Reviews in this sample most often highlight fast delivery, product quality and helpful customer service; examples include praise for durable clothing, effective skincare and punctual dispatch. Several reviewers also note competitive pricing and occasional discount or payment options. There are isolated negative reports — for example a bag described as having a damp smell and concerns about return postage costs. If you prioritise quick delivery and product variety, reviewers frequently report satisfactory outcomes, but consider return-policy and postage implications for lower-priced or sale items.
Examples from available reviews (Dec 2021 – Feb 2026).
Bag arrived with a persistent damp smell; return cost too high.
“had an awful smell of dampness”
Issues were resolved promptly by friendly staff, leaving customer happy.
“got sorted out straight away from one of your friendly staff.”
Ordering was easy and hassle-free without pushy selling.
“it was so easy to make order,no hassle,didn't try to sell me anything else.”
Excellent products, great prices and very good service.
“excellent delivery and excellent service from ideal world”
Most reviewers report prompt delivery, timely dispatch and helpful staff; a small number describe slower problem resolution or return-related friction.
Several reviewers cite competitive pricing, discounts and good value for money; one reviewer described poor value when the item arrived faulty.
Reviewers who mentioned ordering found the process easy and flexible (including payment options); this theme is based on a small number of comments.
Many reviews praise fit, durability and product performance across categories; a minority report product faults such as an unpleasant smell on arrival.
Very few reviews address communication; the single comment highlights friendly staff who resolved issues promptly.
Overall impressions are predominantly positive: customers note good products, fast delivery and responsive support, with isolated negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Customer felt the experience was just okay.
“Not really it was ok”
Customer felt the experience was just okay.
“Not really it was ok”
Missing remote was replaced after helpful Trustpilot and Ideal World contact.
“very polite and helpful sending me another one”
Missing remote was replaced after helpful Trustpilot and Ideal World contact.
“very polite and helpful sending me another one”
Product helped my wife before and after knee replacement surgery.
“it is a great help for and after surgery.”
Product helped my wife before and after knee replacement surgery.
“it is a great help for and after surgery.”
Parcel marked delivered but not received; customer seeks refund or replacement.
“I have not received this item”
Parcel marked delivered but not received; customer seeks refund or replacement.
“I have not received this item”
Ordering process was easy and straightforward.
“Easy to order”
Ordering process was easy and straightforward.
“Easy to order”
Consistently good quality products at affordable prices, well presented.
“good quality products at affordable prices”
Consistently good quality products at affordable prices, well presented.
“good quality products at affordable prices”
Company provides excellent, understanding customer service.
“Excellent service really understanding company”
Company provides excellent, understanding customer service.
“Excellent service really understanding company”
Offers are good and delivery is fast.
“Great offers and fast delivery”
Offers are good and delivery is fast.
“Great offers and fast delivery”
Ordering is easy and delivery is fast.
“Easy to order fast delivery excellent”
Ordering is easy and delivery is fast.
“Easy to order fast delivery excellent”
Item description was inaccurate; poor material and wrong sizing, returned.
“Totally wrong description. Horrible material”
Item description was inaccurate; poor material and wrong sizing, returned.
“Totally wrong description. Horrible material”
Cardigan is lovely but lacks pockets and seems slightly small.
“It's a lovely cardigan, only thing is no pockets”
Cardigan attractive but lacks pockets and fits a bit small.
“It's a lovely cardigan, only thing is no pockets”
Long-term customer and sees no reason to change.
“I have purchased items from them for years”
Long-term customer continues buying and sees no reason to change.
“I have purchased items from them for years why change a good thing”
Dryer heats quickly but is unsuitable for heavy garments; build quality weak.
“It heats up nice and quickly and does dry some clothes okay.”
Dryer delivered quickly but build quality poor and limited drying ability.
“the quality of the build isnt great.”
Delivery is quick, customer service excellent and products match expectations.
“Always quick delivery, customer service excellent.”
Delivery is quick and customer service is excellent.
“Always quick delivery, customer service excellent.”
Parcel lost, refund given and promise of follow-up call.
“parcel still missing, a full refund was given”
Parcel lost, refund issued and promised follow-up when restocked.
“a full refund was given.”
Free gift promised by promotion was not delivered.
“On delivery i never received any free gifts.”
Promotional free gift not received; customer warns against unreliable promotions.
“On delivery i never received any free gifts.”
Return initially rejected for being opened, then resolved after escalation.
“Refund received in 48 hours.”
Initially rejected returns, but helpful staff resolved refund within 48 hours.
“Refund received in 48 hours.”
Product had good quality at a reasonable price.
“Good quality reasonable price”
Product described as good quality at a reasonable price.
“Good quality reasonable price”
Items arrived quickly and were good quality and priced well.
“All arrived quickly, good product especially a good price as well.”
Items arrived quickly and were good quality at a good price.
“All arrived quickly, good product especially a good price as well.”
Customer service was very helpful by telephone.
“Very Helpfull when phoned Customer servuice”
Customer service was very helpful over the phone.
“Very Helpfull when phoned Customer servuice”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ideal World is a UK-based shopping channel and online retailer that offers televised and web-based sales of homewares, beauty and personal-care items, clothing and fitness products. The business operates a live broadcast sales channel alongside an e-commerce site, and provides delivery, customer support and payment options such as multi-part payment plans.