Customers often mention fast dispatch, low prices, and a website that’s easy to use. Several buyers describe smooth returns, quick refunds, or free upgrades. Another group reports rude replies, late or missing deliveries, and refunds that took days. Product feedback is mixed, ranging from high-quality sticks to items arriving with mould or flaws.
Examples from available reviews (Oct 2015 – Mar 2026).
Order arrived promptly with good communication and a perfect stick.
“it was delivered in 2 days.”
Returns process was efficient, informative, and handled payment differences smoothly.
“HFS's returns process is extremely efficient and easy.”
Customer service replied rudely and revealed personal details.
“reveal personal details in their reply”
They took payment for unavailable goods and delayed refund for eight days.
“you took payment for goods that you either knew were not in stock”
Many reviews point to quick processing and fast delivery. Numerous complaints describe orders that never shipped, payments taken for out-of-stock items, or long waits for refunds. Several customers say staff fixed problems by refunding or sending a replacement item at no extra cost.
Multiple customers say prices are consistently lower than competitors. Some buyers note shipping as an added cost. A minority felt value dropped because items arrived in poor condition or faults were not resolved.
Reviewers repeatedly call the website easy to navigate, with clear product choices and a simple checkout. A few mention limited stock in certain sizes or products. First-time buyers often say the purchase was fast and straightforward.
Several reviewers report high-quality sticks, good grip, and items arriving in excellent condition. A large set of complaints cite mould, visible defects, early stick failures, and warranty disagreements. Some say the retailer did not honour guarantees in those cases.
Many customers describe quick, helpful replies and proactive delivery updates. A sizeable cluster reports rude or argumentative responses, including one case where personal details were shared by email. Reviews show mixed communication on stock problems and refunds.
Reviews split between a positive set focused on fast fulfilment and low prices, and a negative set centred on delivery failures and harsh communication. The gap between high and low ratings stands out. Several customers saw issues resolved once staff got involved, while others report disputes that stayed unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Sitejabber (20) · Reviews (2) · Reviewcentre (2) · Reviews (1) · Quotes shortened · As of: March 2026
All ordered products arrived on time and in great condition.
“All arrived in a good time and in great condition.”
First-time purchase was quick and easy; order arrived promptly.
“quick and easy site to use”
Good service and products but stock sizes were somewhat limited.
“sizes in stock were slightly limited.”
Customer service was polite, friendly and resolved the issue effectively.
“Cannot fault the customer service I received.”
Customer service resolved a wrong-colour delivery quickly.
“they solved the issue fairly quickly.”
Website easy to use with a great stick selection and simple ordering.
“The website was quick and easy to use”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hockey Factory Shop sells field hockey equipment and accessories online. It lists sticks, bags, footwear, and protective gear from several international brands. The site includes product pages, size guidance, and an online checkout. Customers can reach support by phone or email and set up returns through the online portal. Orders ship domestically and internationally, with delivery options shown at checkout.