Many customers mention quick dispatch, careful packaging, and staff who help when problems come up. Repeat issues include courier mishaps, late deliveries, and low response rates. A few report product faults such as the wrong engraving, broken seals, or cork fragments. Several shoppers also point to competitive pricing and a broad whisky range.
Examples from available reviews (Feb 2023 – Mar 2026).
Order arrived on time and was very well packaged.
“Excellent, arrived on time and very well packaged.”
House of Malt resolved a courier issue with caring customer service.
“Thank you Jordan Harris- Williams for your care and kindness in getting this resolved.”
Engraving had wrong name and issue wasn't satisfactorily resolved.
“they managed to engrave the wrong name on the bottle.”
Multiple contact attempts ignored and website failed to place orders.
“Will not answer email phone or insta”
Positive comments focus on fast order handling and staff stepping in to sort out courier issues. Several reviewers mention quick replacements or refunds, along with personal help. A smaller number describe major service breakdowns, with mistakes left unresolved or refunds not fully paid.
Customers often point to competitive prices and occasional discounts. Reviewers also mention flexible payment options and what they see as good deals on sought-after bottles. Complaints about poor value come up rarely.
Many describe a straightforward website and a wide range that makes ordering quick. A minority mention clunky browsing, checkout glitches, or uncertainty after buying. Delivery problems tend to worsen the overall buying experience.
Several reviewers praise the whisky’s flavour and say descriptions match what arrived. A few report damaged bottles, broken corks, incorrect engraving, or seals that looked opened. These issues show up less often than positive remarks about quality.
A noticeable set of complaints focuses on emails going unanswered, slow replies, and problems reaching voicemail. Others describe clear, helpful contact and name staff who fixed issues. Positive notes about communication appear, but less often than negative ones.
Overall feedback trends positive, with many five-star reviews citing quick delivery, solid packing, and good selection. Ratings split because some low-score experiences link to courier problems and missing replies. Those cases draw the strongest criticism.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026
Packing and delivery were first class for a thank-you gift.
“The packing and delivery was first class as expected”
Customer service quickly sorted delivery mishap and sent free replacement.
“they sorted out a delivery mishap immediately”
Courier fault was swiftly resolved with prompt communication.
“it was sorted out in no time”
Received refund but left out return postage, costing customer £66.19.
“I did get a refund of £675.26 I paid around £700 for my order.”
Fast delivery and great service.
“Fast delivery. Great service.”
Good prices with prompt delivery and great service.
“Good prices -prompt delivery - great service”
Engraving had wrong name and issue wasn't satisfactorily resolved.
“they managed to engrave the wrong name on the bottle.”
Bottle despatched promptly, well wrapped, and reasonably priced.
“despatched very promptly, wrapped in a protective casing”
Bottle sent to wrong address, seal broken, and company did not respond.
“unfortunately the bottle seal was broken.”
Delivery was poor but assistance improved the situation.
“Delivery not so good but assistance helped”
Consistently great service with quick deliveries and bargains.
“I always get great service from house of malt.”
Happy with service, packaging and communication; will use again.
“Very happy with the service I get from house of malt”
Reviewer praised the whisky, service and price.
“Excellent whisky, service & price”
Good provider with excellent products and reliable delivery.
“very good provider, excellent products, reliable delivery.”
Easy website, wide range, reasonable prices and excellent service.
“A very easy website to navigate with a vast range of spirits at reasonable prices”
Malt had a fabulous, lovely and warm taste.
“The malt I ordered as a fabulous taste lovely and warm going down.”
Good service and quality product at a reasonable price.
“very good service quality product at a reasonable price.”
Resolved a problem that was not the company's fault.
“Had a problem which was not their fault and they have resolved it.”
Order arrived on time and was very well packaged.
“Excellent, arrived on time and very well packaged.”
Quick response and timely delivery; Lagavulin was great.
“Excellent as usual, quick response to my order and timely delivery, the Lagavulin was great also !!!”
Quick and efficient service; will purchase again from wide selection.
“A very quick and efficient service from the hous of malt. Will purchase again from their wide selection of whisky.”
Multiple contact attempts ignored and website failed to place orders.
“Will not answer email phone or insta”
Lack of post-purchase communication and a ten-day delivery delay.
“lack of communication after purchase made me look at bank account to ensure that I had completed purchase.”
Order arrived upside down and returns were refused.
“Firstly arrived upside down”
Competitive range and prices undermined by poor courier and communication.
“their delivery service with evri lets them down as well as their lack of communication”
Honest, dependable company with good communication and competitive prices.
“Good communication and very competitive prices I will happily use again.”
Paid for next day delivery but driver failed to deliver.
“paid for next day delivery and it was schedule 2 days later for delivery”
Quick delivery and impressive packaging for first order.
“quick delivery and im very impressed with the packaging.”
Promised 2-3 day delivery but experienced delays and poor communication.
“promised delivery in 2-3 days”
Excellent service and helpful support after order error.
“Excellent service and incredibly helpful when I made an error on my order.”
House of Malt resolved a courier issue with caring customer service.
“Thank you Jordan Harris- Williams for your care and kindness in getting this resolved.”
Product was good but courier damaged delivery, later resolved by customer service.
“The actual product was very good.”
House of Malt ignored cancellation requests and failed to reply.
“astonishingly they blanked me.”
Company promptly replaced a damaged lid free of charge.
“without hesitation they shipped out a lid free of charge”
Wide range and order arrived carefully packaged within 24 hours.
“House of Malt had a wide range of products to choose from and exactly what I needed.”
Found competitive price, flexible payments, and fast delivery.
“One of the best prices I found for the whiskey i wanted.”
Quickly fixed ordering error and delivered well-packaged bottle.
“received a very quick reply telling me they'd fixed everything.”
Browsing experience was poor and product not appealing.
“I didn't enjoy the browsing experience on their website.”
Reasonable price and great delivery.
“The price is very reasonable and the delivery is great”
Reviewer reported great service from House of Malt.
“Great service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
House of Malt is an online retailer focused on whisky and other spirits. Product pages include tasting notes, age statements, and ABV details so buyers can compare bottlings. Orders go through an online checkout that accepts major payment methods and offers account features. Bottles ship by tracked couriers to customers in the UK and overseas.