Reviewers praise Humanscale for ergonomic design, comfortable chairs, and a quick, straightforward online buying process. Many customers also point to fast chat support and clear presales help with parts and products. Others describe damaged deliveries, missed shipments, and warranty or service cases that never get resolved. Overall, the feedback splits between smooth purchases and major post-sale issues.
Examples from available reviews (Feb 2017 – Mar 2026).
Ordered an expensive chair which never arrived; company failed to resolve.
“I ordered a $3k+ chair, it never arrived.”
Float desk's lift mechanism failed repeatedly; reviewer advises against it.
“The raise mechanism simply goes kaput after a few years.”
Timely, helpful follow-up providing specific replacement part instructions.
“Great follow-up for correct replacement part info.”
Purchase experience was great with an easy, fast checkout.
“Great experience with the purchase easy and fast checkout.”
Many reviewers describe customer service as responsive and helpful, with clear follow-through on replacement parts. Several mention presales advice, named representatives, and free parts for older chairs. Another group reports the opposite: no responses, denied warranty claims, and returns that remain unresolved.
Several reviewers say the higher prices feel acceptable because the products seem comfortable and built to last. Others mention affordable replacement parts, discount codes, and flexible checkout options that make the purchase feel like a better deal. A smaller number call it poor value when items arrive damaged or fail soon after purchase.
Most reviewers find the website easy to use, with quick checkout and a helpful chat feature. Some say colour selection can be unclear and that they sometimes need to call for answers. These usability issues come up less often than the positive notes about buying online.
Many reviews highlight comfortable chairs, sturdy monitor arms, and solid construction. Recurring complaints point to mechanical failures, incorrect dimensions, and brittle plastic parts that break. These quality concerns show up across desks, chairs, arms, and lamps.
Reviewers often praise fast chat responses and confirmation emails that help them choose the right parts. Others report shipping delays, emails that go unanswered, phone-number problems, and confusing shipping details. Confusion around marketing or discount codes appears too, but less often.
Reviews split sharply between smooth purchases with helpful support and cases involving delivery problems, defects, or warranty disputes that never get resolved. Positive comments focus on easy ordering, parts support, and comfort. Negative comments focus on post-sale service breakdowns and product issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · Quotes shortened · As of: March 2026
Confusion over discount code application led to frustration and unsubscribing.
“I now have to unsubscribe from all your marketing, which takes more time!”
Customer service representative Luis provided excellent assistance.
“the customer service rep luis was excellent”
Customer service was great and provided helpful assistance.
“Great costumer service, thanks for all the assistance!”
Purchase was simple and included a 20% discount.
“Very simple and 20% off”
Monitor arm performed well, smaller footprint and sturdy after adjustments.
“This is one of those products that reminds me that you do get what you paid for.”
Support case went unanswered by phone for several days.
“I have been unable to get a support person on the phone.”
Several chairs broke with the same stabilising part failing.
“My chair broke. A plastic stabilizing ring, like the others.”
Reviewer claims Humanscale did not honour the five-year warranty.
“does NOT honor its five-year warranty!”
Reviewer claims Humanscale did not honour the five-year warranty.
“does NOT honor its five-year warranty!”
eFloat desk dimensions mismatch the advertised 30x60 size.
“The eFloat is advertised as 30x60. That's not what you receive.”
Desk arrived with a stuck foot and customer service was unresponsive.
“100 back and forth calls with the customer service”
Contacted multiple people but repairs and project progress were delayed.
“emailed FOUR different people”
Installed tower holder was not ergonomic and made no sense.
“it seems to be the exact opposite of ergonomic.”
Customer service was unresponsive and returns incurred shipping and restocking fees.
“Absolutely horrible customer service.”
Received excellent customer support for a late 1990s Freedom headrest chair.
“Humanscale has unparallel customer support for their products”
Liberty chairs were comfortable but their vinyl arm pads are falling apart.
“The vinyl arm pads are, understandably, falling apart”
Experiencing an order fiasco and listed phone number turned out to be a fax.
“the "phone" number listed is a fax (not sure whose)”
Lamp switch failed over time and company made repairs difficult.
“the lamp switch does not engage”
Received a sit-stand desk with an incorrectly sized keyboard drawer.
“the keyboard drawer was the wrong size”
Visited showroom but staff were inattentive and customer service was poor.
“Poor customer service!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Humanscale designs and makes ergonomic office furniture and work tools aimed at comfort and adjustability. Its lineup includes task chairs, monitor arms, sit‑stand desks, task lighting, and replacement parts. The company sells online, through showrooms, and via business-to-business channels for commercial and home office fit-outs. Engineers and designers create adjustable mechanisms, materials, and accessories meant for long-term daily use.