Reviews often mention order problems, slow refunds, and support that is hard to reach. Several customers describe faulty products and warranty requests that were not honoured. Others say agents were helpful and replacements arrived quickly. Views on durability are mixed, ranging from early breakage to long-term satisfaction.
Examples from available reviews (May 2017 – Mar 2026).
Returned product but refund delayed and company requested PayPal details incorrectly.
“Somebody then emailed me advising the refund had failed (no reason as to why) and to confirm my PayPal account details.”
Humidifier lost by courier and company fails to provide or send forms.
“Absolute worst customer service ever!”
Customer service sent a replacement purifier free and advised discarding the old.
“they sent out a brand new air purifier, free of charge”
Shiatsu massage machine delivered as promised and provided excellent quality relief.
“excellent quality”
Many negative reviews point to returns that stall, refunds that take too long, and warranty claims left unresolved. Several people say support stops replying once a refund is requested. Separate reviews also describe quick, effective help, with agents arranging replacements or finding the right filters.
Many reviewers say the purchase felt like poor value after early failure or items not arriving. Missing payments and slow refunds add to that view. A smaller group reports good or acceptable value when products work as expected.
Order and delivery issues come up often: wrong items, late or damaged deliveries, and parcels that go missing. Several reviews mention limited tracking updates and complaints about specific couriers. A minority report fast delivery and packaging that met expectations.
Many reviews describe chairs, humidifiers, and massage seats failing within months. Some users also mention parts that do not work as expected, such as UVC bulbs, or advertised controls missing on handheld massagers. Positive comments most often highlight Shiatsu-style massagers and a few products that keep performing over time.
Many reviewers describe slow email replies, no phone access, and questions that never get answered. They say messages are most likely to be ignored when asking about returns or refunds. Some reviews single out support staff for clear, timely updates.
Feedback splits between many negative accounts of service and delivery, and several strong stories of problems being resolved well. Negative reviews focus on silence from support, missing orders, and products that break. Positive reviews emphasise helpful agents, replacement units, and, in a few cases, eco-friendly packaging.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (2) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer claims a five-month run-around while warranty remains unhonoured.
“giving me the run-around for the past 5 months”
I recently purchased a product from HoMedics and I must say, I'm really impressed with the quality of their products. They truly live up to their brand promise of creating a healthy home environment that helps you relax your body, de-stress, and simplify your life.
I found their website to be easy to navigate and was pleasantly surprised by the variety of massage, relaxation, and wellness products they have on offer. The prices are affordable too which is always a plus!
What stands out about HoMedics is their commitment to using innovative technology in their products. I purchased one of their Shiatsu Massagers and it has honestly been life-changing for me! It's so effective at targeting those hard-to-reach areas in my back where tension tends to build up.
Another thing worth mentioning is the excellent customer service provided by the team at HoMedics. When I had an issue with my product (due to my own misuse), they were quick to respond and resolved my problem efficiently.
Overall, if you're looking for high-quality massage or relaxation products that actually do what they claim, then look no further than HoMedics!
Shiatsu massage machine delivered as promised and provided excellent quality relief.
“excellent quality”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
HoMedics makes home wellness devices. Its range includes shiatsu and percussion massagers, air purifiers, humidifiers, UVC sanitising units, and electric massage chairs. Many items use consumables such as filter cartridges and replacement bulbs. The company sells on its own website and through third-party retailers, and it offers customer support and warranty services. Product pages usually show specifications plus details on compatible accessories and replacement parts.