Reviews Analysed
21
We Collect & Analyse Reviews
IKRUSH
Experiences & Reviews
IKRUSH is a UK-based online fashion retailer focused on womenswear, footwear and accessories. It primarily sells trend-led items through e-commerce channels and social platforms, attracting shoppers looking for occasion footwear and seasonal clothing. Consumers researching IKRUSH typically seek information about product fit, material quality, delivery and returns policies.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
19d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Mixed in-store/helpful staff comments exist, but many reviewers report poor post-sale service and lengthy, problematic return handling.
Share
Weak
19%
💰
Value for money
A small number of reviewers mention price positively; there is too little evidence to draw firm conclusions about value.
Share
Mixed
1%
⚡
User experience
Ordering and delivery are praised by several customers, while a substantial group report delayed deliveries or unacknowledged returns.
Share
Mixed
26%
🔧
Product quality
Most reviewers who mention product quality describe clothing and boots as good quality, comfortable and matching online descriptions.
Share
Strong
15%
📞
Communication
Numerous reviewers describe unresponsive customer service and generic or no replies about refunds and order issues.
Share
Weak
14%
⭐
Overall experience
Customer experiences are split: many positive purchases and deliveries, but a comparable number report frustrating returns and refunds.
Share
Mixed
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Lousy customer service
"Lousy customer service Sent back an order of 2 ladies jackets which were poor quality.Lots of delaying tactics to recieve a refund,after 3 weeks asked..."
raymond scott
Trustpilot
Sep 30, 2025
Featured for: detailed refund and quality complaint
Gorgeous boots
"Bought some short leg beige cowboy boots for my festival at the weekend and they’re absolutely perfect. So..."
Amy
Trustpilot
Sep 30, 2025
Featured for: positive product, price and delivery
Hey Moll,
"Hey Moll, I'm writing to express my satisfaction with the service I received from iKrush. I recently ordered a pair of shoes from your website, and I..."
Mol
Trustpilot
Sep 30, 2025
Featured for: positive delivery and service
Refunds appear to not exist
"Sent an item back, took 3 weeks for them to process the return. It's been a further 2 weeks now..."
Emily
Trustpilot
Sep 30, 2025
Featured for: explicit refunds not received
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Laura petticrew
trustpilot.com
Sep 30, 2025
I ordered boots trainers and clothes…
I ordered boots trainers and clothes this was my first time . I highly recommend ordering from the shop on TikTok the mater...
E
Emily
trustpilot.com
Sep 30, 2025
Refunds appear to not exist
Sent an item back, took 3 weeks for them to process the return. It's been a further 2 weeks now...
S
Sana Riaz
trustpilot.com
Sep 30, 2025
Quality is 10/10 amazing fabric so soft…
Quality is 10/10 amazing fa...
a
alisha oop
trustpilot.com
Sep 30, 2025
ordered next day delivery didn’t…
ordered next day delivery didn’t receive a confirmation email or...
N
Nic Lee
trustpilot.com
Sep 30, 2025
Longest return process in history
Appears to be all good unless you have to return something for a refund… then you wait… and wa...
r
raymond scott
trustpilot.com
Sep 30, 2025
Lousy customer service
Lousy customer service Sent back an order of 2 ladies jackets which were poor quality.Lots of delaying tactics to recieve a refund,after 3 weeks asked...
A
Annabel Lord
trustpilot.com
Sep 30, 2025
Do not purchase from this company
Do not purchase from this company. I sent an item back 3 weeks ago. They have confirmed they have received however I am still waiting for a refund. Th...
S
Suzy bear
trustpilot.com
Sep 30, 2025
Returned a pair of boots and I have…
Returned a pair of boots and I have proof of return . Bought this item via Debenhams and klarna . Getting my refund i...
A
Aydan Huseynzade
trustpilot.com
Sep 30, 2025
Reading book and play the guitar
Reading book and...
L
LoveToShop
trustpilot.com
Sep 30, 2025
REFUND NO YET RECEIVED 1 MONTH AFTER RETURN
The boots did not look or feel as I’d imagined from the photos so I returned on 8th July. I’ve contacted customer services several times and was told...
D
Doreen connelly
trustpilot.com
Sep 30, 2025
Cowboy boots
I had a great experience on this site I ordered a pair of boots I loved them they are well made and very comfortable to wear happy d...
A
Amy
trustpilot.com
Sep 30, 2025
Gorgeous boots
Bought some short leg beige cowboy boots for my festival at the weekend and they’re absolutely perfect. So...
L
Lisa Newbury
trustpilot.com
Sep 30, 2025
What a great little company and the…
What a great little company and the only option I had to buy cowgirl boots during the summer. I bought them through Debenhams but they are an Ikrush p...
S
SONIA BARNES
trustpilot.com
Sep 30, 2025
Refund
Emailed these people 3 times...
C
Christine Clark
trustpilot.com
Sep 30, 2025
Really bad transaction
Really bad transaction. I returned item via ikrush and returns system. I tracked on Royal Mail and it was recei...
M
Mol
trustpilot.com
Sep 30, 2025
Hey Moll,
Hey Moll, I'm writing to express my satisfaction with the service I received from iKrush. I recently ordered a pair of shoes from your website, and I...
E
Elaine Ellender
trustpilot.com
Sep 30, 2025
I still haven’t received my item
I still haven’t received my item...
G
Gina Oh
trustpilot.com
Sep 30, 2025
I ordered flip flops via Boohoo and…
I ordered flip flops via Boohoo and have next day delivery, I wanted these for my holidays, but they took a time to a...
A
Anonymous
trustpilot.com
Sep 30, 2025
Very pleased
The quality of clothing and fitting was brilliant. It was...
J
Janet
trustpilot.com
Sep 30, 2025
Excellent company
Excellent company, have bought quite a few items and all are love...
Conclusion
Reviews show consistent praise for product quality—many customers report boots and clothing are comfortable, well made and match online descriptions. Delivery experiences vary: several reviewers describe fast, reliable delivery, while others report late or missing orders. A frequent and recurring issue in the reviews is returns and refunds: multiple customers describe long delays, repeated chasing and poor communication. Prospective buyers should weigh positive product feedback against reported post-sale support problems and check the retailer’s returns policy before purchasing.