Heritage of Scotland
Experiences & Reviews
Heritage of Scotland is a retail brand focused on Scottish clothing, tartans and related giftware. It sells traditional apparel and accessories through an online shop and retail channels, serving customers domestically and internationally. People searching reviews typically look for quality of kilts, tartans, sporrans, delivery and customer service experiences.
Overview & Key Metrics
Our Analysis
Service quality
Staff and company representatives are consistently described as friendly, knowledgeable and helpful; refunds and in‑store assistance are reported handled promptly.
Value for money
Most reviewers report reasonable or good prices and occasional sales; a few customers note some items feel slightly pricey for them.
User experience
Ordering and shopping (online and in‑store) are generally described as smooth and easy, with correct orders and repeat purchasers reporting few problems.
Product quality
Products are frequently described as well made, accurate to descriptions and of good quality; some reviewers report sizing inconsistencies for certain garments.
Communication
Delivery and order communications are mostly praised for speed and reliability; a small number of reviews mention slower shipping on occasion.
Overall experience
Reviewers largely report positive overall experiences, citing repeat purchases, satisfaction with items and responsive customer support; few mixed reviews.
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Data Collection
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Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Shopping Made Fun at Heritage Of Scotland
"Heritage of Scotland is a fantastic destination for customers looking to purchase kilt accessories and Scottish clothing. As soon as I entered the store, I was impressed by the wide range of products on offer. From sporrans and ghillie shirts to tartan trousers and sgian dubhs, this store truly had it all. The staff were incredibly friendly and knowledgeable about their products. They asked me questions about my needs in order to help me find exactly what I was looking for. Additionally, they provided helpful tips on how to maintain my purchases once I left the store. The quality of the products exceeded my expectations; each item appeared well-made and carefully crafted with great attention to detail. The variety of clan items available really demonstrated Heritage of Scotland's commitment to providing their customers with options that fit their specific preferences. Overall, shopping at Heritage Of Scotland was a truly enjoyable experience that went above and beyond my expectations. The combination of excellent customer service, high-quality products, and expansive product line make this shop a must-visit for any fans of Scottish culture or those wanting an authentic kilt look!"
Had to buy more!
"Our family visited Scotland and one person purchased the wearable blanket with Hufflepuff while there. Since then, this site is the only place where I..."
Despite my own error in measuring and…
"Despite my own error in measuring and ordering. The team were very helpful a..."
Shipping was great
"Shipping was great. The sizes are way off from what we were looking for. I ordered XL and XXL and they are still way to..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Ive ordered before from heritage of…
Ive ordered before from heritage of scotland and would i order ag...
some good buys
...
Can’t have a bath/shower without a duck
The sale of Scottish ducks playing the bagpipes was the perfect p...
I was delighted with my on-line…
I was delighted with my on-line purchase and had no problem...
Good quality
Good quality. Hit nicely. Colo...
I very happy to shoping with you
The company system manage well ,I did shopping th...
Great range of Scottish stuff and great…
Great range of Scottish stuff and great...
Great Scottish items
...
I love ordering from you
I love ordering from you, and every time I do the ord...
Excellent product
Excellent product, excellent service. Eve...
Had to buy more!
Our family visited Scotland and one person purchased the wearable blanket with Hufflepuff while there. Since then, this site is the only place where I...
Despite my own error in measuring and…
Despite my own error in measuring and ordering. The team were very helpful a...
Quality of materials and delivery
Quality of mater...
Always been happy with my purchases…
Always been happy with...
have had a wonderful experience with…
I have had a wonderful experience with your business. Very...
High quality products shipped quickly
High quality products shipped qu...
Lovely scarf and badge received
Lovely scarf and badge received. Good quality...
Great selection of scarves
You had a great selection of scarves to choose from. You sent the parcel...
Shipping was great
Shipping was great. The sizes are way off from what we were looking for. I ordered XL and XXL and they are still way to...
The ordering system was easy
The ordering system was eas...
Conclusion
Review content shows frequent praise for product quality, wide selection and repeat purchases, with many customers reporting smooth ordering and timely delivery. Staff and support receive positive mentions, including helpful refunds and in‑store assistance. A minority of reviews call out sizing inconsistencies and occasional slow shipping or perceived higher costs for specific items. Prospective buyers should check size guidance and delivery options; reviews indicate the company tends to resolve order issues promptly.