Customers often praise Hush for fit, fabric, and stylish design. Many also mention quick dispatch and an easy-to-use website. Another group of reviews points to delivery and returns problems linked to a single courier. Several customers describe missing or automated tracking updates that left problems unresolved.
Examples from available reviews (May 2017 – Mar 2026).
Customer service representative Hatice was pleasant, efficient and achieved resolution.
“She was so pleasant, efficient and professional”
Outstanding quality with good price and design.
“Outstanding quality, great price, wonderful design.”
Return was difficult due to Evri drop-off issues and lack of label printing.
“PLEASE STOP USING EVRI.”
Expensive item left on bin; poor response; intends never to order again.
“my £290 sweater was delivered on top of a bin outside Tesco”
Many reviews mention fast fulfilment, quick exchanges, and simple refunds when everything runs smoothly. A separate set of complaints describes parcels lost or mishandled by a specific courier, with returns stuck in transit. Several reviewers also credit individual agents with sorting out complex cases.
Several shoppers point to good prices and strong sale bargains, and say the products feel like good value. Fewer reviews mention paid returns and not being able to combine returns as drawbacks. Comments about fair pricing appear more often than complaints about product cost.
A large group of reviews describes an easy site, quick ordering, and dependable order tracking. Scores split clearly: high marks for smooth online shopping, and low marks for chat that doesn’t work and missing delivery notifications. A minority mention chats cutting out and unhelpful automated replies.
Most comments praise the fabric, accurate fit, and sturdy make across dresses, knitwear, and trousers. A few reviewers report seams coming apart or items wearing badly after limited use. Some long-term customers also mention changes in available sizes and what they see as less consistent quality.
Many reviews name staff who replied quickly, tailored their help, and set out clear next steps. Others mention no proactive tracking messages, automated emails that read like bots, and limited weekend support. A handful report broken tracking links or slow replies.
Feedback splits between customers who get reliable quality and smooth orders, and those who hit delivery or returns breakdowns. Positive experiences focus on the product and fast fixes, while negative ones focus on courier handling and slow refunds. The gap between very high and very low scores stands out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (10) · Reviews (1) · Quotes shortened · As of: March 2026
I recently discovered hush, a women's fashion and lifestyle brand that offers a variety of clothing options from loungewear to accessories. My experience with the brand was incredibly positive, as I found their laid-back sense of style refreshing and easy-going.
One of my favorite aspects of hush is their dedication to positivity - this message radiates throughout their collections and makes for an uplifting shopping experience. Additionally, I appreciate their antipodean roots which bring a unique personality to the brand.
The quality of the products also impressed me. The clothes are made with high-quality fabrics that feel soft against my skin and hold up well over time. I especially love the loungewear offerings - they're comfortable without sacrificing style.
Overall, I highly recommend hush to anyone in search of stylish and comfortable clothing options. Their commitment to positivity paired with exceptional quality make for an enjoyable shopping experience like no other.
Received unexpected free order; service and product quality excellent.
“Naturally the service and quality of goods is excellent.”
Multiple purchases with excellent quality and service, faultless experience.
“excellent quality and service.”
Customer care quickly located and exchanged wrongly-returned item, excellent support.
“They located the item & completed the exchange all in an afternoon.”
Beautiful clothing collection with items always on my wish list.
“Beautiful collection of clothes...”
Customer care went above and beyond to source out-of-stock top.
“One of the customer care team went above and beyond to ensure I got one.”
Ordering is straightforward, dispatched quickly with tracking; items boxed.
“Ordering is straightforward and hassle free.”
Soft trousers with good fit and attractive appearance.
“Lovely soft trousers, good fit and look lovely”
Good quality clothing that creates a stylish effortless look.
“Very good quality clothing that makes me feel stylish without trying too hard.”
Very happy with products and service.
“Very happy, great products and great service.”
Helpful weekday staff but weekend support is poor.
“Staff helpful when you call in the week, terrible at the weekend though”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hush is a UK online fashion retailer focused on women’s clothing and accessories. The range usually covers dresses, knitwear, trousers, and outerwear in multiple sizes. Customers order through the Hush website and can track dispatch and delivery. Customer support handles order questions, exchanges, and returns by email and phone. Hush ships across the UK and to selected international destinations.