Customer feedback for HoMedics in these reviews is mixed: several users report effective devices and successful warranty replacements, while a larger share describe unresponsive support and trouble with returns. Repeated issues cited include damaged or faulty items, delayed responses to emails and limited telephone contact. If you are considering a purchase, check the specific product warranty and the seller’s returns policy, and keep proof of purchase and photos or video of any fault. When possible, consider buying from a retailer with straightforward return procedures or confirm how HoMedics handles replacement and refund requests before buying.
Examples from available reviews (May 2017 – Feb 2026).
The Shiatsu massager is high-quality and customer service was responsive.
“it has honestly been life-changing for me!”
Faulty item and poor customer service; refund refused.
“Don’t buy from this company.”
Customer service replaced faulty massage gun promptly under warranty.
“sent me out a new product as it was under warranty”
Device works well but courier choice and packaging were poor.
“EVRI which a low quality courier with poor service and theft issues.”
Many reviewers report slow or unresponsive after‑sales support and difficulty obtaining refunds; a smaller group describe prompt, helpful warranty or replacement handling.
A minority of reviewers describe purchases as affordable and good value, while several others call products a waste of money or a rip‑off when issues arise.
Some users praise easy website navigation and long service life; several complaints concern delivery, packaging, returns and usability of specific items.
Reviews describe both durable, effective devices and cases of early failures, damaged goods or missing features that required warranty replacements.
Frequent complaints refer to slow or non‑existent email responses and lack of phone support; other reviewers report clear, timely support and replacements.
Overall experiences are mixed: several long‑term satisfied customers and successful warranty outcomes, but many reviewers report faults plus poor support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer claims a five-month run-around while warranty remains unhonoured.
“giving me the run-around for the past 5 months”
I recently purchased a product from HoMedics and I must say, I'm really impressed with the quality of their products. They truly live up to their brand promise of creating a healthy home environment that helps you relax your body, de-stress, and simplify your life.
I found their website to be easy to navigate and was pleasantly surprised by the variety of massage, relaxation, and wellness products they have on offer. The prices are affordable too which is always a plus!
What stands out about HoMedics is their commitment to using innovative technology in their products. I purchased one of their Shiatsu Massagers and it has honestly been life-changing for me! It's so effective at targeting those hard-to-reach areas in my back where tension tends to build up.
Another thing worth mentioning is the excellent customer service provided by the team at HoMedics. When I had an issue with my product (due to my own misuse), they were quick to respond and resolved my problem efficiently.
Overall, if you're looking for high-quality massage or relaxation products that actually do what they claim, then look no further than HoMedics!
Shiatsu massage machine delivered as promised and provided excellent quality relief.
“excellent quality”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
HoMedics is a consumer wellness brand that sells home health and personal-care electronics such as massagers, air purifiers, humidifiers and related accessories. Products are distributed online and through retail partners, and many items are offered with manufacturer warranties. Consumers researching HoMedics commonly compare device types, warranty terms and retailer return options before purchase.