Reviews often mention order problems, slow refunds, and support that is hard to reach. Several customers describe faulty products and warranty requests that were not honoured. Others say agents were helpful and replacements arrived quickly. Views on durability are mixed, ranging from early breakage to long-term satisfaction.
Examples from available reviews (May 2017 – Mar 2026).
Returned product but refund delayed and company requested PayPal details incorrectly.
“Somebody then emailed me advising the refund had failed (no reason as to why) and to confirm my PayPal account details.”
Humidifier lost by courier and company fails to provide or send forms.
“Absolute worst customer service ever!”
Customer service sent a replacement purifier free and advised discarding the old.
“they sent out a brand new air purifier, free of charge”
Shiatsu massage machine delivered as promised and provided excellent quality relief.
“excellent quality”
Many negative reviews point to returns that stall, refunds that take too long, and warranty claims left unresolved. Several people say support stops replying once a refund is requested. Separate reviews also describe quick, effective help, with agents arranging replacements or finding the right filters.
Many reviewers say the purchase felt like poor value after early failure or items not arriving. Missing payments and slow refunds add to that view. A smaller group reports good or acceptable value when products work as expected.
Order and delivery issues come up often: wrong items, late or damaged deliveries, and parcels that go missing. Several reviews mention limited tracking updates and complaints about specific couriers. A minority report fast delivery and packaging that met expectations.
Many reviews describe chairs, humidifiers, and massage seats failing within months. Some users also mention parts that do not work as expected, such as UVC bulbs, or advertised controls missing on handheld massagers. Positive comments most often highlight Shiatsu-style massagers and a few products that keep performing over time.
Many reviewers describe slow email replies, no phone access, and questions that never get answered. They say messages are most likely to be ignored when asking about returns or refunds. Some reviews single out support staff for clear, timely updates.
Feedback splits between many negative accounts of service and delivery, and several strong stories of problems being resolved well. Negative reviews focus on silence from support, missing orders, and products that break. Positive reviews emphasise helpful agents, replacement units, and, in a few cases, eco-friendly packaging.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (2) · Reviews (1) · Quotes shortened · As of: March 2026
Returned product but refund delayed and company requested PayPal details incorrectly.
“Somebody then emailed me advising the refund had failed (no reason as to why) and to confirm my PayPal account details.”
Trying to return a faulty neck massager but received no follow-up.
“Companies support is awful. No follow up.”
Alleges being robbed by MyShopero for items ordered from that seller.
“THEY HAVE ROBBED ME”
No replies for a week and next-day delivery failed without explanation.
“no one has contacted me back”
Despite poor communication, the reviewer and friends eventually received their massagers.
“communication with Homedics is naff”
Long email delays, no phone support, and order or refund unresolved.
“There is no number to call them on.”
Reviewer suspects UVC bulbs are ineffective and possibly sold deceptively.
“they are selling bulbs deceptively as they do nothing.”
Air purifier failed after a year and warranty support was ignored.
“their 3 year waranty was useless”
Sent the wrong order and customer service failed to respond to returns requests.
“Got sent the wrong order.”
No delivery updates and no reply from customer service after ordering.
“POOR CUSTOMER SERVICE AND DELIVERY!!!!”
Shipment delayed and customer service unresponsive with no phone support.
“I'm still waiting (26th Nov).”
Order never arrived and attempts to contact the company failed, losing £50.
“it never arrived”
Returned-to-sender order and company stopped answering when refund requested.
“as soon as they heard the word 'refund' they stopped answering all emails”
Reviewer states the company is the worst and avoids faulty issues.
“When things are faulty they don’t want to know!”
Support responded kindly but cannot supply an essential UVC bulb component.
“Homedics cannot supply an important component part”
Humidifier lost by courier and company fails to provide or send forms.
“Absolute worst customer service ever!”
Customer service was very helpful finding the correct air purifier filters.
“they couldn’t be more helpful”
Foot Flow arrived quickly with free delivery and the recipient loves it.
“arrived within a few days, free delivery.”
Customer service were excellent, really helpful and responsive resolving an issue.
“really helpful and responsive.”
Customer service were friendly, efficient and quickly resolved a chair issue.
“They were amazing – friendly, efficient, and genuinely keen to resolve the problem.”
Faulty item and poor customer service; refund refused.
“Don’t buy from this company.”
Customer service replaced faulty massage gun promptly under warranty.
“sent me out a new product as it was under warranty”
No response to multiple contacts and returns window expired.
“No response, so tried again, another 4 times still no response”
Paid for next-day delivery; item arrived late and damaged.
“The item was damaged in transit”
Massage seat broke after three months and support was unresponsive.
“internal mechanism became detached after only 3 months”
Good customer service and eco-friendly packaging after an issue.
“Great customers service”
Excellent customer service and impressively eco-friendly replacement packaging.
“impressed with how eco friendly the replacement was sent”
Cancelled order still dispatched; slow email responses and no phone support.
“They take 3 days to respond to emails and have no telephone contact.”
Massage chair broke within a month and the company ignored contact attempts.
“broke within a month or so”
Device works well but courier choice and packaging were poor.
“EVRI which a low quality courier with poor service and theft issues.”
Customer support responded quickly and exceeded expectations repeatedly.
“they went above and beyond the service level expected”
Both humidifiers failed and support gave the runaround without help.
“Both broken.”
Received faulty item and experienced delays obtaining a return label.
“once you open the box, you never be able to return.”
Customer service sent a replacement purifier free and advised discarding the old.
“they sent out a brand new air purifier, free of charge”
Handheld massager was too heavy and judged unfit for purpose.
“it's so heavy. It's meant to be handheld but even I struggled to hold it”
Received wrong item and all attempts to contact the company were ignored.
“Send me wrong item, ignoring all attempts to contact them.”
Neck massager lacks the advertised speed-increase button and gets only automated replies.
“The instructions and box say that there should be a button on it to increase speed. But there isn't.”
Return policy disallows returns once packages are opened, restricting suitability checks.
“IF YOU OPEN THE PACKAGE, YOU CANNOT RETURN THE ITEM.”
Reviewer feels the purchase was a waste of money.
“Personally think it was a waste of money”
Paid over £60 but items not received and customer service unresponsive.
“Didn't receive items spent over £60”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
HoMedics makes home wellness devices. Its range includes shiatsu and percussion massagers, air purifiers, humidifiers, UVC sanitising units, and electric massage chairs. Many items use consumables such as filter cartridges and replacement bulbs. The company sells on its own website and through third-party retailers, and it offers customer support and warranty services. Product pages usually show specifications plus details on compatible accessories and replacement parts.