Reviews Analysed
21
We Collect & Analyse Reviews
HoMedics
Experiences & Reviews
HoMedics is a consumer wellness brand that sells home health and personal-care electronics such as massagers, air purifiers, humidifiers and related accessories. Products are distributed online and through retail partners, and many items are offered with manufacturer warranties. Consumers researching HoMedics commonly compare device types, warranty terms and retailer return options before purchase.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
18d
Overall Rating
2.2
Our Analysis
🎯
Service quality
Many reviewers report slow or unresponsive after‑sales support and difficulty obtaining refunds; a smaller group describe prompt, helpful warranty or replacement handling.
Share
Weak
22%
💰
Value for money
A minority of reviewers describe purchases as affordable and good value, while several others call products a waste of money or a rip‑off when issues arise.
Share
Weak
6%
⚡
User experience
Some users praise easy website navigation and long service life; several complaints concern delivery, packaging, returns and usability of specific items.
Share
Weak
9%
🔧
Product quality
Reviews describe both durable, effective devices and cases of early failures, damaged goods or missing features that required warranty replacements.
Share
Mixed
18%
📞
Communication
Frequent complaints refer to slow or non‑existent email responses and lack of phone support; other reviewers report clear, timely support and replacements.
Share
Weak
22%
⭐
Overall experience
Overall experiences are mixed: several long‑term satisfied customers and successful warranty outcomes, but many reviewers report faults plus poor support.
Share
Weak
24%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
Create a Relaxing Home Environment with Homedics
"I recently purchased a product from HoMedics and I must say, I'm really impressed with the quality of their products. They truly live up to their brand promise of creating a healthy home environment that helps you relax your body, de-stress, and simplify your life. I found their website to be easy to navigate and was pleasantly surprised by the variety of massage, relaxation, and wellness products they have on offer. The prices are affordable too which is always a plus! What stands out about HoMedics is their commitment to using innovative technology in their products. I purchased one of their Shiatsu Massagers and it has honestly been life-changing for me! It's so effective at targeting those hard-to-reach areas in my back where tension tends to build up. Another thing worth mentioning is the excellent customer service provided by the team at HoMedics. When I had an issue with my product (due to my own misuse), they were quick to respond and resolved my problem efficiently. Overall, if you're looking for high-quality massage or relaxation products that actually do what they claim, then look no further than HoMedics!"
Garret Schmitt
Collected.reviews
Sep 04, 2022
Featured for: Positive product quality and customer service
Appalling
"Appalling. Don’t buy from this company. A faulty item- a reluctant customer service re..."
GJB
Trustpilot
Sep 30, 2025
Featured for: Strong negative service and refund complaint
I would use this company again
"I bought a mini Novo massage gun from Argos in August 2023 it stopped charging so I contacted customer service through email they asked for proof of p..."
Dawn
Trustpilot
Sep 30, 2025
Featured for: Quick warranty replacement, positive service
Ordered an air purifier
"Ordered an air purifier. Device is good as I have previous experience. Despatch is fast, but a business shouldn't go to low as to try and make money o..."
Moe Adel
Trustpilot
Sep 30, 2025
Featured for: Good product, criticised delivery and packaging
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
GJB
trustpilot.com
Sep 30, 2025
Appalling
Appalling. Don’t buy from this company. A faulty item- a reluctant customer service re...
D
Dawn
trustpilot.com
Sep 30, 2025
I would use this company again
I bought a mini Novo massage gun from Argos in August 2023 it stopped charging so I contacted customer service through email they asked for proof of p...
K
Kristian
trustpilot.com
Sep 30, 2025
Absolutely the worst customer service…
Absolutely the worst customer service be warned !! Ordered the wrong filter, followed the returns procedure and reached out per the contact us link on...
C
Craig Glasper
trustpilot.com
Sep 30, 2025
Rubbish customer service
Bought an air purifier. Paid for next day delivery but waited 3 days for the item. The item was d...
P
Paul Westwell
trustpilot.com
Sep 30, 2025
Dissapointed
As with Joel Connely bought massage seat internal mechanism became detached after only 3 months. tried several attempts to contact customer...
P
PJ
trustpilot.com
Sep 30, 2025
Great customers service
Great customers service after I had an issue...
P
Paul Jackson
trustpilot.com
Sep 30, 2025
Fantastic eco friendly company
Great customer service re an issue I had with a massager but even more impressed with how...
J
John Cardow
trustpilot.com
Sep 30, 2025
Bad customer service
I cancelled an online order using an email to customer service but they still despatched. They take 3 days to respond to emails and have no telephone...
J
Joel Connelly
trustpilot.com
Sep 30, 2025
Avoid
Avoid. Bought a massage chair which broke within a month or so. Tried to contact on numer...
M
Moe Adel
trustpilot.com
Sep 30, 2025
Ordered an air purifier
Ordered an air purifier. Device is good as I have previous experience. Despatch is fast, but a business shouldn't go to low as to try and make money o...
R
Ron Hulman
trustpilot.com
Sep 30, 2025
Customer support outstanding
We had a back massager, used every day for 13 years of service. Very happy with it. Eventually it broke - not surprising. We would only replace with a...
S
Shirley Maclean
trustpilot.com
Sep 30, 2025
This Company is bad.Do not use.I…
This Company is bad.Do not use.I purchased two humidifiers from them.Both broken.They have a two year guarantee.Not worth the paper it's written on.No...
H
HY
trustpilot.com
Sep 30, 2025
Avoid this company
Avoid this company. They sent a faulty item and I had to contact with customer service forever for return. It is absolutely not my fault but th...
M
Megan Lee
trustpilot.com
Sep 30, 2025
Great Experience!
I recently bought a 5 in 1 TotalClean Air Purifier. Once I set it up, it was making a very loud scraping noise on one of the settings. I contacted the...
K
Katie
trustpilot.com
Sep 30, 2025
Awfully heavy item, terrible customer service
Recently purchased a massager for my dad's birthday. It arrived, put aside until his birthday, he opened it, and it's so heavy. It's meant to be handh...
A
Ann Magennis
trustpilot.com
Sep 30, 2025
Incompetent & ignorant
Send me wrong item, ignoring all attempts to contact them. Company is a s...
H
Helen L
trustpilot.com
Sep 30, 2025
Bought a neck massager
Bought a neck massager. The instructions and box say that there should be a button on it to increase speed. B...
J
John Flaherty
trustpilot.com
Sep 30, 2025
DO NOT BUY FROM THIS COMPANY UNLESS YOU…
DO NOT BUY FROM THIS COMPANY UNLESS YOU REALLY KNOW THAT YOU WANT THE ITEM. IF YOU OPEN THE PACKAGE, YOU CANNOT RETURN THE ITEM. THEIR RETURN POL...
V
Vincent Fox
trustpilot.com
Sep 30, 2025
Personally think it was a waste of money
Personally think it...
I
Ian Leaver
trustpilot.com
Sep 30, 2025
Didn't receive items spent over £60 no…
Didn't receive items spent over £60 no response from customer servic...
Conclusion
Customer feedback for HoMedics in these reviews is mixed: several users report effective devices and successful warranty replacements, while a larger share describe unresponsive support and trouble with returns. Repeated issues cited include damaged or faulty items, delayed responses to emails and limited telephone contact. If you are considering a purchase, check the specific product warranty and the seller’s returns policy, and keep proof of purchase and photos or video of any fault. When possible, consider buying from a retailer with straightforward return procedures or confirm how HoMedics handles replacement and refund requests before buying.