Reviewers most frequently praise Hello Baby’s in‑clinic experience and attentive staff, with many repeat visitors describing calm, personalised scans. There are also multiple positive reports of helpful customer service handling replacements. However, a number of reviews raise concerns about product reliability, damaged deliveries and inconsistent post‑sale communication or refunds. Prospective customers may want to read return and warranty terms carefully, document any product faults with photos, and use the company’s chat or email channels immediately if issues arise.
Examples from available reviews (Dec 2022 – Feb 2026).
Supportive staff provided a consistently positive scanning experience.
“Katie and all the staff are very loving kind and gentle.”
Faulty receiver was replaced promptly without dispute.
“they replaced the product with no quibble!”
Monitor stopped charging and company refused to help.
“the monitor stopped working and will no longer take a charge”
Damaged items and multiple return attempts received no communication.
“no communication from them at all”
Many reviewers report helpful, attentive staff and effective problem resolution in person or via chat; a smaller group cites unresolved refund or return disputes.
Few reviewers mention price: some cite reasonable pricing for scans and packages, while an isolated buyer disputes value and a denied refund for an expensive pillow.
Most clinic visitors describe relaxed, welcoming appointments and repeat visits; staff effort to get good images and personalise scans is frequently noted.
Reports vary: several reviewers praise the product range, while others report faulty or damaged items (monitor failures, damaged deliveries, uncomfortable pillow).
Some customers describe prompt chat or email responses and quick replacements; others report no replies, missed tracking information and stalled return processes.
Many reviewers give positive overall impressions—especially of the scanning service and staff—but a notable minority report poor post‑sale handling and unresolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (19) · Quotes shortened · As of: February 2026
Order not received for holiday gift and no explanation given.
“Ordered back in November, today is December 17 and NOTHING!”
Order delayed beyond expectations despite strike and limited communication.
“Not a good overall customer experience of Hello Baby.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hello Baby operates pregnancy scanning clinics and an online retail presence for baby products. Consumers searching reviews commonly look for feedback on scan appointments, staff professionalism, product reliability, delivery and returns. Review summaries help prospective customers weigh in‑clinic experiences against reports about product faults and post‑sale support.