Reviews Analysed
21
We Collect & Analyse Reviews
Hersey & Son Silversmiths
Experiences & Reviews
Hersey & Son Silversmiths is a UK silversmithing company offering sterling silver jewellery, personalised engraving and repair services through an online store. Typical product lines include bracelets, chains, pendants and other bespoke silver gifts. Consumers researching this firm usually look for information on craftsmanship, engraving quality, delivery times and customer service.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Reviewers most often describe prompt, helpful service and quick problem resolution; a single review reports poor handling of an international order.
Share
Strong
18%
💰
Value for money
Multiple reviewers report competitive pricing, refunds or adjustments when needed and perceive good value relative to the silver quality received.
Share
Strong
6%
⚡
User experience
Customers commonly note an easy ordering process, fast engraving and prompt delivery; one reviewer experienced a delayed EU shipment and tracking issues.
Share
Strong
17%
🔧
Product quality
Product comments consistently praise solid silver weight, skilled engraving and overall workmanship across bracelets, chains and pendants.
Share
Strong
22%
📞
Communication
Most reviews highlight quick email and phone replies and clear updates; one review describes poor and unhelpful communication about an EU delivery.
Share
Strong
11%
⭐
Overall experience
The majority of reviewers recommend the company for personalised silver gifts, citing quality, service and fast fulfilment; isolated negative experience noted.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
Hersey & Son: Exceptional Service and High-Quality Products You Can Count On
"I recently had the pleasure of purchasing from Hersey & Son London Silversmiths and I must say, it was a truly wonderful experience. Their classic and modern silver jewellery pieces are second to none, made right in their own workshop in London. What struck me most about my purchase was the exceptional service provided by Hersey & Son. From start to finish, they made sure that I felt like their top priority. Not only did they offer great value for money, but the fast engraving and delivery were just a few added bonuses that truly impressed me. The quality of the product itself is truly remarkable as well; every piece is expertly crafted with such attention to detail. I am already receiving compliments on my new silver jewellery piece! Overall, shopping at Hersey & Son was an excellent decision for me; impeccable customer service coupled with high-quality products ensured that this will not be my last purchase from them!"
Anastasia
Collected.reviews
Feb 09, 2023
Featured for: Comprehensive positive on product and service
Horrible customer service
"Total incompetence, and poor communication and customer service as well. I purchased a gift to be shipped to me in the EU from Hersey. Their website c..."
Leslie
Trustpilot
Sep 30, 2025
Featured for: Strong negative: shipping and communication
Excellent service, bangles are beautiful and staff super helpful
"I have brought three bespoke bangles from Hersey and Son. Each time I have ordered a bangle the staff at Hersey and Son have been really helpful and p..."
Anne Dickinson
Trustpilot
Sep 30, 2025
Featured for: Detailed example: resizing, quick replies
I have purchased from Hersey twice now
"I have purchased from Hersey twice now, my fiancé brought from them too. The personalised engraved products are fantastic, and make lovely gifts. My f..."
Katherine Fortnum
Trustpilot
Sep 30, 2025
Featured for: Product issue then swift fix
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Karen
trustpilot.com
Sep 30, 2025
Excellent
First time I have ordered from this company and I have to say I am very impressed. I placed my order on Friday 29th August and I received it thi...
H
Harv Gold
trustpilot.com
Sep 30, 2025
Find it hard to find sizes as a small wristed lad⌚️
Read about this company as a family bussiness, brought the Cuff bracelet, and as someone with small wrists struggles, so went with the extra s...
D
Debbie
trustpilot.com
Sep 30, 2025
Beautiful bracelet I love it and…
Beautiful bracelet I love it and re...
D
Diane Hassall
trustpilot.com
Sep 30, 2025
Excellent quality and service.
I have recently purchased two items from Hersey. (Orders not placed at the same time). Two chains - one cross and chain and one ‘initial...
K
Katherine Fortnum
trustpilot.com
Sep 30, 2025
I have purchased from Hersey twice now
I have purchased from Hersey twice now, my fiancé brought from them too. The personalised engraved products are fantastic, and make lovely gifts. My f...
E
Emma
trustpilot.com
Sep 30, 2025
Solid product and excellent customer service I’ll be using this company again !
I have to express my delight at Herseys for the gift I purchased for my nephew’s 18th A contacted the company via email after forgetting to use the ad...
J
Joy
trustpilot.com
Sep 30, 2025
10/10 - Beautifully made silver bracelet.
I love the bracelet I ordered, it is beautifully made. I wholeheartedly recommend this silversmith co...
T
Tony Line
trustpilot.com
Sep 30, 2025
10/10 for customer service
10/10 for customer service, i read the website wrong and my bangle was engraved on the inside, i spoke to h...
L
Leslie
trustpilot.com
Sep 30, 2025
Horrible customer service
Total incompetence, and poor communication and customer service as well. I purchased a gift to be shipped to me in the EU from Hersey. Their website c...
W
Wendy P
trustpilot.com
Sep 30, 2025
Beautiful Pendant
The round deep engraved silver pendant (dog tag) is beautiful and exceeded my expectations. It is a weighty pendant, well made and skilfully engraved...
D
D Gallagher
trustpilot.com
Sep 30, 2025
EXCELLENT
JUST RECEIVED MY MENS SILVER AND LE...
D
Diane McDermott
trustpilot.com
Sep 30, 2025
Speedy resolution
After a miscommunication, v grateful to Hersey's for their speedy response and resolution of the problem with my husband's silver wedding anniversary...
C
Camille McCabe
trustpilot.com
Sep 30, 2025
I’m delighted with my beautiful T Bar…
I’m delighted with my beautiful T Bar earrings, great quality and are just perfect. The delivery t...
J
Judith Moseley
trustpilot.com
Sep 30, 2025
Lovely silver ingot St Christopher
Really pleased with the St Christopher ingot...
M
Mrs Bronwen Gorvy-Noik
trustpilot.com
Sep 30, 2025
Hersey bracelet review
I had never ordered from Hersey before but was so pleased with the bangle I ordered for my nephew. Amazing quality and the weight of silver was good t...
A
Anne Dickinson
trustpilot.com
Sep 30, 2025
Excellent service, bangles are beautiful and staff super helpful
I have brought three bespoke bangles from Hersey and Son. Each time I have ordered a bangle the staff at Hersey and Son have been really helpful and p...
B
Bill Wilkinson
trustpilot.com
Sep 30, 2025
Extremely professional Company offering…
Extremely professional Company offering quality items and a super serv...
Y
Yvonne Walsh
trustpilot.com
Sep 30, 2025
Engraved silver bracelet…
I ordered an engraved silver bracelet which I ordered for my son, before he set off travelling. He absolutely loves it and I wanted to feedback. The w...
M
Mrs Karen Titmus
trustpilot.com
Sep 30, 2025
A shining example of customer care!
From the easy-to-use website and the superb choice of silverware to the excellent communications, simple solutions and the human touch, Hersey Silvers...
C
Customer
trustpilot.com
Sep 30, 2025
TEN STARS!
TEN STARS!! I wish I could give more stars 🌟. Hersey and sons have given me confidence that there is still good customer service out there. I mistaken...
Conclusion
Reviews indicate consistent strengths in craftsmanship, engraving quality and responsive customer service. Many customers highlight fast engraving and prompt delivery, and several note helpful email/phone responses and straightforward resizing or repairs. There is a pattern of quick issue resolution when problems occur, such as replacing scratched items or remaking incorrect sizes. However, one review reports a serious shipping and communication failure for an EU order; international buyers may wish to confirm shipping details and tracking. Overall, reviewers recommend the company for personalised silver gifts but advise checking delivery arrangements for cross-border orders.