Reviews show consistent praise for product quality—many customers report boots and clothing are comfortable, well made and match online descriptions. Delivery experiences vary: several reviewers describe fast, reliable delivery, while others report late or missing orders. A frequent and recurring issue in the reviews is returns and refunds: multiple customers describe long delays, repeated chasing and poor communication. Prospective buyers should weigh positive product feedback against reported post-sale support problems and check the retailer’s returns policy before purchasing.
Examples from available reviews (Dec 2019 – Feb 2026).
Returned poor-quality jackets and refund was delayed over a month.
“Lousy customer service”
Beige cowboy boots were comfortable, great colour and value.
“So comfy, a great colour and exactly what I was looking for”
Order processed and delivered quickly; shoes matched description.
“I was impressed with the efficiency and speed of the delivery process.”
Return processed slowly and refund has not been received.
“yet have not received”
Mixed in-store/helpful staff comments exist, but many reviewers report poor post-sale service and lengthy, problematic return handling.
A small number of reviewers mention price positively; there is too little evidence to draw firm conclusions about value.
Ordering and delivery are praised by several customers, while a substantial group report delayed deliveries or unacknowledged returns.
Most reviewers who mention product quality describe clothing and boots as good quality, comfortable and matching online descriptions.
Numerous reviewers describe unresponsive customer service and generic or no replies about refunds and order issues.
Customer experiences are split: many positive purchases and deliveries, but a comparable number report frustrating returns and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Boot zip broke after just over a week of wear.
“the zip break after just over a week of wearing them”
Returned dress but company claimed non-receipt and charged extra.
“Only to be billed a further £7.99 absolute joke”
Dress was too short, customer service poor and refund incomplete.
“custom service appalling”
Delivery not received since 15th July and no contact number provided.
“still waiting for delivery since 15th July”
Returns incur non-refundable delivery and extra £3 charge for labels.
“you get charged £3 for using there pre paid label!!!”
I had a special necklace that I wanted to buy as a present for my wife. I visited over forty jewelers, but none of them had what I was looking for. Finally, I visited IKRUSH and they introduced me to a beautiful necklace that matched the one in my mind. The staff here are very friendly and helpful. They give good suggestions about style and how to match it with dress. Those who had an experience of going there really recommend this shop as they have charm on their eyes and funny jokes that makes you feel good after buying some good quality product from here. I love the store!
Awaiting £39.99 refund for 28 days with no meaningful communication.
“I am now on the 28th day of waiting for my £39.99 refund.”
Unable to get assistance with refund request.
“I cannot get any help with my refund”
Reviewer still has not received their refund despite efforts.
“Don’t bother your having trouble getting your refund”
Company exchanged shoes for correct size quickly and resolved issue.
“they made sure to sent me the correct size”
Items not received and customer service and delivery are described as awful.
“Do not shop here, awful customer service, horrendous delivery service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
IKRUSH is a UK-based online fashion retailer focused on womenswear, footwear and accessories. It primarily sells trend-led items through e-commerce channels and social platforms, attracting shoppers looking for occasion footwear and seasonal clothing. Consumers researching IKRUSH typically seek information about product fit, material quality, delivery and returns policies.