Customers repeatedly praise the silverwork for strong craftsmanship and a durable, weighty feel. Many also mention fast delivery and careful presentation. Most reviews highlight quick, helpful support and speedy fixes when problems arise. A small number point to weak communication and return costs as issues.
Examples from available reviews (Feb 2023 – Mar 2026).
Consistently beautiful, high-quality products and exceptional service.
“Beautiful quality products.”
Company refunded discount and provided exquisite product and service.
“within hours had a refund of the difference”
Necklace good but returns portal and return costs are expensive.
“£3.80 to use the returns portal + the cost of returning the package.”
Poor communication and incompetent customer service caused refund and order issues.
“Total incompetence, and poor communication and customer service as well.”
Many reviewers describe customer service as fast, helpful, and focused on fixing issues. Several mention quick refunds, rework, or replacements when items arrived damaged. One review reports ongoing poor service with problems left unresolved; that complaint is rare but stands out.
Reviewers often say the jewellery feels like good value for the price. A minority flag the returns portal fee and postage as extra costs to factor in. One mid-rated review points to return costs as the reason for lower satisfaction.
Customers mention neat packaging, gift-ready presentation, and easy online ordering. Many also note prompt or next-day delivery as part of a smooth purchase. When product issues came up, several accounts say they were handled through exchanges or refunds.
Reviews regularly mention solid build quality, precise engraving, and a heavy, well-made feel. Multiple customers call the pieces beautiful and durable, and say they exceeded expectations. A few received scratched or faulty items, but the company usually put things right.
Most reviews mention clear, quick email replies and proactive shipping updates. Several customers say staff stayed responsive and knowledgeable during follow-up or rework. One review reports poor communication and incompetence; it appears rare but notable.
Reviews are largely positive, with many repeat purchases and recommendations. The few negative experiences focus more on communication breakdowns and return costs than on product quality.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Beautifully made bracelet with excellent service and care.
“I love the bracelet I ordered, it is beautifully made.”
Customer service re-engraved bangle outside at no extra cost.
“within 2 days i had a Bangle engraved on the outside at no further cost”
Poor communication and incompetent customer service caused refund and order issues.
“Total incompetence, and poor communication and customer service as well.”
Weighty, well-made pendant arrived promptly and beautifully boxed.
“The round deep engraved silver pendant (dog tag) is beautiful and exceeded my expectations.”
Received men's silver and leather bracelet; reviewer happy with item.
“JUST RECEIVED MY MENS SILVER AND LEATHER BRACELET, LOVELY ITEM. THANKS”
Miscommunication resolved quickly; pen knife restored without charge.
“speedy response and resolution of the problem”
T Bar earrings are great quality with impressive delivery and communication.
“I’m delighted with my beautiful T Bar earrings, great quality and are just perfect.”
Pleased with St Christopher ingot and its lovely engraving.
“Really pleased with the St Christopher ingot and engraving.”
Bangle had amazing quality and weight; size change handled well.
“Amazing quality and the weight of silver was good too.”
Helpful staff remade and resized bangles quickly and affordably.
“All three bangles were solid silver and beautifully made.”
Professional company delivering quality items quickly, at great value.
“Ordered and delivered within 24 hours. Great value too.”
Engraved bracelet had fantastic workmanship and service.
“The workmanship and service was fantastic.”
Excellent communications and reliable purchase experience with quality silver.
“excellent communications, simple solutions and the human touch”
Excellent customer service replaced bracelet quickly and successfully.
“I was told how to replace the bracelet, sent it the same day and 2 days later a replacement arrived.”
I recently had the pleasure of purchasing from Hersey & Son London Silversmiths and I must say, it was a truly wonderful experience. Their classic and modern silver jewellery pieces are second to none, made right in their own workshop in London.
What struck me most about my purchase was the exceptional service provided by Hersey & Son. From start to finish, they made sure that I felt like their top priority. Not only did they offer great value for money, but the fast engraving and delivery were just a few added bonuses that truly impressed me.
The quality of the product itself is truly remarkable as well; every piece is expertly crafted with such attention to detail. I am already receiving compliments on my new silver jewellery piece!
Overall, shopping at Hersey & Son was an excellent decision for me; impeccable customer service coupled with high-quality products ensured that this will not be my last purchase from them!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hersey & Son Silversmiths is a UK silversmith focused on silver jewellery and metal engraving. It makes and sells items such as bracelets, necklaces, and cufflinks. The company also offers bespoke engraving, repairs, and product rework. Customers can order via the website, with UK deliveries sent by courier.