Reviewers report a mix of reliable, fast deliveries and helpful resolutions alongside recurring issues with stock availability and some poor customer interactions. Several reviews praise competitive pricing and easy returns for straightforward exchanges, while a number of customers describe delayed or cancelled orders, rude replies and at least one report of a contaminated item. If you are considering a purchase, check current stock before paying, use tracked delivery and retain order communications. For higher‑value items verify return and refunds policy and prefer payment methods that offer buyer protection.
Examples from available reviews (Oct 2015 – Feb 2026).
Alternative stick bag was sent promptly and proved better quality and value.
“This stick bag is actually better quality and value than my original choice.”
Items arrived smelling of mould and customer service denied the issue.
“immediate smell of mold”
Order refunded after seller later claimed item was unavailable despite website stock.
“the stick was no longer available”
Customer service was appalling and email communication was rude.
“The customer service is appalling and non existent.”
Many reviewers describe helpful, efficient customer service and straightforward returns, but a substantial number report rude replies or poor handling of order problems.
Multiple shoppers highlight competitive prices and good value on sticks and equipment; a few mention higher postage or disputed pricing on specific orders.
The website and checkout are often called user‑friendly and dispatch is frequently fast; several customers nevertheless report stock‑related delays and missing shipments.
Many buyers say items matched descriptions and were good quality; however there are isolated reports of damaged or contaminated items that required returns.
Reviewers cite clear tracking updates and helpful proactive contact in some cases, while others describe terse or unhelpful replies and unclear closure/holiday notices.
Overall impressions are split: numerous positive purchases with rapid delivery, but a notable set of reviews describing cancellations, delays or poor service interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Sitejabber (20) · Reviews (2) · Reviewcentre (2) · Reviews (1) · Quotes shortened · As of: February 2026
All ordered products arrived on time and in great condition.
“All arrived in a good time and in great condition.”
First-time purchase was quick and easy; order arrived promptly.
“quick and easy site to use”
Good service and products but stock sizes were somewhat limited.
“sizes in stock were slightly limited.”
Customer service was polite, friendly and resolved the issue effectively.
“Cannot fault the customer service I received.”
Customer service resolved a wrong-colour delivery quickly.
“they solved the issue fairly quickly.”
Website easy to use with a great stick selection and simple ordering.
“The website was quick and easy to use”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hockey Factory Shop is an online retailer specialising in field hockey equipment and accessories, including sticks, bags, shoes and protective gear. Shoppers typically compare model ranges, sizes and prices when researching this type of retailer; independent reviews often focus on delivery, product condition and after‑sales service.