Several reviewers like Hype for straightforward online ordering, quick dispatch, and popular designs. A sizable group report delivery problems, missing items, and refund processes that drag on or get refused. Multiple customers mention faults such as broken zips, split seams, and bobbling after brief use. Many buyers also say customer service is unresponsive or mostly automated.
Examples from available reviews (Nov 2021 – Feb 2026).
Quick, well-packaged delivery and accurate order.
“Quick delivery, well packaged and exactly as ordered!”
Bags are well made and the children love the designs.
“Great bags, well made and my kids love the designs”
Parcel lost by carrier and Hype delayed refund while stock lapsed.
“parcel went missing 2 weeks ago and evri have confirmed they have ‘misplaced this’”
Ordered bag; zip failed within six months and no response received.
“The zip failed within six months.”
Delivery reliability stands out as a major complaint, with many accounts of late dispatch, missing parcels, and lost deliveries. Returns and refunds draw repeated criticism, often tied to slow timelines or being offered store credit instead of a refund.
Some customers point to low prices and say the designs and basic quality feel like good value. Others mention extra delivery and return charges and say these costs reduce the value.
Several reviews praise the ordering and checkout process for being clear and quick. A few mention website reliability issues and sizing concerns, with repeated advice to order one size smaller.
Reviews split between praise for well-made bags and favourite designs, and reports of clothes and bags failing at seams, zips, or pilling after a short time. Complaints about manufacturing faults and early wear come up often.
Communication is a clear pain point. Multiple reviewers say messages go unanswered, replies are automated, or they are pushed to social channels instead of getting direct help.
Feedback is mixed: many five-star reviews mention fast delivery and products they like, while many low ratings describe problems that start after purchase. Smooth buying experiences sit alongside recurring issues with fulfilment and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Misleading information about international shipping and customs fees at checkout.
“They lie about international shipping and prices saying custom fees are at the checkout”
Company took money but claimed no record of the order being placed.
“they take your money then tell you theres no trace on there system of an order made”
Refunds delayed and company often offers store credit instead of refund.
“they are delaying the refund process”
Website is unreliable and problematic for purchasing.
“The website is really hanky.”
Item listed as delivered did not arrive and investigation yielded no outcome.
“one item (baby blue Tracksuit) never arrived (though it stated on the invoice it had)”
Tracksuit bobbled after a single wear and looked poor quality.
“after wearing it just once it looks awful.”
T-shirt did not arrive on time despite paying for express delivery.
“did not arrive on time despite paying for express delivery!”
No response to emails and no telephone contact; missing items unresolved.
“Terrible customer service, no response to emails to customer service”
I made a buy from justhype on 23rd february, after a week I got a call from courier business claiming they have delivered the merchandise at my home address, but when I verify I have not received any stuff.
After that, just hype staff has not picked any of my calls and also not addressed my emails/queries.
I don't know what to do next.
I am quite disappointed about the service from this site and from their customer care.
I was really impressed with the quality and the price.
I wasn't thrilled with the shipping.
I assumed it was going to be mailed within a week but instead it took 3 months.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hype runs an online store for casual clothing and accessories, including streetwear, backpacks, and bags. The website includes product pages, size guides, and card checkout. Customers can open accounts to track orders and handle returns through the site. Shipping options and standard support contacts are listed online.