Reviews indicate consistent strengths in craftsmanship, engraving quality and responsive customer service. Many customers highlight fast engraving and prompt delivery, and several note helpful email/phone responses and straightforward resizing or repairs. There is a pattern of quick issue resolution when problems occur, such as replacing scratched items or remaking incorrect sizes. However, one review reports a serious shipping and communication failure for an EU order; international buyers may wish to confirm shipping details and tracking. Overall, reviewers recommend the company for personalised silver gifts but advise checking delivery arrangements for cross-border orders.
Examples from available reviews (Feb 2023 – Feb 2026).
Excellent customer service and high-quality silver with fast engraving and delivery.
“the exceptional service provided by Hersey & Son.”
Poor communication and incompetent customer service caused refund and order issues.
“Total incompetence, and poor communication and customer service as well.”
Helpful staff remade and resized bangles quickly and affordably.
“All three bangles were solid silver and beautifully made.”
Second scratched item was promptly fixed after complaint.
“My second order came scratched and Hersey were quick to reply and fixed the product.”
Reviewers most often describe prompt, helpful service and quick problem resolution; a single review reports poor handling of an international order.
Multiple reviewers report competitive pricing, refunds or adjustments when needed and perceive good value relative to the silver quality received.
Customers commonly note an easy ordering process, fast engraving and prompt delivery; one reviewer experienced a delayed EU shipment and tracking issues.
Product comments consistently praise solid silver weight, skilled engraving and overall workmanship across bracelets, chains and pendants.
Most reviews highlight quick email and phone replies and clear updates; one review describes poor and unhelpful communication about an EU delivery.
The majority of reviewers recommend the company for personalised silver gifts, citing quality, service and fast fulfilment; isolated negative experience noted.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Beautifully made bracelet with excellent service and care.
“I love the bracelet I ordered, it is beautifully made.”
Customer service re-engraved bangle outside at no extra cost.
“within 2 days i had a Bangle engraved on the outside at no further cost”
Poor communication and incompetent customer service caused refund and order issues.
“Total incompetence, and poor communication and customer service as well.”
Weighty, well-made pendant arrived promptly and beautifully boxed.
“The round deep engraved silver pendant (dog tag) is beautiful and exceeded my expectations.”
Received men's silver and leather bracelet; reviewer happy with item.
“JUST RECEIVED MY MENS SILVER AND LEATHER BRACELET, LOVELY ITEM. THANKS”
Miscommunication resolved quickly; pen knife restored without charge.
“speedy response and resolution of the problem”
T Bar earrings are great quality with impressive delivery and communication.
“I’m delighted with my beautiful T Bar earrings, great quality and are just perfect.”
Pleased with St Christopher ingot and its lovely engraving.
“Really pleased with the St Christopher ingot and engraving.”
Bangle had amazing quality and weight; size change handled well.
“Amazing quality and the weight of silver was good too.”
Helpful staff remade and resized bangles quickly and affordably.
“All three bangles were solid silver and beautifully made.”
Professional company delivering quality items quickly, at great value.
“Ordered and delivered within 24 hours. Great value too.”
Engraved bracelet had fantastic workmanship and service.
“The workmanship and service was fantastic.”
Excellent communications and reliable purchase experience with quality silver.
“excellent communications, simple solutions and the human touch”
Excellent customer service replaced bracelet quickly and successfully.
“I was told how to replace the bracelet, sent it the same day and 2 days later a replacement arrived.”
I recently had the pleasure of purchasing from Hersey & Son London Silversmiths and I must say, it was a truly wonderful experience. Their classic and modern silver jewellery pieces are second to none, made right in their own workshop in London.
What struck me most about my purchase was the exceptional service provided by Hersey & Son. From start to finish, they made sure that I felt like their top priority. Not only did they offer great value for money, but the fast engraving and delivery were just a few added bonuses that truly impressed me.
The quality of the product itself is truly remarkable as well; every piece is expertly crafted with such attention to detail. I am already receiving compliments on my new silver jewellery piece!
Overall, shopping at Hersey & Son was an excellent decision for me; impeccable customer service coupled with high-quality products ensured that this will not be my last purchase from them!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hersey & Son Silversmiths is a UK silversmithing company offering sterling silver jewellery, personalised engraving and repair services through an online store. Typical product lines include bracelets, chains, pendants and other bespoke silver gifts. Consumers researching this firm usually look for information on craftsmanship, engraving quality, delivery times and customer service.