Customers often mention fast delivery, easy ordering, and friendly support. Many reviews praise how products work and say returns are straightforward when needed. A clear set of complaints focuses on unauthorised card charges, slow refunds, and occasional faulty or out-of-stock items. Reviews show a split between customers who get quick fixes and others left with ongoing billing and refund issues.
Examples from available reviews (Sep 2022 – Mar 2026).
Support responded promptly, offered replacements, and helped solve the blender issue.
“Jayne answered all my emails promptly and constructively”
Easy ordering, quick delivery, and satisfied repeat purchase.
“Great service from High Street.”
Elderly father was signed up to a monthly plan without consent.
“This company took advantage of my elderly Dad who has dementia!”
Return processing and refund were slow and communication unclear.
“Warehouse takes 10 days to check returned item, this can be 4 weeks.”
Many reviews describe polite staff, quick replacements, and next-day delivery. Several customers say support stepped in to fix faults or resend orders. A smaller group reports automated or unhelpful replies, plus cancelled or unsuccessful replacements.
Many customers say prices feel fair and the products offer good value. A small number report overcharging or call the company a rip-off. Billing complaints also include claims of unwanted VIP sign-ups.
Customers regularly point to a simple online checkout and an easy-to-use website. Fast delivery and sensible packaging come up as common positives. A few reviews mention products not matching how they were presented and returns being refused for vulnerable customers.
Positive feedback often highlights strong performance and repeat purchases of the same item. Several reviews mention replacements that solved faults and products that matched expectations. Others complain about faulty items, damage such as surface marking, or weak performance.
Many reviewers find order updates and email replies useful and clear. Some mention straightforward apologies and explanations about couriers. A minority report calls being cut off, agents shifting blame, or channels that feel fully automated and unresponsive.
Many comments describe smooth purchases, good products, and fast support. Negative reviews focus on billing disputes, slow refunds, and return-processing problems. These complaints are fewer but often involve financial or admin issues that remain unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Elderly father was signed up to a monthly plan without consent.
“This company took advantage of my elderly Dad who has dementia!”
Alleges unauthorised VIP sign-up and refused refund from company.
“Customer service is disgusting.”
Faulty air fryer returned but refund delayed due to system error, pending.
“it'll be another 5 working days before I get the refund.”
JetHawk product underperformed, no invoice included, and reviewer won't reorder.
“NO INVOICE INCLUDED IN PARCEL.”
Staff made the return and replacement process easy.
“made it easy to return a product and deliver a replacement”
Automated customer service was unresponsive after product leaked.
“No customer service it’s all automated rubbish”
Reported an unexpected card charge from the company as fraudulent.
“They randomly charged my card despite never dealing with them before”
Accuses the company of being a rip-off.
“Your a RIP OFF”
Could not combine discounts and received very poor customer service.
“worst customer service EVER”
Return processing and refund were slow and communication unclear.
“Warehouse takes 10 days to check returned item, this can be 4 weeks.”
Operator cut the call and then falsely blamed the reviewer.
“She then told me that it was me who hung up??!!!”
Rubber feet marked surfaces and customer service was slow and dismissive.
“rubber feet had left marks on my marble kitchen counter top”
I recently stumbled upon High Street TV's website and was blown away by the extensive range of products available in various categories such as home & kitchen, fitness, electrical appliances and DIY. As a customer, I appreciate that they carry brands like New Image and Drew and Cole that are known for their quality.
One thing that stood out to me was their next day delivery service; it is reassuring to know that my purchases will be delivered quickly. And if there are any issues with the product or it does not meet my expectations, I have the option of availing of their 30-day money-back guarantee.
Navigating through their website was quite effortless as well. Each category is divided into sub-categories making it easier to search for specific products. They also provide detailed descriptions and specifications along with each product listing which helped me make an informed decision when purchasing.
Overall, High Street TV has proven themselves to be reliable providers of innovative products in a multitude of categories. Their exceptional customer service means you can shop confidently without worrying about post-purchase processes
Received a faulty, apparently unchecked item and phones were unanswered.
“Sent me a faulty item.”
Reviewer says product was misrepresented and return was refused.
“sold a lie to a disabled pensioner”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
High Street TV sells products through TV broadcasts and an online shop. It airs product demos and lists featured items on its website. Customers order online and receive delivery. Customer service handles order questions, returns, and refunds.