Reviews Analysed
21
We Collect & Analyse Reviews
Holloways of Ludlow
Experiences & Reviews
Holloways of Ludlow is a UK interior retailer specialising in designer lighting, furniture and home accessories. The business operates both physical showrooms and an online store aimed at homeowners and interior-design customers. Potential buyers often research the company for showroom visits, bespoke guidance and specialist fittings.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
19d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Many reviews praise helpful, knowledgeable shop staff and personalised in‑store support; several others report problems with deliveries, stock and service responsiveness.
Share
Mixed
23%
💰
Value for money
Some customers note competitive pricing, but multiple complaints cite unexpected return costs or feeling that premium prices did not match the service received.
Share
Weak
6%
⚡
User experience
Showroom visits, staff-led guidance and home visits are frequently described as positive, with customers appreciating hands‑on, design-focused support.
Share
Strong
14%
🔧
Product quality
Most comments describe well‑made, stylish items arriving in good condition; a minority report wrong shades, faults or unsuitable items on delivery.
Share
Mixed
13%
📞
Communication
Several reviews praise prompt email replies and helpful staff; others describe unanswered messages, poor delivery updates and inconsistent contact about delays.
Share
Mixed
20%
⭐
Overall experience
Overall impressions vary: many customers report excellent in‑store help and resolved issues, while others report frustrating delays and poor post‑purchase communication.
Share
Mixed
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2023 – September 2025).
Such a Lovely Find in Winchester!
"Such a Lovely Find in Winchester! We were in Winchester a few days ago and came across this amazing interior design store—it was such a lovely surpris..."
Laura Lapierre
Trustpilot
Sep 30, 2025
Featured for: Positive in-store experience; staff praised
Delivery lead times are grossly…
"Delivery lead times are grossly misleading. Website said 3-5 weeks (and still says 3-5 weeks). We are currently at 18 weeks and the communica..."
DAVID BENJAMIN GEORGE
Trustpilot
Sep 30, 2025
Featured for: Long misleading delivery times complaint
Colour of shade not as expected and had to pay to return
"I bought two grey lights with canvas shades as they looked lovely online. When I received them, it was clear that the lampshade was cream and did not..."
Sarah S
Trustpilot
Sep 30, 2025
Featured for: Product mismatch; paid costly return
Excellent customer service
"We ordered a lamp from Holloways of Ludlow that arrived faulty - just one of those things that can't be helped. The speed and efficiency of resolution..."
Jamie F
Trustpilot
Sep 30, 2025
Featured for: Fault resolved quickly; named staff praised
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
P
Peter McCann
trustpilot.com
Sep 30, 2025
Zero communication
Zero communication on delayed delivery, passing the ‘maximum date’ they set and zero communication again. There’s something missing in...
J
Jamie F
trustpilot.com
Sep 30, 2025
Excellent customer service
We ordered a lamp from Holloways of Ludlow that arrived faulty - just one of those things that can't be helped. The speed and efficiency of resolution...
L
Laura Lapierre
trustpilot.com
Sep 30, 2025
Such a Lovely Find in Winchester!
Such a Lovely Find in Winchester! We were in Winchester a few days ago and came across this amazing interior design store—it was such a lovely surpris...
R
Ruby
trustpilot.com
Sep 30, 2025
Wonderful Customer Service
The Customer Service at Holloways of Ludlow, Bath is amazing! The staff and the manager are so positive and helpful. Nothing is a problem. We recently...
c
customer
trustpilot.com
Sep 30, 2025
Wonderful service from Winchester…
Wonderful service from Winchester branch, Ramona Cioaba spent time helping us cho...
S
Sarah S
trustpilot.com
Sep 30, 2025
Colour of shade not as expected and had to pay to return
I bought two grey lights with canvas shades as they looked lovely online. When I received them, it was clear that the lampshade was cream and did not...
C
Claire Gordon
trustpilot.com
Sep 30, 2025
Poor customer service
I got sent the wrong light fitting (with a plug not hardwired as I’d ordered). I’ve been waiting over a month to find out whether I’ll get a replaceme...
D
DAVID BENJAMIN GEORGE
trustpilot.com
Sep 30, 2025
Delivery lead times are grossly…
Delivery lead times are grossly misleading. Website said 3-5 weeks (and still says 3-5 weeks). We are currently at 18 weeks and the communica...
M
Marc
trustpilot.com
Sep 30, 2025
Very smart designs and great experience…
Very smart designs and great...
O
Oksana
trustpilot.com
Sep 30, 2025
Designer choices made easy
It has been such an interesting and creative experience choosing furniture and lighting for my new house with Emily. She guided me through the c...
A
Anastasia Gkartzopoulou
trustpilot.com
Sep 30, 2025
Great showroom and customer service
I visited the Winchester showroom recently and really liked the furniture they had on display. Everything looked well made and had a nice style. We me...
.
. E. GOWER
trustpilot.com
Sep 30, 2025
Do not buy from these people.
Do not buy from these people. They claimed on their website that they had an item in stock. I checked that this was the case. So I placed an order. It...
c
claire
trustpilot.com
Sep 30, 2025
1st class service
Bought 2 brass pendant lights. Ordered online late Friday night, they were with me the following Wednesday. Excellent email communi...
A
Al Ross
trustpilot.com
Sep 30, 2025
Badly organised and evasive customer…
Badly organised and evasive customer service. Our delivery was quite late, so they agreed to send our order in pieces as they arrived in their warehou...
B
BF
trustpilot.com
Sep 30, 2025
Do not buy from them
I rarely leave reviews but the service has been so bad in this case that I feel like others should know. I placed an order on 19th April, the item was...
S
Steven van Lierde
trustpilot.com
Sep 30, 2025
Great hands on service managing a lot…
Great hands on service managing a lot of different designe...
E
Erika G.
trustpilot.com
Sep 30, 2025
Beyond expectations
Beyond expectations! Beautiful stylish showroom in Winchester, we loved it. We were looking for lights for our flat. We met Ramona who was very inform...
N
N C C
trustpilot.com
Sep 30, 2025
Do not use this company
Do not use this company. Sell premium furniture at premium prices, but unfortunately the customer service is sub standard. Ordered a garden furniture...
N
Nicolas Warren
trustpilot.com
Sep 30, 2025
Absolutely terrific service
Absolutely terrific service, a complicated high value order which Connor and the Holloways team managed very, very we...
K
K Rowe
trustpilot.com
Sep 30, 2025
It was lovely to meet Ramona
It was lovely to meet Ramona. She would be the reason we'd come back to Winchester. Ramo...
Conclusion
Reviews indicate a pattern of strong in‑store experiences and personal design support: customers frequently praise showroom staff and bespoke guidance. Recurrent negatives relate to delivery lead times, stock accuracy and post‑order communication, including some reports of unanswered emails and extra return costs. If you value showroom advice, consider booking a visit or speaking to staff in advance; if ordering online, check delivery estimates and the returns policy before purchase. These steps can help balance the positive product and service experiences reported by many customers against the logistical risks noted by others.