Reviewers highlight consistent, prompt customer support and easy access to replacement parts, making repairs straightforward. Multiple comments note financing and promo options (PayPal, Affirm, promo codes) and perceived long‑term value of products. A small number of reviews point to minor website or marketing friction — for example, colour selection steps and discount code rules — so check promo terms and ordering fields before checkout. For consumers seeking replacement parts or durable ergonomic equipment, contacting Humanscale support is commonly recommended for part confirmation and guidance.
Examples from available reviews (Feb 2017 – Feb 2026).
Prompt helpful customer service with follow-through on parts.
“Prompt customer service reply; followthrough with seeking parts info;”
Confusion over discount code application led to frustration and unsubscribing.
“I now have to unsubscribe from all your marketing, which takes more time!”
Monitor arm performed well, smaller footprint and sturdy after adjustments.
“This is one of those products that reminds me that you do get what you paid for.”
Able to buy replacement arm pads; received shipping promo and positive service.
“I am so glad we are able to purchase replacement arm pads for our aged chairs.”
Reviewers consistently cite prompt, helpful customer service and timely follow‑up for parts, with named representatives praised for assistance.
Customers note affordable replacement parts, promo codes and financing options; several state products feel worth the price for longevity.
Most reviewers report straightforward online ordering and easy checkout; a few mention friction around colour selection or discount application.
Reviews describe durable chairs, stable monitor arms and available replacement parts, with one comment requesting clearer product specifications.
Customers praise clear, timely email responses and specific instructions for parts; one reviewer raised concern about marketing/discount clarity.
Overall feedback is positive: repeat buyers, easy repairs and satisfaction with product longevity and the support provided.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · Quotes shortened · As of: February 2026
Fantastic experience; company stands behind products over many years.
“My experience with Humanscale has been fantastic.”
Monitor stand arrived scratched and used; long delivery and return requested.
“it arrived looking used, scratched, and dinged.”
Customer service guided the reviewer to find the correct item and order.
“CUSTOMER SERVICE WALKED ME THROUGH TO FIND CORRECT ITEM & TO PLACE ORDER”
Reviewer praises the company's products and customer support.
“Excellent company with great products and top-notch customer support. Thank you.”
Shipment delayed multiple times; reviewer criticises website clarity.
“the shipment has been delayed three times”
Received great support and helpful advice from the company.
“Great support and advice thanks!”
Phone support with Mike was smooth and guided the website order.
“He knew exactly what I was looking for and guided me patiently through the website order.”
Easy website; products are expensive but viewed as long-lasting value.
“they are expensive but you only buy them once.”
Presales support answered questions quickly to ensure product suitability.
“Presales Support was great. I was able to get all my questions answered quickly to make sure what I ordered would work in my office.”
The website was easy to navigate and use.
“Easy to navigate website”
Ordered an expensive chair which never arrived; company failed to resolve.
“I ordered a $3k+ chair, it never arrived.”
Ordered an expensive chair which never arrived; experience declined.
“I ordered a $3k+ chair, it never arrived.”
Purchase process was easy and straightforward.
“Easy purchase”
Offers a good range of replacement parts at reasonable prices.
“Good range of replacement parts and reasonable prices”
Chairs are expensive but comfortable, well made and durable.
“they are incredibly comfortable & well made.”
Support was excellent; reviewer will comment after installing the product.
“SUPPORT WAS EXCELLENT AND AFTER I INSTALL THE PRODUCT WILL PROVIDE COMMENT AGAIN”
Lack of shipping information and slow support contact caused concern.
“I don't like not knowing when it will ship or arrive”
The website was easy to work with.
“easy website to work with”
Overall good interface and clear product descriptions.
“Overall good interfave and clear product descriptions”
Purchase experience was great with an easy, fast checkout.
“Great experience with the purchase easy and fast checkout.”
Found items easily and received a discount code promptly.
“was easy to find what I needed and discount code was provided right away to use.”
No email responses twice; needed a phone call for answers.
“Never got an email response on 2 occasions.”
Chat function was very quick and helpful.
“The chat functions is fantastic! Very quick and helpful!”
Float desk's lift mechanism failed repeatedly; reviewer advises against it.
“The raise mechanism simply goes kaput after a few years.”
Company kindly sent free replacement arm pads for an old chair.
“without charge--sent me two new replacement arm pads.”
Prompt helpful customer service with follow-through on parts.
“Prompt customer service reply; followthrough with seeking parts info;”
Reviewer had a great experience and hopes improved cable management.
“great experience...hopefully helps my cable management.”
Customer service confirmed which replacement part to purchase by email.
“The customer service email confirming which part I needed to purchase.”
Timely, helpful follow-up providing specific replacement part instructions.
“Great follow-up for correct replacement part info.”
Repeat buyer found the checkout quick and easy.
“checkout was quick and easy!”
Customer service provided necessary details, but product height should be stated.
“Customer service was excellent, they sent me all the necessary details and links I needed.”
Positive overall experience with great service and comfortable chairs.
“Service is great! The Chairs are awesome!”
Able to buy replacement arm pads; received shipping promo and positive service.
“I am so glad we are able to purchase replacement arm pads for our aged chairs.”
Found affordable replacement parts and convenient Affirm checkout.
“Had the parts I needed to repair my chair, at an affordable price.”
Service completed satisfactorily; job done well.
“good job done”
Website was generally easy to use but colour selection was unclear.
“but had to Google it to find out how to select.”
Quick response made obtaining the correct part easy.
“Thanks for responding so quickly and making it easy to get the correct part I needed.”
Ordering the necessary part was very easy and straightforward.
“Easy breezy ordering of necessary part.”
Praises Humanscale design, longevity, and willingness to buy again.
“I absolutely LOVE Humanscale design and technology!”
Clear website enabled easy ordering and offered good value.
“Clear website enabling easy ordering and good value.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Humanscale is an ergonomic furniture and workstation solutions company known for office chairs, monitor arms, task lighting and related accessories. It sells products and replacement parts through direct channels and dealers, often providing customer support for repairs and part selection. Professionals and organisations commonly choose Humanscale for ergonomics, design and long‑term durability when specifying office furnishings.