Reviewers repeatedly cite quick ordering and fast delivery, including several references to next‑day delivery and a 30‑day money‑back guarantee. Many customers praise after‑sales care: missing items, faults or delivery errors were commonly resolved by replacement or collection. A minority of reviews describe failed replacement promises or stock issues, so experiences are not uniformly perfect. If rapid delivery and responsive customer support matter to you, these reviews suggest that contacting customer service resolves most problems, but check stock and delivery options before purchasing.
Examples from available reviews (Sep 2022 – Feb 2026).
Wide product range, fast next-day delivery and clear website navigation.
“next day delivery service”
Customer service promised replacements but delivery failed and item out of stock.
“the item was out of stock!!”
Customer service reshipped order and resolved delivery issues promptly.
“Anna Marie Waters in the Customer Service team was incredibly instrumental”
Faulty product exchanged and larger replacement sent free of charge.
“sent that at no extra charge for my inconvenience!”
Most reviewers describe prompt, helpful after-sales and complaint handling; one review reports an unfulfilled replacement promise.
Few reviews address price directly; where mentioned customers note reasonable prices and occasional goodwill (e.g. free size upgrade).
Ordering and checkout are frequently described as easy; many reviewers report fast next-day delivery, with isolated delivery failures.
Several reviewers praise product performance and usefulness; a small number reported faults or missing parts that were later replaced.
Customers often highlight responsive, courteous customer-service contacts and named representatives; one case describes initial unclear responses.
Most reviewers report a positive final outcome after issues were handled; a minority remained dissatisfied due to delivery or stock problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Elderly father was signed up to a monthly plan without consent.
“This company took advantage of my elderly Dad who has dementia!”
Alleges unauthorised VIP sign-up and refused refund from company.
“Customer service is disgusting.”
Faulty air fryer returned but refund delayed due to system error, pending.
“it'll be another 5 working days before I get the refund.”
JetHawk product underperformed, no invoice included, and reviewer won't reorder.
“NO INVOICE INCLUDED IN PARCEL.”
Staff made the return and replacement process easy.
“made it easy to return a product and deliver a replacement”
Automated customer service was unresponsive after product leaked.
“No customer service it’s all automated rubbish”
Reported an unexpected card charge from the company as fraudulent.
“They randomly charged my card despite never dealing with them before”
Accuses the company of being a rip-off.
“Your a RIP OFF”
Could not combine discounts and received very poor customer service.
“worst customer service EVER”
Return processing and refund were slow and communication unclear.
“Warehouse takes 10 days to check returned item, this can be 4 weeks.”
Operator cut the call and then falsely blamed the reviewer.
“She then told me that it was me who hung up??!!!”
Rubber feet marked surfaces and customer service was slow and dismissive.
“rubber feet had left marks on my marble kitchen counter top”
I recently stumbled upon High Street TV's website and was blown away by the extensive range of products available in various categories such as home & kitchen, fitness, electrical appliances and DIY. As a customer, I appreciate that they carry brands like New Image and Drew and Cole that are known for their quality.
One thing that stood out to me was their next day delivery service; it is reassuring to know that my purchases will be delivered quickly. And if there are any issues with the product or it does not meet my expectations, I have the option of availing of their 30-day money-back guarantee.
Navigating through their website was quite effortless as well. Each category is divided into sub-categories making it easier to search for specific products. They also provide detailed descriptions and specifications along with each product listing which helped me make an informed decision when purchasing.
Overall, High Street TV has proven themselves to be reliable providers of innovative products in a multitude of categories. Their exceptional customer service means you can shop confidently without worrying about post-purchase processes
Received a faulty, apparently unchecked item and phones were unanswered.
“Sent me a faulty item.”
Reviewer says product was misrepresented and return was refused.
“sold a lie to a disabled pensioner”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
High Street TV is a UK online retailer that lists household, kitchen and small electrical products via its e-commerce site. People searching reviews of High Street TV commonly look for information on delivery speed, returns and customer service performance.