Reviewers often like IKRUSH for fit, fabric, and fast delivery. A large share of complaints centres on returns and refunds that drag on or never arrive. Several customers say emails during return attempts go unanswered or get generic replies. The feedback draws a sharp line between product satisfaction and after-sales support.
Examples from available reviews (Dec 2019 – Feb 2026).
Returned boots over four weeks ago and refund still not received.
“It’s been over 4 weeks now with me chasing them for a refund.”
Returned dress but company claimed non-receipt and charged extra.
“Only to be billed a further £7.99 absolute joke”
Order processed and delivered quickly; shoes matched description.
“I was impressed with the efficiency and speed of the delivery process.”
Fast delivery and great quality winter jacket with comfortable fit.
“ABSOLUTELY LOVE MY WINTER JACKET ♡”
Return and refund problems lead the service complaints. Many reviews describe long waits, repeated follow-ups, and refunds that never came even after the parcel was received. A few customers mention smooth exchanges or helpful staff, but those comments appear less often.
Some shoppers mention unexpected return fees and sign-up discounts that were not applied. Positive notes about pricing and value do show up, but less often than value complaints tied to service. Several reviews repeat concerns about extra return charges.
Many customers report quick delivery and items that match the online descriptions. Reviews often point to comfortable boots and clothing that works well for events. A few isolated reports mention deliveries sent to the wrong place or items stolen in transit.
Product quality gets frequent praise for fabric, fit, and build. Several reviews call out durable, comfortable shoes and well-made jackets and dresses. A smaller group reports early problems such as cracked soles or broken zips.
Customers often describe no reply, generic automated emails, or refund questions left unanswered. Several say they did not receive delivery updates or confirmation that returns were received. A small number of reviews mention clearer, more helpful responses from staff.
Feedback splits clearly between strong product experiences and weak aftercare. Delivery and the items themselves are often praised, while support after purchase and refunds drive most dissatisfaction. Some reviews include both positive product comments and service complaints in the same story.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Return portal only allows five days and customer will not use again.
“disgusting 5 day return”
Refund delayed twenty days despite return being accepted.
“DO NOT BUY FROM THIS MOB.... CAN'T GET A REFUND AND CUSTOMER SERVICE IS A JOKE.”
Seller delayed refund and required repeated proof and communication.
“i would not recommend getting anything from them”
Returned items but refunds require constant chasing and are delayed.
“Awful for refunds”
One order refunded late and another pair became damaged after short use.
“the sole cracked on both shoes, and the sides started coming apart”
Fast delivery and great quality winter jacket with comfortable fit.
“ABSOLUTELY LOVE MY WINTER JACKET ♡”
Refunds not received and customer service was very poor.
“Never buy from them. You wont receive your refund.”
Reviewer waited two months for a refund and company took no responsibility.
“Don’t ever purchase from them as you never get your refund”
Returned boots over four weeks ago and refund still not received.
“It’s been over 4 weeks now with me chasing them for a refund.”
After returning boots, only received generic email responses and no help.
“keep getting the same generic email”
Returned parcel with proof of receipt but no refund or confirmation.
“have proof it has been received but still not had confirmation or a refund.”
Items were good quality, well priced and delivered quickly.
“Great price and quality, received very quickly too.”
Returned boots weeks ago and still awaiting a refund.
“I sent my boots back for a return weeks ago with no refund.”
Items were beautiful and I was delighted with my order.
“the material in the clothes and the shoes I received was beautiful.”
Return processed slowly and refund has not been received.
“yet have not received”
Fabric is very soft and comfortable, excellent quality.
“Quality is 10/10 amazing fabric so soft and comfortable”
Next-day delivery not confirmed and customer service unresponsive.
“didn’t receive a confirmation email or the item”
Return refunds were excessively delayed and unresolved.
“then you wait...and wait...and wait.”
Returned poor-quality jackets and refund was delayed over a month.
“Lousy customer service”
Returned item received but refund still not provided after weeks.
“Do not purchase from this company.”
Returned boots; refund is unavailable and company unresponsive.
“Getting my refund is an absolute night mate”
Refund not received one month after return.
“REFUND STILL NOT RECEIVED”
Ordered boots; they were well made, comfortable, delivered quickly.
“they are well made and very comfortable to wear”
Beige cowboy boots were comfortable, great colour and value.
“So comfy, a great colour and exactly what I was looking for”
Boots were comfortable, good quality and perfect for a concert.
“The boots are super comfy, great quality”
Multiple emails requesting refund received no response.
“Emailed these people 3 times for my refund still nothing”
Returned item received but no acknowledgement or refund notification.
“To date no acknowledgment or notification of when I will be refunded!!”
Order processed and delivered quickly; shoes matched description.
“I was impressed with the efficiency and speed of the delivery process.”
Item not received and emails to customer service unanswered.
“I still haven’t received my item - I have emailed but no response”
Delivery was slow but flip flops are sturdy, comfortable and highly recommended.
“The flip flops though are 5 star, very thick, sturdy and comfortable - highly recommend.”
Clothing quality and fit matched online description; reviewer very pleased.
“The quality of clothing and fitting was brilliant.”
Multiple purchases have been good quality with quick delivery.
“Really quick delivery, would highly recommend.”
Nine sale items arrived within three days and met expectations.
“delivered within 3days!”
Attempted return was not allowed, reviewer will not buy again.
“Tried to return and says not allowed”
Returns required contacting customer service and messages went unanswered.
“a pop up said contact customer service to return this item”
Order delivered to wrong address and customer charged £7.99.
“I'm being charged £7.99 for thier mistake!!”
Purchase arrived within a week and product quality was great.
“it came within a week. Great quality.”
Promised discounts and free delivery were not honoured and complaints ignored.
“Offering sign up discounts then not honouring them”
Shoes left in hallway were stolen and reviewer will not order again.
“Shoes were dumped in the hall way not outside my door”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
IKRUSH is an online fashion retailer selling womenswear, footwear, and accessories. Its site lists products with photos, sizing details, and descriptions. Shoppers can choose delivery options and start returns through the ecommerce platform. The checkout accepts major payment methods, and the site lists customer support channels for enquiries. Seasonal collections and trend-led ranges run across womenswear and shoes.