Customer feedback for House of Malt shows a clear pattern: many buyers praise rapid dispatch, careful packaging and responsive staff, which supports repeat purchases. Reviewers often mention accurate product descriptions and competitive pricing as positives. However, recurring negative reports relate to third‑party courier failures, occasional delivery delays and some instances of no reply from support. For prospective buyers: check advertised delivery windows, retain order emails and contact support promptly if issues arise, as several customers obtained satisfactory resolutions after follow‑up.
Examples from available reviews (Feb 2023 – Feb 2026).
Prompt, well-packaged delivery and user-friendly site with competitive prices.
“the experience was exceptional.”
Promised 2-3 day delivery but experienced delays and poor communication.
“promised delivery in 2-3 days”
Product was good but courier damaged delivery, later resolved by customer service.
“The actual product was very good.”
Browsing experience was poor and product not appealing.
“I didn't enjoy the browsing experience on their website.”
Most reviewers praise fast dispatch, careful packaging and helpful staff; a minority report courier delays or missed deliveries that required intervention.
A small number of reviewers note competitive or reasonable prices and flexible payment options; value comments are limited in number.
Several customers find the website and checkout clear, with accurate product descriptions; a few users report poor browsing or navigation experiences.
Many reviewers report bottles arriving in good condition and matching descriptions; isolated reports cite cork breakage or packaging damage on arrival.
Some customers describe quick, helpful replies and problem resolution; others report no reply or contradictory messages around delivery timing.
Overall, most reviewers express satisfaction with range, delivery speed and customer care, while a noticeable minority experienced delivery or communication problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Packing and delivery were first class for a thank-you gift.
“The packing and delivery was first class as expected”
Customer service quickly sorted delivery mishap and sent free replacement.
“they sorted out a delivery mishap immediately”
Courier fault was swiftly resolved with prompt communication.
“it was sorted out in no time”
Received refund but left out return postage, costing customer £66.19.
“I did get a refund of £675.26 I paid around £700 for my order.”
Fast delivery and great service.
“Fast delivery. Great service.”
Good prices with prompt delivery and great service.
“Good prices -prompt delivery - great service”
Engraving had wrong name and issue wasn't satisfactorily resolved.
“they managed to engrave the wrong name on the bottle.”
Bottle despatched promptly, well wrapped, and reasonably priced.
“despatched very promptly, wrapped in a protective casing”
Bottle sent to wrong address, seal broken, and company did not respond.
“unfortunately the bottle seal was broken.”
Delivery was poor but assistance improved the situation.
“Delivery not so good but assistance helped”
Consistently great service with quick deliveries and bargains.
“I always get great service from house of malt.”
Happy with service, packaging and communication; will use again.
“Very happy with the service I get from house of malt”
Reviewer praised the whisky, service and price.
“Excellent whisky, service & price”
Good provider with excellent products and reliable delivery.
“very good provider, excellent products, reliable delivery.”
Easy website, wide range, reasonable prices and excellent service.
“A very easy website to navigate with a vast range of spirits at reasonable prices”
Malt had a fabulous, lovely and warm taste.
“The malt I ordered as a fabulous taste lovely and warm going down.”
Good service and quality product at a reasonable price.
“very good service quality product at a reasonable price.”
Resolved a problem that was not the company's fault.
“Had a problem which was not their fault and they have resolved it.”
Order arrived on time and was very well packaged.
“Excellent, arrived on time and very well packaged.”
Quick response and timely delivery; Lagavulin was great.
“Excellent as usual, quick response to my order and timely delivery, the Lagavulin was great also !!!”
Quick and efficient service; will purchase again from wide selection.
“A very quick and efficient service from the hous of malt. Will purchase again from their wide selection of whisky.”
Multiple contact attempts ignored and website failed to place orders.
“Will not answer email phone or insta”
Lack of post-purchase communication and a ten-day delivery delay.
“lack of communication after purchase made me look at bank account to ensure that I had completed purchase.”
Order arrived upside down and returns were refused.
“Firstly arrived upside down”
Competitive range and prices undermined by poor courier and communication.
“their delivery service with evri lets them down as well as their lack of communication”
Honest, dependable company with good communication and competitive prices.
“Good communication and very competitive prices I will happily use again.”
Paid for next day delivery but driver failed to deliver.
“paid for next day delivery and it was schedule 2 days later for delivery”
Quick delivery and impressive packaging for first order.
“quick delivery and im very impressed with the packaging.”
Promised 2-3 day delivery but experienced delays and poor communication.
“promised delivery in 2-3 days”
Excellent service and helpful support after order error.
“Excellent service and incredibly helpful when I made an error on my order.”
House of Malt resolved a courier issue with caring customer service.
“Thank you Jordan Harris- Williams for your care and kindness in getting this resolved.”
Product was good but courier damaged delivery, later resolved by customer service.
“The actual product was very good.”
House of Malt ignored cancellation requests and failed to reply.
“astonishingly they blanked me.”
Company promptly replaced a damaged lid free of charge.
“without hesitation they shipped out a lid free of charge”
Wide range and order arrived carefully packaged within 24 hours.
“House of Malt had a wide range of products to choose from and exactly what I needed.”
Found competitive price, flexible payments, and fast delivery.
“One of the best prices I found for the whiskey i wanted.”
Quickly fixed ordering error and delivered well-packaged bottle.
“received a very quick reply telling me they'd fixed everything.”
Browsing experience was poor and product not appealing.
“I didn't enjoy the browsing experience on their website.”
Reasonable price and great delivery.
“The price is very reasonable and the delivery is great”
Reviewer reported great service from House of Malt.
“Great service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
House of Malt is an online retailer specialising in whiskies and other spirits. The site typically lists single malts, gins, vodkas, rums and specialist bottles, and provides online checkout and UK delivery options. Product pages commonly include descriptions and images, and the shop accepts multiple payment methods. This summary aims to help consumers quickly assess customer feedback on delivery, product condition and customer service.