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We Collect & Analyse Reviews

Heritage of Scotland
Experiences & Reviews

Heritage of Scotland is a retail brand focused on Scottish clothing, tartans and related giftware. It sells traditional apparel and accessories through an online shop and retail channels, serving customers domestically and internationally. People searching reviews typically look for quality of kilts, tartans, sporrans, delivery and customer service experiences.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 100%
Latest Review 13d
Overall Rating
4.8

Our Analysis

🎯

Service quality

Staff and company representatives are consistently described as friendly, knowledgeable and helpful; refunds and in‑store assistance are reported handled promptly.

Share
8%
Strong
💰

Value for money

Most reviewers report reasonable or good prices and occasional sales; a few customers note some items feel slightly pricey for them.

Share
6%
Strong

User experience

Ordering and shopping (online and in‑store) are generally described as smooth and easy, with correct orders and repeat purchasers reporting few problems.

Share
14%
Strong
🔧

Product quality

Products are frequently described as well made, accurate to descriptions and of good quality; some reviewers report sizing inconsistencies for certain garments.

Share
23%
Strong
📞

Communication

Delivery and order communications are mostly praised for speed and reliability; a small number of reviews mention slower shipping on occasion.

Share
20%
Strong

Overall experience

Reviewers largely report positive overall experiences, citing repeat purchases, satisfaction with items and responsive customer support; few mixed reviews.

Share
30%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

S
Stephen Mckinnon
trustpilot.com Sep 30, 2025

Ive ordered before from heritage of…

Ive ordered before from heritage of scotland and would i order ag...

M
Mr Gavin Cardy
trustpilot.com Sep 30, 2025

some good buys

...

C
Carol Dagwell
trustpilot.com Sep 30, 2025

Can’t have a bath/shower without a duck

The sale of Scottish ducks playing the bagpipes was the perfect p...

J
James Knight
trustpilot.com Sep 30, 2025

I was delighted with my on-line…

I was delighted with my on-line purchase and had no problem...

K
KC
trustpilot.com Sep 30, 2025

Good quality

Good quality. Hit nicely. Colo...

W
Wattana
trustpilot.com Sep 30, 2025

I very happy to shoping with you

The company system manage well ,I did shopping th...

J
John Mcgeachie
trustpilot.com Sep 30, 2025

Great range of Scottish stuff and great…

Great range of Scottish stuff and great...

C
CAROLYN MALONEY
trustpilot.com Sep 30, 2025

Great Scottish items

...

R
Rebecca Morgan-Fearnside
trustpilot.com Sep 30, 2025

I love ordering from you

I love ordering from you, and every time I do the ord...

M
Mariusz Z
trustpilot.com Sep 30, 2025

Excellent product

Excellent product, excellent service. Eve...

A
Anne Squires
trustpilot.com Sep 30, 2025

Had to buy more!

Our family visited Scotland and one person purchased the wearable blanket with Hufflepuff while there. Since then, this site is the only place where I...

J
Jim
trustpilot.com Sep 30, 2025

Despite my own error in measuring and…

Despite my own error in measuring and ordering. The team were very helpful a...

c
callum
trustpilot.com Sep 30, 2025

Quality of materials and delivery

Quality of mater...

K
Keith A Clipsom
trustpilot.com Sep 30, 2025

Always been happy with my purchases…

Always been happy with...

D
Dale Watson
trustpilot.com Sep 30, 2025

have had a wonderful experience with…

I have had a wonderful experience with your business. Very...

A
Anna Barr
trustpilot.com Sep 30, 2025

High quality products shipped quickly

High quality products shipped qu...

M
MISS ANN MCGILLIVRAY
trustpilot.com Sep 30, 2025

Lovely scarf and badge received

Lovely scarf and badge received. Good quality...

J
J Jones
trustpilot.com Sep 30, 2025

Great selection of scarves

You had a great selection of scarves to choose from. You sent the parcel...

R
Richard Dunlap
trustpilot.com Sep 30, 2025

Shipping was great

Shipping was great. The sizes are way off from what we were looking for. I ordered XL and XXL and they are still way to...

C
Customer
trustpilot.com Sep 30, 2025

The ordering system was easy

The ordering system was eas...

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Conclusion

Review content shows frequent praise for product quality, wide selection and repeat purchases, with many customers reporting smooth ordering and timely delivery. Staff and support receive positive mentions, including helpful refunds and in‑store assistance. A minority of reviews call out sizing inconsistencies and occasional slow shipping or perceived higher costs for specific items. Prospective buyers should check size guidance and delivery options; reviews indicate the company tends to resolve order issues promptly.