Many customers highlight friendly staff and enjoyable in-clinic scan visits. Several shoppers mention fast shipping and quick fixes when items arrive faulty. A substantial number report orders that never turned up and customer service that did not respond. Overall feedback splits between very positive in-person care and strong frustration with online order communication.
Examples from available reviews (Dec 2022 – Mar 2026).
Enjoyed a gender scan with welcoming staff and lovely personal touches.
“what an amazing experience at hello baby”
Fast delivery and helpful sales team provided requested invoice.
“Very quick delivery.”
Order not received after a month and customer service unresponsive.
“I haven't received anything and customer service isn't answering my email.”
They refused refund citing damage despite return and postage costs.
“they won’t refund.”
Multiple reviews mention quick replacements and fast courier follow-up when parts arrive damaged or missing. Several customers describe helpful frontline staff who organised collections and pushed through priority replacements. Fewer accounts mention refunds being refused or customers being told to fix issues themselves, showing mixed results in more complicated cases.
Some customers say prices felt reasonable and products arrived as described. A separate group points to expensive international returns and the lack of free return labels, which reduced the sense of value. Value comments appear less often than delivery and service feedback.
Many reviewers describe relaxed, positive in-clinic scan visits where staff help them feel at ease. Both first-time visitors and repeat customers mention clear images and attentive care. Names of staff and repeat bookings come up often in these experience comments.
Customers praise certain products for features such as talk-back and night vision, and some call the toys "perfect" for toddlers. Other reviews describe monitors that stopped charging or parts that arrived broken. Performance varies from purchase to purchase.
Numerous reviews say tracking did not update and emails went unanswered after orders failed to arrive. Several international buyers report delivery running past the expected timeframe with little or no explanation. A few people mention clear shipping updates and good communication, but these are less common than complaints.
Feedback splits between strong praise for in-person clinic visits and frequent frustration with online order handling. When staff step in, some issues get resolved quickly, but ongoing shipping and refund problems lead to very low ratings. Overall, the comments show a sharp contrast between high onsite satisfaction and weaker ecommerce performance.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (19) · Quotes shortened · As of: March 2026
Order not received for holiday gift and no explanation given.
“Ordered back in November, today is December 17 and NOTHING!”
Order delayed beyond expectations despite strike and limited communication.
“Not a good overall customer experience of Hello Baby.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hello Baby runs prenatal imaging clinics and an online shop for baby products and accessories. Customers can book ultrasound appointments, including gender and reassurance scans, as well as diagnostic imaging services. The online range includes everyday parent and caregiver items such as baby monitors and developmental toys. Hello Baby shares clinic locations and booking information so customers can check appointment times and product availability. The company handles questions through email and order-tracking channels.