Many customers praise the solid craftsmanship and natural fibres in the scarves, cashmere, and lamb-wool pieces. Fast dispatch and mostly dependable shipping come up often. A notable group reports order mistakes and poor support when following up on refunds or returns. A smaller number mention pilling or an itchy feel after washing certain items.
Examples from available reviews (Mar 2022 – Mar 2026).
Lamb wool scarves are high quality and customer service responded quickly.
“Beautiful and high quality lamb wool scarves.”
Scarf arrived very quickly and was lovely.
“Very quick and lovely scarf”
Received wrong hat and faced refund postage charges and poor communication.
“postage was deducted from my refund and I was also required to pay for return postage”
Blankets bobbled badly after first wash and company did not reply.
“constant balls of fluff littered the house.”
Many comments mention quick dispatch and fast international delivery. In several cases, customers say staff were helpful when they needed refunds or product advice. A minority report slower delivery or longer processing on certain orders.
Many reviewers feel the selection and pricing offer good value for Scottish textiles and gifts. Some say items feel a little expensive once shipping is added. A few question value after quality issues appeared following washing.
Shoppers often say the website is easy to use and checkout is simple. Repeat buyers also compliment the packaging and the condition parcels arrive in. A few isolated reports mention sizing differences, suggesting this is uncommon.
Many reviews praise the materials, softness, and workmanship in scarves and knitwear. A smaller group reports problems such as pilling after the first wash and an itchy feel in some cashmere purchases. A few also note slight colour differences compared with the photos.
Several reviewers mention slow or no replies, with issues left unresolved after receiving the wrong item. Others describe knowledgeable staff and quick refunds once they got in touch. That mix of responsive and unresponsive experiences comes up repeatedly.
Feedback is mostly positive, and many repeat customers praise both the products and fulfilment. A clear subset ran into fulfilment mistakes or weak follow-up and left very low ratings. This split creates a sharp contrast between happy shoppers and those with unresolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received wrong hat and faced refund postage charges and poor communication.
“postage was deducted from my refund and I was also required to pay for return postage”
Quality is great though not all items arrived wrapped.
“Quality is great.”
Blankets bobbled badly after first wash and company did not reply.
“constant balls of fluff littered the house.”
Notes excellent quality and softness.
“Excellent quality,soft”
Cashmere cardigan felt itchy and perceived as poor quality.
“Itchy feel to cardigan not what would be expected.”
Scarf arrived promptly, well packaged, and is very warm and soft.
“Couldn't be happier with my new scarf, it's absolutely beautiful”
Scarf arrived very quickly and was lovely.
“Very quick and lovely scarf”
Products delivered quickly and staff provided interesting family origin advice.
“great advice re family origin, very interesting.”
Received wrong colour hip flask and experienced poor, unresponsive customer service.
“it has been radio silence”
Lamb wool scarves are high quality and customer service responded quickly.
“Beautiful and high quality lamb wool scarves.”
Speedy delivery and great customer service; top is excellent quality.
“Top is my favourite to wear excellent quality”
Ordering was easy and the item arrived quickly.
“Easy to order arrived quick”
Quick delivery and customer very pleased with all items.
“Quick delivery, very pleased with all items ordered.”
Cashmere scarves are excellent; customer services and delivery praised.
“Excellent quality cashmere scarves - would definitely buy from this company again.”
Website was easy to navigate and the order contained desired item.
“Always easy to navigate website, purchase and receive orders.”
Package arrived on time; quality excellent though some colours differ.
“Some colors are not exactly as the photo, but anyway they are beautiful.”
Scarf had excellent quality and workmanship, with informative tag.
“excellent quality and workmanship.”
Service was efficient with fast delivery.
“Efficient service fast delivery”
Scarves were good quality and service was prompt.
“Prompt service and good quality scarves”
Products are great and offered at good prices.
“Great products at good prices.”
Repeat customer found the transaction seamless and packaging good.
“the transaction seamless and arrived well packaged”
Customer loves their slipper socks.
“love my slipper socks”
Found Scottish bagpipe ducks uniquely perfect as gifts.
“The sale of Scottish ducks playing the bagpipes was the perfect present”
On-line purchase matched description, was reasonably priced and delivered quickly.
“Item as described, reasonably priced and quick delivery.”
Product was good quality with perfect colour and timely shipping.
“Good quality. Hit nicely. Color was perfect. Timely shipping.”
Found the company's system easy and prices good with quality.
“good price with quality as well”
Offers a great range with good prices; customer will reorder.
“Great range of Scottish stuff and great prices.”
Reviewer states the items are very nice.
“Very nice items”
Orders arrive correct and ship quickly across the pond.
“order is correct and comes across the pond very quickly.”
Product and service were excellent with smooth process and fast delivery.
“Excellent product, excellent service.”
Items well made but pricey and shipping took a while.
“A little pricey, however. And shipping takes a while.”
Team were helpful and issued a quick refund after ordering error.
“The team were very helpful and were quick to refund.”
Highlights the quality of materials and delivery.
“Quality of materials and delivery”
Customer has consistently been happy with their purchases.
“Always been happy with my purchases from you.”
Helpful, knowledgeable service and very fast delivery to the USA.
“Very fast delivery to the USA.”
Products are high quality and shipped quickly; customer will return.
“High quality products shipped quickly!”
Scarf and badge were good quality and arrived quickly.
“Good quality and arrived quickly.”
Great scarf selection and parcel sent promptly as advised.
“You sent the parcel promptly and it arrived as you advised it would.”
Shipping was great but sizes ran much smaller than expected.
“The sizes are way off from what we were looking for.”
Ordering system was easy and goods arrived on time.
“The ordering system was easy.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Heritage of Scotland sells traditional Scottish clothing and giftware. The range includes cashmere and lamb-wool scarves, knitwear, and tartan accessories. Shoppers can order through an online store with shipping in the UK and overseas. Product pages usually list fibre content, care instructions, and origin details. The company is based in Scotland and supplies both personal buyers and gift purchasers.