Review content shows frequent praise for product quality, wide selection and repeat purchases, with many customers reporting smooth ordering and timely delivery. Staff and support receive positive mentions, including helpful refunds and in‑store assistance. A minority of reviews call out sizing inconsistencies and occasional slow shipping or perceived higher costs for specific items. Prospective buyers should check size guidance and delivery options; reviews indicate the company tends to resolve order issues promptly.
Examples from available reviews (Mar 2022 – Feb 2026).
Friendly staff, well-made products and an enjoyable shopping experience.
“The staff were incredibly friendly and knowledgeable about their products.”
Items well made but pricey and shipping took a while.
“A little pricey, however. And shipping takes a while.”
Team were helpful and issued a quick refund after ordering error.
“The team were very helpful and were quick to refund.”
Shipping was great but sizes ran much smaller than expected.
“The sizes are way off from what we were looking for.”
Staff and company representatives are consistently described as friendly, knowledgeable and helpful; refunds and in‑store assistance are reported handled promptly.
Most reviewers report reasonable or good prices and occasional sales; a few customers note some items feel slightly pricey for them.
Ordering and shopping (online and in‑store) are generally described as smooth and easy, with correct orders and repeat purchasers reporting few problems.
Products are frequently described as well made, accurate to descriptions and of good quality; some reviewers report sizing inconsistencies for certain garments.
Delivery and order communications are mostly praised for speed and reliability; a small number of reviews mention slower shipping on occasion.
Reviewers largely report positive overall experiences, citing repeat purchases, satisfaction with items and responsive customer support; few mixed reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received wrong hat and faced refund postage charges and poor communication.
“postage was deducted from my refund and I was also required to pay for return postage”
Quality is great though not all items arrived wrapped.
“Quality is great.”
Blankets bobbled badly after first wash and company did not reply.
“constant balls of fluff littered the house.”
Notes excellent quality and softness.
“Excellent quality,soft”
Cashmere cardigan felt itchy and perceived as poor quality.
“Itchy feel to cardigan not what would be expected.”
Scarf arrived promptly, well packaged, and is very warm and soft.
“Couldn't be happier with my new scarf, it's absolutely beautiful”
Scarf arrived very quickly and was lovely.
“Very quick and lovely scarf”
Products delivered quickly and staff provided interesting family origin advice.
“great advice re family origin, very interesting.”
Received wrong colour hip flask and experienced poor, unresponsive customer service.
“it has been radio silence”
Lamb wool scarves are high quality and customer service responded quickly.
“Beautiful and high quality lamb wool scarves.”
Speedy delivery and great customer service; top is excellent quality.
“Top is my favourite to wear excellent quality”
Ordering was easy and the item arrived quickly.
“Easy to order arrived quick”
Quick delivery and customer very pleased with all items.
“Quick delivery, very pleased with all items ordered.”
Cashmere scarves are excellent; customer services and delivery praised.
“Excellent quality cashmere scarves - would definitely buy from this company again.”
Website was easy to navigate and the order contained desired item.
“Always easy to navigate website, purchase and receive orders.”
Package arrived on time; quality excellent though some colours differ.
“Some colors are not exactly as the photo, but anyway they are beautiful.”
Scarf had excellent quality and workmanship, with informative tag.
“excellent quality and workmanship.”
Service was efficient with fast delivery.
“Efficient service fast delivery”
Scarves were good quality and service was prompt.
“Prompt service and good quality scarves”
Products are great and offered at good prices.
“Great products at good prices.”
Repeat customer found the transaction seamless and packaging good.
“the transaction seamless and arrived well packaged”
Customer loves their slipper socks.
“love my slipper socks”
Found Scottish bagpipe ducks uniquely perfect as gifts.
“The sale of Scottish ducks playing the bagpipes was the perfect present”
On-line purchase matched description, was reasonably priced and delivered quickly.
“Item as described, reasonably priced and quick delivery.”
Product was good quality with perfect colour and timely shipping.
“Good quality. Hit nicely. Color was perfect. Timely shipping.”
Found the company's system easy and prices good with quality.
“good price with quality as well”
Offers a great range with good prices; customer will reorder.
“Great range of Scottish stuff and great prices.”
Reviewer states the items are very nice.
“Very nice items”
Orders arrive correct and ship quickly across the pond.
“order is correct and comes across the pond very quickly.”
Product and service were excellent with smooth process and fast delivery.
“Excellent product, excellent service.”
Items well made but pricey and shipping took a while.
“A little pricey, however. And shipping takes a while.”
Team were helpful and issued a quick refund after ordering error.
“The team were very helpful and were quick to refund.”
Highlights the quality of materials and delivery.
“Quality of materials and delivery”
Customer has consistently been happy with their purchases.
“Always been happy with my purchases from you.”
Helpful, knowledgeable service and very fast delivery to the USA.
“Very fast delivery to the USA.”
Products are high quality and shipped quickly; customer will return.
“High quality products shipped quickly!”
Scarf and badge were good quality and arrived quickly.
“Good quality and arrived quickly.”
Great scarf selection and parcel sent promptly as advised.
“You sent the parcel promptly and it arrived as you advised it would.”
Shipping was great but sizes ran much smaller than expected.
“The sizes are way off from what we were looking for.”
Ordering system was easy and goods arrived on time.
“The ordering system was easy.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Heritage of Scotland is a retail brand focused on Scottish clothing, tartans and related giftware. It sells traditional apparel and accessories through an online shop and retail channels, serving customers domestically and internationally. People searching reviews typically look for quality of kilts, tartans, sporrans, delivery and customer service experiences.