Many customers mention quick dispatch, careful packaging, and staff who help when problems come up. Repeat issues include courier mishaps, late deliveries, and low response rates. A few report product faults such as the wrong engraving, broken seals, or cork fragments. Several shoppers also point to competitive pricing and a broad whisky range.
Examples from available reviews (Feb 2023 – Mar 2026).
Order arrived on time and was very well packaged.
“Excellent, arrived on time and very well packaged.”
House of Malt resolved a courier issue with caring customer service.
“Thank you Jordan Harris- Williams for your care and kindness in getting this resolved.”
Engraving had wrong name and issue wasn't satisfactorily resolved.
“they managed to engrave the wrong name on the bottle.”
Multiple contact attempts ignored and website failed to place orders.
“Will not answer email phone or insta”
Positive comments focus on fast order handling and staff stepping in to sort out courier issues. Several reviewers mention quick replacements or refunds, along with personal help. A smaller number describe major service breakdowns, with mistakes left unresolved or refunds not fully paid.
Customers often point to competitive prices and occasional discounts. Reviewers also mention flexible payment options and what they see as good deals on sought-after bottles. Complaints about poor value come up rarely.
Many describe a straightforward website and a wide range that makes ordering quick. A minority mention clunky browsing, checkout glitches, or uncertainty after buying. Delivery problems tend to worsen the overall buying experience.
Several reviewers praise the whisky’s flavour and say descriptions match what arrived. A few report damaged bottles, broken corks, incorrect engraving, or seals that looked opened. These issues show up less often than positive remarks about quality.
A noticeable set of complaints focuses on emails going unanswered, slow replies, and problems reaching voicemail. Others describe clear, helpful contact and name staff who fixed issues. Positive notes about communication appear, but less often than negative ones.
Overall feedback trends positive, with many five-star reviews citing quick delivery, solid packing, and good selection. Ratings split because some low-score experiences link to courier problems and missing replies. Those cases draw the strongest criticism.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026
Orders dispatched and delivered much faster than expected.
“dispatched & received within two days again.”
Cork broke off inside the bottle, ruining the present.
“the top of the cork away, leaving the rest of it in the bottle!”
Delivery delayed six days with no replies and voicemail full.
“I have been waiting for my delivery now for 6 days and still hasn’t arrived”
Wide whisky selection, easy site, quick and perfect delivery.
“House of Malt is amazing!”
Good selection and super fast delivery with bottles in excellent condition.
“Great choice & super fast delivery. Placed order at 4pm yesterday my 2 bottles of Scotch arrived in excellent condition (as always) at 11:10 this morning. Very good company to deal with”
Ordered late Saturday and delivery arrived quickly.
“Great service”
Whisky description matched and delivery was on time.
“The description of the whiskey I bought was spot on and delivered on time”
I recently purchased a few bottles of whisky from House of Malt and I must say that the experience was exceptional. The website boasts an impressive range of single malts, gins, vodkas, rums and other fine spirits to choose from.
The purchasing process was very user-friendly with detailed product descriptions and images that helped me to make informed decisions about what to order. Moreover, the prices were competitive compared to similar online retailers I had previously visited.
When my package arrived, it was very well-packaged and there were no damages or breakages during transit. Shipping was prompt with express UK-wide delivery as promised on their website making the whole process hassle-free.
Overall, I am impressed by House of Malt's customer service - they have clearly placed a high emphasis on providing quality products at good value for money whilst maintaining excellent service throughout every stage in your buying journey!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
House of Malt is an online retailer focused on whisky and other spirits. Product pages include tasting notes, age statements, and ABV details so buyers can compare bottlings. Orders go through an online checkout that accepts major payment methods and offers account features. Bottles ship by tracked couriers to customers in the UK and overseas.