Reviews Analysed
21
We Collect & Analyse Reviews
Heritage of Scotland
Experiences & Reviews
Heritage of Scotland is a retail brand focused on Scottish clothing, tartans and related giftware. It sells traditional apparel and accessories through an online shop and retail channels, serving customers domestically and internationally. People searching reviews typically look for quality of kilts, tartans, sporrans, delivery and customer service experiences.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
13d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Staff and company representatives are consistently described as friendly, knowledgeable and helpful; refunds and in‑store assistance are reported handled promptly.
Share
Strong
8%
💰
Value for money
Most reviewers report reasonable or good prices and occasional sales; a few customers note some items feel slightly pricey for them.
Share
Strong
6%
⚡
User experience
Ordering and shopping (online and in‑store) are generally described as smooth and easy, with correct orders and repeat purchasers reporting few problems.
Share
Strong
14%
🔧
Product quality
Products are frequently described as well made, accurate to descriptions and of good quality; some reviewers report sizing inconsistencies for certain garments.
Share
Strong
23%
📞
Communication
Delivery and order communications are mostly praised for speed and reliability; a small number of reviews mention slower shipping on occasion.
Share
Strong
20%
⭐
Overall experience
Reviewers largely report positive overall experiences, citing repeat purchases, satisfaction with items and responsive customer support; few mixed reviews.
Share
Strong
30%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Shopping Made Fun at Heritage Of Scotland
"Heritage of Scotland is a fantastic destination for customers looking to purchase kilt accessories and Scottish clothing. As soon as I entered the store, I was impressed by the wide range of products on offer. From sporrans and ghillie shirts to tartan trousers and sgian dubhs, this store truly had it all. The staff were incredibly friendly and knowledgeable about their products. They asked me questions about my needs in order to help me find exactly what I was looking for. Additionally, they provided helpful tips on how to maintain my purchases once I left the store. The quality of the products exceeded my expectations; each item appeared well-made and carefully crafted with great attention to detail. The variety of clan items available really demonstrated Heritage of Scotland's commitment to providing their customers with options that fit their specific preferences. Overall, shopping at Heritage Of Scotland was a truly enjoyable experience that went above and beyond my expectations. The combination of excellent customer service, high-quality products, and expansive product line make this shop a must-visit for any fans of Scottish culture or those wanting an authentic kilt look!"
Bud
Collected.reviews
Mar 31, 2022
Featured for: Detailed in-store experience
Had to buy more!
"Our family visited Scotland and one person purchased the wearable blanket with Hufflepuff while there. Since then, this site is the only place where I..."
Anne Squires
Trustpilot
Sep 30, 2025
Featured for: Mixed feedback on price and shipping
Despite my own error in measuring and…
"Despite my own error in measuring and ordering. The team were very helpful a..."
Jim
Trustpilot
Sep 30, 2025
Featured for: Example of responsive customer service
Shipping was great
"Shipping was great. The sizes are way off from what we were looking for. I ordered XL and XXL and they are still way to..."
Richard Dunlap
Trustpilot
Sep 30, 2025
Featured for: Product sizing issue reported
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Stephen Mckinnon
trustpilot.com
Sep 30, 2025
Ive ordered before from heritage of…
Ive ordered before from heritage of scotland and would i order ag...
M
Mr Gavin Cardy
trustpilot.com
Sep 30, 2025
some good buys
...
C
Carol Dagwell
trustpilot.com
Sep 30, 2025
Can’t have a bath/shower without a duck
The sale of Scottish ducks playing the bagpipes was the perfect p...
J
James Knight
trustpilot.com
Sep 30, 2025
I was delighted with my on-line…
I was delighted with my on-line purchase and had no problem...
K
KC
trustpilot.com
Sep 30, 2025
Good quality
Good quality. Hit nicely. Colo...
W
Wattana
trustpilot.com
Sep 30, 2025
I very happy to shoping with you
The company system manage well ,I did shopping th...
J
John Mcgeachie
trustpilot.com
Sep 30, 2025
Great range of Scottish stuff and great…
Great range of Scottish stuff and great...
C
CAROLYN MALONEY
trustpilot.com
Sep 30, 2025
Great Scottish items
...
R
Rebecca Morgan-Fearnside
trustpilot.com
Sep 30, 2025
I love ordering from you
I love ordering from you, and every time I do the ord...
M
Mariusz Z
trustpilot.com
Sep 30, 2025
Excellent product
Excellent product, excellent service. Eve...
A
Anne Squires
trustpilot.com
Sep 30, 2025
Had to buy more!
Our family visited Scotland and one person purchased the wearable blanket with Hufflepuff while there. Since then, this site is the only place where I...
J
Jim
trustpilot.com
Sep 30, 2025
Despite my own error in measuring and…
Despite my own error in measuring and ordering. The team were very helpful a...
c
callum
trustpilot.com
Sep 30, 2025
Quality of materials and delivery
Quality of mater...
K
Keith A Clipsom
trustpilot.com
Sep 30, 2025
Always been happy with my purchases…
Always been happy with...
D
Dale Watson
trustpilot.com
Sep 30, 2025
have had a wonderful experience with…
I have had a wonderful experience with your business. Very...
A
Anna Barr
trustpilot.com
Sep 30, 2025
High quality products shipped quickly
High quality products shipped qu...
M
MISS ANN MCGILLIVRAY
trustpilot.com
Sep 30, 2025
Lovely scarf and badge received
Lovely scarf and badge received. Good quality...
J
J Jones
trustpilot.com
Sep 30, 2025
Great selection of scarves
You had a great selection of scarves to choose from. You sent the parcel...
R
Richard Dunlap
trustpilot.com
Sep 30, 2025
Shipping was great
Shipping was great. The sizes are way off from what we were looking for. I ordered XL and XXL and they are still way to...
C
Customer
trustpilot.com
Sep 30, 2025
The ordering system was easy
The ordering system was eas...
Conclusion
Review content shows frequent praise for product quality, wide selection and repeat purchases, with many customers reporting smooth ordering and timely delivery. Staff and support receive positive mentions, including helpful refunds and in‑store assistance. A minority of reviews call out sizing inconsistencies and occasional slow shipping or perceived higher costs for specific items. Prospective buyers should check size guidance and delivery options; reviews indicate the company tends to resolve order issues promptly.