Reviews indicate Hush is generally reliable for product quality, fit and swift delivery, with many shoppers noting pleasant fabrics and useful size options. The website and ordering flow are repeatedly described as easy to use, and returns are often reported as straightforward. However, some reviewers report problems with refunds, courier performance and a perceived recent decline in range or packaging practices. Prospective buyers should expect strong product quality and fast delivery in most cases, but be aware of occasional communication or refund delays.
Examples from available reviews (May 2017 – Feb 2026).
Stylish clothes with excellent customer service and swift delivery.
“Customer service is excellent.”
Easy website, timely delivery and helpful customer service.
“Their goods always arrive on time and their returns processes are all in place for a quick refund.”
Good initial contact but refund still not received after two weeks.
“Sadly almost two weeks later I still haven’t received a refund”
Longtime shopper disappointed by worsening service and courier problems.
“things have been declining over the last couple of years”
Most reviewers report fast deliveries, simple returns and reliable customer service; a minority describe refund delays or courier problems.
Shoppers frequently mention good sale prices and bargains; a few reviewers note reduced range appeal or new return costs.
Customers describe an easy-to-use website and straightforward ordering; a small number report order changes or unresponsive chat support.
Most reviewers praise fabric quality, fit and durable construction; occasional issues such as creasing or isolated faults are reported.
Many say customer service is quick and helpful, while several reviews describe unresponsive chat or slow refunds causing frustration.
The majority report positive overall experiences with products and service; a minority highlight delivery, refund or product-range concerns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (10) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service representative Hatice was pleasant, efficient and achieved resolution.
“She was so pleasant, efficient and professional”
Prompt email response that resolved my query; excellent customer service.
“Prompt and helpful response to my email query”
Quick, professional response that made me feel valued as a customer.
“Replied quickly to my query really nice and professional”
Despite concerns, delivery went smoothly and items were good value.
“Plus evri brought them successfully to the door, so win : win”
Return was difficult due to Evri drop-off issues and lack of label printing.
“PLEASE STOP USING EVRI.”
Poor communication, missing delivery and unhelpful customer service responses.
“I was given no delivery notification, no tracking information, and no proactive communication.”
Return appears stuck with courier and refund still not received.
“I returned an item on 16th Jan which apparently is still with Evri.”
Very pleased with the helpful assistance after ordering wrong size.
“couldn’t have been more pleased with the help I received”
Returning an item was difficult; Rachel's help made it manageable.
“if it had not been for Rachel’s assistance it would have been a lot harder”
Multiple delivery and customer service failures, including bot messages and poor responses.
“Evri did not deliver my Hush package”
Returns cost £1.95 and you cannot return multiple orders together.
“it will cost you £1.95 to return an order.”
Earlier good experiences replaced by delivery, returns and quality problems.
“Used to be great but now it’s just poor”
Expensive item left on bin; poor response; intends never to order again.
“my £290 sweater was delivered on top of a bin outside Tesco”
Courier delivered incorrectly; initial customer service blamed customer but later refunded.
“So far they are refusing to refund me or re-deliver the item”
Good clothes but poor delivery with Evri and paid returns.
“The clothes maybe nice but the service is poor!”
Order never arrived and only received automated customer service reply.
“Robot e mail reply from "customer service”
Skirt tore after few wears and refund denied due to timing.
“the fabric, despite looking like thick corduroy, tore half way down the back seam”
Customer service failed to correct address and provided non-working tracking link.
“they replied saying my order had already been processed and there was nothing they could do.”
Customer service (Rachel) was proactive and resolved a lost delivery quickly.
“The amazing Rachel immediately responded, reassured me & told me the steps”
Disappointed by dropping size 18/XL and perceived quality decline.
“why are they dropping the xl /18 sizes”
Items fit well, stylish and delivered consistently within days.
“The garments arrive within a couple of days & this is consistent.”
Consistently great service with very fast deliveries.
“Deliveries always arrive really quickly.”
Ordering and returns are easy; delivery and service are excellent.
“Can’t fault Hush for it’s clothes or it’s customer service”
Quick delivery, sustainable packaging and pleased with bargain dresses.
“Beautifully wrapped with No plastic bags which is brilliant”
Jeans arrived promptly and look great.
“They arrived promptly and look great.”
Lovely clothes with excellent delivery and easy returns.
“The clothes are lovely and delivery is excellent.”
Good initial contact but refund still not received after two weeks.
“Sadly almost two weeks later I still haven’t received a refund”
Longtime customer praising quality, style and reliable service.
“and their service is second to none.”
Longtime shopper disappointed by worsening service and courier problems.
“things have been declining over the last couple of years”
Website is easy to use; delivery, returns and sizing options are helpful.
“Easy to use website, placing order, delivery and returns if needed.”
Easy website, timely delivery and helpful customer service.
“Their goods always arrive on time and their returns processes are all in place for a quick refund.”
Order unexpectedly became pre-order and support chat failed.
“The Chat Line went dead after a few minutes”
Lovely relaxed-style clothes with great sale bargains.
“Lovely clothes that just happen to be my style.”
Stylish clothes with excellent customer service and swift delivery.
“Customer service is excellent.”
Quick delivery and refund with high-quality, well-made fashionable clothing.
“Quick delivery quick refund and that extra customer service we all want”
Gorgeous clothing with accurate sizing, fast delivery and easy returns.
“Gorgeous clothing. Sizing is accurate.”
Outstanding quality with good price and design.
“Outstanding quality, great price, wonderful design.”
Good clothing quality, fast postage and prompt refunds.
“The quality of the clothing is also good”
Fabulous website and super speedy delivery with pleasing products.
“Fabulous website, full of gorgeous things.”
Comfortable soft jumpsuit with perfect length and cosy fabric.
“the fabric is so soft and over all such a comfy outfit”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hush is a womenswear and lifestyle brand that retails clothing, footwear and accessories through online and retail channels. It is known for relaxed, casual styles and seasonal collections aimed at adult women. Consumers searching for reviews will typically see feedback about product fit, delivery and customer-service experiences.