Reviewers highlight consistent, prompt customer support and easy access to replacement parts, making repairs straightforward. Multiple comments note financing and promo options (PayPal, Affirm, promo codes) and perceived long‑term value of products. A small number of reviews point to minor website or marketing friction — for example, colour selection steps and discount code rules — so check promo terms and ordering fields before checkout. For consumers seeking replacement parts or durable ergonomic equipment, contacting Humanscale support is commonly recommended for part confirmation and guidance.
Examples from available reviews (Feb 2017 – Feb 2026).
Prompt helpful customer service with follow-through on parts.
“Prompt customer service reply; followthrough with seeking parts info;”
Confusion over discount code application led to frustration and unsubscribing.
“I now have to unsubscribe from all your marketing, which takes more time!”
Monitor arm performed well, smaller footprint and sturdy after adjustments.
“This is one of those products that reminds me that you do get what you paid for.”
Able to buy replacement arm pads; received shipping promo and positive service.
“I am so glad we are able to purchase replacement arm pads for our aged chairs.”
Reviewers consistently cite prompt, helpful customer service and timely follow‑up for parts, with named representatives praised for assistance.
Customers note affordable replacement parts, promo codes and financing options; several state products feel worth the price for longevity.
Most reviewers report straightforward online ordering and easy checkout; a few mention friction around colour selection or discount application.
Reviews describe durable chairs, stable monitor arms and available replacement parts, with one comment requesting clearer product specifications.
Customers praise clear, timely email responses and specific instructions for parts; one reviewer raised concern about marketing/discount clarity.
Overall feedback is positive: repeat buyers, easy repairs and satisfaction with product longevity and the support provided.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · Quotes shortened · As of: February 2026
Confusion over discount code application led to frustration and unsubscribing.
“I now have to unsubscribe from all your marketing, which takes more time!”
Customer service representative Luis provided excellent assistance.
“the customer service rep luis was excellent”
Customer service was great and provided helpful assistance.
“Great costumer service, thanks for all the assistance!”
Purchase was simple and included a 20% discount.
“Very simple and 20% off”
Monitor arm performed well, smaller footprint and sturdy after adjustments.
“This is one of those products that reminds me that you do get what you paid for.”
Support case went unanswered by phone for several days.
“I have been unable to get a support person on the phone.”
Several chairs broke with the same stabilising part failing.
“My chair broke. A plastic stabilizing ring, like the others.”
Reviewer claims Humanscale did not honour the five-year warranty.
“does NOT honor its five-year warranty!”
Reviewer claims Humanscale did not honour the five-year warranty.
“does NOT honor its five-year warranty!”
eFloat desk dimensions mismatch the advertised 30x60 size.
“The eFloat is advertised as 30x60. That's not what you receive.”
Desk arrived with a stuck foot and customer service was unresponsive.
“100 back and forth calls with the customer service”
Contacted multiple people but repairs and project progress were delayed.
“emailed FOUR different people”
Installed tower holder was not ergonomic and made no sense.
“it seems to be the exact opposite of ergonomic.”
Customer service was unresponsive and returns incurred shipping and restocking fees.
“Absolutely horrible customer service.”
Received excellent customer support for a late 1990s Freedom headrest chair.
“Humanscale has unparallel customer support for their products”
Liberty chairs were comfortable but their vinyl arm pads are falling apart.
“The vinyl arm pads are, understandably, falling apart”
Experiencing an order fiasco and listed phone number turned out to be a fax.
“the "phone" number listed is a fax (not sure whose)”
Lamp switch failed over time and company made repairs difficult.
“the lamp switch does not engage”
Received a sit-stand desk with an incorrectly sized keyboard drawer.
“the keyboard drawer was the wrong size”
Visited showroom but staff were inattentive and customer service was poor.
“Poor customer service!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Humanscale is an ergonomic furniture and workstation solutions company known for office chairs, monitor arms, task lighting and related accessories. It sells products and replacement parts through direct channels and dealers, often providing customer support for repairs and part selection. Professionals and organisations commonly choose Humanscale for ergonomics, design and long‑term durability when specifying office furnishings.