Customers often praise Hush for fit, fabric, and stylish design. Many also mention quick dispatch and an easy-to-use website. Another group of reviews points to delivery and returns problems linked to a single courier. Several customers describe missing or automated tracking updates that left problems unresolved.
Examples from available reviews (May 2017 – Mar 2026).
Customer service representative Hatice was pleasant, efficient and achieved resolution.
“She was so pleasant, efficient and professional”
Outstanding quality with good price and design.
“Outstanding quality, great price, wonderful design.”
Return was difficult due to Evri drop-off issues and lack of label printing.
“PLEASE STOP USING EVRI.”
Expensive item left on bin; poor response; intends never to order again.
“my £290 sweater was delivered on top of a bin outside Tesco”
Many reviews mention fast fulfilment, quick exchanges, and simple refunds when everything runs smoothly. A separate set of complaints describes parcels lost or mishandled by a specific courier, with returns stuck in transit. Several reviewers also credit individual agents with sorting out complex cases.
Several shoppers point to good prices and strong sale bargains, and say the products feel like good value. Fewer reviews mention paid returns and not being able to combine returns as drawbacks. Comments about fair pricing appear more often than complaints about product cost.
A large group of reviews describes an easy site, quick ordering, and dependable order tracking. Scores split clearly: high marks for smooth online shopping, and low marks for chat that doesn’t work and missing delivery notifications. A minority mention chats cutting out and unhelpful automated replies.
Most comments praise the fabric, accurate fit, and sturdy make across dresses, knitwear, and trousers. A few reviewers report seams coming apart or items wearing badly after limited use. Some long-term customers also mention changes in available sizes and what they see as less consistent quality.
Many reviews name staff who replied quickly, tailored their help, and set out clear next steps. Others mention no proactive tracking messages, automated emails that read like bots, and limited weekend support. A handful report broken tracking links or slow replies.
Feedback splits between customers who get reliable quality and smooth orders, and those who hit delivery or returns breakdowns. Positive experiences focus on the product and fast fixes, while negative ones focus on courier handling and slow refunds. The gap between very high and very low scores stands out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (10) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service representative Hatice was pleasant, efficient and achieved resolution.
“She was so pleasant, efficient and professional”
Prompt email response that resolved my query; excellent customer service.
“Prompt and helpful response to my email query”
Quick, professional response that made me feel valued as a customer.
“Replied quickly to my query really nice and professional”
Despite concerns, delivery went smoothly and items were good value.
“Plus evri brought them successfully to the door, so win : win”
Return was difficult due to Evri drop-off issues and lack of label printing.
“PLEASE STOP USING EVRI.”
Poor communication, missing delivery and unhelpful customer service responses.
“I was given no delivery notification, no tracking information, and no proactive communication.”
Return appears stuck with courier and refund still not received.
“I returned an item on 16th Jan which apparently is still with Evri.”
Very pleased with the helpful assistance after ordering wrong size.
“couldn’t have been more pleased with the help I received”
Returning an item was difficult; Rachel's help made it manageable.
“if it had not been for Rachel’s assistance it would have been a lot harder”
Multiple delivery and customer service failures, including bot messages and poor responses.
“Evri did not deliver my Hush package”
Returns cost £1.95 and you cannot return multiple orders together.
“it will cost you £1.95 to return an order.”
Earlier good experiences replaced by delivery, returns and quality problems.
“Used to be great but now it’s just poor”
Expensive item left on bin; poor response; intends never to order again.
“my £290 sweater was delivered on top of a bin outside Tesco”
Courier delivered incorrectly; initial customer service blamed customer but later refunded.
“So far they are refusing to refund me or re-deliver the item”
Good clothes but poor delivery with Evri and paid returns.
“The clothes maybe nice but the service is poor!”
Order never arrived and only received automated customer service reply.
“Robot e mail reply from "customer service”
Skirt tore after few wears and refund denied due to timing.
“the fabric, despite looking like thick corduroy, tore half way down the back seam”
Customer service failed to correct address and provided non-working tracking link.
“they replied saying my order had already been processed and there was nothing they could do.”
Customer service (Rachel) was proactive and resolved a lost delivery quickly.
“The amazing Rachel immediately responded, reassured me & told me the steps”
Disappointed by dropping size 18/XL and perceived quality decline.
“why are they dropping the xl /18 sizes”
Items fit well, stylish and delivered consistently within days.
“The garments arrive within a couple of days & this is consistent.”
Consistently great service with very fast deliveries.
“Deliveries always arrive really quickly.”
Ordering and returns are easy; delivery and service are excellent.
“Can’t fault Hush for it’s clothes or it’s customer service”
Quick delivery, sustainable packaging and pleased with bargain dresses.
“Beautifully wrapped with No plastic bags which is brilliant”
Jeans arrived promptly and look great.
“They arrived promptly and look great.”
Lovely clothes with excellent delivery and easy returns.
“The clothes are lovely and delivery is excellent.”
Good initial contact but refund still not received after two weeks.
“Sadly almost two weeks later I still haven’t received a refund”
Longtime customer praising quality, style and reliable service.
“and their service is second to none.”
Longtime shopper disappointed by worsening service and courier problems.
“things have been declining over the last couple of years”
Website is easy to use; delivery, returns and sizing options are helpful.
“Easy to use website, placing order, delivery and returns if needed.”
Easy website, timely delivery and helpful customer service.
“Their goods always arrive on time and their returns processes are all in place for a quick refund.”
Order unexpectedly became pre-order and support chat failed.
“The Chat Line went dead after a few minutes”
Lovely relaxed-style clothes with great sale bargains.
“Lovely clothes that just happen to be my style.”
Stylish clothes with excellent customer service and swift delivery.
“Customer service is excellent.”
Quick delivery and refund with high-quality, well-made fashionable clothing.
“Quick delivery quick refund and that extra customer service we all want”
Gorgeous clothing with accurate sizing, fast delivery and easy returns.
“Gorgeous clothing. Sizing is accurate.”
Outstanding quality with good price and design.
“Outstanding quality, great price, wonderful design.”
Good clothing quality, fast postage and prompt refunds.
“The quality of the clothing is also good”
Fabulous website and super speedy delivery with pleasing products.
“Fabulous website, full of gorgeous things.”
Comfortable soft jumpsuit with perfect length and cosy fabric.
“the fabric is so soft and over all such a comfy outfit”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hush is a UK online fashion retailer focused on women’s clothing and accessories. The range usually covers dresses, knitwear, trousers, and outerwear in multiple sizes. Customers order through the Hush website and can track dispatch and delivery. Customer support handles order questions, exchanges, and returns by email and phone. Hush ships across the UK and to selected international destinations.