print deterioration or receiving incorrect items or sizes.
Share
Mixed
12%
📞
Communication
Communication is a frequent complaint: slow or missing replies, unclear tracking and ignored complaints, though a minority of reviews praise responsive agents.
Share
Weak
13%
⭐
Overall experience
Overall impressions are split: long-standing customers often report positive purchases, while multiple recent reviews describe unresolved delivery and support failures.
Share
Mixed
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Over two months and still no delivery
"I made an order on 8th July 2025. As of 15th September 2025 I do not have my order. The value of the order was £88.95 and ironically includes a £1.99..."
Ash Miller
Trustpilot
Sep 30, 2025
Featured for: Long non-delivery; broken contact link
Terrible communication
"So I placed an order of a tshirt and harness. The tshirt had a 2 week dispatch warning on the product screen. I recieved an email confirming my order..."
toni dyson
Trustpilot
Sep 30, 2025
Featured for: Delayed updates; tracking confusion; agent praised
Great service and was kept updated all…
"Great service and was kept updated all the way. I wI’ll definitely use them again and cer..."
Mark
Trustpilot
Sep 30, 2025
Featured for: Consistent updates and positive service
All perfect but print quality deficient
"Quick delivery & appropriately parcelled as usual. The Vinyl I ordered is in best shape. Unfortunately the print on the shirt is not high-quality. It’..."
Max
Trustpilot
Sep 30, 2025
Featured for: Fast delivery; shirt print defect
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
E
Ernie Brooks
trustpilot.com
Sep 30, 2025
Took 3 weeks to send my items out
Took 3 weeks to send my items out after begging them. They took so long that my items then went out of stock and then had had the nerve to lie and say...
D
Dominic Cairns
trustpilot.com
Sep 30, 2025
Disappointing
Extremely disappointed with my most recent order. I've used Impericon for years and never had an issue until now. I was told my order was delivered, b...
t
toni dyson
trustpilot.com
Sep 30, 2025
Terrible communication
So I placed an order of a tshirt and harness. The tshirt had a 2 week dispatch warning on the product screen. I recieved an email confirming my order...
A
Ash Miller
trustpilot.com
Sep 30, 2025
Over two months and still no delivery
I made an order on 8th July 2025. As of 15th September 2025 I do not have my order. The value of the order was £88.95 and ironically includes a £1.99...
D
Daan de Jong
trustpilot.com
Sep 30, 2025
I have ordered almost 200 euros worth…
I have ordered almost 200 euros worth of clothing over a month ago. I contacted their support multiple times about it and have only received an answer...
S
Sascha
trustpilot.com
Sep 30, 2025
Great Merch
Great Merch! For me, the place to go in terms o...
M
Mark
trustpilot.com
Sep 30, 2025
Great service and was kept updated all…
Great service and was kept updated all the way. I wI’ll definitely use them again and cer...
S
Slavko Grigic
trustpilot.com
Sep 30, 2025
Easy and simple ordering process
Easy and simple ordering process. Everything is simple and...
A
Ann
trustpilot.com
Sep 30, 2025
Would prefer more delivery options
Would prefer more delivery options. Package was delivered well and I...
A
Amber v
trustpilot.com
Sep 30, 2025
PRISTINE DELIVERY.…
I love that the option to pick up at ups was available. I took a chance ordering this item and I’m honestly so gl...
O
Omar Sbatri
trustpilot.com
Sep 30, 2025
Surprise Hoodie
I love impericon, the service, the products and the deals they offer, but i was lowkey disappointed this time with my purchase (more on the personal s...
C
Claire
trustpilot.com
Sep 30, 2025
Zero customer service
Zero! Avoid this store! Non-existent customer service! I placed an order at the beginning of May, and they sent me the wrong item. Okay, it can happen...
C
Cescia Vanhout
trustpilot.com
Sep 30, 2025
Great service and quality
When you have a question the customer service answers immediately! O...
M
Max
trustpilot.com
Sep 30, 2025
All perfect but print quality deficient
Quick delivery & appropriately parcelled as usual. The Vinyl I ordered is in best shape. Unfortunately the print on the shirt is not high-quality. It’...
P
Peter
trustpilot.com
Sep 30, 2025
Impericon is the best merch shop in…
Impericon is the best merch shop in Europe they have...
M
Miguel Ángel Niño
trustpilot.com
Sep 30, 2025
good
...
S
Shaun Evans
trustpilot.com
Sep 30, 2025
Non existent customer service
Ordered a pair of 9,5 uk size shoes, recieved the pair in a size 8. Emailed & phoned both uk and german office. No response and no answer for a week o...
L
L Wilcox
trustpilot.com
Sep 30, 2025
Easy to order
Easy to order, good variety to choose from, prices on par with other...
C
Curtis Henderson
trustpilot.com
Sep 30, 2025
1st order and last.
1st order and last. Placed an order on the 8th and was told at checkout that it would be dispatched within 48hr and delivered in 11 days. Week goes by...
T
Thomas Dinnobl
trustpilot.com
Sep 30, 2025
First class!
Fast delivery! Great quality - good prices. Safe...
Conclusion
Reviews for Impericon are mixed: many customers report positive experiences with fast delivery, easy ordering and product selection, while a notable portion report delays, missing parcels and slow or absent customer support. Common positive points include product variety and, in several cases, quick deliveries or pickup options; common negatives focus on dispatch times, tracking clarity and handling of complaints. If you plan to order, check stock and dispatch estimates on product pages, review shipping and import costs, and keep order and communication records. For higher‑value orders consider tracking options or local pickup where available, and contact support promptly if dispatch or delivery diverges from the stated timeline.