Customers often mention fast delivery, easy ordering, and friendly support. Many reviews praise how products work and say returns are straightforward when needed. A clear set of complaints focuses on unauthorised card charges, slow refunds, and occasional faulty or out-of-stock items. Reviews show a split between customers who get quick fixes and others left with ongoing billing and refund issues.
Examples from available reviews (Sep 2022 – Mar 2026).
Support responded promptly, offered replacements, and helped solve the blender issue.
“Jayne answered all my emails promptly and constructively”
Easy ordering, quick delivery, and satisfied repeat purchase.
“Great service from High Street.”
Elderly father was signed up to a monthly plan without consent.
“This company took advantage of my elderly Dad who has dementia!”
Return processing and refund were slow and communication unclear.
“Warehouse takes 10 days to check returned item, this can be 4 weeks.”
Many reviews describe polite staff, quick replacements, and next-day delivery. Several customers say support stepped in to fix faults or resend orders. A smaller group reports automated or unhelpful replies, plus cancelled or unsuccessful replacements.
Many customers say prices feel fair and the products offer good value. A small number report overcharging or call the company a rip-off. Billing complaints also include claims of unwanted VIP sign-ups.
Customers regularly point to a simple online checkout and an easy-to-use website. Fast delivery and sensible packaging come up as common positives. A few reviews mention products not matching how they were presented and returns being refused for vulnerable customers.
Positive feedback often highlights strong performance and repeat purchases of the same item. Several reviews mention replacements that solved faults and products that matched expectations. Others complain about faulty items, damage such as surface marking, or weak performance.
Many reviewers find order updates and email replies useful and clear. Some mention straightforward apologies and explanations about couriers. A minority report calls being cut off, agents shifting blame, or channels that feel fully automated and unresponsive.
Many comments describe smooth purchases, good products, and fast support. Negative reviews focus on billing disputes, slow refunds, and return-processing problems. These complaints are fewer but often involve financial or admin issues that remain unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Purchased the item online after seeing it on TV.
“Item on tv. Shoped online.”
Pleased with purchases and intends to use the company again.
“I am well pleased with my purchases from High Street TV and will no hesitate to use them again”
Staff were polite, helpful, and the site was easy to use.
“Easy to access what I need, very happy, very polite and helpful”
Long-time shopper finds products excellent and returns easy.
“I been shopping long time on High Street tv they have amazing products and can return without any problem”
Easy ordering, next-day delivery, and reasonably priced product.
“Very easy to order, products delivered next day. Good pruduct at a reasonable price.”
Clever Chef provides convenience and has improved lunch routine.
“I am vety pleased with my Clever Chef”
Order updates were helpful and the fan improved air quality for husband.
“I was kept informed about the progress of my order every step of the way”
Clothes dryer works well and prevents damp laundry around the home.
“We bought a clothes dryer which works great”
Support responded promptly, offered replacements, and helped solve the blender issue.
“Jayne answered all my emails promptly and constructively”
Product arrived on time and the reviewer will use the company again.
“Arrived on time and was brilliant.”
Faulty item exchanged after customer care assistance.
“Brilliant customer care afer I had faulty pocket vac.”
Ordering system worked well and parcel arrived quickly and well packed.
“A great ordering system”
The delivery was very quick and efficient.
“Very quick delivery”
Reviewer praises company as the best on TV.
“your the best on tv”
Consistently impressed with product quality and reasonable pricing.
“very good quality and reasonable price 👌”
Delivery was smooth and the product was good.
“SMOOTH DELIVERY GOOD PRODUCT”
Order was completed with no hassle and everything was fine.
“All good no hassle 😃”
Customer service offered a full refund and resolved the issue positively.
“Janine offered a full refund”
Company refunded postage after contacting them over P&P charge discrepancy.
“I have been refunded the P&P so I am very happy with the company and the outcome.”
Customer service promised replacements but delivery failed and item out of stock.
“the item was out of stock!!”
Customer service quickly sent the missing Nutribullet part.
“quickly sent me the missing item”
Easy ordering, quick delivery, and satisfied repeat purchase.
“Great service from High Street.”
Clever pot is useful, easy to use, and delivered quickly.
“Super service clever pot is so useful”
Ordering and payment were easy and delivery was quick.
“So easy to order and pay and came very quickly”
Impressed by air fryer's performance and later bought another.
“so impressed with it's performance”
Faulty product exchanged and larger replacement sent free of charge.
“sent that at no extra charge for my inconvenience!”
Ordering was easy and the product was delivered promptly.
“Very easy to order an delivered product promptly”
Ordering was easy, price good, and delivery was fast.
“Ordering was easy and the price was good also fast delivery everything was excellent.”
Customer service resolved order issues quickly and without hassle.
“they fixed it with no hassle.”
Customer service reshipped order and resolved delivery issues promptly.
“Anna Marie Waters in the Customer Service team was incredibly instrumental”
Very pleased with the overall experience.
“Very pleased with everything thankyou”
Customer service handled a minor issue quickly and professionally.
“Fantastic Customer Service.”
The service provided was smooth and efficient.
“Smooth service”
Ordering and delivery were quick and easy.
“Quick and easy ordering and delivery.”
Customer service representative was very helpful and efficient.
“Lovely Lady in Customer Service.”
Initial delivery failed, but service arranged next-day delivery and inquiry.
“after phoning the rep had my product delivered the next day.”
Replacement Jethawk works well and makes garden tasks easier.
“The new one does work well”
Customer service apologised and clarified courier fault, easing worry.
“I'm sorry for the confusion.”
Reviewer praises company and exceptional after-sales service.
“its the best company iv ever shoped with great after sales iv come across”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
High Street TV sells products through TV broadcasts and an online shop. It airs product demos and lists featured items on its website. Customers order online and receive delivery. Customer service handles order questions, returns, and refunds.