Reviews Analysed
21
We Collect & Analyse Reviews
House of Malt
Experiences & Reviews
House of Malt is an online retailer specialising in whiskies and other spirits. The site typically lists single malts, gins, vodkas, rums and specialist bottles, and provides online checkout and UK delivery options. Product pages commonly include descriptions and images, and the shop accepts multiple payment methods. This summary aims to help consumers quickly assess customer feedback on delivery, product condition and customer service.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
30d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Most reviewers praise fast dispatch, careful packaging and helpful staff; a minority report courier delays or missed deliveries that required intervention.
Share
Strong
29%
💰
Value for money
A small number of reviewers note competitive or reasonable prices and flexible payment options; value comments are limited in number.
Share
Mixed
4%
⚡
User experience
Several customers find the website and checkout clear, with accurate product descriptions; a few users report poor browsing or navigation experiences.
Share
Strong
7%
🔧
Product quality
Many reviewers report bottles arriving in good condition and matching descriptions; isolated reports cite cork breakage or packaging damage on arrival.
Share
Strong
16%
📞
Communication
Some customers describe quick, helpful replies and problem resolution; others report no reply or contradictory messages around delivery timing.
Share
Mixed
13%
⭐
Overall experience
Overall, most reviewers express satisfaction with range, delivery speed and customer care, while a noticeable minority experienced delivery or communication problems.
Share
Strong
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
Exceptional Range With Competitive Prices
"I recently purchased a few bottles of whisky from House of Malt and I must say that the experience was exceptional. The website boasts an impressive range of single malts, gins, vodkas, rums and other fine spirits to choose from. The purchasing process was very user-friendly with detailed product descriptions and images that helped me to make informed decisions about what to order. Moreover, the prices were competitive compared to similar online retailers I had previously visited. When my package arrived, it was very well-packaged and there were no damages or breakages during transit. Shipping was prompt with express UK-wide delivery as promised on their website making the whole process hassle-free. Overall, I am impressed by House of Malt's customer service - they have clearly placed a high emphasis on providing quality products at good value for money whilst maintaining excellent service throughout every stage in your buying journey!"
Monahan
Collected.reviews
Feb 17, 2023
Featured for: Broad positive on service, product, value
False promises, lies , blame, delays bad all round
"Ordered 2 bottles after receiving an email, promised delivery in 2-3 days, after 3 days I noticed my order was still processing so emailed asking what..."
Ian Pritchard
Trustpilot
Sep 30, 2025
Featured for: Complaint about delivery, poor communication
The actual product was good but they were let down by the courier
"The actual product was very good. However, I emailed them advising them about the courier service (Evri). Their courier had made no attempt to deliver..."
Mike Harrop
Trustpilot
Sep 30, 2025
Featured for: Product good; courier damage then resolved
I didn't enjoy the browsing experience…
"I didn't enjoy the browsing experience on their website. And when I..."
Tabitha Richards
Trustpilot
Sep 30, 2025
Featured for: Negative browsing experience, won't reorder
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Andy morris-roberts
trustpilot.com
Sep 30, 2025
Just received my first bottle from…
Just received my first bottle from house of malt, quick delivery and im very impress...
I
Ian Pritchard
trustpilot.com
Sep 30, 2025
False promises, lies , blame, delays bad all round
Ordered 2 bottles after receiving an email, promised delivery in 2-3 days, after 3 days I noticed my order was still processing so emailed asking what...
A
Angus
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service and incredibly help...
S
Sarah Ringsell
trustpilot.com
Sep 30, 2025
Outstanding service
I had an issue with the courier in delivering my purchase and wasn't able to speak to a human. When I went back to House o...
M
Mike Harrop
trustpilot.com
Sep 30, 2025
The actual product was good but they were let down by the courier
The actual product was very good. However, I emailed them advising them about the courier service (Evri). Their courier had made no attempt to deliver...
C
Calum McRoberts
trustpilot.com
Sep 30, 2025
Lasting Impression
I placed my first order with House of Malt and received confirmation of my order and that Evri would deliver my parcel. Evri failed to deliver on the...
L
LongtimeBear
trustpilot.com
Sep 30, 2025
Really impressed with Customer Service
Really impressed. My first order with House of Malt - bought a bottle of Benrinnes 21 y/o. I planned to keep it in a collection, so was slightly disap...
J
Jenna Thompson
trustpilot.com
Sep 30, 2025
House of Malt had a wide range of…
House of Malt had a wide range of products to choose from and exactly what I needed. I placed my order and it ar...
M
Mol
trustpilot.com
Sep 30, 2025
Great service
One of the best prices I found for the whiskey i wanted. Choices to pay by klarna or Pay...
T
TREVOR HALL
trustpilot.com
Sep 30, 2025
Delighted New Customer
I'm a first time customer and made an error when ordering. I sent an email to the sales office and received a very quick reply telling me t...
T
Tabitha Richards
trustpilot.com
Sep 30, 2025
I didn't enjoy the browsing experience…
I didn't enjoy the browsing experience on their website. And when I...
L
Laud Yeboah-Afari
trustpilot.com
Sep 30, 2025
The price is very reasonable and the…
The price is very reasonabl...
P
Peter
trustpilot.com
Sep 30, 2025
Great service
...
C
Clair Bennett
trustpilot.com
Sep 30, 2025
Fast dispatch & delivery, even via the standard delivery option.
My second time ordering with House of Malt & both orders arrived far earlier than expected, within two days on the standard delivery option. I wasn't...
B
Brian22
trustpilot.com
Sep 30, 2025
Dsappointing
I bought a bottle of whisky for Christmas, for my wife. She opened it on Christmas Day and the top of the cork away,...
T
Tracey Moore
trustpilot.com
Sep 30, 2025
Items not received
I have been waiting for my delivery now for 6 days and still hasn’t arrived, I have tried to contact them by email and they haven’t repl...
M
Megan Mccabe
trustpilot.com
Sep 30, 2025
House of Malt is amazing
House of Malt is amazing! So many whiskies, I could spend hours just browsing. The site’s super simple, a...
J
Jonathan Hackney
trustpilot.com
Sep 30, 2025
Great choice & super fast delivery.
Great choice & super fast delivery. Placed order at 4pm yesterday my 2 bottles of Scotch arr...
J
Jooste
trustpilot.com
Sep 30, 2025
Great service I ordered late Saturday…
Great service I ordered late Saturday night and...
J
Jason Parkes
trustpilot.com
Sep 30, 2025
The description of the whiskey I bought…
The description of the whiskey I boug...
Conclusion
Customer feedback for House of Malt shows a clear pattern: many buyers praise rapid dispatch, careful packaging and responsive staff, which supports repeat purchases. Reviewers often mention accurate product descriptions and competitive pricing as positives. However, recurring negative reports relate to third‑party courier failures, occasional delivery delays and some instances of no reply from support. For prospective buyers: check advertised delivery windows, retain order emails and contact support promptly if issues arise, as several customers obtained satisfactory resolutions after follow‑up.