Reviews indicate consistent strengths in craftsmanship, engraving quality and responsive customer service. Many customers highlight fast engraving and prompt delivery, and several note helpful email/phone responses and straightforward resizing or repairs. There is a pattern of quick issue resolution when problems occur, such as replacing scratched items or remaking incorrect sizes. However, one review reports a serious shipping and communication failure for an EU order; international buyers may wish to confirm shipping details and tracking. Overall, reviewers recommend the company for personalised silver gifts but advise checking delivery arrangements for cross-border orders.
Examples from available reviews (Feb 2023 – Feb 2026).
Excellent customer service and high-quality silver with fast engraving and delivery.
“the exceptional service provided by Hersey & Son.”
Poor communication and incompetent customer service caused refund and order issues.
“Total incompetence, and poor communication and customer service as well.”
Helpful staff remade and resized bangles quickly and affordably.
“All three bangles were solid silver and beautifully made.”
Second scratched item was promptly fixed after complaint.
“My second order came scratched and Hersey were quick to reply and fixed the product.”
Reviewers most often describe prompt, helpful service and quick problem resolution; a single review reports poor handling of an international order.
Multiple reviewers report competitive pricing, refunds or adjustments when needed and perceive good value relative to the silver quality received.
Customers commonly note an easy ordering process, fast engraving and prompt delivery; one reviewer experienced a delayed EU shipment and tracking issues.
Product comments consistently praise solid silver weight, skilled engraving and overall workmanship across bracelets, chains and pendants.
Most reviews highlight quick email and phone replies and clear updates; one review describes poor and unhelpful communication about an EU delivery.
The majority of reviewers recommend the company for personalised silver gifts, citing quality, service and fast fulfilment; isolated negative experience noted.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Product excellent with very good service and support.
“Excellent product and very good service and support.”
Item slightly smaller than expected but looks beautiful when worn.
“Bought for a birthday, it is a bit smaller than I thought but I tried it on and looks beautiful.”
Easy ordering and excellent value; recipient loved the bracelet.
“it was exactly as stated my partner loved the quantity bracelet and it was excellent value for money.”
Helpful customer service and next-day delivery of excellent necklace.
“Fantastic customer service, very helpful and knowledgeable.”
Exceptional quality and easy exchanges when wrong size ordered.
“they made it very easy to exchange.”
Christening gift arrived promptly and recipients sent thanks.
“It arrived very promptly and I've had a nice thank you message from the recipients”
Beautiful initial pendants with clear quality, good value and fast delivery.
“Beautiful necklace and initial pendants.”
Very helpful and responsive staff with excellent communication and delivery.
“Communication was excellent, delivery was fast, and nothing was too much trouble.”
Engraved cuff bracelet arrived with excellent workmanship and satisfaction.
“I couldn't be happier with the workmanship.”
Rattle teether fit perfectly with smooth finish and fast delivery.
“Nice smooth finish. Arrived before unexpected (next day).”
Necklace good but returns portal and return costs are expensive.
“£3.80 to use the returns portal + the cost of returning the package.”
Excellent service and delighted with silver necklace.
“Excellent service. Delighted with my silver necklace.”
Personal engraved cufflinks arrived and were perfect.
“I received the personal engraved cufflinks the other day and they were perfect , thank you 😊”
Fourth purchase; products are excellent quality and reasonably priced.
“the quality is excellent. Not much more to say.”
St Christopher necklace was well received, good quality and nicely packaged.
“I thought it was very good quality, nicely packaged and presented with timely delivery”
Quality bracelet with lovely packaging and fast delivery.
“Quality bracelet for my husband & lovely packaging with fast delivery.”
Outstanding customer service, fast shipping, and excellent product longevity.
“Shipping was probably the quickest I have ever experienced in my life from any company.”
Lovely product with quick, easy and efficient service.
“Lovely product Quick easy efficient service thankyou”
Pleased with product and delivery; prompt email reply too.
“Prompt reply to my email too.”
Many purchases all giving delight with service and product quality.
“I've made lots of purchases from Hersey over the years and in every case I've been delighted with the service and the quality of their products.”
Excellent service from start to finish, ten out of ten.
“Excellent service from start to finish 10/10”
Purchase was beautifully presented and the recipient loved it.
“She loved the bangle it was beautiful.”
Chain offered good quality for a reasonable price.
“Chunky Saint Christopher chain really good quality for the price.”
Bracelet arrived quickly but had a broken clasp; helpful service refunded, I'll reorder.
“Hersey were so helpful i returned the bracelet and got a refund with out any trouble.”
Very pleased; purchase was carefully presented and pleasant to deal with.
“So pleased with my purchase - beautifully and carefully presented.”
Beautiful, high-quality compass bracelet with easy ordering and quick delivery.
“it’s such a beautiful, high-quality piece!”
First-time customer impressed by next-day delivery and excellent quality.
“Excellent quality! I'm very happy with my earrings!”
Beautiful product and swift, helpful customer service including discount.
“they fixed it immediately—no fuss, no drama.”
Faultless purchase experience with prompt delivery and excellent packaging.
“My online ordering experience with this company has been faultless from start to finish”
Multiple pieces were exceptional quality with welcoming customer service.
“they are of exceptional quality with care that comes from a UK family business”
Silver cross is elegant, well-made and excellent value.
“The look and quality of the cross is absolutely beautiful.”
Good quality small crosses arrived quickly and well packaged.
“Very speedy delivery. Beautiful, good quality small crosses.”
Engraved cuff bangle is beautiful, heavy, and well presented.
“Professional engraving, and a very heavy piece!”
Consistently beautiful, high-quality products and exceptional service.
“Beautiful quality products.”
Fast delivery and quality exceeded my expectations.
“The quality is far above what I expected.”
Extra-small cuff fitted my small wrist with excellent engraving.
“engraving is deep perfectly centered.”
Lovely bracelet; reviewer loves and recommends the firm.
“Beautiful bracelet I love it and recommend this firm highly.”
Two chains arrived with lovely quality and excellent delivery.
“The chains are lovely quality and the order/delivery process was excellent.”
Second scratched item was promptly fixed after complaint.
“My second order came scratched and Hersey were quick to reply and fixed the product.”
Company refunded discount and provided exquisite product and service.
“within hours had a refund of the difference”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hersey & Son Silversmiths is a UK silversmithing company offering sterling silver jewellery, personalised engraving and repair services through an online store. Typical product lines include bracelets, chains, pendants and other bespoke silver gifts. Consumers researching this firm usually look for information on craftsmanship, engraving quality, delivery times and customer service.