Reviewers often like IKRUSH for fit, fabric, and fast delivery. A large share of complaints centres on returns and refunds that drag on or never arrive. Several customers say emails during return attempts go unanswered or get generic replies. The feedback draws a sharp line between product satisfaction and after-sales support.
Examples from available reviews (Dec 2019 – Feb 2026).
Returned boots over four weeks ago and refund still not received.
“It’s been over 4 weeks now with me chasing them for a refund.”
Returned dress but company claimed non-receipt and charged extra.
“Only to be billed a further £7.99 absolute joke”
Order processed and delivered quickly; shoes matched description.
“I was impressed with the efficiency and speed of the delivery process.”
Fast delivery and great quality winter jacket with comfortable fit.
“ABSOLUTELY LOVE MY WINTER JACKET ♡”
Return and refund problems lead the service complaints. Many reviews describe long waits, repeated follow-ups, and refunds that never came even after the parcel was received. A few customers mention smooth exchanges or helpful staff, but those comments appear less often.
Some shoppers mention unexpected return fees and sign-up discounts that were not applied. Positive notes about pricing and value do show up, but less often than value complaints tied to service. Several reviews repeat concerns about extra return charges.
Many customers report quick delivery and items that match the online descriptions. Reviews often point to comfortable boots and clothing that works well for events. A few isolated reports mention deliveries sent to the wrong place or items stolen in transit.
Product quality gets frequent praise for fabric, fit, and build. Several reviews call out durable, comfortable shoes and well-made jackets and dresses. A smaller group reports early problems such as cracked soles or broken zips.
Customers often describe no reply, generic automated emails, or refund questions left unanswered. Several say they did not receive delivery updates or confirmation that returns were received. A small number of reviews mention clearer, more helpful responses from staff.
Feedback splits clearly between strong product experiences and weak aftercare. Delivery and the items themselves are often praised, while support after purchase and refunds drive most dissatisfaction. Some reviews include both positive product comments and service complaints in the same story.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Boot zip broke after just over a week of wear.
“the zip break after just over a week of wearing them”
Returned dress but company claimed non-receipt and charged extra.
“Only to be billed a further £7.99 absolute joke”
Dress was too short, customer service poor and refund incomplete.
“custom service appalling”
Delivery not received since 15th July and no contact number provided.
“still waiting for delivery since 15th July”
Returns incur non-refundable delivery and extra £3 charge for labels.
“you get charged £3 for using there pre paid label!!!”
I had a special necklace that I wanted to buy as a present for my wife. I visited over forty jewelers, but none of them had what I was looking for. Finally, I visited IKRUSH and they introduced me to a beautiful necklace that matched the one in my mind. The staff here are very friendly and helpful. They give good suggestions about style and how to match it with dress. Those who had an experience of going there really recommend this shop as they have charm on their eyes and funny jokes that makes you feel good after buying some good quality product from here. I love the store!
Awaiting £39.99 refund for 28 days with no meaningful communication.
“I am now on the 28th day of waiting for my £39.99 refund.”
Unable to get assistance with refund request.
“I cannot get any help with my refund”
Reviewer still has not received their refund despite efforts.
“Don’t bother your having trouble getting your refund”
Company exchanged shoes for correct size quickly and resolved issue.
“they made sure to sent me the correct size”
Items not received and customer service and delivery are described as awful.
“Do not shop here, awful customer service, horrendous delivery service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
IKRUSH is an online fashion retailer selling womenswear, footwear, and accessories. Its site lists products with photos, sizing details, and descriptions. Shoppers can choose delivery options and start returns through the ecommerce platform. The checkout accepts major payment methods, and the site lists customer support channels for enquiries. Seasonal collections and trend-led ranges run across womenswear and shoes.