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We Collect & Analyse Reviews

Hockey Factory Shop
Experiences & Reviews

Hockey Factory Shop is an online retailer specialising in field hockey equipment and accessories, including sticks, bags, shoes and protective gear. Shoppers typically compare model ranges, sizes and prices when researching this type of retailer; independent reviews often focus on delivery, product condition and after‑sales service.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 57%
Latest Review 18d
Overall Rating
3.3

Our Analysis

🎯

Service quality

Many reviewers describe helpful, efficient customer service and straightforward returns, but a substantial number report rude replies or poor handling of order problems.

Share
19%
Mixed
💰

Value for money

Multiple shoppers highlight competitive prices and good value on sticks and equipment; a few mention higher postage or disputed pricing on specific orders.

Share
9%
Strong
⚡

User experience

The website and checkout are often called user‑friendly and dispatch is frequently fast; several customers nevertheless report stock‑related delays and missing shipments.

Share
22%
Mixed
🔧

Product quality

Many buyers say items matched descriptions and were good quality; however there are isolated reports of damaged or contaminated items that required returns.

Share
9%
Strong
📞

Communication

Reviewers cite clear tracking updates and helpful proactive contact in some cases, while others describe terse or unhelpful replies and unclear closure/holiday notices.

Share
20%
Mixed
⭐

Overall experience

Overall impressions are split: numerous positive purchases with rapid delivery, but a notable set of reviews describing cancellations, delays or poor service interactions.

Share
22%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

H
Hells Bells
trustpilot.com Sep 30, 2025

Great service

I was a bit apprehensive about ordering after reading some of the reviews. However I placed an order for a stick and it was delivered i...

S
Svitlana
trustpilot.com Sep 30, 2025

hockey stick

I really liked the website, it's user-friendly, and there's quick contact with the c...

H
Harry
trustpilot.com Sep 30, 2025

Experience was great

Experience was great! Although they didn't have stock of the shoes I was after, they never...

R
Rochelle Bradley
trustpilot.com Sep 30, 2025

Great service, very helpful!

I placed an ordered on the site, but unfortunately the shoes I wanted were out of stock. I was emailed straight away offering an alternative shoe for...

B
Bridget
trustpilot.com Sep 30, 2025

5 stars for product and service

Have just used HFS for the first time and I'm delighted with the product and the service. I ordered a hockey stick bag, and was informed after two day...

N
Nick
trustpilot.com Sep 30, 2025

Not only is the experience terrible but…

Not only is the experience terrible but they will ask for details of your order and then reveal personal details in their reply and just accuse...

S
Simon
trustpilot.com Sep 30, 2025

I've got to agree with other reviews

I've got to agree with other reviews. The items I ordered and paid for weren't on stock. They contacted me and offered the newer version on the stick....

D
David Thomas
trustpilot.com Sep 30, 2025

We're speechless and haven't got time for this.

We ordered a new hockey helmet and neck guard that we needed in a hurry, but was very surprised when the items arrived in a Samsung printer box wrappe...

l
ludovic taxis
trustpilot.com Sep 30, 2025

A pleasure to deal with

I ordered some astro shoes. They arrived perfectly punctual but unfortunately I had ordered the wrong size. I was not looking forward to trying return...

P
Penny Fallon
trustpilot.com Sep 30, 2025

Avoid! Avoid! Avoid!

If I could give this company 0 stars I would. Avoid! Avoid! The customer service is appalling and non existent. The email I received when my order wen...

T
TOM BOUNDY
trustpilot.com Sep 30, 2025

Rude customer service and poor shipment

There was no clear information on when they would be closed however it was hidden in a small subsection that you had to click a link to find. I emaile...

S
Steve p
trustpilot.com Sep 30, 2025

Response

I’m afraid the response completely missed the point - you took payment for goods that you either knew were not in stock, or you didn’t bother to check...

A
Annoyed customer
trustpilot.com Sep 30, 2025

Very disappointed with Hockey Factory…

Very disappointed with Hockey Factory Shop. I purchased a hockey stick from them which was reduced to a very good price. The transaction was completed...

I
Ian D
trustpilot.com Sep 30, 2025

Really impressed with customer service…

Really impressed with customer service from HFS. Stick originally ordered was out of stock, but was quickly informed and offered a no quibble or cost...

P
Paul Daniels
trustpilot.com Sep 30, 2025

Is Hockey Factory Shop a Scam ?

Four days ago I placed an order for a hockey stick ( sons birthday present) on the 8th October and despite taking my money I have only had confirmatio...

U
Urvi
trustpilot.com Sep 30, 2025

Great prices. On time, prompt delivery.

Great prices. And on-time delivery. The stick was delivered surprisingly quickly to me in New York City. But the best part was the price. Even with t...

W
Will
trustpilot.com Sep 30, 2025

Top sellers

Top sellers. Ordered Sunday, dispatch Monday and delivery Wednesday. Best prices online when compared and have the best cata...

P
Povilas Lakštauskas
trustpilot.com Sep 30, 2025

This market sell bad quality sticks and…

This market sell bad quality stick...

c
customer
trustpilot.com Sep 30, 2025

Fast & Cheap

...

H
Harry Jowett
trustpilot.com Sep 30, 2025

Hockey Factory Shop

Delivered three days before expected, great customer se...

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Conclusion

Reviewers report a mix of reliable, fast deliveries and helpful resolutions alongside recurring issues with stock availability and some poor customer interactions. Several reviews praise competitive pricing and easy returns for straightforward exchanges, while a number of customers describe delayed or cancelled orders, rude replies and at least one report of a contaminated item. If you are considering a purchase, check current stock before paying, use tracked delivery and retain order communications. For higher‑value items verify return and refunds policy and prefer payment methods that offer buyer protection.