Reviews Analysed
21
We Collect & Analyse Reviews
High Street TV
Experiences & Reviews
High Street TV is a UK online retailer that lists household, kitchen and small electrical products via its e-commerce site. People searching reviews of High Street TV commonly look for information on delivery speed, returns and customer service performance.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
18d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Most reviewers describe prompt, helpful after-sales and complaint handling; one review reports an unfulfilled replacement promise.
Share
Strong
24%
💰
Value for money
Few reviews address price directly; where mentioned customers note reasonable prices and occasional goodwill (e.g. free size upgrade).
Share
Mixed
3%
⚡
User experience
Ordering and checkout are frequently described as easy; many reviewers report fast next-day delivery, with isolated delivery failures.
Share
Strong
20%
🔧
Product quality
Several reviewers praise product performance and usefulness; a small number reported faults or missing parts that were later replaced.
Share
Strong
8%
📞
Communication
Customers often highlight responsive, courteous customer-service contacts and named representatives; one case describes initial unclear responses.
Share
Strong
14%
⭐
Overall experience
Most reviewers report a positive final outcome after issues were handled; a minority remained dissatisfied due to delivery or stock problems.
Share
Strong
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
Review Title: A Multitude Of Categories To Choose From With Next Day Delivery!
"I recently stumbled upon High Street TV's website and was blown away by the extensive range of products available in various categories such as home & kitchen, fitness, electrical appliances and DIY. As a customer, I appreciate that they carry brands like New Image and Drew and Cole that are known for their quality. One thing that stood out to me was their next day delivery service; it is reassuring to know that my purchases will be delivered quickly. And if there are any issues with the product or it does not meet my expectations, I have the option of availing of their 30-day money-back guarantee. Navigating through their website was quite effortless as well. Each category is divided into sub-categories making it easier to search for specific products. They also provide detailed descriptions and specifications along with each product listing which helped me make an informed decision when purchasing. Overall, High Street TV has proven themselves to be reliable providers of innovative products in a multitude of categories. Their exceptional customer service means you can shop confidently without worrying about post-purchase processes"
Ian Mills
Collected.reviews
Oct 13, 2022
Featured for: product range and UX
Frustrating experience
"After an issue with my order being delivered I contacted the customer service team who said they would send out a replacement for next day delivery ho..."
David
Trustpilot
Sep 30, 2025
Featured for: negative delivery and service failure
High St TV have wowed me and I would…
"High St TV have wowed me and I would definitely use them again and tell all my friends and family about the great experience I had. I placed an initia..."
Miss Donna Spence
Trustpilot
Sep 30, 2025
Featured for: detailed praise for named rep
customer care
"Excellent service…… unfortunately there was a small fault with my first order They collected the parcel & sent a replacement..."
Jacqueline
Trustpilot
Sep 30, 2025
Featured for: returns, free upgrade and service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
David
trustpilot.com
Sep 30, 2025
Frustrating experience
After an issue with my order being delivered I contacted the customer service team who said they would send out a replacement for next day delivery ho...
A
A F
trustpilot.com
Sep 30, 2025
I had a complaint about an item that was missing
I had a complaint about an item that was missing from the Nutribullet product I had ordered. After reviewing my complaint and...
L
Lorraine Knowles
trustpilot.com
Sep 30, 2025
Great service from High Street
Great service from High Street. Easy ordering and quick delivery . Drew and Cole 5 minute chef is excellent this is t...
N
Nigel Randall
trustpilot.com
Sep 30, 2025
Clever pot
Super service clever pot is so useful easy to use lov...
A
Annette Ward
trustpilot.com
Sep 30, 2025
So easy to order and pay and came very…
So easy to order and pa...
M
MRS JUDY ULLAH
trustpilot.com
Sep 30, 2025
Impressive performance
I bought an air fryer a couple of years ago and accidentally damaged the door, I had been so impressed with it's performance I decided t...
J
Jacqueline
trustpilot.com
Sep 30, 2025
customer care
Excellent service…… unfortunately there was a small fault with my first order They collected the parcel & sent a replacement...
J
Joyce
trustpilot.com
Sep 30, 2025
NORFOLK
Very easy to order an de...
S
Sandra Blunden
trustpilot.com
Sep 30, 2025
Ordering was easy and the price was…
Ordering was easy and the price was good a...
A
Alicia Barnes
trustpilot.com
Sep 30, 2025
Great customer service
Great customer service. I caused a couple of iss...
M
Miss Donna Spence
trustpilot.com
Sep 30, 2025
High St TV have wowed me and I would…
High St TV have wowed me and I would definitely use them again and tell all my friends and family about the great experience I had. I placed an initia...
M
MR EDMUND EVANS
trustpilot.com
Sep 30, 2025
Very pleased with everything thankyou
Very pleased with...
A
Adrian Owen
trustpilot.com
Sep 30, 2025
Fantastic Customer Service
Fantastic Customer Service. I recently had a minor issue with a product and contacted High Street TV. Their response was nothing short of exceptional....
M
Mr Brian Jenkins
trustpilot.com
Sep 30, 2025
Smooth service
...
G
Gurpal Matharu
trustpilot.com
Sep 30, 2025
Quick and easy ordering and delivery.
Quick and easy ord...
G
Graham Perkins
trustpilot.com
Sep 30, 2025
Lovely Lady in Customer Service.
Lovely Lady in Customer Service. Super helpfu...
p
paul barnes
trustpilot.com
Sep 30, 2025
My first order was not delivered at all…
My first order was not delivered at all but after phoning the rep had my product delivered the next day. After my contact with the company they have d...
J
Jill Lashmar
trustpilot.com
Sep 30, 2025
Easy Peasy
Easy website to follow. I wanted another Jethawk. The first one I ordered and received did not work BUT I left it too long before letting you k...
a
ann jones
trustpilot.com
Sep 30, 2025
Had a terrible worry
Had a terrible worry, none of which Was my doing. Spoke to 2 customer service people via the phone. They were helpful BUT nothing was really resolved....
v
victor mcclements
trustpilot.com
Sep 30, 2025
its the best company iv ever shoped…
its the best company iv ever shoped...
Conclusion
Reviewers repeatedly cite quick ordering and fast delivery, including several references to next‑day delivery and a 30‑day money‑back guarantee. Many customers praise after‑sales care: missing items, faults or delivery errors were commonly resolved by replacement or collection. A minority of reviews describe failed replacement promises or stock issues, so experiences are not uniformly perfect. If rapid delivery and responsive customer support matter to you, these reviews suggest that contacting customer service resolves most problems, but check stock and delivery options before purchasing.