Reviewers often point to fast dispatch, secure packaging, and helpful showroom staff. Many describe the products as attractive and well finished. Several accounts mention late deliveries, with poor or no updates when items are delayed. Negative reviews also repeat order errors and occasional wrong-colour or wrong-fitting items.
Examples from available reviews (Mar 2023 – Feb 2026).
Order was delivered quickly and well protected.
“delivered speedily well wrapped up to keep goods safe.”
Delivery massively delayed beyond quoted lead times with poor communication.
“Delivery lead times are grossly misleading.”
Lamp shade colour mismatched and return cost was expensive.
“lampshade was cream and did not match the grey base at all”
Bought a lovely sofa at a good price from Winchester store.
“Bought a lovely sofa for a good price via the Winchester store. Excellent people and showroom.”
Customers commend quick dispatch, careful packaging, and attentive showroom staff. Several mention faults being handled well, with replacements sent quickly. A smaller number describe slow replies and service that felt patronising or evasive.
Many shoppers point to competitive pricing and strong value for designer lighting. A few note that some furniture is premium-priced and say they expect higher service standards. Rare comments link the higher cost to disappointment with customer care.
Many reviewers describe easy online ordering and good showroom visits with practical guidance. Some appreciated home visits or tailored advice. A minority ran into order mix-ups or missed delivery windows that broke the flow from visit to delivery.
Shoppers repeatedly call the lamps and furnishings beautiful and well made. A few mention colour mismatches, wrong fittings, and occasional faults. When problems came up, staff often arranged a replacement or issued credit.
Reviews show a split on communication. Many report no updates on delayed deliveries and say items were described as in stock when they were not. Others say they received clear lead-time and delivery updates, which helped set expectations.
Reviews split between strong praise for product quality, showroom service, and fast delivery, and low scores driven by delivery delays and weak communication. The main sources of dissatisfaction are delivery timing and how quickly emails are answered. Positive experiences focus on in-person guidance and fast fixes when issues arise.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery was delayed and the company provided no communication.
“Zero communication on delayed delivery”
Faulty lamp was quickly replaced and customer satisfied.
“The speed and efficiency of resolution has been excellent”
Pleasant store visit with friendly manager and charming products.
“Such a Lovely Find in Winchester!”
Staff resolved furniture mismatch and issued a credit note.
“agreed to take the chairs back and give us a credit note”
Winchester staff helped select lights; delivery was quick.
“They arrived quickly and in perfect condition”
Lamp shade colour mismatched and return cost was expensive.
“lampshade was cream and did not match the grey base at all”
Received wrong fitting and customer service failed to respond.
“My last couple of emails have gone unanswered.”
Delivery massively delayed beyond quoted lead times with poor communication.
“Delivery lead times are grossly misleading.”
Enjoyable shopping experience with smart designs at Bath store.
“Very smart designs and great experience in the Bath store.”
Designer Emily provided professional guidance and a helpful home visit.
“She guided me through the choices, made a home visit”
Showroom impressed; staff were friendly and helpful.
“very friendly and helpful”
Item advertised as in stock but order delayed and communication poor.
“to take people's money on a false basis is unacceptable.”
Lights arrived quickly with excellent communication and great quality.
“Excellent email communication.”
Delivery was late and orders were mixed up with poor responses.
“Badly organised and evasive customer service.”
Order missed promised delivery window with unhelpful customer communication.
“It’s now 7th June and the item has not been delivered.”
Handled multiple manufacturers well, competitive prices and good delivery.
“Competitive pricing, great delivery team.”
Showroom and staff exceeded expectations and offered helpful advice.
“Beyond expectations!”
Premium-priced furniture but poor, patronising customer service and delays.
“oh bless you”
Complex high-value order was managed very well by staff.
“Absolutely terrific service”
Ramona made the visit enjoyable and encouraged a return.
“It was lovely to meet Ramona.”
I recently purchased some designer lighting and furniture from Holloways of Ludlow, and I must say that my experience with them was exceptional. From start to finish, every interaction I had with their team was pleasant and informative.
One thing that stood out to me about this company is their commitment to inspiring design; they truly have an eye for unique pieces that add character to any space. The quality of the items I bought surpassed my expectations as well - every little detail was carefully crafted and beautifully finished.
Another strength of Holloways of Ludlow is their customer service. They were patient in answering all my questions, even when I wasn't quite sure what I wanted at first. They also provided helpful suggestions based on what they thought would work well in my home.
Overall,I highly recommend Holloways of Ludlow for anyone looking for high-quality designer lighting, furniture, or accessories. Their dedication to remarkable design combined with excellent customer service make shopping there a wonderful experience
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Holloways of Ludlow is a UK retailer focused on lighting and home furnishings. It sells lamps, light fittings, and decorative accessories online and through physical showrooms. The range includes designer lighting alongside matching furniture pieces. Customers can shop online or visit a showroom in person.