Reviewers praise Humanscale for ergonomic design, comfortable chairs, and a quick, straightforward online buying process. Many customers also point to fast chat support and clear presales help with parts and products. Others describe damaged deliveries, missed shipments, and warranty or service cases that never get resolved. Overall, the feedback splits between smooth purchases and major post-sale issues.
Examples from available reviews (Feb 2017 – Mar 2026).
Ordered an expensive chair which never arrived; company failed to resolve.
“I ordered a $3k+ chair, it never arrived.”
Float desk's lift mechanism failed repeatedly; reviewer advises against it.
“The raise mechanism simply goes kaput after a few years.”
Timely, helpful follow-up providing specific replacement part instructions.
“Great follow-up for correct replacement part info.”
Purchase experience was great with an easy, fast checkout.
“Great experience with the purchase easy and fast checkout.”
Many reviewers describe customer service as responsive and helpful, with clear follow-through on replacement parts. Several mention presales advice, named representatives, and free parts for older chairs. Another group reports the opposite: no responses, denied warranty claims, and returns that remain unresolved.
Several reviewers say the higher prices feel acceptable because the products seem comfortable and built to last. Others mention affordable replacement parts, discount codes, and flexible checkout options that make the purchase feel like a better deal. A smaller number call it poor value when items arrive damaged or fail soon after purchase.
Most reviewers find the website easy to use, with quick checkout and a helpful chat feature. Some say colour selection can be unclear and that they sometimes need to call for answers. These usability issues come up less often than the positive notes about buying online.
Many reviews highlight comfortable chairs, sturdy monitor arms, and solid construction. Recurring complaints point to mechanical failures, incorrect dimensions, and brittle plastic parts that break. These quality concerns show up across desks, chairs, arms, and lamps.
Reviewers often praise fast chat responses and confirmation emails that help them choose the right parts. Others report shipping delays, emails that go unanswered, phone-number problems, and confusing shipping details. Confusion around marketing or discount codes appears too, but less often.
Reviews split sharply between smooth purchases with helpful support and cases involving delivery problems, defects, or warranty disputes that never get resolved. Positive comments focus on easy ordering, parts support, and comfort. Negative comments focus on post-sale service breakdowns and product issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · Quotes shortened · As of: March 2026
Fantastic experience; company stands behind products over many years.
“My experience with Humanscale has been fantastic.”
Monitor stand arrived scratched and used; long delivery and return requested.
“it arrived looking used, scratched, and dinged.”
Customer service guided the reviewer to find the correct item and order.
“CUSTOMER SERVICE WALKED ME THROUGH TO FIND CORRECT ITEM & TO PLACE ORDER”
Reviewer praises the company's products and customer support.
“Excellent company with great products and top-notch customer support. Thank you.”
Shipment delayed multiple times; reviewer criticises website clarity.
“the shipment has been delayed three times”
Received great support and helpful advice from the company.
“Great support and advice thanks!”
Phone support with Mike was smooth and guided the website order.
“He knew exactly what I was looking for and guided me patiently through the website order.”
Easy website; products are expensive but viewed as long-lasting value.
“they are expensive but you only buy them once.”
Presales support answered questions quickly to ensure product suitability.
“Presales Support was great. I was able to get all my questions answered quickly to make sure what I ordered would work in my office.”
The website was easy to navigate and use.
“Easy to navigate website”
Ordered an expensive chair which never arrived; company failed to resolve.
“I ordered a $3k+ chair, it never arrived.”
Ordered an expensive chair which never arrived; experience declined.
“I ordered a $3k+ chair, it never arrived.”
Purchase process was easy and straightforward.
“Easy purchase”
Offers a good range of replacement parts at reasonable prices.
“Good range of replacement parts and reasonable prices”
Chairs are expensive but comfortable, well made and durable.
“they are incredibly comfortable & well made.”
Support was excellent; reviewer will comment after installing the product.
“SUPPORT WAS EXCELLENT AND AFTER I INSTALL THE PRODUCT WILL PROVIDE COMMENT AGAIN”
Lack of shipping information and slow support contact caused concern.
“I don't like not knowing when it will ship or arrive”
The website was easy to work with.
“easy website to work with”
Overall good interface and clear product descriptions.
“Overall good interfave and clear product descriptions”
Purchase experience was great with an easy, fast checkout.
“Great experience with the purchase easy and fast checkout.”
Found items easily and received a discount code promptly.
“was easy to find what I needed and discount code was provided right away to use.”
No email responses twice; needed a phone call for answers.
“Never got an email response on 2 occasions.”
Chat function was very quick and helpful.
“The chat functions is fantastic! Very quick and helpful!”
Float desk's lift mechanism failed repeatedly; reviewer advises against it.
“The raise mechanism simply goes kaput after a few years.”
Company kindly sent free replacement arm pads for an old chair.
“without charge--sent me two new replacement arm pads.”
Prompt helpful customer service with follow-through on parts.
“Prompt customer service reply; followthrough with seeking parts info;”
Reviewer had a great experience and hopes improved cable management.
“great experience...hopefully helps my cable management.”
Customer service confirmed which replacement part to purchase by email.
“The customer service email confirming which part I needed to purchase.”
Timely, helpful follow-up providing specific replacement part instructions.
“Great follow-up for correct replacement part info.”
Repeat buyer found the checkout quick and easy.
“checkout was quick and easy!”
Customer service provided necessary details, but product height should be stated.
“Customer service was excellent, they sent me all the necessary details and links I needed.”
Positive overall experience with great service and comfortable chairs.
“Service is great! The Chairs are awesome!”
Able to buy replacement arm pads; received shipping promo and positive service.
“I am so glad we are able to purchase replacement arm pads for our aged chairs.”
Found affordable replacement parts and convenient Affirm checkout.
“Had the parts I needed to repair my chair, at an affordable price.”
Service completed satisfactorily; job done well.
“good job done”
Website was generally easy to use but colour selection was unclear.
“but had to Google it to find out how to select.”
Quick response made obtaining the correct part easy.
“Thanks for responding so quickly and making it easy to get the correct part I needed.”
Ordering the necessary part was very easy and straightforward.
“Easy breezy ordering of necessary part.”
Praises Humanscale design, longevity, and willingness to buy again.
“I absolutely LOVE Humanscale design and technology!”
Clear website enabled easy ordering and offered good value.
“Clear website enabling easy ordering and good value.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Humanscale designs and makes ergonomic office furniture and work tools aimed at comfort and adjustability. Its lineup includes task chairs, monitor arms, sit‑stand desks, task lighting, and replacement parts. The company sells online, through showrooms, and via business-to-business channels for commercial and home office fit-outs. Engineers and designers create adjustable mechanisms, materials, and accessories meant for long-term daily use.