Reviewers report a mix of reliable, fast deliveries and helpful resolutions alongside recurring issues with stock availability and some poor customer interactions. Several reviews praise competitive pricing and easy returns for straightforward exchanges, while a number of customers describe delayed or cancelled orders, rude replies and at least one report of a contaminated item. If you are considering a purchase, check current stock before paying, use tracked delivery and retain order communications. For higher‑value items verify return and refunds policy and prefer payment methods that offer buyer protection.
Examples from available reviews (Oct 2015 – Feb 2026).
Alternative stick bag was sent promptly and proved better quality and value.
“This stick bag is actually better quality and value than my original choice.”
Items arrived smelling of mould and customer service denied the issue.
“immediate smell of mold”
Order refunded after seller later claimed item was unavailable despite website stock.
“the stick was no longer available”
Customer service was appalling and email communication was rude.
“The customer service is appalling and non existent.”
Many reviewers describe helpful, efficient customer service and straightforward returns, but a substantial number report rude replies or poor handling of order problems.
Multiple shoppers highlight competitive prices and good value on sticks and equipment; a few mention higher postage or disputed pricing on specific orders.
The website and checkout are often called user‑friendly and dispatch is frequently fast; several customers nevertheless report stock‑related delays and missing shipments.
Many buyers say items matched descriptions and were good quality; however there are isolated reports of damaged or contaminated items that required returns.
Reviewers cite clear tracking updates and helpful proactive contact in some cases, while others describe terse or unhelpful replies and unclear closure/holiday notices.
Overall impressions are split: numerous positive purchases with rapid delivery, but a notable set of reviews describing cancellations, delays or poor service interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Sitejabber (20) · Reviews (2) · Reviewcentre (2) · Reviews (1) · Quotes shortened · As of: February 2026
Order delivered swiftly after Christmas closure and emails replied quickly.
“Very fast delivery.”
Order arrived promptly with good communication and a perfect stick.
“it was delivered in 2 days.”
Website was user-friendly with good selection and reasonable prices.
“it's user-friendly”
They handled out-of-stock shoes promptly and offered a refund.
“reached out quickly about a refund”
Customer service was very helpful and issued a full refund promptly.
“they were super helpful on the phone.”
Alternative stick bag was sent promptly and proved better quality and value.
“This stick bag is actually better quality and value than my original choice.”
Customer service replied rudely and revealed personal details.
“reveal personal details in their reply”
Alternative stick never arrived after two weeks, refund issued promptly.
“two weeks later, still no sick.”
Items arrived smelling of mould and customer service denied the issue.
“immediate smell of mold”
Returns process was efficient, informative, and handled payment differences smoothly.
“HFS's returns process is extremely efficient and easy.”
Customer service was appalling and email communication was rude.
“The customer service is appalling and non existent.”
Company replied rudely and gave a delayed 7-day shipping despite paid 3-day service.
“rude and impolite response”
They took payment for unavailable goods and delayed refund for eight days.
“you took payment for goods that you either knew were not in stock”
Order refunded after seller later claimed item was unavailable despite website stock.
“the stick was no longer available”
Customer service promptly upgraded to an alternative stick at no extra cost.
“offered a no quibble or cost upgrade”
Payment taken but order not shipped and phone support unreachable.
“haven’t even shipped the item yet.”
Good price despite shipping; item delivered quickly to New York.
“But the best part was the price.”
Fast dispatch and delivery with competitive prices and wide catalogue.
“Ordered Sunday, dispatch Monday and delivery Wednesday.”
Reviewer says sticks are poor quality and warranty not honoured.
“bad quality sticks”
Delivery was fast and prices were cheap.
“Fast. Cheap”
Delivered early with great service and a quality stick, postage costly.
“Delivered three days before expected”
Customer service was helpful and kept me updated about delivery issues.
“they were very helpful and kept me updated constantly.”
Reviewer claims sticks are bad quality and retailer refuses guarantees.
“very bad quality stick”
Received sticks with imperfections and encountered rude customer service.
“Each had imperfections (scuffs, pin holes, signs of trial use).”
I recently purchased a hockey stick and some equipment from the Hockey Factory Shop, and I must say that my experience was nothing short of amazing. The website had an extensive range of sticks, shoes, and equipment from leading brands in the field at very reasonable prices.
The online shopping process was effortless - I found what I needed easily and quickly checked out with no issues. The delivery time was exceptionally fast; it arrived within two days of ordering. Everything came adequately packed, ensuring they were safe in transit.
Upon receiving my products, I was highly impressed with their quality. They matched perfectly to the product descriptions provided on the website- if not exceeded them! The stick felt fantastic in my hands; the grip is exceptional and boosted control over my game massively. And it’s not just me who thinks this—the other members of our team also noticed how much better they are performing since using these brand-new items!
Overall, Hockey Factory Shop has proven to be one of the best places for all your hockey needs! Their range is enormous, pricing affordable while still providing high-quality products along speedy delivery service given to their customers – something which should never go without recognition!
Alleges orders not sent, wrong items sent, and refunds require fighting.
“they take your money but do not send items out”
Stick delivered in two days and quality was excellent.
“The stick quality was Excellent.”
Item arrived quickly and was the lowest price available.
“lowest price I found anywhere”
Found lowest price and item arrived quicker than expected.
“lowest price I found”
All items arrived on time and the website is highly recommended.
“llegaron en tiempo y forma”
Owner's email responses were argumentative and rude, causing communication problems.
“immediately argumentative and rude”
Requested exchange/refund but the company refused and was untrustworthy.
“they wont take it back!”
Customer service was rude and did not offer a replacement.
“they were rude on the phone”
Poor product selection and very slow order fulfilment.
“poor hockey selection and takes forever for your order to come through.”
Orders took three weeks, contact was poor, and staff were rude.
“Order took 3 weeks to be delivered”
Alleges site advertises stock falsely and then offers unsuitable substitutes.
“Happy to give the illusion that they have your purchase in stock”
Paid for urgent 24hr delivery then told items were out of stock next day.
“it's not in stock”
Reviewer experienced rude and impolite behaviour from the shop.
“rude, bad-mannered and impolite”
Returns and replies were slow, taking over two months to resolve.
“Took over 2 months to sort out!”
High return costs, no refund on faulty items, and slow replies.
“no refund on faulty items”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hockey Factory Shop is an online retailer specialising in field hockey equipment and accessories, including sticks, bags, shoes and protective gear. Shoppers typically compare model ranges, sizes and prices when researching this type of retailer; independent reviews often focus on delivery, product condition and after‑sales service.