Several reviewers like Hype for straightforward online ordering, quick dispatch, and popular designs. A sizable group report delivery problems, missing items, and refund processes that drag on or get refused. Multiple customers mention faults such as broken zips, split seams, and bobbling after brief use. Many buyers also say customer service is unresponsive or mostly automated.
Examples from available reviews (Nov 2021 – Feb 2026).
Quick, well-packaged delivery and accurate order.
“Quick delivery, well packaged and exactly as ordered!”
Bags are well made and the children love the designs.
“Great bags, well made and my kids love the designs”
Parcel lost by carrier and Hype delayed refund while stock lapsed.
“parcel went missing 2 weeks ago and evri have confirmed they have ‘misplaced this’”
Ordered bag; zip failed within six months and no response received.
“The zip failed within six months.”
Delivery reliability stands out as a major complaint, with many accounts of late dispatch, missing parcels, and lost deliveries. Returns and refunds draw repeated criticism, often tied to slow timelines or being offered store credit instead of a refund.
Some customers point to low prices and say the designs and basic quality feel like good value. Others mention extra delivery and return charges and say these costs reduce the value.
Several reviews praise the ordering and checkout process for being clear and quick. A few mention website reliability issues and sizing concerns, with repeated advice to order one size smaller.
Reviews split between praise for well-made bags and favourite designs, and reports of clothes and bags failing at seams, zips, or pilling after a short time. Complaints about manufacturing faults and early wear come up often.
Communication is a clear pain point. Multiple reviewers say messages go unanswered, replies are automated, or they are pushed to social channels instead of getting direct help.
Feedback is mixed: many five-star reviews mention fast delivery and products they like, while many low ratings describe problems that start after purchase. Smooth buying experiences sit alongside recurring issues with fulfilment and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Products seem fine but customer service was abysmal and unresponsive.
“Products appear ok but customer service is abysmal”
Hoodie would not fit over the head and could not be returned.
“it does not fit over the head.”
Ordered bag; zip failed within six months and no response received.
“The zip failed within six months.”
Good styles, quality, and a solid shopping experience at Hype.
“good quality, and a solid shopping experience at Hype”
Paid for an expensive coat then told it was no longer available.
“received an email 24 hours later saying it wasn’t available any longer.”
Parcel lost by carrier and Hype delayed refund while stock lapsed.
“parcel went missing 2 weeks ago and evri have confirmed they have ‘misplaced this’”
Struggled to obtain legally required delivery refund after cancelling contract.
“my delivery charge which I was legally entitled to has been refunded.”
Bundle selection sent unisex bags instead of boys' choices and returns refused.
“sent to Unisex bags, and not boys what we ordered.”
Order never dispatched despite tracking; suspicion of liquidation though refunded.
“I suspect this company have gone into liquidation”
Two coats, one missing and one damaged; no company response.
“Cheap cheap cheap I bought two coats one is mising and one is damge inside”
Happy with product quality and low prices; would recommend.
“STUFF IS VERY GOOD AND PRICES ARE SO CHEAP.”
Received only one of three items and no customer response.
“I received the delivery and only had 1 item in the bag.”
Paid for next-day delivery but order still undelivered after six days.
“Still haven’t recieved my order after paying next day delivery it’s been 6days since I ordered”
Daughter's school bag was faulty and refund excluded delivery charge.
“buckle which is used to tighten the straps was sewn on the wrong way round”
Customer service felt automated and returns were refused beyond 14 days.
“Awful customer services - it just feels like you are communicating with a bot.”
Lovely lunch bag purchased for my daughter.
“Lovely lunch bag for my daughter”
Received faulty bag and Hype refused legal refund, causing frustration.
“I ordered a bag that arrived faulty clearly a manufacturing issue.”
Easy ordering, clear website, good images and fast delivery.
“Very easy ordering process and clear web site.”
Parcel arrived open with missing items and poor customer response.
“Parcel was delivered partially open and missing items”
Order arrived very quickly.
“Came really quickly”
Quick, well-packaged delivery and accurate order.
“Quick delivery, well packaged and exactly as ordered!”
Rucksack fell apart within six months and complaint was dismissed.
“within 6 months it was breaking at the seams”
Received wrong and incomplete items; issue unresolved over weekend.
“I ordered 6 items and one wasn’t delivered at all”
Sizing was the only issue; order one size smaller.
“better to order one size smaller than usual size”
Backpack fell apart and company refused replacement despite timely contact.
“the thing had fallen apart”
Repeated missing or wrong items and poor customer service caused delays.
“I got only one item delivered I had to order another a wrong item was delivered again”
Parcel delayed and required many contacts before refund was issued.
“Contacted several times about a parcel that hadn't arrived.”
Bags are well made and the children love the designs.
“Great bags, well made and my kids love the designs”
Tracksuit quality declined and bobbled after the first wash.
“they bobbled immediately after the first wash!”
Backpack repeatedly faulty and retailer refused a proper refund.
“Backpack purchased felt apart at the seam on shoulder strap after a couple of days.”
Bought many Hype bags for grandchildren and am very satisfied.
“have been delighted with the service and quality.”
No update for seven weeks and refund requests refused.
“Scam! No update for 7 weeks - refusing to respond to messages requesting refund”
Return only processed as credit note and customer service unresponsive.
“returned only could use as credit note no free delivery”
Charged for delivery and also charged to return items tried on.
“Charge to deliver PLUS charge to send back (I ordered multiple sizes to try on).”
Returned an item two months ago but no refund received.
“I returned an item to them 2 months ago. No refund was received.”
Return was received but no refund issued and poor communication.
“Company received my return a days ago but no refund been issued yet”
Late dispatch and poor courier choice caused missed Christmas delivery.
“it took them 5 days just to dispatch!”
Customer service was unhelpful and directed the enquirer to Instagram.
“All they said is to go on Instagram poor customer service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hype runs an online store for casual clothing and accessories, including streetwear, backpacks, and bags. The website includes product pages, size guides, and card checkout. Customers can open accounts to track orders and handle returns through the site. Shipping options and standard support contacts are listed online.