Customers often praise fast turnaround, helpful staff, and prompt replacements or next-day deliveries. A recurring complaint is delayed or missing payments after devices are sent in. Many sellers also report lower valuations after inspection, which leaves some dissatisfied. Product condition feedback ranges from like-new arrivals to cases where returned devices show damage or non-genuine parts.
Examples from available reviews (Feb 2012 – Feb 2026).
Service was fast and staff (Saks) helpful and efficient.
“Fast and brilliant service, Saks is always helpful and efficient!”
Sent phone and never received any payment.
“They are a scam. I send my phone to them and never paid me anything.”
Payment slightly lower than expected but ultimately received after email.
“Money is in my account now, so as I said I’m overall happy.”
Phone returned with a large crack and company ignored claim.
“I've just received the phone back with a huge horizontal crack”
Many reviews mention quick replies, same-day replacements, and helpful staff during purchase. Several buyers highlight fast delivery and a simple buying process. A few operational issues come up, but they appear less often than positive service feedback.
Sellers frequently mention valuations being revised after the device arrives. Some agree to the lower offer after being contacted and then get paid; others describe large cuts and call it lowballing. These price disagreements often lead to follow-up emails or calls.
Many buyers say the website is easy to use and checkout is quick. Delivery is often described as smooth, with next-day arrivals noted. A smaller number of users report frustration with returns or steps after the sale.
Many buyers say phones arrive in excellent, near-new condition. Fewer reports mention non-genuine parts, devices returned with new cracks, or repairs done without agreement. Negative product experiences appear, but less often than positive quality comments.
Reviews split between fast, helpful responses and accounts of no reply. Multiple sellers complain about late payments and missed callbacks or live chat that goes nowhere. A few reviews are off-topic or not tied to a transaction.
Reviews show a clear contrast: high-rated purchases with quick service versus low-rated seller experiences linked to payment delays and poor communication. Buyers more often report dependable purchases, while several sellers describe unresolved issues after sending in a device. Off-topic posts are rare and don’t change the main themes.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Reviewcentre (10) · Trustpilot (5) · Reviews (5) · Reviews (3) · Quotes shortened · As of: February 2026
They provided a prompt, understanding and efficient replacement for faulty phone.
“I Need a Mobile offered a replacement immediately when I outlined what was happening”
Sent phone and never received any payment.
“They are a scam. I send my phone to them and never paid me anything.”
Offer reduced significantly but after contact payment was made promptly.
“Reduced offer by nearly 50% due to "scratches" on the screen”
Phone described as perfect but offer was reduced with alleged damage.
“Sent an iPhone 7 in perfect working order.”
Payment slightly lower than expected but ultimately received after email.
“Money is in my account now, so as I said I’m overall happy.”
Live chat and callbacks failed; valuation reduced and payment unreceived.
“both experiences totally unsatisfactory.”
Phone sent but payment still not received six weeks later.
“I'm 6 WEEKS later and still nothing.”
Sent phone but received no further correspondence after delay.
“here I am 6 days later and no correspondence.AVOID!!”
Service was fast and staff (Saks) helpful and efficient.
“Fast and brilliant service, Saks is always helpful and efficient!”
They were responsive, helpful, and paid promptly as agreed.
“Very responsive and helpful, paid what had been agreed quickly.”
Pristine Galaxy S10+ matched description and works perfectly.
“Ordered "pristine" and my Galaxy S10+ WAS !!”
Company provided best offer, clear communication and quick payment.
“Best offer; good communication at each stage (receipt, examination, quote approval);”
Service was quick and they did not increase the price offered.
“Very quick service didn’t try and bump you on price that they offered like other companies I have used”
Offer reduced citing screen scratch and low battery; payment delayed.
“I felt cheated when I received a lower offer after sending off my iPhone SE.”
Payment delayed nearly two weeks despite promises and multiple emails.
“I have emailed 3 times now and been told they will manually put it through the payment system for that day”
Quick response and honest handling; payment processed the same day.
“We were very impressed both by the speed of the response when we sent our old phones in”
Offer reduced fairly; payment after emails received within 48 hours.
“I had to email a couple of times for the payment but this was in my account within 48 hours.”
Website was easy to use and phone works brilliantly.
“The site was easy to use. Happy with my phone works brilliantly.”
Offer reduced and phone not returned; no response to emails.
“I am still waiting to receive my phone back.”
Process was easy, issues discussed and resolved, helpful staff.
“Really easy process and helpful people.”
Received a brilliant, prompt delivery and phone in excellent condition.
“Very Helpful and Brilliant delivery very pleased with my phone excellent condition thank you”
Offer was revised downwards but eventually accepted and paid.
“They will revise the offer and lowball you”
Payment delayed over a month with no response after chasing.
“I have been waiting over a month for payment of my phone.”
Phone returned with a large crack and company ignored claim.
“I've just received the phone back with a huge horizontal crack”
Hi
I am a volunteer in Kherson region in Ukraine and I must admit that the situation has become extremely dire. The Russian forces are intensifying their attacks almost on an hourly basis, which has resulted in a cut off of all essential supplies and clothing. With extreme cold and lack of food supplies, it has become extremely difficult for innocent Ukrainian civilians to survive, most of whom are homeless. Internet and all communications are heavily censored and down most of the time.
We have been promised foreign aid by countless charities and organisations but in reality, hardly anything arrives. I suspect that all deliveries are being intercepted by Russian troops.
As a last resort, I am appealing to collected.reviews to help Ukrainian civilians in the region with all essential supplies.
We would ideally need medical supplies, food (non-perishable or longer lasting), warm clothing and anything else you may be able to provide.
If you are able to deliver help, please could you send it to the below address which we are using as shelter for the time being.
Kherson State Agrarian University
Stritenska St, 23
Kherson, Kherson Oblast
Ukraine, 73006
Alternatively, we are also accepting cryptocurrency donations as conventional banking instruments are simply not available to us. If you do not have cryptocurrency, you can easily purchase and send it from Coinbase, Coinpayments, Coin Mama or alternative providers.
Below are the wallet addresses of our local humanitarian volunteer group:
Bitcoin: bc1q9uun7eny4t8pvlq7lmz39z9rr7rm3vw849hqwv
Ethereum: 0xa74cce7805342F10df39B698342380f58bB709b5
No donation is too small and will be most appreciated.
I would like to send you some pictures and video footage of the atrocities in the region but unfortunately, the internet is too slow and very intermittent.
I would be most appreciative if you could share this message on social media and your friends to raise awareness about the situation and lobby your local government to provide more support to Ukrainian army.
Thank you for you help.
Best wishes
Catharine Nagle
Phone contained non-genuine parts and customer service was mostly unhelpful.
“phone has been fixed with non genuine parts (from china).”
Top notch quality and excellent customer care.
“Absolutely top notch can not be faulted on quality or customer care”
They replaced a faulty phone quickly and provided a better replacement.
“When it stopped working they replaced without a quibble and turned it round the same day”
Simple process and product arrived like brand new.
“it was simple from start to finish and the is like brand new.”
They provided great customer service overall.
“Great customer service!”
Pleased with the iPhone 4 received and recommend company.
“i was so please with the iphone 4 i received from this company that i thought they deserved a mention.”
Bought iPhone 4 at good price; fast delivery and excellent condition.
“Got it for a very good price, very impressed with the service, arrived next day”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
I Need A Mobile buys and sells refurbished smartphones and accessories in the UK. It provides online valuations and takes mail-in trade-ins for inspection and grading. The company refurbishes devices, keeps graded stock for resale, and arranges delivery and collection. It pays for purchases and trade-ins electronically, and support is available by email and live chat.