Many customers praise the solid craftsmanship and natural fibres in the scarves, cashmere, and lamb-wool pieces. Fast dispatch and mostly dependable shipping come up often. A notable group reports order mistakes and poor support when following up on refunds or returns. A smaller number mention pilling or an itchy feel after washing certain items.
Examples from available reviews (Mar 2022 – Mar 2026).
Lamb wool scarves are high quality and customer service responded quickly.
“Beautiful and high quality lamb wool scarves.”
Scarf arrived very quickly and was lovely.
“Very quick and lovely scarf”
Received wrong hat and faced refund postage charges and poor communication.
“postage was deducted from my refund and I was also required to pay for return postage”
Blankets bobbled badly after first wash and company did not reply.
“constant balls of fluff littered the house.”
Many comments mention quick dispatch and fast international delivery. In several cases, customers say staff were helpful when they needed refunds or product advice. A minority report slower delivery or longer processing on certain orders.
Many reviewers feel the selection and pricing offer good value for Scottish textiles and gifts. Some say items feel a little expensive once shipping is added. A few question value after quality issues appeared following washing.
Shoppers often say the website is easy to use and checkout is simple. Repeat buyers also compliment the packaging and the condition parcels arrive in. A few isolated reports mention sizing differences, suggesting this is uncommon.
Many reviews praise the materials, softness, and workmanship in scarves and knitwear. A smaller group reports problems such as pilling after the first wash and an itchy feel in some cashmere purchases. A few also note slight colour differences compared with the photos.
Several reviewers mention slow or no replies, with issues left unresolved after receiving the wrong item. Others describe knowledgeable staff and quick refunds once they got in touch. That mix of responsive and unresponsive experiences comes up repeatedly.
Feedback is mostly positive, and many repeat customers praise both the products and fulfilment. A clear subset ran into fulfilment mistakes or weak follow-up and left very low ratings. This split creates a sharp contrast between happy shoppers and those with unresolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Heritage of Scotland is a fantastic destination for customers looking to purchase kilt accessories and Scottish clothing. As soon as I entered the store, I was impressed by the wide range of products on offer. From sporrans and ghillie shirts to tartan trousers and sgian dubhs, this store truly had it all.
The staff were incredibly friendly and knowledgeable about their products. They asked me questions about my needs in order to help me find exactly what I was looking for. Additionally, they provided helpful tips on how to maintain my purchases once I left the store.
The quality of the products exceeded my expectations; each item appeared well-made and carefully crafted with great attention to detail. The variety of clan items available really demonstrated Heritage of Scotland's commitment to providing their customers with options that fit their specific preferences.
Overall, shopping at Heritage Of Scotland was a truly enjoyable experience that went above and beyond my expectations. The combination of excellent customer service, high-quality products, and expansive product line make this shop a must-visit for any fans of Scottish culture or those wanting an authentic kilt look!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Heritage of Scotland sells traditional Scottish clothing and giftware. The range includes cashmere and lamb-wool scarves, knitwear, and tartan accessories. Shoppers can order through an online store with shipping in the UK and overseas. Product pages usually list fibre content, care instructions, and origin details. The company is based in Scotland and supplies both personal buyers and gift purchasers.