Reviewers often point to fast dispatch, secure packaging, and helpful showroom staff. Many describe the products as attractive and well finished. Several accounts mention late deliveries, with poor or no updates when items are delayed. Negative reviews also repeat order errors and occasional wrong-colour or wrong-fitting items.
Examples from available reviews (Mar 2023 – Feb 2026).
Order was delivered quickly and well protected.
“delivered speedily well wrapped up to keep goods safe.”
Delivery massively delayed beyond quoted lead times with poor communication.
“Delivery lead times are grossly misleading.”
Lamp shade colour mismatched and return cost was expensive.
“lampshade was cream and did not match the grey base at all”
Bought a lovely sofa at a good price from Winchester store.
“Bought a lovely sofa for a good price via the Winchester store. Excellent people and showroom.”
Customers commend quick dispatch, careful packaging, and attentive showroom staff. Several mention faults being handled well, with replacements sent quickly. A smaller number describe slow replies and service that felt patronising or evasive.
Many shoppers point to competitive pricing and strong value for designer lighting. A few note that some furniture is premium-priced and say they expect higher service standards. Rare comments link the higher cost to disappointment with customer care.
Many reviewers describe easy online ordering and good showroom visits with practical guidance. Some appreciated home visits or tailored advice. A minority ran into order mix-ups or missed delivery windows that broke the flow from visit to delivery.
Shoppers repeatedly call the lamps and furnishings beautiful and well made. A few mention colour mismatches, wrong fittings, and occasional faults. When problems came up, staff often arranged a replacement or issued credit.
Reviews show a split on communication. Many report no updates on delayed deliveries and say items were described as in stock when they were not. Others say they received clear lead-time and delivery updates, which helped set expectations.
Reviews split between strong praise for product quality, showroom service, and fast delivery, and low scores driven by delivery delays and weak communication. The main sources of dissatisfaction are delivery timing and how quickly emails are answered. Positive experiences focus on in-person guidance and fast fixes when issues arise.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
The ordered item still has not arrived.
“It’s still not here”
The ordered item still has not arrived.
“It’s still not here”
Lighting was beautiful and service was quick.
“Beautiful lighting and quick service.”
Lighting was beautiful and service was quick.
“Beautiful lighting and quick service.”
Order was delivered quickly and well protected.
“delivered speedily well wrapped up to keep goods safe.”
Order was delivered quickly and well protected.
“delivered speedily well wrapped up to keep goods safe.”
Customer service was helpful and delivery was prompt.
“Helpful customer service, prompt delivery thank you”
Customer service was helpful and delivery was prompt.
“Helpful customer service, prompt delivery thank you”
Ordering to delivery was extremely smooth with vast product range.
“The whole process was extremely smooth from the ordering to the delivery.”
Ordering to delivery was extremely smooth with vast product range.
“The whole process was extremely smooth from the ordering to the delivery.”
Product was fine but delivery took far too long.
“took far too long to be delivered.”
Product was fine but delivery took far too long.
“took far too long to be delivered.”
Prompt responses about availability, delivery and costs.
“Great communication.”
Prompt responses about availability, delivery and costs.
“Great communication.”
Reviewer describes their experience as very good.
“Very good!!”
Reviewer describes their experience as very good.
“Very good!!”
Wimbledon store provided great customer service.
“Great customer service at the Wimbledon store.”
Wimbledon store provided great customer service.
“Great customer service at the Wimbledon store.”
Reviewer states the product is beautiful.
“Beautiful product”
Reviewer states the product is beautiful.
“Beautiful product”
Purchase went smoothly and the chair is gorgeous.
“the chair is gorgeous.”
Everything went smoothly and the chair is gorgeous.
“All went smoothly! & the chair is gorgeous.”
Ordering was easy with good delivery and packaging.
“Easy ordering, good delivery and packaging”
Ordering, delivery and packaging were easy.
“Easy ordering, good delivery and packaging”
Kept informed about long lead times; delivery and install excellent.
“Some items ended up having a long lead time but I was kept informed”
Supplier offered a wide range and kept me informed despite delays.
“I was kept informed and they managed my expectations well.”
Quick dispatch and delivery; product arrived in good condition.
“Very quick dispatch and delivery. Product was in good condition.”
Dispatch and delivery were very quick, product arrived in good condition.
“Very quick dispatch and delivery. Product was in good condition.”
Fast delivery, reliable tracking and competitive price.
“Fast delivery, good tracking system, great price.”
Delivery was fast with good tracking and a great price.
“Fast delivery, good tracking system, great price.”
Item arrived early and well packed with no courier issues.
“On time (in fact early) delivery and no issues with courier”
Delivery arrived early with no courier issues and lamp well packed.
“On time (in fact early) delivery and no issues with courier. Nice lamp well packed. All good!”
Customer received great service and a great product.
“Great service and great product”
Received great service and a great product.
“Great service and great product”
Bought a sofa via Winchester store with excellent staff and showroom.
“Excellent people and showroom.”
Bought a lovely sofa at a good price from Winchester store.
“Bought a lovely sofa for a good price via the Winchester store. Excellent people and showroom.”
Delivery was fast and the product was excellent.
“Fast delivery and excellent product”
Delivery was fast and the product was excellent.
“Fast delivery and excellent product”
Happy with the Anglepoise lamp product and delivery.
“happy with product , delivery. Everything good.”
Happy with the Anglepoise lamp and with delivery.
“Anglepoise lamp, happy with product , delivery. Everything good.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Holloways of Ludlow is a UK retailer focused on lighting and home furnishings. It sells lamps, light fittings, and decorative accessories online and through physical showrooms. The range includes designer lighting alongside matching furniture pieces. Customers can shop online or visit a showroom in person.