Reviews show a clear split: several customers praise fast delivery, clear product images and pleasing designs, while a substantial number report fulfilment problems and product faults such as broken seams or buckles. A frequent issue is slow or unhelpful customer support, including unanswered emails and difficulty obtaining refunds or replacements. If you consider buying from Hype, check the returns and warranty terms, keep order confirmations and photos of any faults, and allow timeframes for raising a claim. Those prioritising durability or robust after-sales help may prefer to compare alternatives before purchasing.
Examples from available reviews (Nov 2021 – Feb 2026).
Received only one of three items and no customer response.
“I received the delivery and only had 1 item in the bag.”
Easy ordering, clear website, good images and fast delivery.
“Very easy ordering process and clear web site.”
Rucksack fell apart within six months and complaint was dismissed.
“within 6 months it was breaking at the seams”
Backpack repeatedly faulty and retailer refused a proper refund.
“Backpack purchased felt apart at the seam on shoulder strap after a couple of days.”
Delivery and after-sales handling are frequently criticised; many reviewers report late, missing or incorrect parcels and slow or inadequate resolution.
Several shoppers report poor value when items fail quickly or refunds exclude delivery charges; a small number praise price relative to quality.
Site ordering, images and notifications are praised in a few cases, but there is very limited data so experiences appear mixed overall.
Reports split: multiple complaints of stitching failures, broken buckles and bobbling after wash, while other reviewers describe well-made bags and liked designs.
Many reviewers describe unresponsive, slow or defensive customer support with limited escalation options; a minority mention helpful notifications or replies.
Overall impressions are mixed but tilt negative: recurring reports of product faults and poor customer service contrast with several positive delivery and product comments.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Products seem fine but customer service was abysmal and unresponsive.
“Products appear ok but customer service is abysmal”
Hoodie would not fit over the head and could not be returned.
“it does not fit over the head.”
Ordered bag; zip failed within six months and no response received.
“The zip failed within six months.”
Good styles, quality, and a solid shopping experience at Hype.
“good quality, and a solid shopping experience at Hype”
Paid for an expensive coat then told it was no longer available.
“received an email 24 hours later saying it wasn’t available any longer.”
Parcel lost by carrier and Hype delayed refund while stock lapsed.
“parcel went missing 2 weeks ago and evri have confirmed they have ‘misplaced this’”
Struggled to obtain legally required delivery refund after cancelling contract.
“my delivery charge which I was legally entitled to has been refunded.”
Bundle selection sent unisex bags instead of boys' choices and returns refused.
“sent to Unisex bags, and not boys what we ordered.”
Order never dispatched despite tracking; suspicion of liquidation though refunded.
“I suspect this company have gone into liquidation”
Two coats, one missing and one damaged; no company response.
“Cheap cheap cheap I bought two coats one is mising and one is damge inside”
Happy with product quality and low prices; would recommend.
“STUFF IS VERY GOOD AND PRICES ARE SO CHEAP.”
Received only one of three items and no customer response.
“I received the delivery and only had 1 item in the bag.”
Paid for next-day delivery but order still undelivered after six days.
“Still haven’t recieved my order after paying next day delivery it’s been 6days since I ordered”
Daughter's school bag was faulty and refund excluded delivery charge.
“buckle which is used to tighten the straps was sewn on the wrong way round”
Customer service felt automated and returns were refused beyond 14 days.
“Awful customer services - it just feels like you are communicating with a bot.”
Lovely lunch bag purchased for my daughter.
“Lovely lunch bag for my daughter”
Received faulty bag and Hype refused legal refund, causing frustration.
“I ordered a bag that arrived faulty clearly a manufacturing issue.”
Easy ordering, clear website, good images and fast delivery.
“Very easy ordering process and clear web site.”
Parcel arrived open with missing items and poor customer response.
“Parcel was delivered partially open and missing items”
Order arrived very quickly.
“Came really quickly”
Quick, well-packaged delivery and accurate order.
“Quick delivery, well packaged and exactly as ordered!”
Rucksack fell apart within six months and complaint was dismissed.
“within 6 months it was breaking at the seams”
Received wrong and incomplete items; issue unresolved over weekend.
“I ordered 6 items and one wasn’t delivered at all”
Sizing was the only issue; order one size smaller.
“better to order one size smaller than usual size”
Backpack fell apart and company refused replacement despite timely contact.
“the thing had fallen apart”
Repeated missing or wrong items and poor customer service caused delays.
“I got only one item delivered I had to order another a wrong item was delivered again”
Parcel delayed and required many contacts before refund was issued.
“Contacted several times about a parcel that hadn't arrived.”
Bags are well made and the children love the designs.
“Great bags, well made and my kids love the designs”
Tracksuit quality declined and bobbled after the first wash.
“they bobbled immediately after the first wash!”
Backpack repeatedly faulty and retailer refused a proper refund.
“Backpack purchased felt apart at the seam on shoulder strap after a couple of days.”
Bought many Hype bags for grandchildren and am very satisfied.
“have been delighted with the service and quality.”
No update for seven weeks and refund requests refused.
“Scam! No update for 7 weeks - refusing to respond to messages requesting refund”
Return only processed as credit note and customer service unresponsive.
“returned only could use as credit note no free delivery”
Charged for delivery and also charged to return items tried on.
“Charge to deliver PLUS charge to send back (I ordered multiple sizes to try on).”
Returned an item two months ago but no refund received.
“I returned an item to them 2 months ago. No refund was received.”
Return was received but no refund issued and poor communication.
“Company received my return a days ago but no refund been issued yet”
Late dispatch and poor courier choice caused missed Christmas delivery.
“it took them 5 days just to dispatch!”
Customer service was unhelpful and directed the enquirer to Instagram.
“All they said is to go on Instagram poor customer service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hype is a retail brand selling consumer clothing, backpacks and accessories through online channels. People searching reviews for Hype commonly look for information on product durability, delivery reliability and customer support experiences.