Reviews show a split picture: many customers praise comfort and helpful in-store or phone staff, while a substantial share report product faults (fit, stitching, sole issues) and disappointing refunds or postage deductions. Delivery experiences vary from prompt despatch to long shipping times and refund delays. Several reviewers specifically complain about unwanted mailed catalogues and difficulties stopping them. Before purchasing, check sizing guidance, ask about returns/postage terms and consider trying in store where available to confirm fit.
Examples from available reviews (Sep 2022 – Feb 2026).
They repeatedly send unwanted catalogues and won't stop despite requests.
“They will send you junk mail forever”
Staff spotted a suitable returned item and arranged prompt dispatch and delivery.
“The sales operative was alert and helpful”
Damaged sandals arrived and refund was reduced for postage despite fault.
“They were a terrible state when I received them”
In-store staff were rude, physical and unwelcoming during visit.
“Shoes shoved into my fiancée’s chest by a member of staff”
Many reviews report helpful, attentive shop and phone staff; several describe poor in-store behaviour or unhelpful service in other cases.
Several reviewers raise concerns about return postage deductions, discounted pricing and refund shortfalls, affecting perceived value for money.
Mixed reports on ordering and delivery: some praise quick despatch and delivery, others cite long shipping times and delayed refunds.
Product comments divide between comfortable, well-made shoes and reports of poor fit, stitching faults, leaking GORE‑TEX and sole disintegration.
A small number of reviews report persistent unwanted catalogues and poor handling of opt-outs by the company.
Overall impressions range from satisfied repeat buyers praising comfort to multiple complaints about quality, returns and customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
One shoe had visible stitching defects and manufacturing inconsistencies.
“obvious stitching imperfections”
Customer paid outgoing and return postage and waited two weeks for refund.
“I was not aware that l would have to pay return postage.”
Shoes are well made and staff are consistently helpful.
“Shoes are well made and staff always helpful”
Customer service arranged next-day delivery so shoes arrived before holiday.
“Excellent service from the person I spoke to regarding delivery of my shoes.”
Size 8 extra wide was too small with tight toe box.
“Sizing too small.”
Extra wide shoes were not wide and caused discomfort from tongue and footbed.
“They are not extra wide”
New pair lacked cushioning and differed in size from previous purchases.
“the insole has no cushioning at all”
Inner sole was bumpy causing foot problems; reviewer won't buy again.
“Worst shoes ever!”
Inner soles come out of shoes when removed, requiring fixes.
“The inner soles come out of the shoes when I take them off.”
Later purchase felt loose, unsupportive, and caused foot pain.
“shoes felt loose”
Inconsistent sizing led to a costly return from the US.
“it cost me $31.95 to return from the US.”
Wide-fit Quake shoes had a strap too short to fit.
“You can barely Pull it across to fit well”
Sandals had dangerously slippery soles causing a serious fall.
“soles had no grip at all”
Charged a large return fee for uncomfortable shoes.
“Charged a huge amount to return uncomfortable shoes.”
Was charged but did not receive the order.
“My credit card was charged, but no shoes arrived.”
Order arrived without receipt and refund not processed after return.
“still have not received my refund to my credit card.”
Shoes were much too big and customer service was unhelpful.
“Called customer service and that was an absolute waste of time.”
Change of ownership led to shoes fitting larger than before.
“The size felt a size larger.”
Manager refused to refund sandals without a receipt, behaving rudely.
“Worst customer service with a very rude manager!”
Order was delivered to home and left on the doorstep instead.
“Evri just put them on the doorstep.”
I recently purchased a pair of shoes from Hotter Shoes and I am very happy with my purchase. The craftsmanship of the shoe is outstanding and the quality is top-notch. What stands out to me about Hotter Shoes in comparison to other brands I have tried, is their advanced comfort technology. These are some of the most comfortable shoes I have ever worn!
One feature that really impressed me was the adjustable straps on my particular style of shoe. It allowed me to customize the fit for maximum comfort throughout the day. Additionally, I appreciate how stylish they look - it's great when fashion meets function.
Overall, my experience with Hotter Shoes has been fantastic and I would highly recommend them to anyone in search of high-quality footwear that also offers exceptional comfort.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hotter Shoes is a UK footwear retailer focused on comfort-oriented designs across casual and supportive styles. The brand sells through physical stores and direct channels, and customers commonly search for information on fit, durability, returns and delivery when comparing reviews.