Reviews show a clear split: several customers praise fast delivery, clear product images and pleasing designs, while a substantial number report fulfilment problems and product faults such as broken seams or buckles. A frequent issue is slow or unhelpful customer support, including unanswered emails and difficulty obtaining refunds or replacements. If you consider buying from Hype, check the returns and warranty terms, keep order confirmations and photos of any faults, and allow timeframes for raising a claim. Those prioritising durability or robust after-sales help may prefer to compare alternatives before purchasing.
Examples from available reviews (Nov 2021 – Feb 2026).
Received only one of three items and no customer response.
“I received the delivery and only had 1 item in the bag.”
Easy ordering, clear website, good images and fast delivery.
“Very easy ordering process and clear web site.”
Rucksack fell apart within six months and complaint was dismissed.
“within 6 months it was breaking at the seams”
Backpack repeatedly faulty and retailer refused a proper refund.
“Backpack purchased felt apart at the seam on shoulder strap after a couple of days.”
Delivery and after-sales handling are frequently criticised; many reviewers report late, missing or incorrect parcels and slow or inadequate resolution.
Several shoppers report poor value when items fail quickly or refunds exclude delivery charges; a small number praise price relative to quality.
Site ordering, images and notifications are praised in a few cases, but there is very limited data so experiences appear mixed overall.
Reports split: multiple complaints of stitching failures, broken buckles and bobbling after wash, while other reviewers describe well-made bags and liked designs.
Many reviewers describe unresponsive, slow or defensive customer support with limited escalation options; a minority mention helpful notifications or replies.
Overall impressions are mixed but tilt negative: recurring reports of product faults and poor customer service contrast with several positive delivery and product comments.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Misleading information about international shipping and customs fees at checkout.
“They lie about international shipping and prices saying custom fees are at the checkout”
Company took money but claimed no record of the order being placed.
“they take your money then tell you theres no trace on there system of an order made”
Refunds delayed and company often offers store credit instead of refund.
“they are delaying the refund process”
Website is unreliable and problematic for purchasing.
“The website is really hanky.”
Item listed as delivered did not arrive and investigation yielded no outcome.
“one item (baby blue Tracksuit) never arrived (though it stated on the invoice it had)”
Tracksuit bobbled after a single wear and looked poor quality.
“after wearing it just once it looks awful.”
T-shirt did not arrive on time despite paying for express delivery.
“did not arrive on time despite paying for express delivery!”
No response to emails and no telephone contact; missing items unresolved.
“Terrible customer service, no response to emails to customer service”
I made a buy from justhype on 23rd february, after a week I got a call from courier business claiming they have delivered the merchandise at my home address, but when I verify I have not received any stuff.
After that, just hype staff has not picked any of my calls and also not addressed my emails/queries.
I don't know what to do next.
I am quite disappointed about the service from this site and from their customer care.
I was really impressed with the quality and the price.
I wasn't thrilled with the shipping.
I assumed it was going to be mailed within a week but instead it took 3 months.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hype is a retail brand selling consumer clothing, backpacks and accessories through online channels. People searching reviews for Hype commonly look for information on product durability, delivery reliability and customer support experiences.