Reviews Analysed
21
We Collect & Analyse Reviews
Hype
Experiences & Reviews
Hype is a retail brand selling consumer clothing, backpacks and accessories through online channels. People searching reviews for Hype commonly look for information on product durability, delivery reliability and customer support experiences.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
19d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Delivery and after-sales handling are frequently criticised; many reviewers report late, missing or incorrect parcels and slow or inadequate resolution.
Share
Weak
25%
💰
Value for money
Several shoppers report poor value when items fail quickly or refunds exclude delivery charges; a small number praise price relative to quality.
Share
Weak
9%
⚡
User experience
Site ordering, images and notifications are praised in a few cases, but there is very limited data so experiences appear mixed overall.
Share
Mixed
1%
🔧
Product quality
Reports split: multiple complaints of stitching failures, broken buckles and bobbling after wash, while other reviewers describe well-made bags and liked designs.
Share
Mixed
19%
📞
Communication
Many reviewers describe unresponsive, slow or defensive customer support with limited escalation options; a minority mention helpful notifications or replies.
Share
Weak
17%
⭐
Overall experience
Overall impressions are mixed but tilt negative: recurring reports of product faults and poor customer service contrast with several positive delivery and product comments.
Share
Weak
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
3 items were due to be delivered before…
"3 items were due to be delivered before my son started school. I received the delivery and only had 1 item in the bag. I’ve emailed justhype and it’s..."
Khan Saika
Trustpilot
Sep 30, 2025
Featured for: Missing items, no reply
Great company to buy from
"Very easy ordering process and clear web site. Product images are very good and make it..."
Mr Mathew J Meeks
Trustpilot
Sep 30, 2025
Featured for: Positive UX and delivery
Oh dear it appears I am not the only…
"Oh dear it appears I am not the only one! 😞 I’m not one to leave a negative review and this is actually the first time I’ve ever written one on Trust..."
Leighanne
Trustpilot
Sep 30, 2025
Featured for: Faulty product, dismissive support
Disappointed and out of pocket!!!
"Have had wallets and lunchboxes in the past which were great BUT… Backpack purchased felt apart at the seam on shoulder strap after a couple of days...."
Lauren Flynn
Trustpilot
Sep 30, 2025
Featured for: Repeated faults, refund denied
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Khan Saika
trustpilot.com
Sep 30, 2025
3 items were due to be delivered before…
3 items were due to be delivered before my son started school. I received the delivery and only had 1 item in the bag. I’ve emailed justhype and it’s...
S
Siobhan price
trustpilot.com
Sep 30, 2025
Still haven’t recieved my order after…
Still haven’t recieved my order after paying ne...
C
Carolyn
trustpilot.com
Sep 30, 2025
Bought my daughters school bag and…
Bought my daughters school bag and noticed the buckle which is used to tighten the straps was sewn on the wrong way round, therefore you could not adj...
J
JTP
trustpilot.com
Sep 30, 2025
Awful customer services
Awful customer services - it just feels like you are communicating with a bot. Sizes are really small and I tried to return...
c
customer
trustpilot.com
Sep 30, 2025
Lovely lunch bag for my daughter
Lovely lunch bag...
J
Jamila
trustpilot.com
Sep 30, 2025
Disappointed and frustrated by how poorly Hype handled a faulty product and completely ignored UK consumer law.
I ordered a bag that arrived faulty clearly a manufacturing issue. Under the Consumer Rights Act 2015, I was entitled to a full refund or replacement....
M
Mr Mathew J Meeks
trustpilot.com
Sep 30, 2025
Great company to buy from
Very easy ordering process and clear web site. Product images are very good and make it...
I
Ir
trustpilot.com
Sep 30, 2025
Do not use them
Do not use them Parcel was delivered partially open and missing items, their first response is to...
L
Layla Wilford
trustpilot.com
Sep 30, 2025
Came really quickly
...
J
Jayne Young
trustpilot.com
Sep 30, 2025
Quick delivery
Quick delivery, well packaged and exactly a...
L
Leighanne
trustpilot.com
Sep 30, 2025
Oh dear it appears I am not the only…
Oh dear it appears I am not the only one! 😞 I’m not one to leave a negative review and this is actually the first time I’ve ever written one on Trust...
'
'Keji Osilaja
trustpilot.com
Sep 30, 2025
Unresolved - Incomplete and wrong items delivered
I have just had the most horrendous experience. I ordered 6 items and one wasn’t delivered at all - a pair of joggers. One of the tracksuit I got was...
B
Bindu Bhusal
trustpilot.com
Sep 30, 2025
The only problem was the size
The only problem was the size , better t...
e
emma
trustpilot.com
Sep 30, 2025
Refused to replace backpack
Bought a backpack for my son when he started secondary school. After 3 months of use the thing had fallen apart. Not just a zip had broken but the bag...
P
Pearl Ekeopara
trustpilot.com
Sep 30, 2025
I have had very terrible experiences…
I have had very terrible experiences buying from just hype. On three occasions I bought back pack and lunch bags. I got only one item delivered I had...
A
Ashley
trustpilot.com
Sep 30, 2025
Contacted several times about a parcel…
Contacted several times about a parcel that hadn't arrived. Fobbed off, and when it was a month and a half later, I still had to contact them and fina...
h
hayley smith
trustpilot.com
Sep 30, 2025
Great bags
Great bags, well made and...
R
Rainbow Junkie
trustpilot.com
Sep 30, 2025
The quality has dramatically reduced
I've bought Hype tracksuits in the past and am extremely dissapointed that they've reduced the amount of cotton in their product. My tracksuit from ov...
L
Lauren Flynn
trustpilot.com
Sep 30, 2025
Disappointed and out of pocket!!!
Have had wallets and lunchboxes in the past which were great BUT… Backpack purchased felt apart at the seam on shoulder strap after a couple of days....
G
Greenwood
trustpilot.com
Sep 30, 2025
I have bought your Hype bags for all my…
I have bought your Hype bags for all my 7 grandchildren over the last 6 years and have been de...
Conclusion
Reviews show a clear split: several customers praise fast delivery, clear product images and pleasing designs, while a substantial number report fulfilment problems and product faults such as broken seams or buckles. A frequent issue is slow or unhelpful customer support, including unanswered emails and difficulty obtaining refunds or replacements. If you consider buying from Hype, check the returns and warranty terms, keep order confirmations and photos of any faults, and allow timeframes for raising a claim. Those prioritising durability or robust after-sales help may prefer to compare alternatives before purchasing.