Customer feedback for House of Malt shows a clear pattern: many buyers praise rapid dispatch, careful packaging and responsive staff, which supports repeat purchases. Reviewers often mention accurate product descriptions and competitive pricing as positives. However, recurring negative reports relate to third‑party courier failures, occasional delivery delays and some instances of no reply from support. For prospective buyers: check advertised delivery windows, retain order emails and contact support promptly if issues arise, as several customers obtained satisfactory resolutions after follow‑up.
Examples from available reviews (Feb 2023 – Feb 2026).
Prompt, well-packaged delivery and user-friendly site with competitive prices.
“the experience was exceptional.”
Promised 2-3 day delivery but experienced delays and poor communication.
“promised delivery in 2-3 days”
Product was good but courier damaged delivery, later resolved by customer service.
“The actual product was very good.”
Browsing experience was poor and product not appealing.
“I didn't enjoy the browsing experience on their website.”
Most reviewers praise fast dispatch, careful packaging and helpful staff; a minority report courier delays or missed deliveries that required intervention.
A small number of reviewers note competitive or reasonable prices and flexible payment options; value comments are limited in number.
Several customers find the website and checkout clear, with accurate product descriptions; a few users report poor browsing or navigation experiences.
Many reviewers report bottles arriving in good condition and matching descriptions; isolated reports cite cork breakage or packaging damage on arrival.
Some customers describe quick, helpful replies and problem resolution; others report no reply or contradictory messages around delivery timing.
Overall, most reviewers express satisfaction with range, delivery speed and customer care, while a noticeable minority experienced delivery or communication problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Orders dispatched and delivered much faster than expected.
“dispatched & received within two days again.”
Cork broke off inside the bottle, ruining the present.
“the top of the cork away, leaving the rest of it in the bottle!”
Delivery delayed six days with no replies and voicemail full.
“I have been waiting for my delivery now for 6 days and still hasn’t arrived”
Wide whisky selection, easy site, quick and perfect delivery.
“House of Malt is amazing!”
Good selection and super fast delivery with bottles in excellent condition.
“Great choice & super fast delivery. Placed order at 4pm yesterday my 2 bottles of Scotch arrived in excellent condition (as always) at 11:10 this morning. Very good company to deal with”
Ordered late Saturday and delivery arrived quickly.
“Great service”
Whisky description matched and delivery was on time.
“The description of the whiskey I bought was spot on and delivered on time”
I recently purchased a few bottles of whisky from House of Malt and I must say that the experience was exceptional. The website boasts an impressive range of single malts, gins, vodkas, rums and other fine spirits to choose from.
The purchasing process was very user-friendly with detailed product descriptions and images that helped me to make informed decisions about what to order. Moreover, the prices were competitive compared to similar online retailers I had previously visited.
When my package arrived, it was very well-packaged and there were no damages or breakages during transit. Shipping was prompt with express UK-wide delivery as promised on their website making the whole process hassle-free.
Overall, I am impressed by House of Malt's customer service - they have clearly placed a high emphasis on providing quality products at good value for money whilst maintaining excellent service throughout every stage in your buying journey!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
House of Malt is an online retailer specialising in whiskies and other spirits. The site typically lists single malts, gins, vodkas, rums and specialist bottles, and provides online checkout and UK delivery options. Product pages commonly include descriptions and images, and the shop accepts multiple payment methods. This summary aims to help consumers quickly assess customer feedback on delivery, product condition and customer service.