Reviews Analysed
21
We Collect & Analyse Reviews
Hotter Shoes
Experiences & Reviews
Hotter Shoes is a UK footwear retailer focused on comfort-oriented designs across casual and supportive styles. The brand sells through physical stores and direct channels, and customers commonly search for information on fit, durability, returns and delivery when comparing reviews.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
13d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Many reviews report helpful, attentive shop and phone staff; several describe poor in-store behaviour or unhelpful service in other cases.
Share
Mixed
16%
💰
Value for money
Several reviewers raise concerns about return postage deductions, discounted pricing and refund shortfalls, affecting perceived value for money.
Share
Weak
9%
⚡
User experience
Mixed reports on ordering and delivery: some praise quick despatch and delivery, others cite long shipping times and delayed refunds.
Share
Mixed
7%
🔧
Product quality
Product comments divide between comfortable, well-made shoes and reports of poor fit, stitching faults, leaking GORE‑TEX and sole disintegration.
Share
Weak
24%
📞
Communication
A small number of reviews report persistent unwanted catalogues and poor handling of opt-outs by the company.
Share
Weak
4%
⭐
Overall experience
Overall impressions range from satisfied repeat buyers praising comfort to multiple complaints about quality, returns and customer service.
Share
Weak
40%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
They will send you junk mail forever…
"They will send you junk mail forever and there is no way to get them to stop. When phoning their customer service they will deny having any record of..."
Alex
Trustpilot
Sep 30, 2025
Featured for: Persistent junk mail complaint
The sales operative was alert and…
"The sales operative was alert and helpful and secured a wanted item due to quick think..."
Mrs. A. Cox
Trustpilot
Sep 30, 2025
Featured for: Helpful sales and fast delivery
I enordered the coral sandals which cost…
"I ordered the coral sandals which cost £63.75. They were a terrible state when I received them, all faded and stitching coming out. I immediately rang..."
Lesley Gardner
Trustpilot
Sep 30, 2025
Featured for: Damaged goods and refund deduction
Absolutely disgusting customer service…
"Absolutely disgusting customer service in the Canterbury store. Shoes shoved into my fiancée’s chest by a member of staff, whispering while we were pr..."
The truth
Trustpilot
Sep 30, 2025
Featured for: Aggressive in-store staff report
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Colin Teece
trustpilot.com
Sep 30, 2025
Kerry , patience of a saint
We were in Eastbourne with my aunt and she wanted to go to hotter shoes in Eastbourne shopping centre , well my aunt is not the easiest person when it...
A
Alex
trustpilot.com
Sep 30, 2025
They will send you junk mail forever…
They will send you junk mail forever and there is no way to get them to stop. When phoning their customer service they will deny having any record of...
P
Philly
trustpilot.com
Sep 30, 2025
A cretinous level of customer service
A cretinous level of customer...
R
R.G
trustpilot.com
Sep 30, 2025
Still receiving unwanted post
Still receiving unwanted post. Moved house and opted out from all mailing lists but still receiving unwanted catalogu...
M
Mrs. A. Cox
trustpilot.com
Sep 30, 2025
The sales operative was alert and…
The sales operative was alert and helpful and secured a wanted item due to quick think...
H
Honest Reviewer
trustpilot.com
Sep 30, 2025
Purchased a pair of Gortex trainers and…
Purchased a pair of Gortex trainers and as anyone knows you pay extra as Gortex makes an item waterproof. These trainers let in water a...
H
Helen Jones
trustpilot.com
Sep 30, 2025
Poor Quality Trainers
What's happened to Hotter shoes? I have bought them for years, but my recent purchases have fallen well below the standard. I've just returned a pair...
l
lors
trustpilot.com
Sep 30, 2025
Design fault
I just bought Hotter ankle boots called Foxton. They are comfortable once on but I've never had so much trouble getting...
L
Lesley Gardner
trustpilot.com
Sep 30, 2025
I enordered the coral sandals which cost…
I ordered the coral sandals which cost £63.75. They were a terrible state when I received them, all faded and stitching coming out. I immediately rang...
T
The truth
trustpilot.com
Sep 30, 2025
Absolutely disgusting customer service…
Absolutely disgusting customer service in the Canterbury store. Shoes shoved into my fiancée’s chest by a member of staff, whispering while we were pr...
J
Janice Hoadley
trustpilot.com
Sep 30, 2025
Disintegrating soles a common problem.
Disintegrating soles a common problem. Lovely comfortable uppers, but I have had several hardly used pairs sat in the cupboard and then...
S
SARAHT
trustpilot.com
Sep 30, 2025
Be very careful of their returns…
Be very careful of their returns policy. If buying with a discount be even more wary. They deduct ou...
A
A Davis
trustpilot.com
Sep 30, 2025
No Longer A Customer
First of all I realize these shoes are being shipped from overseas, HOWEVER, it never took 2 months to reach me in Florida in the past. Once the sanda...
B
Brenda Babbs
trustpilot.com
Sep 30, 2025
Love Hotter shoes always comfortable.im…
Love Hotter shoes always comfortable.im a pens...
K
Kate Longworth
trustpilot.com
Sep 30, 2025
Good quality, good service
Good quality, good service. I wear the Mist gtx shoes all the time and am on my feet a...
L
Lyn Crabb
trustpilot.com
Sep 30, 2025
Such a shame gone downhill…
One shoe looked ok.The other had obvious stitching imperfections and the tag attached to the tongue was well off to one side.I saw they were made abro...
M
Mrs DIANA DAVIS
trustpilot.com
Sep 30, 2025
Postage and refund
I ordered a pair of hotter Marly boots and paid £4.95 postage. They were too tight and l had to return them at a cost of...
S
Susan
trustpilot.com
Sep 30, 2025
Shoes are well made and staff always…
Shoes are well made an...
g
gilly bates
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service from the person I spoke to regarding delivery of my shoes. I ordered them on the Tuesday hopefully to get them on the Saturday befor...
K
Karen Teasdale
trustpilot.com
Sep 30, 2025
False inaccurate sizing
Sizing too small. Im size 8 wide. Bought size 8 womens GTX extra wide as read reviews saying small sizing. Too small. Toe box tight and toes a...
Conclusion
Reviews show a split picture: many customers praise comfort and helpful in-store or phone staff, while a substantial share report product faults (fit, stitching, sole issues) and disappointing refunds or postage deductions. Delivery experiences vary from prompt despatch to long shipping times and refund delays. Several reviewers specifically complain about unwanted mailed catalogues and difficulties stopping them. Before purchasing, check sizing guidance, ask about returns/postage terms and consider trying in store where available to confirm fit.