Reviewers most frequently praise Hello Baby’s in‑clinic experience and attentive staff, with many repeat visitors describing calm, personalised scans. There are also multiple positive reports of helpful customer service handling replacements. However, a number of reviews raise concerns about product reliability, damaged deliveries and inconsistent post‑sale communication or refunds. Prospective customers may want to read return and warranty terms carefully, document any product faults with photos, and use the company’s chat or email channels immediately if issues arise.
Examples from available reviews (Dec 2022 – Feb 2026).
Supportive staff provided a consistently positive scanning experience.
“Katie and all the staff are very loving kind and gentle.”
Faulty receiver was replaced promptly without dispute.
“they replaced the product with no quibble!”
Monitor stopped charging and company refused to help.
“the monitor stopped working and will no longer take a charge”
Damaged items and multiple return attempts received no communication.
“no communication from them at all”
Many reviewers report helpful, attentive staff and effective problem resolution in person or via chat; a smaller group cites unresolved refund or return disputes.
Few reviewers mention price: some cite reasonable pricing for scans and packages, while an isolated buyer disputes value and a denied refund for an expensive pillow.
Most clinic visitors describe relaxed, welcoming appointments and repeat visits; staff effort to get good images and personalise scans is frequently noted.
Reports vary: several reviewers praise the product range, while others report faulty or damaged items (monitor failures, damaged deliveries, uncomfortable pillow).
Some customers describe prompt chat or email responses and quick replacements; others report no replies, missed tracking information and stalled return processes.
Many reviewers give positive overall impressions—especially of the scanning service and staff—but a notable minority report poor post‑sale handling and unresolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (19) · Quotes shortened · As of: February 2026
Fast delivery and helpful sales team provided requested invoice.
“Very quick delivery.”
Company resolved a Royal Mail delivery issue quickly and courteously.
“resolved the issue super quickly”
Missing part was promptly resolved and an extra gift was sent.
“sent an extra little gift for the inconvenience.”
Customer service quickly arranged collection and a priority replacement.
“very happy with their customer service as it was speedy and helpful.”
They refused refund citing damage despite return and postage costs.
“they won’t refund.”
Monitor stopped charging and company refused to help.
“the monitor stopped working and will no longer take a charge”
Praises product range and excellent service from Hello Baby.
“Hello Baby is the best!”
Wide range, reasonable prices, quick delivery and excellent service.
“Quick delivery and excellent customer service.”
Supportive staff provided a consistently positive scanning experience.
“Katie and all the staff are very loving kind and gentle.”
Enjoyed a gender scan with welcoming staff and lovely personal touches.
“what an amazing experience at hello baby”
Faulty receiver was replaced promptly without dispute.
“they replaced the product with no quibble!”
Friendly staff spent time to ensure satisfactory scan pictures.
“Really happy with the experience I had with hello baby”
Staff made the gender scan relaxed and highly recommended.
“the girls make everything so relaxed and go above and beyond”
Positive scan visit from welcoming staff, would return soon.
“what an amazing experience from start to finish”
Welcoming clinic where the reviewer had multiple scans.
“I have had both of my scans here for my little girl and boy and they are so welcoming”
First scan was special due to welcoming and friendly staff.
“they always offer amazing service.”
Repeated visits enjoyed; staff ensure great pictures and packages.
“We’ve been to Hello Baby 5 times over the past 4 months”
Friendly staff remembered the reviewer and provided fantastic service.
“Fantastic service everytime”
Multiple visits; staff are welcoming and accurately identify gender.
“always get my gender right spot on”
Welcoming, professional staff made visits a pleasure.
“Can't recommend Hello Baby enough.”
Katie made scans comfortable and obtained the best baby pictures.
“Katie is absolutely brilliant.”
Order paid but not shipped; no response to multiple enquiries.
“haven't received a tracking number or my parcel for that matter.”
Damaged items and multiple return attempts received no communication.
“no communication from them at all”
Customer service was extremely helpful fixing and replacing their monitor.
“they were extremely friendly, one of the best customer service organizations I have talked to!”
Likes the monitor's talk function and good night vision quality.
“I love that you can talk through the camera and also the night vision quality is great!”
Fast delivery and the product matched its description.
“Product as described”
Order shipped quickly and arrived intact to Canada.
“Order was shipped fast and the product was intact.”
Part arrived broken and customer service advised DIY fix after two weeks.
“stick it back together myself with PVA glue”
Placed order from Canada, no delivery or response from customer service.
“Haven’t received anything and email customer service no answer”
Order not received after a month and customer service unresponsive.
“I haven't received anything and customer service isn't answering my email.”
No free returns or labels caused expensive international return costs.
“do NOT provide free return, return labels”
International order didn't arrive within advertised delivery timeframe.
“It was supposed to arrive in 5-10 business days”
No item received and no response from customer service after a month.
“Contacted customer service multiple times with zero response.”
Grandson loves the present and carries it everywhere.
“Grandsons favourite present he is 2 in January he has carried it everywhere with him.”
Order not received and no response despite multiple messages.
“It was supposed to arrive in 5-10 business days.”
Order shipped reasonably for holiday season with good communication.
“Company accurately described the product, and was great at communicating when it was shipped out.”
Order didn't arrive and multiple contact attempts received no reply.
“My order did not arrive.”
Classic toy was perfect and shipping updates were provided.
“It is absolutely perfect!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hello Baby operates pregnancy scanning clinics and an online retail presence for baby products. Consumers searching reviews commonly look for feedback on scan appointments, staff professionalism, product reliability, delivery and returns. Review summaries help prospective customers weigh in‑clinic experiences against reports about product faults and post‑sale support.