Reviews show consistent praise for product quality—many customers report boots and clothing are comfortable, well made and match online descriptions. Delivery experiences vary: several reviewers describe fast, reliable delivery, while others report late or missing orders. A frequent and recurring issue in the reviews is returns and refunds: multiple customers describe long delays, repeated chasing and poor communication. Prospective buyers should weigh positive product feedback against reported post-sale support problems and check the retailer’s returns policy before purchasing.
Examples from available reviews (Dec 2019 – Feb 2026).
Returned poor-quality jackets and refund was delayed over a month.
“Lousy customer service”
Beige cowboy boots were comfortable, great colour and value.
“So comfy, a great colour and exactly what I was looking for”
Order processed and delivered quickly; shoes matched description.
“I was impressed with the efficiency and speed of the delivery process.”
Return processed slowly and refund has not been received.
“yet have not received”
Mixed in-store/helpful staff comments exist, but many reviewers report poor post-sale service and lengthy, problematic return handling.
A small number of reviewers mention price positively; there is too little evidence to draw firm conclusions about value.
Ordering and delivery are praised by several customers, while a substantial group report delayed deliveries or unacknowledged returns.
Most reviewers who mention product quality describe clothing and boots as good quality, comfortable and matching online descriptions.
Numerous reviewers describe unresponsive customer service and generic or no replies about refunds and order issues.
Customer experiences are split: many positive purchases and deliveries, but a comparable number report frustrating returns and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Return portal only allows five days and customer will not use again.
“disgusting 5 day return”
Refund delayed twenty days despite return being accepted.
“DO NOT BUY FROM THIS MOB.... CAN'T GET A REFUND AND CUSTOMER SERVICE IS A JOKE.”
Seller delayed refund and required repeated proof and communication.
“i would not recommend getting anything from them”
Returned items but refunds require constant chasing and are delayed.
“Awful for refunds”
One order refunded late and another pair became damaged after short use.
“the sole cracked on both shoes, and the sides started coming apart”
Fast delivery and great quality winter jacket with comfortable fit.
“ABSOLUTELY LOVE MY WINTER JACKET ♡”
Refunds not received and customer service was very poor.
“Never buy from them. You wont receive your refund.”
Reviewer waited two months for a refund and company took no responsibility.
“Don’t ever purchase from them as you never get your refund”
Returned boots over four weeks ago and refund still not received.
“It’s been over 4 weeks now with me chasing them for a refund.”
After returning boots, only received generic email responses and no help.
“keep getting the same generic email”
Returned parcel with proof of receipt but no refund or confirmation.
“have proof it has been received but still not had confirmation or a refund.”
Items were good quality, well priced and delivered quickly.
“Great price and quality, received very quickly too.”
Returned boots weeks ago and still awaiting a refund.
“I sent my boots back for a return weeks ago with no refund.”
Items were beautiful and I was delighted with my order.
“the material in the clothes and the shoes I received was beautiful.”
Return processed slowly and refund has not been received.
“yet have not received”
Fabric is very soft and comfortable, excellent quality.
“Quality is 10/10 amazing fabric so soft and comfortable”
Next-day delivery not confirmed and customer service unresponsive.
“didn’t receive a confirmation email or the item”
Return refunds were excessively delayed and unresolved.
“then you wait...and wait...and wait.”
Returned poor-quality jackets and refund was delayed over a month.
“Lousy customer service”
Returned item received but refund still not provided after weeks.
“Do not purchase from this company.”
Returned boots; refund is unavailable and company unresponsive.
“Getting my refund is an absolute night mate”
Refund not received one month after return.
“REFUND STILL NOT RECEIVED”
Ordered boots; they were well made, comfortable, delivered quickly.
“they are well made and very comfortable to wear”
Beige cowboy boots were comfortable, great colour and value.
“So comfy, a great colour and exactly what I was looking for”
Boots were comfortable, good quality and perfect for a concert.
“The boots are super comfy, great quality”
Multiple emails requesting refund received no response.
“Emailed these people 3 times for my refund still nothing”
Returned item received but no acknowledgement or refund notification.
“To date no acknowledgment or notification of when I will be refunded!!”
Order processed and delivered quickly; shoes matched description.
“I was impressed with the efficiency and speed of the delivery process.”
Item not received and emails to customer service unanswered.
“I still haven’t received my item - I have emailed but no response”
Delivery was slow but flip flops are sturdy, comfortable and highly recommended.
“The flip flops though are 5 star, very thick, sturdy and comfortable - highly recommend.”
Clothing quality and fit matched online description; reviewer very pleased.
“The quality of clothing and fitting was brilliant.”
Multiple purchases have been good quality with quick delivery.
“Really quick delivery, would highly recommend.”
Nine sale items arrived within three days and met expectations.
“delivered within 3days!”
Attempted return was not allowed, reviewer will not buy again.
“Tried to return and says not allowed”
Returns required contacting customer service and messages went unanswered.
“a pop up said contact customer service to return this item”
Order delivered to wrong address and customer charged £7.99.
“I'm being charged £7.99 for thier mistake!!”
Purchase arrived within a week and product quality was great.
“it came within a week. Great quality.”
Promised discounts and free delivery were not honoured and complaints ignored.
“Offering sign up discounts then not honouring them”
Shoes left in hallway were stolen and reviewer will not order again.
“Shoes were dumped in the hall way not outside my door”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
IKRUSH is a UK-based online fashion retailer focused on womenswear, footwear and accessories. It primarily sells trend-led items through e-commerce channels and social platforms, attracting shoppers looking for occasion footwear and seasonal clothing. Consumers researching IKRUSH typically seek information about product fit, material quality, delivery and returns policies.