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We Collect & Analyse Reviews

Humanscale
Experiences & Reviews

Humanscale is an ergonomic furniture and workstation solutions company known for office chairs, monitor arms, task lighting and related accessories. It sells products and replacement parts through direct channels and dealers, often providing customer support for repairs and part selection. Professionals and organisations commonly choose Humanscale for ergonomics, design and long‑term durability when specifying office furnishings.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 100%
Latest Review 19d
Overall Rating
4.9

Our Analysis

🎯

Service quality

Reviewers consistently cite prompt, helpful customer service and timely follow‑up for parts, with named representatives praised for assistance.

Share
17%
Strong
💰

Value for money

Customers note affordable replacement parts, promo codes and financing options; several state products feel worth the price for longevity.

Share
15%
Strong
⚡

User experience

Most reviewers report straightforward online ordering and easy checkout; a few mention friction around colour selection or discount application.

Share
21%
Strong
🔧

Product quality

Reviews describe durable chairs, stable monitor arms and available replacement parts, with one comment requesting clearer product specifications.

Share
13%
Strong
📞

Communication

Customers praise clear, timely email responses and specific instructions for parts; one reviewer raised concern about marketing/discount clarity.

Share
12%
Strong
⭐

Overall experience

Overall feedback is positive: repeat buyers, easy repairs and satisfaction with product longevity and the support provided.

Share
21%
Strong

View all 20 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

L
Lawrence King
trustpilot.com Sep 30, 2025

Prompt customer service reply and more ...

Prompt customer service reply; followthrough with seeking parts info...

j
james adame
trustpilot.com Sep 30, 2025

great experience..

great experience... hopefull...

S
Steven Chaby
trustpilot.com Sep 30, 2025

The customer service email confirming…

The customer service email confirmi...

L
Laura N
trustpilot.com Sep 30, 2025

Great follow-up for correct replacement…

Great follow-up for correct replacement part info. Very timely. Helpfu...

W
William Carlson
trustpilot.com Sep 30, 2025

Have bought from Humanscale before

Have bought from Humanscale befo...

S
Soeurlune
trustpilot.com Sep 30, 2025

Customer service was excellent

Customer service was excellent, they sent me all the necessary details and links I needed. I would say that it would be beneficial to state w...

y
yuzo Kanase
trustpilot.com Sep 30, 2025

Service is great

Service is great! The Chairs are aw...

L
Linda Ford
trustpilot.com Sep 30, 2025

Humanscale is awesome

Humanscale is awesome. We purchased 15+ Liberty Chairs in 2012 and a few more over the years. I am so glad we are able to purchase replacement arm pad...

A
Anthony Hanlon
trustpilot.com Sep 30, 2025

Had the parts I needed to repair my…

Had the parts I needed to repair my chair, at an affordable price. Checkout was great...

V
Varand
trustpilot.com Sep 30, 2025

good job done

...

C
Charlotte Stevenson
trustpilot.com Sep 30, 2025

most everything was easy to figure out

most everything was easy to figure out, except my color option, as I only wanted a b...

C
Craig Ward
trustpilot.com Sep 30, 2025

Thanks for responding so quickly and…

Thanks for responding so quickly and makin...

A
Andrea Hein
trustpilot.com Sep 30, 2025

Easy breezy ordering of necessary part.

Easy breezy orderin...

B
Bette Rothstein
trustpilot.com Sep 30, 2025

I absolutely LOVE Humanscale design and…

I absolutely LOVE Humanscale design and technology! I plan to buy a new office chair next. I bought their new NOVA desk lamp to replace an old, out of...

S
Simon White
trustpilot.com Sep 30, 2025

Clear website enabling easy ordering…

Clear website enabling eas...

L
Liz Roosa Millar
trustpilot.com Sep 30, 2025

I feel tricked into subscribing for your marketing!

Everything was good until I tried to add the 10% discount code I was told I would get for signing up to your marketing -- in email and text. You shoul...

r
rc
trustpilot.com Sep 30, 2025

the customer service rep luis was…

the customer service...

M
Monica Stone
trustpilot.com Sep 30, 2025

Great costumer service

Great costumer service, tha...

J
James C
trustpilot.com Sep 30, 2025

Easy

...

D
Dave Carroll
trustpilot.com Sep 30, 2025

This is my 3rd human scale monitor…

This is my 3rd human scale monitor solution and while it was different the the others. It has not disappointed. I like how they have made the footprin...

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Conclusion

Reviewers highlight consistent, prompt customer support and easy access to replacement parts, making repairs straightforward. Multiple comments note financing and promo options (PayPal, Affirm, promo codes) and perceived long‑term value of products. A small number of reviews point to minor website or marketing friction — for example, colour selection steps and discount code rules — so check promo terms and ordering fields before checkout. For consumers seeking replacement parts or durable ergonomic equipment, contacting Humanscale support is commonly recommended for part confirmation and guidance.