Many reviewers describe repeat product failures and slow or unhelpful responses from customer support. A clear group praises the shoes for comfort and names specific store staff who helped. Ongoing problems often involve returns, refund deductions, and unwanted marketing contact. Overall, feedback splits between strong comfort praise and serious complaints about service or quality.
Examples from available reviews (Sep 2022 – Mar 2026).
Multiple incorrect slipper deliveries and poor customer service handling complaint.
“HOTTER do not have a complaints department”
Five pairs had disintegrated soles leaving black residue, forcing disposal.
“the soles disintegrated making a black mess”
Still receiving marketing emails months after unsubscribe and complaint.
“Why cant they stop sending me emails and obey the law?”
Reviewer found the shoes extremely comfortable and perfect for their feet.
“The most comfortable shoes i ever had.”
Reviews often mention rude staff, orders handled poorly, and refunds that take too long. Several people say refunds were refused or took a long time after returns. Many also describe good in-store help and name staff, but negative service stories appear more often.
Customers frequently say refunds were reduced by postage or by deductions they didn’t understand. Several reviews mention being charged outbound or return postage even when items arrived damaged. Positive comments about value are rare.
Many reviewers praise comfort, repeat purchases, and width options that work well for older customers. Others report inconsistent sizing, tight toe boxes, zip problems, and inner soles that shift around. Comfort and fit issues both come up repeatedly.
A large share of negative reviews describe soles splitting or breaking down, stitching faults, and materials not holding up. Several people say items failed after little use, including trainers that let water in. Some reviewers do call certain models well made and durable, but those comments appear less often.
Several reviewers report ongoing unwanted marketing mail and say requests to stop it didn’t work. Other issues include being charged for orders that never arrived and parcels left on doorsteps. Only a few reviews mention communication that was clear and on time.
Experiences split between high satisfaction with comfort and repeated accounts of quality and service problems. Strong praise for specific stores and staff sits alongside many one-star reviews. The result is a sharply polarized overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
One shoe had visible stitching defects and manufacturing inconsistencies.
“obvious stitching imperfections”
Customer paid outgoing and return postage and waited two weeks for refund.
“I was not aware that l would have to pay return postage.”
Shoes are well made and staff are consistently helpful.
“Shoes are well made and staff always helpful”
Customer service arranged next-day delivery so shoes arrived before holiday.
“Excellent service from the person I spoke to regarding delivery of my shoes.”
Size 8 extra wide was too small with tight toe box.
“Sizing too small.”
Extra wide shoes were not wide and caused discomfort from tongue and footbed.
“They are not extra wide”
New pair lacked cushioning and differed in size from previous purchases.
“the insole has no cushioning at all”
Inner sole was bumpy causing foot problems; reviewer won't buy again.
“Worst shoes ever!”
Inner soles come out of shoes when removed, requiring fixes.
“The inner soles come out of the shoes when I take them off.”
Later purchase felt loose, unsupportive, and caused foot pain.
“shoes felt loose”
Inconsistent sizing led to a costly return from the US.
“it cost me $31.95 to return from the US.”
Wide-fit Quake shoes had a strap too short to fit.
“You can barely Pull it across to fit well”
Sandals had dangerously slippery soles causing a serious fall.
“soles had no grip at all”
Charged a large return fee for uncomfortable shoes.
“Charged a huge amount to return uncomfortable shoes.”
Was charged but did not receive the order.
“My credit card was charged, but no shoes arrived.”
Order arrived without receipt and refund not processed after return.
“still have not received my refund to my credit card.”
Shoes were much too big and customer service was unhelpful.
“Called customer service and that was an absolute waste of time.”
Change of ownership led to shoes fitting larger than before.
“The size felt a size larger.”
Manager refused to refund sandals without a receipt, behaving rudely.
“Worst customer service with a very rude manager!”
Order was delivered to home and left on the doorstep instead.
“Evri just put them on the doorstep.”
I recently purchased a pair of shoes from Hotter Shoes and I am very happy with my purchase. The craftsmanship of the shoe is outstanding and the quality is top-notch. What stands out to me about Hotter Shoes in comparison to other brands I have tried, is their advanced comfort technology. These are some of the most comfortable shoes I have ever worn!
One feature that really impressed me was the adjustable straps on my particular style of shoe. It allowed me to customize the fit for maximum comfort throughout the day. Additionally, I appreciate how stylish they look - it's great when fashion meets function.
Overall, my experience with Hotter Shoes has been fantastic and I would highly recommend them to anyone in search of high-quality footwear that also offers exceptional comfort.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hotter Shoes is a British footwear retailer that designs and sells shoes, boots, and slippers online and through physical stores. Its product pages include sizing details, and it offers a store locator for in-person fittings. Customers can order online, choose delivery options, and use a returns process. Support is available by phone and in stores for fitting advice and after-sale questions.